AutoZone Auto Parts

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Todd Gillies
a month ago
Great place! I bought snow chains that were too small for my wheels, and they let me return them very easily. Very patient, too.

  Tiffany Thomas
5 months ago
Customer service today was amazing! My husband s car battery died alongside the road, so I came in here to pick one up not only were they very quick and efficient in helping me get the right one, they also let me borrow the correct tool to switch it out.

  Arthur Lopez
5 months ago
Went in and asked him to check my battery day immediately drop what they were doing went up to my car Check it with some type of portable machine and don't be that it was average so I told him that a good battery is around 14 and a half and he agreed so I think maybe he just wanted to sell me a new battery but I appreciate him coming out and checking my battery for free five stars to AutoZone Redlands

  Logan Mitchell
9 months ago
Came here 3 days ago to buy a new battery, ended up paying $208 dollars. Cesar installed it, and it ended up being a bad battery. Now they don t wanna replace it. Don t come here. The manager Daniel is very rude and disrespectful.

  sami zaderic
3 weeks ago
The employee treated me with a bad attitude, I wanted to cancel a product that I decided not to take and he just left without telling me anything,he is an asian boy

  Kai (Katie)
3 months ago
Literally wasted my time coming here to not be helped, the woman who s in charge of this operation is more consumed with an attitude than providing a service for a customer. She s not fit to handle ANY front operations she was rude and incompetent. Won t ever be spending money here O reily auto parts in Loma Linda superior customer service

  Daniel De la cruz
3 months ago
I bought a gold duralast battery cost me $223.78 with warranty for 3 years I bought it on 8/23/2022 and I went today they ask me for my phone number but they never ask me when I bought it they only scan my rewards card but now they said doesn't show up in the system I told Sam the manager that I paid with my debit card I showed to him the bank statement he said can't do nothing fso they don't respect their own warranty policies he is rude with people no manners at all totally disappointed

  Brigitte Carcamos
5 months ago
Very good customer service and nice employees Diana and nick were very helpfully with helping me out with gas cap on truck ! honestly they have better customer service here than the one in calimesa

  Unique Givens
5 months ago
Needed a new battery. Process was easy and quick. Alberto I believe that was his name was very helpful installing my new battery.

  Judith Garc�a
a month ago
The best auto parts around frenly and every time people know the right parts

  Chad Trenham
5 months ago
Angel was incredible. Dude deserves a raise and a promotion! 5-Star Service!!!! A+

  Mario Araujo
3 months ago
Went there helped me with a jump. I bought the wrong charger. Even though it took 2 tries to return it they were super helpful and did the exchange! Very grateful

  cambam
a year ago
Had everything I needed to change out my 2005 dodge neon srt4 alternator in the parking lot. Tools and all.Pack and play not included.

  Thomas Anderson
a year ago
Great Service, Staff was very Friendly & Helpful. I appreciate the service! & they have a great selection! Fully stocked, with a few Amazing Special Deals that were on sale at a price you can t pass up, even if you don t need it right now :)

  Ken Haynie
a year ago
The people here made 3 trips for the same thing, worth coming back for. I'm not a mechanic, so I didn't know exactly what part I needed and had to come back, but all the employees were incredibly helpful in making sure that everything was fixed before I got in the road.

  Yadira Fuentes
a year ago
Great customer service experience, Employee Thomas J was able to assist and use his knowledge and excellent customer service to help my husband and I with our issue. We recommend this store and we will be returning for any more of our needs and issues. Thank you Thomas!

  Noel A Mackey IV
a year ago
Dear Redlands Blvd location,Automotive issue: Battery TestingI just want to express my gratitude for such a welcoming experience. Although it was extremely early in the morning 7:35am. Your customer service, presentation and overall performance was outstanding. The lady s Tanya & Gina are definitely a wonderful asset to the company and local community. And to the tech Jason , that help exchanged my battery. Your awesome!!!P.s. Carla you came in later. But u awesome too! I enjoyed laughing with everyone!

  Staci Sand
a year ago
We needed help figuring out what size nut we needed says yeah here's a scale but wouldn't let us take it out to use nor would come use it for us. Just basically told us we'd have to buy different sizes and figure it out. The guy was okay but not really nice. He was like well that's all we can do for you. So if wasn't by where else we needed to go we'd be going to O'Reilly's.. Didn't even have tools for us to borrow to actually put the nut on right. Do better auto zone hope all of your stores across America go out of business.

  A B
8 months ago
Hats off for nice people working here.I wish Autozone brings back the OBD scanner vs. OBD reader (free service). It was very helpful.

  April Wu
a year ago
We went in and bought a pair of snow chain and when we are trying to put them on we realized THERES ONLY ONE CHAIN IN THE BAG, seriously? Now we are stuck on the mountain. Called them and they said they can t help us at all beside offer us another pair that we have to pick up in the store. This is horrible

  Natalia Rivera
2 years ago
Went it today to have my battery checked and changed to a new one. Viridiana promptly took care of me and helped me with the whole process. I was in and out in less than 20 minutes. Very polite and helpful.

  Dion Malm
a year ago
I went in this morning to get some engine oil. And the guy up front was super helpful.. he brought up everything I needed online. Witch saved much timeThe employees were all very helpful. Thanks auto zone. I strongly recommend going here.

  Maddie Z
a year ago
Went in to get a new car battery. The whole process was super simple and only took about half an hour. Shout out to Fabian for being super friendly and helpful in assisting me with purchasing and installing my new battery! Thank you!

  Antonio Moreno
a year ago
If you need to test a battery in the rain, they won't do it. They're scared to get wet. I had to buy a battery somewhere because of lousy service.P.S. If a district manager is reading this, it was a DIY manager that turned me away.

  Ryan Voth
2 years ago
The AutoZone staff were friendly and had everything I needed on hand for simple repairs such as a battery replacement and wiper blade replacements along with microfiber cloths. The staff was helpful in helping me find each of these and dispose of my old battery after taking it out in the parking lot.

  Douglas Jaymz
a year ago
Same mindset on everyone. No this no that. Giving attitude because they don't want to help. Returns are always an issue. The reputation autozone has created with their bad culture will forever continue since management doesn't step up to the plate and teach their team to be helpful and mindful of their customers. Best customer service will be if you create a friend from a customer. Not an enemy. Autozone rolls out of people's mouths but always leave a bad taste.

  Raymond Aranda
9 months ago
Autozone Redlands is absolutely the place to go for any of your needs. tannia the manager is absolutely amazing including all her staff who are very friendly and knowledgeable.

  Audrey J
5 years ago
Today was the second time I've been to this AutoZone and the customer service is at 100%. At least that is in my experience. The first time I needed a battery, David help me to get the best battery for my car. He also asked if I needed help installing the battery. I told him no thank you, because I knew how to do it. The second time I needed a battery cable. Kristin (hope I get her name right) was so helpful and showing me how to change the battery cable. She was Top Notch. She was helping me and another gentleman with our batteries. David was very pleasant and helpful let me use the tools that I would need to get the battery out of my car. He made sure to ask if I needed any help as well. As a female it could can be a little bit intimidating walking into an auto parts store. You just never know how you are going to be greeted. So far all the employees that I have met have been very respectful and helpful. Thank you.

  Anna Pheach
4 years ago
2 stars for this visit. I ordered a part and it came in this day. I asked the gentleman if he could help me install it. I understood when he said he couldn't.. but could he have at least helped me take apart the screws knowing I was struggling horribly? yes! I'm sure he could have. He wasn't busy. After about 20 to 30 min of the struggle, using pliers, I asked if they had the tool available for me to buy. Then he said they did and that he would help me but I told him no I got it, because he saw me go in and out of the store, irritated in the heat.. and he could have at least gave me the option to buy the tool(s) or something. So I went ahead and bought the tools, fixed my brake lights in a few minutes and left. Horrible!

  Daniel Padilla
2 years ago
Went to get an adapter to put freon in my car. They tried to loan me a few but they wouldn't fit. The female worker got the one from her car and it fit. It also had a tank attached, she gave me the rest for my car. What a nice person. Very appreciative. Thank you