Midas

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Claudia Miranda-Guerra
a week ago
Got my A/C fixed. The absolute best customer service I have ever received! Thank you Jill for making my experience an amazing one! Definitely will be coming back!

  Andrew Anthony
a month ago
I'll say this, Tyler the mechanic was awesome! The lady at the front desk unfortunately everything from the phone call to the visit was not good one bit. Besides talking down/ through me trying to get my chief reason I was there, she wanted to give me her RESUME of experience. I was there for an inspection but while that happened she actually put in the wrong car and tried to pass this on like it was my mistake! She's handling of course more than 1 customer, this was ok as she was trying her best. She also had the nerve to feel it was perfectly fine to come outside while I was talking to a client interrupt my call to tell me to come inside to finish paperwork. After she put my information in correctly, her experience of telling me to make sure I get this done, otherwise I'm going to have MAJOR issues with my car. On several points in my conversation with Jill she's real difficult getting a word in because of her wealth of experience/ knowledge makes dealing with her not good. As far as the price the cost was even more expensive than the actual dealership. Again Tyler was awesome I give him a 10 Jill unfortunately this is why I scored a 2 . I will not return.

  Kevin Anthony
2 months ago
Jill is the most helpful service attendant I have ever worked with. Her knowledge about cars and financing helped take the stress away. And the employees fixed our brakes in a very reasonable time. I highly recommend them.

  Yewon Kim
2 months ago
Jill and Tyler helped me with my wiper! One of my wipers stopped working and I was really worried about doing the 2 hour drive back home. Turns out it was just a loose bolt! I didn t even have to pay! Super quick and awesome service. Jill kindly provided me with a drink and the waiting area was comfy. The wait itself wasn't long at all! Thank you so much :)

  skullkiller52312 212
5 months ago
I had an absolutely amazing experience with Midas. Jill was absolutely amazing when it came to to walking me through the process. She could tell I was stressed and made it very clear that I was in good hands. The mechanic that worked on my car did a fantastic job and made sure to explain absolutely everything that was wrong. I definitely recommend this place especially if you don t want to burn a hole in your pocket. Thank you so much!!!

  Joseph Valenzuela
a month ago
Jill & her tech team have been such an asset to our life. Car stuff is annoying. They make it easy to underhand, they take care of us personally and professionally and help us understand every option. Jill is genuinely a rockstar and so thankful for her kindness and helping us figure out ways forward for both my wife and I s vehicles!

  Sabrina Boghossian
4 months ago
Jill and her team were so helpful! I had gotten a quote from another mechanic for $400 more than I paid at Midas of Redlands. Jill s team was honest about what I needed, gave me a free estimate and changed out my brakes, rotors, and sensors in just a couple of hours same day! They also had WiFi available so I could work from my laptop right there in the lobby while I waited. They have plugs with all types of phone chargers for your convenience as well. They offered complimentary beverages and were and absolute pleasure to work with. They even have a water bowl for your dog should you need one! They have thought of everything when it comes to top notch customer service! I will definitely be coming back for future service needs! Thanks Jill and team!

  Jennifer Hardy
4 months ago
Got financing and also saved $115 with guidance from Jillian, Tyler was very prompt in helping my questions. They had clean restrooms, inside waiting area was clean, smelled good, outside was clean. Offered me a beverage and fixed my car Pleased with the service, never been to Midas before, but will definitely come back.

  2. 0
2 months ago
Austin, Jill are amazing. Honest. A place of integrity. I m bringing my car here from now on and I will tell my family and friends. Thanks for checking the X1.

  B Moon
a month ago
Very friendly and helpful. Didn't try to upsell or force additional services. I went for an oil change, used an online coupon, and got excellent service at a very good price.

  Susan Gold
4 months ago
At the Midas in Redlands:the assistant named Jill was very helpful, I believe the mechanic did a great job at a fair price, and the lobby that I waited in was comfortable, clean and attractive . it was a very pleasant experience

  Lionel Rock
4 months ago
I made an appointment 2 days before coming in today for 11:30AM. I arrived 20 minutes early and checked in with Jill. It had been over an hour before my car was even taken into the garage and another hour later I was informed that I only needed brake pads (which we had already established on the phone 2 days prior). It was then I was informed that they don t have the pads I needed. Another hour later the pads FINALLY arrived. Almost 4 hours later and they had replaced my brake pads WITH AN APPOINTMENT MADE. It s really a shame that I have a lifetime warranty on a service for a place that I NEVER want to go back to. Waiting 4 hours for a 30 minute job is absolutely ridiculous and I didn t get so much as an apology for the lack of service. This location has no issue taking their sweet time and has no consideration for their customers time. You would think for 140$ an hour in labor the mechanics would at least give a damn about service. I only gave 2 stars because Jill at least had the courtesy to offer a beverage as I sat there for half of her shift.

  Jhegarih Crawford
6 months ago
Stopped in for brakes and general inspection and was greeted by Jill, she was very helpful and kept me updated the entire process while I waited. The service technicians are also very helpful and we re proactive. This was a one off visit but I will definitely return for future maintenance.

  Alexis Hernandez
2 months ago
HORRIBLE, WILL NOT BE COMING BACK. initially went in for oil change oil gasket leak and come to find out I had a nail in my back right tire. bought the tire and had it serviced with an alignment. was there with an appt at 730, 4 hours later Ray tells me my back left tire had a swollen area and to keep an eye on the bubble. drove all the way back home and called Midas to see if they could put my spare on the left back tire. Confusing phone call and then Jill calls me and says they can put on my spare for the back left tire. I get there and they put the tire on. Ray then asks me if I wanted the rims switched out because my spare was silver and the rest of the rims are all black. I say sure, and he tells me the tire ripped when they went to take off the rim. Jill starts yelling about how "no one told me they were going to change rims out, now we have to file paperwork" like YOU'RE mad at ME that YOU have to do YOUR job?? they put my bad tire back on, and she's still pissed about the fact she has to do paperwork. she's telling me "this is what happens when you bring in a tire that's 4 yrs old" So you're telling me after almost spending $800 and being a RETURNING customer you're going to gaslight me and blame ME for bringing in my spare that YOU destroyed that YOUR lead mechanic looked over and said the spare tire was a good, solid tire??! so thanks a lot Jill and Ray, I spent almost $800, and am out my spare! walked out after she kept trying to gaslight and blame me for their screw-up. NO "WE'RE SORRY," NO DISCOUNT OR COUPON TO TRY AND MAKE AN ATTEMPT FOR THEIR SCREW-UP, NO NOTHING. JUST JILL YELLING ABOUT PAPERWORK AND GASLIGHTING A CUSTOMER, BLAMING ME FOR SOMETHING HER MECHANIC DID. IVE BEEN COMING TO MIDAS FOR YEARS NOW, AS HAVE MY SIBLINGS AND WE WILL NOT BE RETURNING WHATSOEVER.****UPDATE****owners of midas franchise personally reached out to me and apologized for my previous visit. Shoutout out to Sherri and Steve for being so wonderful and kind in listening and going above and beyond to make me feel like a valued customer! Both offered to replace my tire and mount it free of charge. Thank you Sherri and Steve, for caring to call and see what you could do to amend things!! I appreciate it

  Diana Perde
5 months ago
This place has the best service! Jill at the front desk is amazing and so incredibly helpful! She truly makes the experience so smooth as takes the time to explain everything thoroughly. Definitely recommend!Services: Wheel alignment, Oil changeServices: Wheel alignment, Oil change

  Marcetta Lewis
8 months ago
Amber gives excellent customer service, was so polite on the phone and even have me discounts on where they had coupons such a blessing , Kia Vally Hi dealership ridiculous for brakes but all the way around service is excellent and pricing is tremendous

  Paul Real
5 months ago
They have an amazing team! Jill Purtell was my service writer. Her customer service was amazing. I am definitely recommending Midas to all my friends and family.

  Mark Carrillo
a month ago
My wife had are car tow to midas the stirring wheel was locking up turn out to be just a fuse that needed to be replace they could of said something else to make more money, but they where honest its real hard to find honest machanic great job they do will come back with car if any issues

  Jodi Jones
a year ago
Jill has the best customer service. I have VW and was having a hard time feeling comfortable taking my Jetta to a shop other than dealership. Well after so many let downs from dealership I sat in the parking lot and googled brakes near me. MIDAS came up with almost 5 stars so I called at 8am from the moment she answered the phone I knew I was in the right place. I will forever being sending people their way. Way to go..so refreshing to feel comfortable with a mechanic spot! Thank youService: Brakes

  Fabiola Santana
4 months ago
Jill was amazing! She was so sweet & really helpful. They serviced my car quickly.

  Gabriel Zavala
2 months ago
The team at this location took great care of me, especially Jill. Great customer service, went above and beyond.

  Ryan Voth
a year ago
First time visit for me. Better prices than other oil change shops with discounts, full service with other fluid top-off, friendly manager, and complimentary Diet Coke. Very happy with attention to customer experience! I ll definitely be back.

  Tamara Elsen
8 months ago
They provided fast, friendly and convenient service! I came in because my car was sounding slower to start when I turned it on. It was very convenient to make an appointment that worked with my schedule online which was awesome. In an hour, they had diagnosed the problem, changed my battery, and I was back to work. The staff, specifically Jill, was very friendly and made sure that I was comfortable in the lobby while waiting for my car. I was made aware of any costs upfront and the prices were reasonable. I will definitely be back.

  Helene Dudla
4 months ago
They diagnosed my A/C issue, ordered a new compressor and replaced/recharged it rather quickly. The oil change was quick as well and the price was reasonable. The staff was friendly and professional. I am very happy!Service: Air conditioningService: Air conditioning

  Dani Morales
2 weeks ago
Terrific staff with expert knowledge and customer care skills, top to bottom 5 star experience! I will be back very soon :)

  R A
2 months ago
This was my third exceptional visit to this Midas location. They always provide honest, timely, knowledgeable, friendly service. Jill, Tyler and Ray are amazing. This whole team is phenomenal.

  Mauricio Madrigal-Avina
7 months ago
Jill was super knowledgeable and explained everything that my inspection turned up. She walked me through the major issues and offered her personal recommendations and knowledge from her extensive experience, and she was transparent with me about her recommendations and the costs. She was also absolutely pleasant to talk to. Will definitely be back for future maintenance!Services: Auto engine diagnostic, Oil change

  Devin Martin
4 months ago
Jill is awesome and has great customer service and Ray is such a good mechanic! I can I say that I trust him repairing my car

  Alex Chacon
2 years ago
Came here to get a tire mounted and it came back with major damage along the sidewall; can literally see the plys under the rubber. I now have major safety concerns about using the tire . Was told they won t do anything about it because there s no way to prove it wasn t there before, despite the damage being fresh cuts in the rubber (clean white & jagged ends, unlike the rest of the tire).If you come here, take lots of photos beforehand so they can t deny responsibility for damaging your items.

  Lauren B
2 months ago
Jill is such a nice person she ll make you feel welcome and help any way she can. Would highly recommend this place!