Audi Rancho Mirage

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Samantha Morris
a week ago
I recently had the pleasure of working with Paul DeAnda at Audi Rancho Mirage, and I must say, he is the epitome of exceptional customer service. Paul's patience, knowledge, and professionalism truly set him apart. Throughout the entire buying process, he went above and beyond to ensure that all my questions were answered and that I felt confident in my decision.From start to finish, Paul made the experience seamless and enjoyable. His attention to detail and genuine care for his customers make him stand out as one of the best in the industry. Without a doubt, my experience with Paul at Audi Rancho Mirage was the best buying experience I've ever had. I highly recommend him to anyone in search of top-notch service and expertise.

  Ryan Drushel
2 months ago
Audi Rancho Mirage is the best dealership I ve worked with. From the moment I walked in, throughout the purchase and still weeks later with check-ins on satisfaction! Definitely a true 5-star experience.We were greeted immediately upon entering in a warm and welcoming, non-intrusive manner. As we were looking around the show room we were quickly introduced to Kristine, our fabulous sales agent. She was simply the best. She worked with us on answering all of my questions, taking time to get to know me and my partner as people as well as understanding my needs in a new vehicle. She showed me several options in vehicles I was interested in. Kristine worked with us and introduced us to Bryan, her manager her who was equally as great to work with. Even beyond driving off the lot later that day, Kristine has checked in on my satisfaction and has continued to go above and beyond to ensure I m truly satisfied with my purchase.If you re looking to join the Audi family or just upgrading your Audi, ask for Kristine and you ll be in the best hands!

  Elizabeth Myers
a month ago
Audi Rancho Mirage provided the most enjoyable car buying experience. From the moment we walked in everyone who interacted with us was genuine and honest. We were able to get my first Audi, an A3 at the price point we were looking for. Paul especially went above and beyond to provide the best service for us and we felt welcomed and at ease throughout the entire process.

  Ana Stockwell
2 months ago
My experience with this dealership was amazing! Our salesman Andrew was extremely professional, curious and knowledgeable. The management team, financing and the rest of the staff exemplified what customer service should be. They gave us a great deal and it was evident they value me as a customer. I never felt pressured it was clear they wanted me to be happy with my purchase. I had been car shopping for several months and have been extremely disappointed with other dealerships so I was pleasantly surprised with my experience at Audi of Rancho Mirage. I am super happy with my Q5!! Go see them if you want a positive car purchasing experience.

  Courtney Halterlein
a month ago
Great experience leasing a new car at Audi Rancho Mirage. Isaac was great to work with and made the whole process such a breeze. I will absolutely return & lease another car through them. Customer service & experience was fantastic all the way around!

  Jonathan Possidente
a month ago
Paul DeAnda did a fantastic job helping me to find a perfect match for my budget and lifestyle. He was not pushy and his patience paid off because within 24 hours of meeting him I drove off with a brand new lease on a Q4 E-tron! Not only that I got a full lesson on how to use all the car s features. Visit Audi Rancho Mirage and Paul for a great service experience!

  Tom Mooreland
a month ago
Audi Rancho Mirage is an excellent service location. My service advisor, Jason Preston / and his tech team provided an exceptional experience from scheduling to pick up. Will be back later this year for all my scheduled maintenance. Thanks.

  Jason Harper
2 months ago
Joe Firmapaz helped my wife and I each purchase a car in the same month. Joe was incredibly helpful. At no point did I feel as though I was dealing with a "salesperson". We told Joe exactly what we wanted, and instead of trying to pitch us on something else (something other dealerships have done), he found us exactly what we wanted and made the process hassle free. We live an hour and a half from the dealership, and any time we are in the market for a new car, we will gladly do the drive to the desert. Joe & Audi Rancho Mirage are a pleasure to work with!

  The Mindful Scientist
a week ago
If I could give them negative stars I would. After spending almost $200,000 with this parent organization of indigo, you would think that they would treat their valued customers with dignity and respect. It was quite the opposite.My 3-month-old Audi started giving me engine trouble under normal driving conditions. It was running when I got it towed to the service at Audi rancho mirage but a few days later and they told me the engine was seized. It was running when the tow truck driver dropped it off there. The service sent her. Took one look at my car and saw that I had done some modifications to it so they went out of their way to find anything they could to deny a warranty claim and give me a bill for a brand new engine that they will not cover.This is a direct violation of the Magnuson Moss warranty act enacted by the Federal trade commission in 1975. This act states that an automotive manufacturer cannot deny a warranty simply based on the presence of aftermarket modifications and that they must prove beyond a doubt that aftermarket modifications caused the issue. Not only did they not diagnose or even try to look at the car, but they were so kind as to put an internal flag within Audi on the VIN number of my vehicle voiding the warranty on the powertrain forever so that even if I sold the car whoever ended up with it would not have a powertrain warranty.From the word go they had no intention of taking care of the issue. It is an Audi issue. There are blown engines across the country and I've seen continual stories about the single turbo V6 engine of the B9 and b9.5 and the Audi sq5 failing.Not only that, the shop Foreman here told me in person that they had to replace one of their V6 engines in an SUV two times during the span of 6 months. There's an engine problem within Audi and they're not owning up to it. And for people who do modifications to their cars, you're out of luck. And you have to buy a new engine with your own money while Audi sits back and does nothing about the catastrophic engine problem that they have.Not only will I never buy another Audi, but I will never buy another vehicle from indigo.

  Rodney Bridgeman
6 months ago
The salesperson I encountered during my decision making to purchase my Audi Q8 was very nice, personable and professional. There was NO PRESSURE to purchase the vehicle. It was pretty much under my own terms. He made sure it worked out for ME and I was satisfied with all options. In addition, the employees of Audi of Marin, San Rafael California was friendly and welcoming. Hats off to my salesperson and entire staff at this location.

  Cl�ment Allou
8 months ago
Let me start by saying this; Paul DeAnda is the MVP in our book. About a week and half ago, we were able to purchase an Audi because of Paul. We live out of state and we were not too sure about the process of buying a car online. Paul came in handy and worked with us and made the process of buying a car a breeze. This car was our first Audi purchase, and we love it. Paul is an amazing Salesman, very friendly, professional and knowledgeable about his work. He is very dedicated to make the customers happy and will go above and beyond to make acquire your dream car a reality. Thank you Paul for this amazing experience.

  Kathleen Comerford
2 months ago
Paul Deanda makes buying a car so easy and fun. He s extremely personable and knowledgeable. I have bought two cars from him, a Q5 and now SQ5 Sport. I highly recommend going to Paul for all of your Audi needs.

  Steve Clark
3 months ago
As always, Lorena and the entire staff at Audi Rancho Mirage exceeded my expectations. My e-tron was recently in for routine maintenance and was returned to us swiftly and sparkling clean! I love my car even more now. Thank you!

  Adam Zack
7 months ago
I had a fantastic experience with Rancho Mirage Audi, especially with my salesman Joe. I found the car and deal I wanted on their website. I bought a 2023 A5 that was not only a perfect car, it was incredibly priced. After initiating contact, Joe called me and we worked out the details of the deal. He was always responsive and met all the needs I had to buy the car. We did all the paperwork via text and email, so when I went to pick it up it was ready, detailed and full of gas. No long waits like I have usually experienced when buying a new car. He explained all the features of my new A5 and I was in an out in less than 15 minutes. I'll definitely buy from Rancho Mirage Audi again.

  Tim Bowles
4 months ago
Paul Deanda was a pleasure to work with and made the whole process of buying our new Audi quick and easy. I highly recommend you give him a call to take care of you with your next car purchase.

  Jon Trujillo
3 months ago
Service was friendly and helpful. However, they scare you into prepaid service of $1,500. The photo is Audi Rancho Mirage s quote for the first four preventative services (mainly oil changes)

  Elizabeth Garfia
6 months ago
Everyone is really nice, and work quickly to get your car in and serviced. They offer a warm or cold drink while you wait for your vehicle. I would recommend anyone with an Audi to come to this dealership, friendly and efficient.

  Monica Ruffalo
a year ago
Paul was the best sales associate I have ever met. We have purchased several luxury vehicles and the service provided by Paul and the rest of the Audi team was truly exceptional.

  Mike Oplinger
2 months ago
Fabulous dealership, George in sales was super knowledgeable, helpful and a pleasure to work with, fair price on an exceptional low-mileage car.

  Julie Durbin
6 months ago
Scott was very professional and worked within my parameters. He was patient when my down payment kept changing. I had to make the transaction happen quickly and he did everything he could to do that. I met Scott at the Cat Clinic where we were both taking our sick cats. I was looking at cars on Carvana. Then I heard him tell someone who he worked for. 3 days later, I have my beautiful, black Audi Q3! Thank you, Scott!

  Aric Briggle
4 months ago
Paul Deanda was great to work with! Excellent follow-up and seamless purchase process. Love our new Audi!

  Jeanne Lowe
5 months ago
Very good customer service agent. The video that I received from the mechanic was useless. I could not hear a word he said. Very nice to receive a clean card back. That you. Jeanne Lowe

  Doree Friedman
6 months ago
The service was great. I received a video report of all of the inspection that was done.I received texts letting me know approximately when my car would be ready for pick up and then received a text that it was done and on its way to be washed.I could not ask for more.

  Paul Treuhaft
6 months ago
Everyone was polite and easy to deal with. However, most unfortunately, when I was half way home to Santa Rosa a warning light came on. It was too late to return to Audi Marin so I continued to home and the next day took the car to Hammond Autowerks here in Santa Rosa. On opening the hood they discovered a detached hose on top of the engine. Reattaching it solved the problem. Since I was half way home before the warning occurred I assume that the hose was placed properly but not properly connected. A second issue was that the caps on the tire valves had been removed but not replaced. They were nowhere to be found in the vehicle.

  Earnest Malone
6 months ago
The best car buying experience I've had in a long time. The entire staff was very friendly and helpful. Highly recommend. Worth the drive.

  nelbgarrido
a month ago
I had a wonderful experience at the AUDI Rancho Mirage dealership during my recent trip from Seattle, WA to California in my AUDI A3. I was in need of a courtesy check-up for my vehicle oil fluids and Amanda from the Customer Service department was extremely accommodating and was able to schedule me for same-day service only a few hours after my initial call, which was a pleasant surprise compared to other dealerships.Jenna Paine, my Service Consultant, was professional and knowledgeable. She personally checked my vehicle diagnostic warning panel to ensure it was properly reset and her department set my tires to the proper PSI pressure. This gave me the peace of mind I needed for the rest of my journey.I also want to note that the team at this AUDI dealership is composed of very friendly and helpful staff.Overall, a great job by AUDI Rancho Mirage!

  Amy Hilmer
6 months ago
I had a great experience with Amy at Audi Marin. She is very competent, focused and polite. She had my Audi serviced and ready in a timely fashion.

  Jared Davila
a year ago
Love this dealership! Paul made my experience of buying my first Audi very pleasant. He explained to me everything in detail and was very knowledgeable. He even stayed with me after hours to walk me through my car and explain to me all the bells and whistles it came with. Really made my car buying experience amazing!!

  Chris Randazzo
3 years ago
Communication leaves a LOT to be desired, especially if you're looking to purchase a vehicle from out of state, but overall a good car buying experience. Friendly staff, prompt pickup from the local area, and knowledgeable about Audi products.

  Sina Mirbagheri
6 months ago
After 3 years of having an Audi I wanted to change my car I went here to return my previous car. Joe started helping me with finding a car and ending my lease. He showed me plenty of options and gave me prices and deals on each one. He took his time and went through everything with me. He would even text me when a good deal would come up. He was so professional and amazing. Was always available, would help in any way he could. After getting the car I had issues with the app, He went above and beyond to make sure it got fixed. He emailed AudiUSA and followed up with me every single day until it resolved. The process of getting my car was so easy, everything was ready when I got there. everyone was so professional and sweet. They made sure everything went through smoothly.. I've been bringing my previous car here for service and never had any issues. They always take off everything and help as much as they can. Overall an amazing experience with this dealership.