Mercedes-Benz of Pleasanton

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  shikha singh
4 days ago
This was our first time buying a Mercedes, and thanks to Mike and Stephen at Mercedes Benz of Pleasanton, it was a fantastic experience! They made the entire process smooth and stress-free. Mike truly went the extra mile to ensure we got a great deal. His commitment to customer satisfaction is top-notch, and he made sure all our needs were met with precision. Mike's communication skills were excellent. He kept us informed throughout the entire process and answered all our questions clearly and patiently. His attention to detail was outstanding, ensuring no stone was left unturned.From the moment we walked into the dealership to driving away in our Mercedes, the entire experience was seamless and easy. We couldn't ask for a better service advisor than Mike & Stephen!Thanks to Mike and Stephen, we'll definitely be back to here again for our next vehicle! We highly recommend them to anyone looking for a fantastic car buying experience.

  S G
2 months ago
Ravi G.Fantastic experience with our first Mercedes. Mike Mcclintic was our sales rep. Reached out to him about an EQE suv and he was very responsive and got the purchase process started within 15 minutes.We were done with the whole process from stepping in the dealership to getting our keys and driving off within an hour. Such a seamless and easy process from start to finish. We'll be back for another vehicle in a few years time.Thank you to Mike Mcclintic, John Modica and Danna Ye

  HBR RENTALS - Karen Jordan
2 days ago
Can't begin to express how absolutely professional and accommodating our service has always been with MB of Pleasanton. I know that once I schedule my appointment for service I am in good hands. Lance has been our service advisor for many years and each time we are treated like we are his first and newest clients. He keeps me posted on status and updates on our service. I have to do my best to not "shop" while I am making my visits as I love the shiny and newest cars in the dealership. I love my E63S and its because of the amazing service that I keep it and know if I have to make a change it will definitely be with MB of Pleasanton. Thank you for all you do!

  Won woo Choi
2 months ago
Stephen Lao helped me through the process. He made it easy and smooth and gave me a great price on my first mercedes! I will definitely find him again for my next car!

  Steve Hunck
a month ago
I had a great experience buying my new MB S500 at MB of Pleasanton. My sales contact was Stephen Lao. Highly recommend you contact and deal with him. 5 Star review from me.

  Sunprit Singh
3 weeks ago
Lawrence Maerina in the service department has been my trusted advisor at Mercedes of Pleasanton for over a year. His commitment to going above and beyond ensures that all needs are met with precision. His communication skills are excellent, complemented by outstanding attention to detail. I couldn't ask for a better service advisor. I highly recommend Lawrence for all your service requirements.

  Robin Burns
4 days ago
Mina was amazing exceptional customer service. She was kind, not pushing, very professional. This would be my second time at this dealership and by far the best service I have ever received.

  Martin Caraves, Esq.
2 weeks ago
Highly recommend the repair service team at Mercedes. Specifically, Marco Regacho. His team takes care of my S-class on a regular basis and provides A+ professional service and care. Mr. Regacho goes above and beyond to ensure I have a seamless stress free experience when I have to take car in for maintenance and/or repairs. I get treated like a part of the Benzo family. 5-star service every time. Thanks Marco!!!

  Mashu Nathaniel
a month ago
Reached out to the dealer by phone and talked to Nari. She was super sweet and very tentative to my questions and concerns from the beginning. I was looking to trade in my Tesla Model 3 for an EQB. I let her know that my schedule is very busy as I only have 1 day off for this month. She understood the assignment and went with it .We continued to text and basically went through the process of trading in my vehicle for an EQB 300 ALL thru texting.The following day, Nari continued to help me even though it was her day off. She then set me up to come in later that day to meet with Stephen to get my new car .Stephen was busy with a customer, but he was still able to answer a few of my last-minute questions when I was on my way to the dealer . (Thank you, Stephen !)Once he showed me the car (EQB 300 4MATIC), we took it for a quick test drive. Since it was Valentine's day, and it was around 5:30pm when I arrived, Stephen was very quick to make sure everything is set up for a smooth and quick process to trade my Model 3 in and get this new EQB car.To sum it up: this was the EASIEST and SMOOTHEST process I ever experienced with a car dealer since my last time purchasing/leasing a car at a dealer that's not Tesla (as you know you have to order the car online and pick it up at a service center with Tesla, the car usually won't be sitting at a lot like most of dealers). I went from talking on the phone on Tuesday, to coming in on Wednesday night (Valentine's day) and drove home with my new EQB 300 4MATIC with a pretty good deal on the monthly lease payment (less than $400, thanks to Sami ).Thank you so much, NARI and STEPHEN, for helping me and allowing me to give myself a "gift" on this pass Valentine's Day

  Justin Hawbaker
2 weeks ago
Lance in Fleet service has been my GO TO GUY for over 10 years now! Interaction with him has been STELLAR in all regards to making sure my Sprinter work van and now my new Metris work van get the issue solved promptly! His all business focus on whatever I throw at him when issues arise has kept me and our company s fleet of vehicles on the road. I recommend MB of Pleasanton highly for service and an overall excellent customer service experience from start to finish! thx Lance and MB of Pleasanton for over 10 years of service!

  Patrick Chu
2 months ago
My wife originally wanted to experience the new 2024 E-Class, but after test drive, she took a fancy to the EQE again. The sales manager Stephen Lao was very patient in arranging and explaining it to her. Finally, she bought the EQE-350. There was no forced sales during the purchase process, and the price was very reasonable. Service attitude is very friendly. Great dealership Mercedes-Benz of Pleasanton.

  Luis Macias
3 weeks ago
Awesome service, big thanks for our sales men, "zahid sharif," who went far and beyond to close the deal! Everyone was very nice and helpful we traveled 1.45 minutes from Sacramento and he held the truck for us, my wife and I only spent about 3 hours there that was impressive highly recommend them. Finally, I found that truck of my dream thanks you!

  Timothy Nelson
2 weeks ago
I wanted to share my outstanding experience with Marco Regacho and his dedicated service team at Mercedes Benz of Pleasanton. When I brought in my Sprinter Van for routine maintenance, I was impressed by the level of care and attention to detail they provided. Not only did Marco's team identify and promptly address a transmission issue, but Marco himself ensured that I was informed every step of the way and offered an effective solution.Moreover, Marco went above and beyond by assisting me in maximizing my warranty benefits, showcasing his commitment to customer satisfaction. His clear and efficient communication was especially appreciated, as I had to travel out of town during the repair process. I was grateful that Marco arranged for my vehicle to be safely stored on the lot until I returned, demonstrating his dedication to providing exceptional service.Throughout the entire process, Marco exemplified professionalism and productivity, making the entire experience seamless and stress-free. Without hesitation, I wholeheartedly recommend Marco to anyone in the Mercedes family seeking top-notch service and care for their vehicles. Thank you, Marco, and the Mercedes Benz of Pleasanton team, for exceeding my expectations and ensuring a truly exceptional service experience.

  Junior Ramirez
a week ago
I recently purchased a cargo van from Antonio Banales, and I couldn t be more impressed with the service and value I received. From the moment I inquired about the van, the response was incredibly quick, and the sales team went above and beyond to accommodate my needs.Not only did I receive prompt assistance, but I also found that the pricing offered was the best deal I could find anywhere. The transparency and honesty displayed throughout the process truly set Antonio apart from the rest.Moreover, the cargo van itself exceeded my expectations. Its quality and reliability make it the perfect fit for my business needs. I m confident that this purchase will contribute to the success and efficiency of my operations.Overall, I highly recommend Antonio Banales to anyone in search of exceptional service, unbeatable deals, and top-notch vehicles. Thank you to the entire team for making my buying experience seamless and enjoyable!

  Sheila Smith
4 months ago
After a sales rep at a MB dealership in another city failed twice to place the order for our sprinter van, I called MB of Pleasanton and was transferred to Antonio, who immediately began working with me. This was on a Saturday (our original dealership sales rep was unavailable on Saturdays which was very inconvenient!) and by Tuesday Antonio was prepared to place our order. MB Pleasanton also offered us a much better deal that included the exact build we wanted than the prior dealership. From beginning to end of the process Antonio provided excellent customer service, including updates on the build process timeline. When we picked our van up, Antonio made sure that this experience was expedited and fun. I highly recommend MB at Pleasanton and especially recommend working with Antonio!

  Greg Storm
2 months ago
I tried to purchase fully loaded Sprinter from several dealers in Southland. I was told no inventories were available and waiting time for a new Sprinter 4-6 months. I found Antonio Banales, salesman for Mercedes of Pleasanton on FB site. One phone call and I was promised a new van withing a month. As it tun out I got it within two weeks. During that time Antonio stayed in touch with me using texting, email and personal phone calls. No pressure , only concerns about my wishes as to additional equipment and packages. Same was when I travel to dealer for a van pick up. All formalities were done within couple hours and I was on the way back home.Antonio, I do appreciate yours and your sales manager Sami professional engagement in this (my) endeavor. Thank you.

  Mayury Bounprakob
a month ago
Shane is my amazing service advisor. He s a great person to work with. I have been coming to him for any issues with my Mercedes for the last 5 years, and he has always been so helpful. Shane is an honest, reliable and an all around good guy. He will go above and beyond for his clients. Thank you!

  Jing Wang
a month ago
Stephan was so awesome! He helped us getting the best deal and made my car purchase experience so easy and wonderful! Two hands-up for Stephan and Mercedes at Pleasanton, I ve visited different Mercedes dealerships in the whole Bay Area, and this is my second car that I get at here at this Pleasanton dealership. I can guarantee you the best services, car, price here! Highly recommend and go ask for Stephan!

  Byke Ryder
2 months ago
Never had such a problem handing over $70K for a vehicle in my life. Negotiated a price for a van on the lot. I'm out of state, and the first surprise was that they had a 10 day hold on the vehicle after payment. No dealer I know of operates a business this way, but whatever. Second surprise, which I'm pretty sure is illegal, is that they stated they not only had to collect CA sales tax in full, but also sales tax of the state I live as well. I said that is not accurate as per my local DMV, and they said they have a "company" handle that and that's what they said. Asked the name of the company, and apparently they don't speak to customers and wouldn't disclose the name of said company. I'm sure that's a scam and they would 100% pocket the additional money since there is no way to prove it would be sent to another state. No wonder their reviews suck. Just add this one to the list. Stay away.Edit: After seeing your response I feel the need to clarify the situation. Your price was no better than several other dealers around the country. The particular van was attractive for the options and availability, though I found a nicer one on the east coast at a better price, with no sales tax games since they were actually educated on the process and not attempting to charge DOUBLE sales tax which would never be required in any state or jurisdiction. It is now in my driveway. They made the money you didn't simply because they weren't trying to scam a customer and provided good customer service, something you need to be trained on based on your numerous terrible reviews. Yes, I was offered to wire money. While I didn't decline, it was a less attractive option since I'd be paying for a van before even seeing it. Not sure who sends $70K directly to you before buying something in person. Didn't have that problem with the van I just bought. Landed at the airport, they picked me up, and I drove my new van home. It's amazing how easy this process can be if you are one of the better dealers in the country. My main reason for posting this review is to prevent another customer from being scammed by your place, since paying double sales tax is never required in any situation. Just to assure myself, I called CDTFA in your state to verify the process for collecting sales tax for an out of state sale. YOU ARE UNDER NO OBLIGATION TO COLLECT SALES TAX FOR ANOTHER STATE. Just wanted to make sure you understood that. If your "titling company" is telling you that is the proper process, you should find another company that isn't breaking the law. You should also disclose the name of the company for complete transparency. Proper procedure, verified by your governmental agency, is to collect CA sales tax. That's it. Your job is done. Your legal obligation is fulfilled. From there, MY obligation is to take the sales tax form showing I paid CA sales tax, and have IL verify that and deduct that tax from what I would owe in IL, which is actually a few percentage points less, which I know I wouldn't get back, but that was OK with me. Therefore my tax bill would only be for one state, not two. THAT is proper and legal procedure, for every state, including yours. Nice try citing an obligation to collect another $5K in "tax" that would end up in your pocket. If only I had the time to file a formal complaint with CDTFA. I'm sure they'd be interested to perform an audit on past double sales tax charges and where they ended up, because you aren't remitting them back to IL. I suggest you change your policies before somebody winds up in jail, or your dealership is hit with substantial fines and penalties for breaking the law. Here is a pic of my new van from the other dealer, which I couldn't be happier having gone with them instead of this crooked place.

  bj sandhu
3 months ago
Had a great experience with the dealership. They delivered on their promise. Great service all around. Our sales consultant, Stephen Lao was awesome, very professional and responsive through out the entire process of building and delivering the car. I will purchase all of my cars from Stephen in the future . The entire process was smooth from sales to finance. Highly recommended.

  Jim Hudson
a month ago
I have purchased several Mercedes from the dealer and have never had a bad experience. Stephen was very good and I would highly recommend utilizing this dealership as well as Stephen. 5 star+

  Jo Ann Johnson
2 weeks ago
Inquired online about a CPO GLA250 listed for sale at Mercedes-Benz of Pleasanton. Stephen Lao contacted me promptly and worked with me through a very professional buying experience. I visited Stephen (with many questions) and this dealership several times while deciding to purchase this car and every time left after a very positive experience with both Stephen and the staff at the dealership...all the way to my new (gently used) car delivered to my home impeccably clean and with a full tank of gas!

  Rich Henry
5 months ago
Nice facility, easy to find. Service A was quick, only took about half a day. Great service writer! Alischa was super patient with me and explained everything. I'm really glad it was her that helped me.

  Jody Royee
7 months ago
I searched online and asked 5 different dealers to reply to my request for info on the cars I wanted. Jakob Aini called me within 5 min of my request and made the whole buying process so easy and pleasant. I m giving 5 stars because every aspect of our exchange and the transaction was so high quality and supportive of me getting what I wanted out of the deal.

  Laura Crabtree
2 weeks ago
I have previously had my car serviced at multiple different locations but after receiving services at this location I will never go anywhere else for my car needs. Jorge Gonzalez was extremely professional, transparent about timing and pricing, kept open communication and was an absolute pleasure to work with. I would highly recommend you request to work with him if you go to this location. Customer for life!

  Neet N
a month ago
Stephen Lao is incredibly professional, patient, and knowledgeable. He did not push us into buying and gave us time, prior to making our big purchase. He worked really hard for us and got us the numbers which worked for our bottom line. We are very happy with our decision and recommend Stephen to anyone in the market for their next Mercedes vehicle.

  Raj Sohal
a month ago
Once again, an amazing experience. Fast and efficient! Lance has been my advisor for the last 20yrs. He is still as tuned up as he was. An amazing drive and passion for his work. I will keep buying cars from this dealership as long as Lance is there.

  Ziran Li
3 months ago
I had a fantastic experience with Service Advisor Jorge during my recent visit. Jorge's friendly and patient approach made the entire service process a pleasure. He took the time to address all my car's maintenance and tires questions with expertise, ensuring I left with a clear understanding of the service performed. Jorge's professionalism and customer-centric approach truly stood out! Highly recommend him for his excellent service!

  Will Carr
3 months ago
We recently had a wonderful experience purchasing a 2022 BMW x5 hybrid. Stephen Lao was our salesman and he made the entire process seamless. He was prompt to reach out with the vehicle information and provided pictures since the car had just arrived. He was available timely and provided exceptional service overall. We d highly recommend purchasing a vehicle with him! He is fantastic!

  SIVAJI BANDI
4 months ago
This was our first ever car in America & had a great buying experience & extremely fair prices. Very smooth & truthworthy processing. Special mention about sales executive Mr. Michael DU, made our buying experience really smooth & cherishing. Always polite, professional & understands our requirements to the point. Really great full to Mr.Mike Du for all your support & efforts in making our buying experience smooth. Also the finance manager Mr.Saami & Mr. Omar from finance team were extremely helpful & kind. They explained every point in detail & made us feel happy with the purchase. Overall a very courteous & friendly people. I would definitely suggest Mr.Mike Du to my friends & family when they visit Mercedes benz Pleasanton, California. Btw we purchased GLB 250 4matic. Very happy purchase experience.Regards,Sivaji Bandi