Legacy Automotive Repair

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Jay Snow
5 months ago
Love this place. Good mechanic with good rates. Highly recommend. Always will take any vehicle I own to this mechanic!

  Joseph Palmquist
7 months ago
Extremely Disappointing Experience at Legacy Automotive: Choose Anywhere Else!I recently had an incredibly disappointing encounter with Legacy Automotive, and I feel compelled to share my story. Until this incident, I had never faced any issues with my air conditioning system. However, when I entrusted my vehicle to Legacy Automotive for an engine repair, I was taken aback by their exorbitant $3000 bill. Regrettably, their services failed to meet even the most basic expectations.To start with, despite the hefty price tag, the check engine light reappeared shortly after the repair, and they outright refused to honor the supposed warranty that was promised. To make matters worse, they still charged me an additional $75 to refill the freon in the air conditioning system, even though I had returned to them when I noticed the AC had malfunctioned immediately after the engine repair. This fix was short-lived due to an unresolved leak. Their lack of attention to detail became even more apparent when I discovered that they had improperly installed the power steering hose, resulting in further damage.When I approached Legacy Automotive about this glaring mistake, their response was shockingly ignorant. The owner himself claimed that the power steering in my vehicle was electric, completely disregarding their own error. Instead of taking responsibility for the damage they caused, they attempted to charge me an additional $1000 to rectify a problem they had already created.Overall, my experience with Legacy Automotive was marred not only by their failure to address the initial engine issue, but also by their unprofessionalism and refusal to acknowledge their mistakes. Considering the poor quality of work and the sheer ordeal I had to endure, I cannot recommend their services. I strongly advise anyone considering their shop for repairs to avoid it at all costs and spare themselves the terrible ordeal I had to go through.Thank you for your attention, and I genuinely hope that my account can dissuade at least a few people from patronizing this dreadful excuse for an automotive service provider.

  Chris Fraijo
9 months ago
Terrible customer service. I was bringing in my car to have significant work done that was going to ring my bill way over $1K and they couldn't even provide a cheap $15 Lyft/Uber ride. The girl was very rude on the phone and exclaimed that she would rather not have the job done over providing me with a way back home. I live alone and don't have anyone to take me. It seems like customer service is not their strong suit and if they can't handle the small things, no way I'm going to trust them with my vehicle for a length of time. Plenty of auto shops everywhere, im never bringing my car here.

  Eddie N
8 months ago
Jennifer at front desk has always provided excellent customer service. She s very thorough on informing what steps to take to get the jobs to your vehicle completed. I can always rely on Legacy Automotive. Thank you!

  Catalina Baas
2 years ago
They are very nice people, but I cannot strongly recommend their services at this time. Repairs were slow and so I had to rely on other people for rides for the 5 or 6 weeks it was in the shop. And while they did fix some additional issues they found, unfortunately I got my car back with the exact same issue I took it in for. They kindly offered to have me return the car for a free diagnosis, which I appreciate. However, I have a busy schedule and need it serviced more quickly. I'm sure things would be better if they had more people to work.Service: Engine repair

  Teo Biscotti
2 years ago
Wow, where to begin. The worst experience I ve had at an auto shop. Over priced, slow, unprofessional just to name a few. They held my car for the better part of a year, charged me $3500 and within a month I can t drive the car because of a repair done by this shop. When I called they offered to CHARGE FULL PRICE to diagnose THEIR MISTAKE. Where are the positive reviews coming from? I don t understand how anyone could feel good about this shop. When I dropped my car off a disgruntled customer told me to go somewhere else but I trusted the AAA recommendation. My mistake. This shop should be avoided at all cost.Response: I'm not surprised to see a misleading response framed entirely too positively especially considering the quotes I received today for the same work. I was never told the repairs would take six months and I called repeatedly during that time frame (which feels conservative but I currently have no source to cross reference). Also, the car was not fresh from an auction it had already been worked on but I need the suspension done and was referred to the shop by AAA; a random lie alluding to the ease with which whomever typing is bending the truth. After picking up the car that sat in your shop for six months I had a newly found gas leak which, if you recall, I was going to have replaced at another shop until on your recommendation I had the seal done. A seal that I was assured would last more than the month to two month period it lasted. I now have gotten quotes far lower from several shops that promise to do the work faster than 6 months without an additional period to fix issues that should of been found in the diagnostic that I was charged for initially. This is beyond ridiculous and a laughable attempt to save face. I was charged $3239.97 in total including two separate diagnostics that I have receipts for. I will most definitely not being come back here after being informed by two other mechanics that your repairs were not only insufficient but also dangerous. I will say that whomever I spoke with on the phone throughout this horrid period was very kind and it was the one redeeming quality of the shop. Now this blatant attempt to cover for up the mistakes made insisting several completely false assertions including but not limited to: that I wasn't charged for two diagnostic, that the car was "just bought and towed over from an auction" that I didn't reiterate the gas leak was supposed to have been fixed and that the repair kit wasn't suggest by the shop (I didn't even know the kits existed before I was told by an employee). Thank you for wishing me luck with the car; I'll be needing it after my experience at Legacy Automotive Repair. I won't be needing the warranty for your faulty patch as I now have to have the tank replaced and if I did need a warranty I would go to another AAA certified shop if at all possible. I wish the experience given to me by Legacy Automotive Repair on no one. Good day.Services: Tires, Steering & suspension repair, General repairs & maintenance, Wheel alignment, A/C installation & repair

  Cameron Dehart
a year ago
legacy automotive has been very honest with me. what trials and errors? and I've been coming back for the great customer service, I highly recommended, very good shop.

  Harry Stenzhorn
4 years ago
I recently experienced a leaking seal around the oil pan on my Ford F-250. The same issue was repaired by the dealership 25 months and 11,000 miles ago at a cost in excess of $6000. The manufacturer would not honor the warranty which they said was expired by one month. The dealership did offer the labor at their cost, however, the cost of the repair still exceeded $4000.I took my vehicle to Legacy Automotive Repair and it was repaired for about one-half of what the dealership was going to charge me. I was very pleased with the quality of the work performed by Legacy Automotive Repair. I will definitely take my vehicles there for any needed maintenance and repairs,

  Tammy Solo
a year ago
Friendly, helpful, accommodating for seniors on a budget and family feel. Considering the circumstance that brought us together , overall experience was top notch. Tammy & Tony WilsonService: General repairs & maintenanceService: General repairs & maintenance

  Lillie Jackson
a year ago
Always know that I am going to get my baby back in better condition than I dropped her off in. Great service, family ran so there's a homey feeling.

  Pamela Whyte
2 years ago
The staff was courteous and friendly. They were thorough and handled my appointment very quickly. I will be glad to go back to Legacy auto repair.

  Ryan M
4 years ago
What a great experience. They got me in same day and fixed the issue I had with my Explorer and only charged me $20. Other places quoted me over $100. I highly recommend this place.

  Trina Hill
5 years ago
Great service, good mechanics and very honest. Been going to their shop for years, won't go to anyone else. That's my mechanic!! Definitely recommending them to everyone I can.

  Randi Johnson
4 years ago
Al, Jennifer and Nicole are amazing! Honest hard work from an honest big hearted family. Been going to them for years and will NEVER go anywhere else.

  jim bartlett
6 years ago
Al and his family are my go to mechanics. They are not only good mechanics but are trustworthy and very honest. They take care of all my family's automotive repairs.

  James Bryant
5 years ago
Excellent honest service, great knowledgable mechanics, Al and Jennifer gave me $50 off of repair and an additional $50 on my next visit.

  Norma Alvarez
3 years ago
Good people very nice and respectful. Appreciated them taking me in quick notice. Only downside is labor cost a lot.Service: TiresService: Tires

  Van Martin
4 years ago
Excellent service and competitive prices!. The whole crew stayed late on Valentine's Day to make sure everything was taken care of.

  Suzanne Carter
5 years ago
I didn't know it was family-owned and it turned out to be a great family they treated me well and fix my car really fast I loved it and we'll go back for any other car repair I need

  Michael Nambiar
5 months ago
Excellent customer service!

  Shane Konikow
a year ago
They got my truck fixed and on the road the same day,Thank you Legacy!

  Charla Rosa
4 years ago
Great service!! They went beyond and fixed a small problem at no extra charge.

  J M
4 years ago
Great customer service. Fast. Reliable. You need to try this place.

  Joseph Nardella
5 years ago
Great service, great staff. The ONLY mechanics I trust.

  Alex McEntarffer
3 years ago
Love this place!!! Good, fast service and friendly staff.

  Jarrett Ingram
6 years ago
Cool family owned business. Really friendly and honest.

  Constance Mensen
4 years ago
Honest and pleasant folks to work with past and in future if needed.

  David Sanders
4 years ago
Great customer serviceClean great work

  Hani Zucker
9 months ago
Really nice people.

  Steven Peter
3 years ago
Great people, great place.