Walmart Auto Care Centers

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Nix
3 months ago
Made an appt & drove 1.5 hrs to this location. They wouldn't take my appointment, or put my tires on. Even though I bought the tires from Walmart and was reassured before my appointment that they would fit perfectly. Wasted gas, wasted my time, & spent my hard earned $ on NOTHING, with zero help from the staff. The older cashier woman was extremely rude to anyone who was not of her own race. It was rough watching a staff member be blatantly racist. DO NOT TAKE YOUR VEHICLE HERE. Go to a mom & pop tire shop & save yourself the stress & $!

  Mike Lucido (Xptechmike)
6 years ago
When I mentioned that I would like to take a picture of my old oil filter to find any indication of potential problems with the engine they were delighted in making sure that I was taken care of, above and beyond their Call of Duty. One of the guys was obliged to take some pictures of the bottom of my vehicle and then sent them to me quickly and easily through texting. That told me what I needed to know about any leaks in the system. It told me that apparently the last oil change I had was not done properly because the filter leaked all over the place. ...And to think that I thought I was burning oil last month, because it was low. This time they torqued it properly. These guys know what they're doing, and I recommend them.

  Sergio Machado
3 years ago
They're very busy. Made appointment to have tires installed that were ordered on Wal-Mart's website.Make sure to remove any caps bcz they had to go find mine that took a few minutes to locate.And tires get inflated to vehicle specs. Not tire specs.Four tires took 1 1/2hrs to complete.Good service.

  Maria Ramirez
4 years ago
Horrible. My car was in the stall for 1 hr. Never once looked much less worked on. The mechanics are sitting around shooting the breeze standing around doing absolutely nothing!

  Demi Lymperopoulos
5 years ago
Went to the Redlands Auto Care for a oil change and was told they don't do European cars?????? What a BS line to tell me. I'll never go there again with my Asian or American cars. Totally can't believe this happened.

  Richard Neri
a year ago
The quality of work is decent. However the employee's don't work with a sense of urgency. I don't know if it's the lack of supervision or what but they work for 5 minutes and stand and BS with each other for 10 minutes. I literally stood there and watch one side of the oil changing station empty for 15 minutes before they pulled two cars in to that station.

  Daniel Ramos
6 months ago
I have gone at different time/day of week and it s always minimal 2 hour wait. In some instance they have quoted 6+ hour wait.

  Victoria Kirby Robledo
3 weeks ago
Went in for an oil change and was pleased with the service

  Gina Sanchez
a year ago
SO slow. Was there before they even opened 2nd in line and they still took well 2 hours for a simple oil change. The cashier was very kind and did check on it but she kept getting the same response. It s emptied they just have to fill it they really need to work on putting a little urgency in their work.

  M. K
a year ago
The cashier Pam, & josh were helpful, the manger felix was very good. Helpful and friendly. Despite all problem he manged to fix the problems, however, the other manger Gabriel who should not be placed in a position to interface with people. The man is RUDE. He needs either retraining or just kick out. He gets "0" star.

  iLLaSpitta
a month ago
Excellent services for years. Thank you Pam , Angel and others

  arcelia alva
a year ago
Service was not the best. Was treated very rudely by one of the staff for coming late to my appointment even though online it said to come within 8-9. By the end of the service the person giving me my keys and receipt didn t say a word to me, just handed them and that was it.

  Kelly Cardenas
5 years ago
The Auto Dept here is great. I can't speak for everyone but I can honestly say my experience was a simple breeze. I pulled in, was checked in right away, and the guy says listen for your name over the intercom (which I always know to do). From there I walked around thought I'd be waiting forever. Man was I wrong! I was in and out in less than 45 minutes. Not to mention the employees in this dept seem to be way more friendlier than other locations. I give them 5 stars because they deserve it!

  Revanche
5 years ago
I purchased four tires online, then went in to have them put on my car. The purchase portion of the process was great. I arrived at 8:00 AM and was the first and only customer needing tire work. As such, I was moved immediately into the bay. It then took 2 hours before I could finally leave. So the purchase was 5 stars, the service was 1 star, so I met in the middle.

  Brian Cass
2 years ago
They do good work at reasonable prices but man are they slow. I went in for an oil change and there was one car ahead of me. It took them almost two hours to do two cars. Imagine if it had been busy. If you're going to head in, do it on a day when you have nowhere else to be.

  Claudia Lopez
2 years ago
The guys that work here are really nice. The wait takes a while if you're a walk in but they do try to get to you asap! They do take appointments but unfortunately we couldn't wait on an appointment because our tires were bad and we had an impromptu trip to LA.

  C T
4 years ago
Had a dead battery I had bought 8 months before. It wouldn't charge. I brought it in to get replaced. Tech said "we should know if its bad in 10 minutes" after 10 minutes, he said "not sure, it might just need charging come back in 90 minutes" I knew it didn't, I had tried charging on two other chargers but what can I do. I came back in 90 minutes, he said, nope, your right it's dead. Take this inside and get a new one so I did. Customer service said they need a manager. Takes 20 minutes for a manager. Total time spent getting me a replacement for my defective battery? Two hours! I am glad they honored the warranty but it shouldn't have taken that long to check a battery and get me the replacement.

  Aaron Hernandez
4 years ago
I have to say, I'm very highly disappointed at the management here. I arrived early at 745 to anticipate the Sunday rush. I only had 2 cars ahead of me and my oil changed took a little over 2 hours. The cashier told me the were having problems with the car behind me. They couldn't take off the oil filter. Observing them, ALL the mechanics were circled around the Cadillac with there hands in there pockets while one guy one trying to figure out how to take off the oil filter. This is just bad management. The guys were joking and messing around instead of doing their jobs on the other vehicles. I would recommend a better manager for the automotive care center who knows how to run his people. He was obviously their friend and not their leader.

  Paul Schwader
5 years ago
The tire center opens at 7am, no one was attending until 730. Refused to sell me two new tires, demanded I buy 4 when my back tires still had 1/2 inch of tread. They had almost no inventory to speak of. I get the impression they only want to do oil changes there.

  jana jones
2 years ago
Waited over two hours to get my battery and oil change. I arrived when one other person was in line at the podium. I didn't know you were supposed to pull up to a bay upon arrive (no sign posted or attendant notification) and I stood in line for like 15 minutes while more cars showed up. Finally I'm helped by a gentleman who informs me that he's going to lunch. I tell him the order of arrival and he lets the next attendent know that I'm next. He finally comes out and proceeds to help everyone AROUND me but not me. I'm not going to pull the race card here but I was the only African American there. I tell him I was next and he tells me to go Stand by my car and he'll get to me. Furious I go inside and complain and the guy at the register comes out and has another attendant help me. The new guy was nice butbi asked for the other guys name and was told it's Jose. Jose has ZERO customer service and people skills. I finally get my information gathered. When I go inside and listen to the employees interact with customers and they ALL had customer service skills. They proceeded to rip of an elderly man who still had 40k miles from his tire warranty. Not even a slight discount was given!!! The older woman ESPECIALLY had zero customer service skills or knowledge about tires. I couldn't believe it. You get what you pay for. NEVER going back again. The gentleman that finally helped me was the only thing preventing me from leaving all together.

  Joyce Rapp
2 years ago
Don't pay for a five-year battery, like I always do; they only last 2 1/2 years and then they have to replace it but the last time, I was stuck in their shop and they didn't have the right battery because of the pandemic. So I paid too much. Oh, and if you call the auto department to ask how much for something, no one answers the phone.

  Ira Smith
4 years ago
Went for an oil change the service tech on hand told me they were short handed, that he only had one other tech on duty with him. Told me it would be easily over 3 hour wait for an oil change. After I said never mind I can do my oil change myself, I notice that he in fact lied to me there were 4 other techs there working.

  Angeline Kornelus-Nguyen
2 years ago
The best time for oil change (I was told by the rep.) is Monday-Friday at 7am when they just opened. It usually takes about 1-2 hours for oil change. They will text you for updates (e.g. when they start working on your car and when the car is ready for pickup). You can ask the rep. to check on fluids level and to top it off when it's low. The same thing with tire rotation.

  Amethyst Kitten
2 years ago
It was quick, I went an hr after they had opened. However I normally get high mileage oil for my car and was unable to do so due to faulty equipment.. So I went more expensive than when I went inside to check in and the girl behind the counter was rude and unable or willing to check with the mechanics for a wait time.

  Celestial Bean
5 years ago
I take my car here for oil changes because it's the easiest. I get a full synthetic oil change for about $50. I like being able to shop while waiting, makes errands easier. They're can be a long line sometimes. My last oil change took 2 hours to get done.

  B A
6 months ago
Specifically drove there and wasted gas just to find out they don t have a tire technician to service me. Although I called upfront to confirm.

  Josephine Habib
4 years ago
DO NOT GO THERE! if there is less than a star i would have given them, they told me the service will take an hour and half and it actually took 3 hours. I was charged extra for the filter and I was not informed, they usually reset the oil change and put a sticker, but this time they did not. I was the worst service ever. when called the manager he was no help and he took the technician side (the one that lied)..... worst service.

  John Fabrey
7 years ago
Tip: Before the oil change, mark the new filter with the date and your signature using a sharpie and take a picture of it. Ask to see the old filter after the oil change. If it's not marked, it wasn't changed then show the picture as proof of how it should be marked.I have had my filter replacement faked at 2 different chain stores in the past. Not only did I not have to pay for the service they redid the job while I watched (10 min) plus they gave me a prepaid Visa $100 for the inconvenience. I should have reported them for fraud looking back now. We didn't have Google reviews back then or I would have singled them out. It wouldn't be fair to do it years later...PROS: Cheap price: Ask for lowest oil change not on the price board $19.99.CONS: Every time I have an oil change I specifically tell them to LOCK MY CAR when they park it. I have even had them write it down and repeat back to me to lock the car, yet they never do! There are vagrants hanging around out back.I never leave anything in the car, glove compartment or trunk anymore. I had my spare change stolen including $10 roll of quarters for laundry and my gym bag=$200.00 (with under armour shirt and shorts, new balance shoes, padlock, various toiletries, beard trimmer, membership card, thankfully I had my headphones with me). The manager said he would check the cameras and call me the next day. Never got a call. When I went back to the store to talk to the manager I was told my car was in a camera blind spot. Nice... Make sure you only give them your car key or valet key with the glove compartment and trunk locked. Never hand over you entire set of keys. They know your address and they have a key duplicating machine available. How easy it would be to copy your house key and pay you a visit months down the road or sell them to someone else!

  Jeffrey Moore
3 years ago
Couldn't extract a lug nut & stripped bolt on my wheel with a flat, but once that was repaired elsewhere, they honored my road-hazard warranty for my damaged tire. No charges for patching, remounting, and verifying tire pressures (for all tires, including my spare). Very pleasant, helpful people in the auto center. Have recommended them in the past for battery and tire service, and will continue to do so. Thank you, Walmart Auto Care Center!

  Michael DasalYaGet
5 years ago
Ridiculously understaffed. Took 4 hours to get an oil change. Trying to find someone at the counter... you have better odds at vegas. Not even an employee issue, mandell was working two registers and trying to help everyone. Whoever is scheduling might want to take a look at wait times and get more employees in there to work.