Purrfect Auto Service

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Gil Ped
4 months ago
OUTSTANDING customer service. Mohammad is awesome. He s on it. Got my oil changed right away. Didn t make me wait like other places have been in the past. I m definitely coming back outstanding customer service. He even gave me his cell number in case I had a problem here.

  Evan Turner-Ewert
2 months ago
Mohammad is a great guy- he got me an amazing deal for replacing my catalytic converter and did it quick. I couldn t be happier with the service I got from him!

  marco baez
3 months ago
Great customer service, was able to get my car s serp belt replaced within 2 hours where other places were at least 2 days out. Highly recommend.

  Joe De La Rosa
2 years ago
Hello, I just got my brakes done at this establishment, on the way home I seen this new scratch that I know didn t happen before I left it with the Manager. I Called Muhammad and told him what happened, he told me to bring the car back, I did! He denied anything and told me I was wrong and it couldn t happen there. I take good care of my car, I watch where I park the whole nine yards. Now I m stuck with the bill to fix this. Very disappointed! Have a nice day everyone.

  Adolfo Pena
10 months ago
The shop made a minor mistake but they took full accountability. And Ray made sure to resolve the issue. Other shops would have left me hanging. Great customer service. Will be going back everyone makes mistakes it's how you fix the issue is what defines you.

  Nelson Lopez
10 months ago
I took my tundra to replace a torque converter, and Mohammed wanted me to replace my whole transmission. My transmission is good doesn t slip at all and he wanted to get me for 5k. I would not go here ever

  Jenny Morales
6 months ago
Staff are honest and hard working. Great customer service every single time. Good prices.

  Peony
a year ago
First of all I feel very uncomfortable talking to and interacting with Muhammad, he is a liar and rude. He yells at customers and doesn t listen them. He thinks he knows best but he doesn t. I was having trouble starting my car across the street so a asked for help. One mechanic was kind enough to check it out for me and he diagnosed it as having a bad fuel pump. I got the car across the street with no help from them. They said they would fix it and I sadly believed them. They kept it for 2 days and charged me a lot of money. When I got the car back it only worked for 2 days when it started to stall again. When they replaced the fuel pump they didn t do it right so they messed up my fuel gauge. Over 2 months I took it back to get it fixed 3 times and each time they didn t fix it. They kept saying there was nothing wrong and they ignored me. Even when the check engine light came on they simply erased the code and said it was fixed. When I ran out of gas while driving because I had no idea how much gas I had, I went back one time. The check engine light turned on again. Muhammad was rude to me again and he didn t listen. Thankfully there was a new person working there and he was perfect. He is friendly and he listened me and he helped fix my car within an hour. I did not get his name but he was wonderfully nice and soft spoken, unlike Muhammad. I m still going to make sure my fuel gauge actually works, hopefully it does because I don t want to have to go back. Update It s been 3weeks since i last took it to them and they didn t fix ANYTHING!!!! I reported them to BAR and was able to get a partial refund. This place is scam. Please save your money and try some place else. I still don t recommend anyone going there but if you have to, make sure you talk to anyone else but Muhammad. Muhammad is a bad person.Services: General repairs & maintenance, Electrical

  tracey smith
11 months ago
Thank you Muhammed for taking care of me. Oil change and Tune-up, plus all the other maintenance you suggested and/ordid for free. Good guys. Honest. I would recommend them and will go back.Services: Auto engine tuning, Auto maintenance, Oil changeServices: Auto engine tuning, Auto maintenance, Oil change

  M JT
5 years ago
Muhammad and his staff are absolute professionals. I told them I was offered a lower price somewhere else and he kindly matched it. He assured me that he wouldn't cut corners in servicing my car and he sure did as promised. They rotated my tires and gave me the extra oil that my Acura MDX required (synthetic oil) too! They topped all my fluids and got me out the door in a timely manner. What a terrific fine!!! Come check them out people. You'll get excellent service at an excellent price. I will be back for sure!!

  Nina Moore
5 years ago
Feel like we found our mechanic. Everyone is extremely nice and helpful. They did a great job on our SUV. So we took our car to them. Prices are fair, work is great, customer service is excellent.

  Renee Leigh
2 years ago
Worst experience with a mechanic in my whole life. Said 2 weeks. Ended up being 3 months. Charged double. Took 2 transactions off my credit card without my permission. After car picked up, check engine light still on. Car came back with an electrical short. Owner yells and screams when asking for an update. Traumatic experience.Services: General repairs & maintenance, Engine repairServices: General repairs & maintenance, Engine repair

  Frankie Antillon
5 years ago
I initially came in for an oil change and they discovered some problems with my car. Of course I was worried but they showed me what was wrong and what could be done and made the whole process very easy!! The prices are better than any place I've been to. Mohammed and his staff are honest and patient. I would HIGHLY recommend coming here for your car needs. 10/10

  Steph Carmona
7 years ago
I was looking for a mechanic I could call mine and I found him, Mohammad! He's honest, fast and reasonably priced. I was in need of a minor break job, took my car in yesterday @ 4pm and he had it done in an hour, no appointment was needed. He's been servicing my car for the last year and I am confident there is no one better. Now when someone asks me if I know a good mechanic, I will recommend Purrfect Auto because they are great!

  Jose Meras
7 years ago
Mohammed has always been honest in business and competitive in pricing for services. He will honor other auto shop's coupons, if asked.He loves people, is very friendly and his work is exceptional. I highly recommend this location.

  Patrick
3 years ago
They had my car for 6 days, charged me $2,869 (1,600 on parts and 1,070 in labor), and returned it to me with the check engine light on saying it was misfiring(didn't even leave the parking lot yet). The work was replacing spark plugs,ignition coils($150 per coil [with a hitachi coil being $89 at max price]), and general gaskets. All of it was approximately a 50% or more markup for parts. I thought they just didn't clear the light so I took it on a drive(for less than 20 miles and I ended up stalling on the freeway. I took it back under warranty and got charged another 600 and they kept it for 3 days(3days to replace 3 ignition coils that are upfront and take about 15 minutes to replace). I was even on the phone with them and overheard the mechanic say the car was done and the guy on the phone shushed the mechanic and told me it was going to be ready anytime soon. They keep the car for some unknown reason. I'm pretty sure for personal use. All of the work could have been completed in a day or two. To give you an idea of how much I was overcharged, I was charged $380 for 2 VVT solenoids NOT INCLUDING LABOR. Look it up anywhere but you can get 2 solenoids for $100 and that's at max price. They take about 30-60 minutes to replace if you don't know what you're doing. The owner than replies to all negative reviews saying that they are false. I can assure you they are not. I will try to pose pictures of the receipts. My advice is to pay any amount to get your car towed from this place. They have someone that works for a towing company to bring the car to this place. That's how I got stuck with it in the first place. My last complaint is that they don't even give you new parts. It's parts from a junkyard but you pay for them as if they were new. UPDATE: I was charged for an oil change but they didn't put in new oil. They put in very old oil, I'm talking already black. I know when I went in my oil was clean cause I checked it beforehand and I make it a point to get oil changes early since my car is older. It's going to take me several oil changes to get their bad oil out of my car.Services: Electrical repair, General repairs & maintenance, Auto engine diagnostic

  Rudi Noer
7 years ago
We just moved here from the East coast and my car needed front wheel alignment after a long long drive. One day I got a discount coupon from this shop in the mail for alignment and I thought I'd give a try. So I did and Mr. Muhammad the manager took care of me like I was a long time friend and customer. That makes me feel happy because I found a repair shop that cares about you not just your money. I mean I have been to many many car repair shops and not happy either with the work they did or with the staff. Two weeks later I had to bring my car back to him for another issue and he checked it for me and told me what the problem was. When I came to pick the car up and I was about to pay him for finding out or diagnosed the problem he said no charge. That was a big surprise to me. No other shops have ever diagnosed my car for free, this guy did. So I think I've found a trust worthy car repair shop that is Purrfect car care in Pomona.

  jennyfer cruz
2 years ago
I had an appointment at another shop, but when I got there they told me that doing an AC check/recharge could take all day. That I would have to leave me car there on the *chance* that their technician would have time to check it today. That s when I called Muhammad at Purrpect Auto and he said he could fit me in TODAY, when no other shop could. It took exactly how long he said it would and was extremely nice and knowledgeable about the whole experience. Now my AC is blowing icicles as technician said!Service: Air conditioning

  Muzamil Khan
8 years ago
If you don't know much about cars don't worry! These guys are super helpful. They offer a wide variety of services and a fair price. Steve was very fair and very helpful in explaining the issue I was having with the transmission and brakes. Got the car all fixed up and back with a day. Very happy with the service!

  Sabiha Siddiqi
3 years ago
I took my car in for an oil change. Mohammed was very helpful and kind. He took care of my car and I was happy with the service. I had a really good experience and will return in the future to get other services for my car done here. I highly recommend this place!

  Ron Realty
2 years ago
They told $69 for a diagnosis. They then called and said that it would be $219 because they have to still tear down more things to find the problem.. After a week they called to say that it was fuel pump hose was cracked. Then said I needed a engine flush because there was a lot of sludge. I tried to call back to cancel the engine flush but they would not answer the phone. I rushed down there to stop the engine flush but the manager said that they already added the chemicals. I ended paying $640for a cracked hose, engine flush and radiator flush. When I got home I checked the radiator, and there was a whole lot of sludge. I doubt if they even did an engine flush. I was overcharged and ripped off!

  The Red Bat
4 years ago
Good experience for my 1st time at Perrfect auto. Went in for a wheel alignment and was in-and-out like in 40 minutes. Told me that I will need my tirods replaced but did not hold me hostage. I have had coupons to go to this particular shop but way below the coupon in the fine print is says on certain cars. well some of my other car's fell under that category so I never took them . very happy today with my stay and the speed

  FredsTemple
7 years ago
unfortunately, this guy tried to rip me off and lied to me. I went in knowing that I just needed a A/C drain/refill. I know this because I changed out my own A/C condenser, plugged all my leaks, filled my own A/C with a simple do it yourself kit, and ran the car like that for a while. my A/C was working at a moderate level for weeks. I wanted the professional drain and refill for my piece of mind. I show up and he tries to tell me that he wants to put a dye that will run in my system for a couple days and it will illuminate under inferred if I have a leak. that was $59. Just out of curiosity I asked how much the sum would be approximately when all said and done. each Lb of freon was around $59 bucks also. My car uses nearly 2 Lbs so all in all I was quoted about $179 before taxes. I told him it was unnecessary and that I just needed a refill. looks at my car, comes back and says my compressor is not engaging so he can't charge it and further more my A/C fan is not working. BULLSHIT!!! I personally knew both those things worked just fine. right there I summed the auto mechanic to be a crook. I asked them to leave it alone. They charged me $20 bucks for "diagnostic". They didn't even attempt to listen to my evidence or troubleshoot. Never going back to this place and they demonstrated that they cannot be trusted. A lesson learned for $20 bucks isn't bad. stay away unless you like to waste your hard earned money. Go to Patrick's auto in the corner of Town ave and Foothill Blvd for an honest service. Patrick did what I asked, charged me $90 and shocker, my A/C is working fine.

  Alexis Cesar Diaz
3 years ago
All i can say is i called to ask about a smog check 40$ reasonable price when speaking to Muhammad, later on in the day got there at about 5:20 I've gotten smog done at other places and at most your looking at 25-30 min tops, he then tells me that he will not be able to do the smog because its takes to long and proceeds to ask me to come back tomorrow, he then says to wait and talks to his technician and he claims they did not have the part to do the smog check. . . All i said was ok and leftAgain 3 stars because he pretty much turned me away when he had more than enough time to take care of the smog but not 1 star because of pricing

  La Donna Robinson
4 years ago
This place is AWESOME!!! Mohammed is so caring and helpful, compassionate and kind. I am truly grateful for all the work you and your crew put into my car! He goes above and beyond for his customers and this will be my "go-to" shop from now on!!!

  Jae Arrant
5 years ago
Very helpful. Gives good advice and good prices. Also showes you the bad parts before replacing them and when he finds something else wrong with your car he shows you and give you options if you want him to replace them.I can in to get an alignment and ended up needing to get my air filter changes, a new belt and struts.I didnt have to wait long, my price was guaranteed service was great. I reccomend purrfect auto to friends and family. customer service was excellent.

  Ricardo Cruz
3 years ago
I brought in my girlfriend's car for an oil change. Muhammed then asked me if I would like my brakes inspected and I agreed. I stepped out of the waiting area to take a call, he then approached my girlfriend when I was not there and told her to replace the brakes or would most likely have an accident, that it was extremely dangerous to keep driving with those brakes. I told him they where not that old and they were not even rubbing on the wear indicator. I told him no even though he was very persistent. We drove to San Diego 2 more times then had the brakes replaced somewhere else and there was almost 1/4" left on the pad. Muhammed is your typical unethical business owner that instills fear in his customers so they will take the bait. He tried to scare my girlfriend in to purchasing brakes when they were not immediately needed. I know about cars and knew he was lying and he will never see another penny from me. Stay away from this place!!!Service: Oil change

  Monica Flores
7 years ago
I desperately needed an oil change and could not go to my regular mechanic. So I decided to come to Purrfect Auto service. The customer service was great and the price for the oil change is much less compared to the place I always go. They also checked my brakes for me and helped me figure out why my check engine light is on. I will definitely be coming back for the rest of the repairs I need for my car. I also think I have found myself a new mechanic! Thank you Purrfect Auto Service for being so helpful. Especially when as a girl I hate to go by myself to get my car serviced.

  Richard Alcantara
4 years ago
I took my wife's car in because the brakes were squeaking. The mechanic told me that one of the drum brakes was leaking and that the other one would be leaking soon so, I should do a complete job for $500. Luckily I didn't have the money at the time. I took it to my mechanic in Arcadia and he told me that the brakes were only dirty and a little worn. He cleaned them out and sanded them a little and charged me $40! He also told me that both dust caps were dented.Purrfect Auto Service is history. I'll never go there again.

  Yvonne Romero
4 years ago
This going to be my to go place for service. Great customer service. Mohammed is humble and down to earth. Service was quick and efficient. He let me know right off the top what my car needed and the parts are top quality. Thank you.