Keith's Auto Repair

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  _stackatron_
6 months ago
I'm so glad I found this shop! They've been incredibly quick at getting us scheduled, reliable on estimates, and efficient at completing work. Their pricing is also very competitive. I'd recommend this shop to anyone needing a go-to auto repair/smog location!

  tony tuzza
3 months ago
Awesome shop.Broke down while heading home in oregon and they got me in and were able to get me back on the road.Very nice people!!!Keep up the great work.

  Jeff Jones
a month ago
They are very professional and provided information about the brake job I just finished. I will take all of my vehicles there for any work and especially SMOG.

  emily bernhardt
4 months ago
Not from the area and so glad I stumbled on this shop. Excellent customer service, very kind and helpful. Great auto work. Great job explaining the issues.

  Greg Allen
6 months ago
I had the clutch master cylinder on my car fail in Redding, about 160 miles from home, and the exceptional staff at Keith's were able to locate a replacement part and get me back on the road the same day!Thank you to Ken and the rest of the exceptional staff at Keith's Auto Repair!

  Laurel Bickers
a year ago
I was actually really impressed with every aspect of my experience at Keith's. I went for a smog and got in quickly for an appointment and was very impressed with the professionalism of the front desk staff (you should give lessons). There was a completely separate waiting room furnished with clean, comfortable couches, a tv and what really saved the day for my three year old, a kids corner! I actually had trouble getting my child to leave. It became a pleasant experience rather than a chore, and I appreciate that!

  Jazmine Hutton
a year ago
I went to Keith s for a diagnostic and to seek repairs so I was able to get my car to pass smog. They did a thorough diagnostic and the owner was honest on saying the repairs may not be worth the money due to the low value of the car, which I truly appreciated. They get two stars for that and because the woman at the front desk was very friendly and helpful.What I did have a problem with was a comment the employees made to the owner. When picking up my car it would not start and when I brought it it ran fine. Two mechanics came out to try to get it to start for about 20 min but told me it would be best to come back the following day so we could tow it or see if it can get started. My fianc� waited in the car on his phone and did not say a word to them, only asked me what s going on with it once and I said I don t know. He has ZERO interaction with the mechanics and stayed out of it. However when the owner called to let me know it s running he stated my mechanics can get defensive so it s a good thing there was another customer there otherwise things could have gone differently. This really upset me. I was the only one who interacted with them and it s not okay to insinuate that my fianc� was trying to cause issues when he wasn t involved or even paying attention while they were messing with the car. It also came across as a threat to him which I absolutely am not okay with. The other customer that was there only grabbed his keys from the front desk and went to his car so I don t know what he had to do with anything. I considered going to Keith s for future repairs on my other vehicles but I won t be doing so now. The owner seems fairly honest however I don t know about the mechanics.I do want to mention my car apparently wouldn t start after the diagnostic due to low fuel, however I brought it with at least 1/4 tank. The did run it for a while and test drove it, however they filled it up with $20 in gas while I was not there with my permission (and which I paid for). Upon driving it home I realized that it was at a 1/2 tank. The tank is 21 gal so there is no way 4 gallons would ve gotten me to halfway full. I have a feeling the mechanics forgot to do something they undid on the car and the owner caught it and blamed it on the gas. Either that or my gas gauge is off by a whole 1/4 tank but I doubt that. If they had just forgot to do something that s fine because stuff happens, I just wish they could ve been truthful about it.Service: Vehicle Inspection

  Janel Scott
2 years ago
This car repair shop is one of the few that does not take advantage of you. They only fix what is necessary and it's very clear that they care very much about their customers, you're not just a dollar sign to this business, you're a human being with a problem and they offer excellent service. The repair work is done quickly, it's done correctly, never had to go back with an issue after they worked on my car. One small issue with the hood latches but they just took care of it.Highly recommend this place. Highly recommend this business.

  Travis Aborn
a year ago
Broke down in Redding while on my way home out of state, was towed to Keith s Auto 40min before they opened so I could be first in line hopefully. One of the mechanics spoke with me before they were even open, I explained my situation of being stranded, they had my car in their shop at 8 o clock, was fixed three hours later.What else is there to say, that s what everyone wants in a mechanic shop. Fast, reliable, excellent service. Would definitely go there again if I found myself in Redding. Thank you guys for your hard work, my family and I greatly appreciate it.Service: Engine repair

  Matt Granger
a year ago
I've been going to Keith's Auto for almost 11 years and they've always given me honest quotes and excellent work. From car smogs, to AC work, to oil changes, everything - they are just great! If you need work they don't perform there, they will refer you other businesses in town that are reputable as well. Keith's is knowledgeable and never pushes work that doesn't need to be done. You can trust your vehicles will get repaired here. 2023 update: Still the same great service here! Really the best auto mechanic I have ever used!

  Autumn Finck
a year ago
My parents have exclusively used this repair shop for all their car needs and now I know why!The customer service from the front desk personnel to the mechanics is so wonderful and they were honest with me in the repairs I needed when I was thinking my repairs were going to be much more expensive, it ended up being 1/4 of the cost of what I went in expecting. Thank you Ken for all your help!Service: Auto maintenance

  Budd Drummond
2 years ago
It is refreshing to deal with a really good vendor. I have used Ken'sservices many times in the past, and this is my first review. My check engine light came on, and I made an appointment right away. Ken asked me about my vehicle, and we met the following morning. It happened to be an easy fix. That's because he and his staff have the right equipment and the knowledge to use it, and that saves a customer time and money.You can trust Ken and his crew. Great job.Service: Auto engine diagnostic

  Patrick Stone
2 years ago
Had an alternator going out on one of my fleet trucks about 3 hours from home. The guys found Keith's online and limped the truck over there. About an hour later they were already back on the road! Excellent service by this shop - thanks so much!!Services: Electrical, BatteryServices: Electrical, Battery

  Marilyn Robertson
9 years ago
I asked around for a great place for car service and it was recommended I check our Keith's Auto Repair. I thought I would stop in to get a feel of the shop before booking a service appointment. I liked the atmosphere and the friendly demeanour of the management. It was later in the afternoon so he said they could fit me in right away. I was pleased to have them do the work for a great price plus he was able to give me a heads up about two of my tires, find what I needed on line and direct me to a shop that could get them ordered and installed. I was very grateful as I have a long road trip coming up.

  Brooklyn Thomas
2 years ago
Best shop in town! They were very friendly and fair. They were really fast too. I would recommend them to anyone for any car troubles your having. Thank you a lot guys!

  Vera Chen
a year ago
We had an engine light on suddenly on the freeway. Keith was able to diagnose, order spare parts then repair it. They are good in communication. Keith made our long range trip with this repair much easier.

  Darryl Cunningham
2 years ago
Ken does a great job at a fair price. My vehicle is almost always done the same day. The staff takes great care to educate me as to what the problems are and my options for repair. I highly recommend Keith's Auto Repair for your car maintenance needs.

  Anderson Jimmy
11 months ago
Been using them for a couple years from a recommendation. Super friendly - seem to get you in for service in a very reasonable time frame. I'll keep using them

  Patrick Smith
2 years ago
I came in with a faulty starter. They diagnosed it accurately within an hour, cut my inspection fee in half, and had it out that afternoon working great. Straightforward, courteous, great value. Highly recommend.

  Patricia Bacani
a year ago
Keith's Auto Repair is great! We get our vehicles smog checks there. And they helped us when my car broke down, and they did it fast!

  Sean Bird
5 years ago
I took my car here for the first time because my father-in-law usually does all of my repairs, but he is starting to get older and I know I can't continue to rely on him like I always have.I have been spoiled because for the last 20 years I haven't had to worry about the honesty of my repairman or how ethical he is in pricing or what he recommends get fixed.I am pleased to say that Keith's Auto Repair impressed me more than I could have hoped for. I knew that I needed new brakes, but I wasn't sure if I needed a tune-up or some new transmission fluid. He looked carefully at the car and drove it around a little bit to really determine what it needed and what it did not. He also gave me a car maintenance log to keep better track of when different services are due, which I thought was really helpful.I felt their pricing was very fair and they were very communicative with each step of the repair process. As far as I'm concerned this is where I bring all of my cars now. They're trustworthy and that is really the most important thing to me.

  Dee Madden
a year ago
Best auto repair shop in town, hands down. Ken, owner, is the most honest mechanic I've ever met. His entire crew is amazing, shop & office. I will cry when he retires

  Ken Frazier
8 months ago
Great place, honest, friendly and up front with the price. I will use this Auto repair again.

  Matthew B
3 years ago
Owner has little patience or customer service tact. I was given the brush off and treated like a second class citizen. Although they were gracious enough to not have my vehicle towred so that I could come up with the tow fee. Not recommended...Try a number of other shops within a stones throw....

  Nathan Parmelee
7 years ago
Keith's Auto consistently provides excellent customer service. My wife and I have been taking our 2003 Toyota and 2005 Ford to them for over 5 years now. They are always very accommodating and have helped us to keep both vehicles in excellent running condition.

  Brandon Lawson
2 years ago
Ken and his team have helped me with my car above and beyond what i expected. Very professional and experienced. They will go out of there way to find and answer and fix the problem. Thank you so much Keith's Auto for all your hard work.

  Cton Lutes
3 years ago
Amazing there rated this for a reason they do an amazing job and they make sure to explain everything in details so that you get what you pay for. Had some check engine light issues they took care of it within 2 hrs of haveing the truck passed smog right after. Thank you for your service.

  Jo Shelby
a month ago
They do wonderful work at a fair

  Roger Doyle
7 years ago
The car wouldn't start, on a Saturday night in the parking lot of a restaurant. I called the AAA (actually, CAAA, the Canadian affiliate) who arranged for Keith's to send a truck with a technician. He arrived within a half-hour, jump-started the car and said I very likely needed a new battery. His advice was to call the shop in the morning through (C)AAA to get the lowest price on the battery.So in the morning I did that. Again a Keith's technician arrived within half an hour to check the battery, which had lost 80% of its cranking amps. He then installed a new one and meticulously checked it, the alternator and the starting motor with test devices that gave printouts showing that all was well. He explained the printouts to me in a quiet, courteous and focused way.All this was finished before 09:00 on Sunday morning. There was a cheerful final wave as my wife and I started on our return trip to Canada. WOW!

  Lara Nall
3 years ago
These folks are very very nice and really know their stuff. Labor costs are a bit more than elsewhere but I think that good, honest service is worth it. If I ever break down in Redding again, I'll definitely bring it here.