Crash Champions Collision Repair Rancho Cordova

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Susan Hill
2 months ago
DO NOT TRUST THIS BUSINESS!!! They recently changed their name, maybe it was to avoid responsibility as the former "business." But, it is the same place and the same operation. They "fixed" my bumper under an insurance claim, but did not secure it fully. It was loose enough that months later, well within the "1-Year Warranty" that was supposed to be in effect, the bumper rattled off while driving at freeway speed, and the car ran over it as it tore off. Quite frightening, to say the least! These people refuse to repair the bumper under their "warranty," as promised, such that I had to pay a second deductible to get the bumper properly repaired at another, much more reputable, location. I will NEVER use this business again, and I highly recommend you avoid them like the plague if you want your car repaired correctly to begin with, and just in case you should ever need warranty work. I would give them "0" stars, if I could._________________________________________________I see you took the time to respond to my review (above) stating you would further investigate. I don't believe you will. I have made every effort to work with you, in person and through the Bureau of Automotive Repair. You have repeatedly denied any liability for your failure to perform, and refuse to reimburse the costs I incurred for your shoddy workmanship. You claim that the time elapsed was too long for a failure to occur. However, the failure occurred within your so-called "1-year Warranty." I have to wonder why you claim to have a 1-year warranty, then refuse to repair a failed repair within that 1 year. Please explain how you intend to investigate and prevent this from happening again??? What is to stop you from denying other warranty claims? This is BLATANT MISREPRESENTATION and HORRIBLE BUSINESS PRACTICE/CUSTOMER SERVICE.

  Lisette Hom
3 months ago
Worst place I've ever been. Don't go here at least until things have settled down. At least a year. They just got bought. Must be pretty bad because the reception person admitted they've had a lot of turnover. So there is no one to work on the cars straight through and complete a job. They had my car for two months! They lied to me several times about when I would get my car back. It was lying in the garage in pieces. The repair garage name was recently changed to crash champions. The reception said to give them a 10 on their review because anything else it automatically shows up as a bad score like one or zero. Sounded like another lie to me. She said if I didn't want to put all 10's (the highest rating) that I should call the manager. Who are they kidding. The manager should be calling every single customer and apologizing and giving discounts so they don't go out of business. AAA referred me to this place. I wonder if they know how bad this place has become. I did fill out the review survey AAA sent me. AAA told me insurance pays to have the car returned in like new condition. When I got the car back, the headlights were no longer working. I don't drive at night, so I feel the lights were left on on purpose so they would burn out. I wasn't about to go back there to have them keep it another day. I had to pay for a rental car after the insurance rental allowance expired. I found this place so untrustworthy and has bad customer service I am going to pay somewhere else to fix the lights. I recommend B & J Auto Body.

  Nicole Menschel
a year ago
While everyone at the shop is very polite and courteous, getting a hold of anyone has been a problem for both myself and my insurance company. My car has been at the shop since just before Thanksgiving. We are now almost in the middle of January and my case has yet to be resolved because my insurance company is waiting for one additional piece of paper from them and can't close my case without it. On top of that, I've tried calling repeatedly to come and get my possessions out of my car and no one has called me back at all.I'm a single mom, living on my own with just my son and I and this has taken a substantial financial toll on me. While the staff is very polite and friendly, given the opportunity I would never take a vehicle to this location again due to the poor communication that myself and my insurance company has faced.

  Robert Humphries
5 months ago
The Rudest manager of a business I have ever met. I own a business an i would never be rude to customers like he is

  Desirae Wright
2 years ago
I wish I could give them a 10 star! Amazing customer service, they really care about their customers and you can tell! They went the EXTRA mile for me when getting my car worked on. They are super communicative, kind, knowledgeable and they actually CARE! David, Dustin, Jerry and Travis were all amazing and helped me get back on the road asap. Choose this place!!!!! I am very thankful for all of them going above and beyond my expectations!Services: Painting, Body & Trim

  Cynthia Stephanie
a year ago
AVOID THIS PLACE. Took MONTHS for them to receive parts, were giving us updates on the wrong car?? Like how do you do ? Check the license plate. And to top it off, they fake reviews. We received a 'copy' of our customer satisfaction survey and they conveniently gave themselves 10 out of 10 for everything when we weren't even asked to fill out a review.

  maggie kostyshyn
a year ago
I have went to Service King/ Crash Champions twice now and both times and provided amazing customer service. They have been incredibly kind and always made sure to provide updates about my vehicle.Service: Body & TrimService: Body & Trim

  Alice Duncan
2 years ago
Not professional at all! I had a 12:00 appt. No one to get me, it's their lunch time! When I did get help they lied to my face. They took pictures and told me I'd have an estimate in 2-24 hours. I had to call back in a week to get it!! I wouldn't let them touch my car. I took it to Platinum and got my estimate in 2-3 minutes!

  Jane Ljung
11 months ago
Very poor customer service,was informed they would get back to us that day or early next dayWe called they had no information on repairsWas told they wound get back to us same dayWe called next day was told a supervisor would call and give us the information,our car rental will expire it been four days I will report this to GeicoService: Body & Trim

  Shannon French
2 years ago
I had a great experience at Service King! Excellent communication every step of the way, and my car looks fantastic!! Will absolutely use them again if needed!Services: Painting, Body & TrimServices: Painting, Body & Trim

  Melissa McKenzie
a year ago
I took my 2019 VW to service king to have the bumper to be painted after a fender bender left it scratched up. Pam saw super transparent with me and the expected pick up date.Service: PaintingService: Painting

  Mark Primasing
4 years ago
I heard about this place from a couple of buddies who've had work done in the past. My car was brought in for collision repair, and I was extremely happy with the outcome.My car was finished on time, the paint looked awesome and it drives like a dream again! Vince, Leilani ( sorry if I misspelled it ) and the rest of the team was incredibly helpful, and a pleasure to work with.

  Brandon Wilkinson
8 years ago
I had my Audi S6 in for some insurance repairs. When I dropped my car of I had left all my belongings in the car. One of them being a $650.00 radar detector. When I picked up my car I noticed the radar detector was missing. I immediately contacted Tom Renois. He said, "I will look into the matter and get back to you." Two days later not hearing from him I called back. Tom said, "I am still looking it and I'll get back two you." Well it now being the second week I contacted the body shop and finally spoke to the manager! His response, "we are not responsible for anything left in the vehicle!" I was amazed and rarely right a negative review because I own my own business and strive for excellent customer service. Highly disappointed on there level of communication and professionalism in this matter!

  Ethan Hoang
4 years ago
Car repair nightmare. I took my Mazda 3 here to have it repaired because since they're a Geico ARX shop, so I don't have to worry about any paperwork. That's when the nightmare begins, service was pretty nice but repair job is horrendous. My Mazda got damaged in the front left fender, bumper and drv door. When I came to pick up my vehicle, the bumper was crooked, headlight was still scratched. They took it back in to repair that. Then I drove off. A day later, a friend pointed out the wheel is a different color. And the bumper is still off. So I took it back. they got the wheel corrected but the bumper is still not aligned correctly. Then my friend noticed the paint they did was already cracking and a tab on the bumper was broken. I'm assuming from pulling and adjusting the bumper. Either that or the tab was broke during the accident and they never mentioned it in the quote. They took the vehicle back 4 times and it's still not perfect. I'm currently working with my insurance to see if I can go somewhere else to fix it correctly. Please avoid like the plague... This is the first time I've ever had this bad of an experience with a Geico ARX shop ever...

  K K
5 years ago
Awesome body shop, great service, fast repair turnaround time. Richard Roos was a huge help when it was time to get my vehicle fixed. Thanks for being so professional & delivering exceptional customer service!

  Me_oh My
4 years ago
BEWARE OF THIS PLACE!!! A friend of mine took her car in to have some body work done. Her A/C worked fine when she brought it in. When she picked it up her A/C didn't work anymore. She took it to another shop to get the A/C fixed and was told there was a hose missing that ran from the compressor to the condenser and the A/C would not have worked without it. Service King will not take responsibility for this.

  Ginessa Stark
4 years ago
Maria, my service advisor, was great at keeping me informed of the status of my repair. I was sent here by Geico and was very pleased with their work and customer service

  Cody Felice
a year ago
This has to be the worst place on the PLANET. DONT EVER SEND YOUR CAR HERE. Waited 5 months for a vehicle to be fixed that still isn t complete. Can t get anyone to answer you - the general manager of the location changes every month

  kie Muney
5 years ago
Customer service mediocre. Had to wait 20 min after my scheduled appointment before some one came out. Fast turn around though will check out quality of repairs hopefully better than the customer service.

  ernzzzO Official
2 years ago
The entire staff is understanding and actually listen to your Situation and help you the right way not the way that they wanna go with what your problem ! I highly recommend this shop to anybody looking to get an insurance repair our personal repairServices: Painting, Body & TrimServices: Painting, Body & Trim

  Abbie Chavoya
5 years ago
They fixed my car quick and kept me updated on everything! Will definitely go back to them if service is ever needed! Thank you Jason!

  Dianne Plaskett
a year ago
The service was excellent and the work was great i was also finished early I will recommend this place to all my friends and family

  Bruce Boal
2 years ago
Service king was quick and handled mi insurance claim in a timely manner.They exceeded my expectations.Service: PaintingService: Painting

  Daniel
5 years ago
Second repair in this shop, it has clean a very work area, service was completed in a timely manner, car was clean with no trace of accident present. Alex was very professional, and handled all details.

  Sara Bluwulf
5 years ago
Alex was amazing and made the entire experience exceptional. It was a pleasure doing business with Service King in RC and I would recommend them to anyone in need!

  William Low
4 years ago
Had an appointment for 7:15. They were on time and inspected my car quickly so i can get to work on time. Thank you!

  Daisy Lacombe
a year ago
Great Team got our truck in and out .. friendly staff ..the communication is on point.Services: Painting, Body & TrimServices: Painting, Body & Trim

  Daniel Jacobson
6 years ago
Very professional. The adjuster was friendly and very knowledgeable. Our Endeavor came out of the shop looking new

  Tim Kelly
a year ago
Very nice staff ... quick estimate ... !!!Very slow on parts ... but that's everywhere these days ... thanx Covid, thanx Biden !!!

  Cristina James
a year ago
Service King was GREAT! Will and Jocelyn were so helpful.Services: Painting, Body & TrimServices: Painting, Body & Trim