East Bay BMW Service Center

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Tamara Nubin
a month ago
Though my experience with my current vehicle has been far below satisfactory, I must say, my Advisor, Ben Simpson has made things a lot smoother than expected. The few times I ve worked with him, he s been very diligent about following up with consistent communication and providing routine updates with regard to the status of my vehicle. Ben has exhibited excellent customer service, going above and beyond to ensure I am satisfied upon leaving. Of course, when it comes to certain things involving the maintenance of my car, many things are out of his control. However, he continues to put forth every effort to ameliorate the issue within his scope. Stellar customer service is close to rare these days, so it s refreshing when people like Ben come along. Thank you again, Ben, for your kindness and support. Keep up the great work!

  Curtis Ko
a month ago
I ve been busy lately and called East Bay BMW & MINI on short notice to see if they could do my service the day of my call. The person who answered was polite and squeezed me in for the same day in the early afternoon. When I arrived, my service advisor (William Walker) greeted me and went over what needed to be done.He was courteous and professional and I was told they would work on it shortly and expected to be done within 90 minutes. Not only did they exceed my expectations (texted and came to get me within 60-75 min) but I had a thorough explanation of the status of the car. My MINI was cleaned up inside and out. Thank you William for the outstanding service and taking the time to go over everything. I ll definitely return again.

  Aman Singh
2 months ago
I wanted to express my sincere appreciation for the outstanding service experience I recently had at your dealership. From the moment I arrived, the attention to detail and customer-centric approach were truly commendable.The service team exhibited a high level of professionalism and expertise in handling my car. The updates provided throughout the process were timely and comprehensive, keeping me informed about the status of the service. This transparency and clear communication contributed significantly to my overall satisfaction.Moreover, the facility was well-maintained, and the staff demonstrated a commitment to ensuring a positive customer experience. I felt valued as a customer, and it's evident that your team goes above and beyond to uphold the reputation of the BMW brand.Thank you, BMW (Ben Simpson), for consistently delivering exceptional service. I look forward to continuing my association with your dealership for all my future automotive needs.

  Flexability CST
a week ago
Bruce Wong at East Bay BMW is an excellent service advisor. I really appreciate the kindness and the service that he and the team provided. I look forward to working with him in the near future whenever service is needed for my car.

  Ramzi Said
a month ago
Had a great experience taking my car in for service. Bruce was my service advisor; he was friendly and very professional. Highly recommend anyone visiting East Bay BMW to work with Bruce as your service advisor. He ll make sure everything goes smoothly and efficiently.

  Alex M
a month ago
I m taking the time to write this because Ben Simpson my Client Advisor deserves recognition based on his professionalism, patience & attention to detail. I regularly frequent Mercedes & now East Bay BMW has a long term client.. The company is lucky to have Ben S. Representing them.

  Kevin T.
3 weeks ago
I've been going to East Bay BMW for a while now, I bought a few cars from them and lately all my services are done through them. My service advisor, Bruce Wong is great! He's prompt, professional and attentive with all your needs and concern. I highly recommend East Bay BMW and especially Bruce Wong.

  boris smith
a month ago
I visited East Bay BMW for some parts for my newly bought 2008 m3. I left with an oil change due to there great and fair pricing.My service advisor was Ben Simpson who was very knowledgeable and transparent on the whole process. I was treated like family and got the upmost honest care from the service department. I'm usually hesitate to get dealerships to work on my car but here I had no doubt on honest work being done. If I can give 10 stars I would in a heart beat.

  Josh Carroll
2 months ago
I hadn t taken my car into the dealership for service since the warranty ran out a few years ago. I kind of dreaded it, to be honest, because the last time was kind of frustrating. None the less, I took it back because I was getting a chassis code that I was unable to diagnose on my own. I also had a lingering issues that they were unable to diagnose the last time I brought it in (while still under warranty). I was randomly assigned Ben as my service advisor and I have to say that he did a stellar job looking out for my interest. That started with the care he put into understanding the issues and the empathy he showed in the process. It continued through the diagnostic process when the initial review wasn t quite nailing the problem. He engaged the shop foreman, who is also stellar by the way, and we quickly got to the root of the issues. He and the foreman helped me understand what was really going on, the options available, and the associated risks. Based on those discussions, I chose to fix one of the problems and let the other one wait for a while. I really appreciate the honest assessments and both of their integrity in helping me choose the right path.

  Sam isaac
2 months ago
I m a huge fan of East Bay BMW! Their service team members know me by name and provide me with all options anytime something comes up with my vehicle. I appreciate their proactive approach to helping me understand upcoming service and give me time to make a decision on what I would like to accomplish during my visit. I trust this place and have recommended them to many of my family and friends!

  Glynis Holloway
a month ago
Bruce Wrong showed great customer service from the moment he came to take me to his office until I checked out with the loaner car he quickly got me so I could be on my way. His service was quick yet efficient! Thank you for great customer service, it s very important to me!

  Shailain Patel
2 months ago
East Bay BMW is the best BMW service center in the whole Bay Area! They are very knowledgeable, timely and the service and experience is top notch. Josh Presinal and his team will 100% take care of you and get the job done right!

  juan ramirez
a week ago
Bruce was very patient and understanding, he was very helpful with recommending the different services that my F36 needed. I definitely felt that bruce also took the right time to explain the sunbit process which helped my pockets a lot! Shoutout to you bruce! 10/10

  Katherine Ling
a month ago
Been a BMW owner since 2007 and have found the best experience at East BMW from sales to service. A shout out to Shadd Williams in sales and Ben Simpson in service. Received first class service from both. Thanks so much!!

  Shishir Sharma
3 months ago
Kumar is an excellent service advisor. He always goes above and beyond and makes sure the experience is seamless. This BMW service center is really good and they do a great job with the car each time.

  Nicholaus James
a month ago
Big shout out to Bruce Wayne lol naw Bruce Wong he is a phenomenal and his service was top notch. He really knows how to go above and beyond and exceed what maybe the expectation. Myself and girlfriend really appreciate ALL the communication and ensuring we knew each phase. Bruce strives for 5 star service and certainly exceeded.Thanks Bruce.

  Lesli Borrelli
a month ago
Have to share my exceptional experience with Ben Simpson! He was so friendly, went out of his way to help and had fantastic follow up!! Thanks Ben!!

  Kamalesh Nanjundan
a month ago
I recently had my BMW serviced at East Bay BMW. The over all experience was great. The service specialist Ben Simpson was very professional and delivered my vehicle as promised.

  Holly Page
3 months ago
Stopped by East Bay BMW to get some information on services and pricing and was helped by a very knowledgeable rep named William walker. He answered all of my questions and was a pleasure to talk to. Nice to have people who care.

  Ernie Christmas
2 months ago
From the minute I got there everyone I dealt with was personable and helpful, and on time to my appointment. From speaking with Joshua to his technicians they make getting maintenance done here a breeze, they run like a well oiled machine!

  Frederick Johnson
a month ago
Ben Simpson was thorough, yet efficient and kept me informed throughout the repair of my 750i !Thanks Ben & East Bay BMW!

  G B
4 months ago
I always receive the best service here ever since I bought my car. Michaelangelo has been so helpful and accommodating, I trust that my car is always in good hands when it needs to come in.

  Vadim Belitskiy
a week ago
Bruce was great, he ensured that everything was perfect and smooth, will absolutely be back again!

  Frances Sia
7 months ago
Geoff was very helpful when I towed my car to BMW servvice dept. He took care of car service from the start to finish.He handled my service really well by explaining the issues of the car. I was very satisfied with his service team. Thank you.Services: Auto engine diagnostic, BatteryServices: Auto engine diagnostic, Battery

  JP Mallillin
4 months ago
Michelangelo was terrific. Went above and beyond to have my car ready for me as soon as possible. He is extremely friendly and professional.

  Shamail Fatima
a month ago
Ben Simpson is awesome and best advisor at East Bay BMW. Very professional and provides excellent service!!!

  Claudia B.
5 months ago
If you want to buy a car buy with one of the best teams in the bay you need to get your BMW there.... they are soooooo nice and professional, they really resolve problems /questions or kindly give you best choices, in my own experience I definitely happy and to be honest, to get the time to type this... I have to be really pleased, Mr David in financial and warranty department recently work with me, I ask for a telephone and he actually call for me and resolve the situation, then call me to see if was resolved and actually it was, the tecnitian call me after he talking to him just to give me the date to change my windshield... East Bay BMW TEEN are just high standards !

  izzat1980
a week ago
Bruce Wong did great customer service and help me to understand my car warranty

  Timothy Bragat
4 months ago
Michaelangelo has great customer service. Very informative what what needs to be down to the car. Also informs us what future repairs and services are needed

  Ashis Malani
a month ago
Amazing, Awesome some few words to describe my service advisor and service team of East Bay BMW