NAPA Auto Parts - Portola Motor Parts

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Robert Anderson
8 months ago
Their Staff is always helpful for whatever you need. Always good to know that!

  Annabell Herzig
2 years ago
Napa needs to reevaluate their prices. Needed a pvc valve and they wanted to change almost 9 dollars, while having it shipped in since it wasn't in stock. Drove to Quincy to the other auto parts store and they not only had a friendlier staff, but the pvc valve I needed for like 3 dollars.

  charlotte carmichael
5 years ago
6/11/18Ray and his co worker. I apologize I don't know his name. Are awesome, informative, and friendly.My boyfriend asked questions about a problem we were experiencing with one of our vehicles. Ray was knowledgable and helpful. We thank the guys at Portola NAPA Auto Parts.

  Jeff Bezos Cowboy Hat (Jeff Bezos Cowboy Hat)
6 years ago
Ordered a part for my vw, they ordered the wrong part then instead of a refund I got charged. Then I got a rude personal call and was told I owed them money. How does that happen, you clowns owe me for 2 refunds since I was charged instead of refunded, get it? learn to use your POS

  Emily Parker
7 years ago
I am just so frustrated and disappointed with this business.We are visiting family up here in Portola, and we drove up here. We had my father in law look at our vehicle (he is a mechanic) and we decided to go ahead and put new brakes on our vehicle.My husband and I went to the local auto parts store (Napa) and asked for the brakes we needed. Chad told us that he would have to order the correct ones and they would be ready the next day. He assured is that they would be in and everything would be ready to go.We payed for the brakes in advance and picked them up today, Friday, June 17 and they were the wrong ones! We leave today and can't wait for another order to be put in.I'm extremely upset as not only were these the wrong ones, when we called and spoke to Michael about the mix up, he made a comment along the lines of ,"Not Again!" To top it all off, this "auto parts expert" thought that my Hyundai Santa Fe was a Chevrolet! Like, seriously!!!!? The make is a Hyundai!I just can't even believe that Napa employees people who are so incompetent as well as knowing that this is a reoccurring problem.This is beyond ridiculous and Napa should take corrective steps to make sure thier company name is not dragged down by total incompetence.

  Norm Harrison
5 years ago
New store location, Rick was very helpful got what I need. Store well organized and clean staff very helpful seemed to like the jobs

  Larry Houska
4 years ago
These guys were very helpful and went out of their way to make sure we got the right snow cables

  Mike Guerra
a year ago
Wonderful very helpful now I am the manager we are working on helping local

  Eddie Davis
2 years ago
Great service and a great group of guys to talk to when needing something.

  terry spencer
2 years ago
Employees are helpful. Parts are kinda pricey but propane is the cheapest in town..

  Bradley Wassenaar
a year ago
Good place and knowledgeable staff.

  Hunted wanted
3 years ago
Awesome place, good prices, knowledgeable staff and friendly

  Jesse James
4 years ago
Very helpfull found everthing i needed and got five percent off

  Jeff Mobley
3 years ago
They are on it and know what you need. itz quick in and out every time thankz

  La Eliot
a year ago
Very friendly and helpful.

  T Blue Yager
2 years ago
Love the customer service and help there awesome

  Darryle Golden
5 years ago
Great staff here. Always helpful.

  george omran
3 years ago
Clean, well organized store. Helpful, knowledgeable staff.

  Dennis R. Mulloy
4 years ago
For my purposes it was great today. Researched, found, and delivered my part quickly.

  peach pluff
2 years ago
I called to add a name to our charge account and the guy was very mean. :(

  Bil Jackson
6 years ago
Great staff, always ready with the right parts.

  Danielle Forester
6 years ago
Napa is always way more expensive. Way better off ordering online.

  richard sorensen
7 years ago
Good help for you by the workers,parts the next morning

  Kyle Britt
4 years ago
Will always have what u need or get it.

  Boon Tryon
4 years ago
Always friendly and great help

  Bandit 12 Nonya
3 years ago
Good people and great service

  Lau Elliott
7 years ago
Not very friendly nor accomodating.

  Bob Frank
2 years ago
Great friendly service...

  Elaine Frank
5 years ago
Great friendly place!

  Guy Cox
7 years ago
Really great napa store