Dublin Buick GMC

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  K TA
a week ago
Thank you to Joel Banuelos for a great experience on buying my first car! It s was great, easy, and it was fun I will say. It s nice to work with someone who is professional but also knows how to make it a joyful experience. Thank you Joel for making sure I left with the car I wanted a beautiful 2022 Toyota Camry. I will always remember my experience and would gladly refer anyone there! Go to Joel, he will have your best interest.

  Sabrina
a week ago
We purchased a truck with Vlad about 8 months ago, he always has a smile on his face and is so so helpful. Whenever we go in for routine maintenance, he always makes sure to say hi and that we re taken care of. Great service and just friendly positive service.

  TONY YANG
3 months ago
The dealership's service is really great.But I have one question.Since I use it as a work vehicle, I never have to put anyone in the back seat.3 weeks ago, I sat down with my family and the seat belt did not work.I asked for an engine oil change and repair and was told to pay $702.65.Is there any solution?Please give me your opinion.

  Rod Stewart II
2 months ago
This is the second vehicle that we have purchased here. Everyone was friendly, patient and knowledgeable. I really enjoyed the buying experience. Please make sure to ask for Angel (Sales) and Lenny (Finance). Thank you again for the great experience!

  M.N. Lacy
3 months ago
This is our first American made car purchase. Sales person was knowledgeable, patient and the entire purchasing process was seamless. Makes us rethink our current brand loyalty with BMW. If Cadillac had an electric sedan we would purchase one.

  Jim M
3 months ago
Everyone that I dealt with at the dealership made the whole experience easy and enjoyable. They gave me a great price on the vehicle, the whole process was very quick. I couldn t ask for anymore..

  Rafael Salas
7 months ago
Want to give a big thank you to JT. One of the best experiences I've had with buying a new truck! Made the process quick and easy! Would recommend JT to anyone trying to get into a new gmc! Appreciate your time and patience! Issac in finance was great aswell! They are the go to guys at DUBLIN gmc!

  Catherine Buresh
4 months ago
This dealership has been amazing, from Joe the general manager to Ali my sales rep and Issac in finance, simply wonderful. Joe is the first general manager in over 50 vehicles purchased, who spoke to me and not at me, AMAZING, and I am Grateful !!! The whole dealership echos his attentive nature and genuine passion to make the experience positive in every way, Thank you, it is so appreciated.

  Andy Salmon
4 months ago
They did a great job here. Enjoyed working with Vlad as our salesperson. Really like the new Hummer ev suv. They took the extra time to get our car ready a day early so we could drive it for the holiday.

  Augie Valdez
7 months ago
I have been thoroughly pleased with the service I've received from Dublin GMC! My salesperson, Faisal, has been attentive to every one of my requests and has kept me updated on every step through this process. I am in the market for a GMC AT4 and was going to buy at 1500 but decided on a 2500. After talking with Mohamed and General Manager Joe Mesa, I ordered a truck hoping to get it in a couple of months (this is what I was told).Joe has been great in walking me through the process, helping me build my truck and making adjustments after the truck was ordered. I'm looking forward to purchasing a vehicle from this dealership as they are not robbing their customers with stupid markups on their vehicles. They're an honorable dealership.

  Leobardo Gonzales
5 months ago
My experience was great! Tavis Campbell was a great salesman to me and my family in purchasing my first ever Truck. I'd been in the market for about 4 months, and me and my wifethat day happened to be on the internet searching truck inventory. Dublin had what we were looking for, so I sent a message regarding a model of truck and it's availability. Tavis was the representative that responded, and I'm glad he did. He was very professional, attentive, and honest with me. He made the process of purchasing a vehicle from the beginning to end as easy as I could've asked. And for the sake of writing a story, I really just want to say Tavis was awesome! Because of Tavis I will recommend family and friends to him for there new car needs!!! Thanks again, Tavis Campbell

  Mik Miran
2 months ago
Great experience at this location. Andrew was my sales person and made sure the process was smooth and quick to buy my new truck.

  Mike Blewett
4 months ago
If you're in the market for a new GMC truck or Buick and want to have a stress-free and enjoyable experience, I highly recommend reaching out to Josh Weisgal at Dublin Buick and GMC. He is an expert in his field and will provide you with exceptional service.Josh Weisgal is known for his no-pressure approach, making the buying process smooth and hassle-free. He understands that purchasing a vehicle is a significant investment, and he is dedicated to ensuring that his customers are happy with their purchase.One of the things that sets Josh apart is his extensive knowledge of GMC trucks and Buick vehicles. He can answer any questions you may have about the different models, features, and options available. Whether you're looking for a rugged and capable GMC truck or a stylish and luxurious Buick, Josh can help you find the perfect fit for your needs and preferences.In addition to his expertise, Josh is also committed to providing excellent customer service. He takes the time to listen to his customers' needs and goes above and beyond to exceed their expectations. He genuinely cares about his customers and strives to build long-lasting relationships based on trust and satisfaction.When you work with Josh Weisgal at Dublin Buick and GMC, you can expect a personalized experience tailored to your specific requirements. He will guide you through the entire buying process, from selecting the right vehicle to securing financing options that suit your budget.So, if you're ready to purchase a new GMC truck or Buick and want a stress-free and enjoyable experience, I highly recommend contacting Josh Weisgal at Dublin Buick and GMC. You won't be disappointed. Reach out to him today and experience the difference of working with a dedicated and knowledgeable professional.Thanks again Josh!!!!!

  Marc Hanson
4 months ago
I had been looking for a new GMC Yukon for several weeks. J.T. at Dublin GMC was finding candidates, but not the EXACT option list I wanted which was quite unique. After I happened to found a vehicle fit (which was @160 miles away), J.T. made the deal happen in record time. What is even more commendable, the entire process was done through email/text/phone, and at a fair price. J.T. could have blown me off as a tire-kicker, and sight unseen at that. Instead, he worked to make it happen, at all times even on his days off, making trips into the dealership to arrange financing, etc. After the vehicle was delivered to Dublin GMC and detailed, J.T. and Dublin GMC delivered it to me in Palo Alto. I give J.T.a twelve out of ten rating!

  Allan T
4 months ago
They always have the parts available that I need and the staff is very helpful. We use this location a lot for my regular 9-5 job since they always have the necessary parts in stock. Call ahead and they will have the part that you need ready to be picked up.

  Sean Kyle
4 months ago
Best experience purchasing a vehicle ever. John Teixeira and Dublin Buick GMCTeam made it happen flawlessly!! GMC trucks the best choice!.

  avi basi
9 months ago
Buying experience 5 star. JT (John Teixeira) provided exceptional service and his years of experience made buying process even easier.I was looking for new truck and found exact model in Dublin GMC. I contact dealership about the truck and the price they offered was the best available in the market. Kudos to JT (John Teixeira) who help me to walk through the process from beginning to end.One star for service department. For All services upto 24000 Miles I used to go to this dealership, hoping that they will not try to rip off my pockets since I bought truck from their dealership but I was wrong. One service advisor charge double the amount by just adding same service twice on invoice. Beware all going to this dealership for vehicle maintenance, pay attention to the invoice when you check in your vehicle and never hesitate to ask questions if something you don't understand on invoice and held them accountable for unethical business practices.

  Preston Dean
a year ago
3/31/23 - After interacting with many dealers, we decided to purchase a vehicle here this past week and are very happy with the experience. The staff exhibited great customer service which is hard to come by these days. We would highly recommend working with Marcelo and Lenny as they truly care about their customers.

  Andrew Anderson
10 months ago
My experience with Dublin GMC has been an ongoing frustration. I purchased my first new vehicle 30,000 miles ago. My overall purchasing experience was great. However, I have maintained service on my vehicle as required for every service and I haven t had nothing but bad experience with every service. The service riders have been decent except for lack of communication. Actually, my last visit with Jessica was probably the best communication I ve had since GMC has started using Text as a way to communicate with your service writer.Every service visit I have had they ve return my vehicle without informing me that they accidentally damaged my vehicle, while being serviced.Last Friday I turned my truck in for a 30,000 mile service. Jessica was the first service writer to ever informed me that they scratched my bumper. The other times they damaged my vehicle I had to find out while inspecting my vehicle upon pick up.My experience with the service department has changed the way I feel about my vehicle. This is the second time they ve taken my car to the body shop.

  Adam Chervenak
8 months ago
*update to original post The dealership fixed my dash and it turned out great. Giving 4 stars instead of 5 because of the headache and time it took to get my dash repaired. If that experience was better I would give them 5 stars. They were friendly to work with and helped me find the truck I wanted. original post My sales experience was good. However, when I received the truck (bought out of town and had it delivered) I noticed the dash was scratched. 5 months later my dash is still not repaired and the dealership continues to give me the runaround. Very frustrating customer experience. Does not make me want to purchase from them again.

  Gingo Gumbo
7 years ago
Thank You, Dublin Buick GMC! When I decided to buy a car, I was dreading the experience. Instead I was pleasantly surprised and feel like I got exactly what I wanted. JT, the salesman who assisted me in my selection, was professional, courteous, and respectful. He showed me only what I wanted, walked me through the process without pressure, and gave me every opportunity to ask questions and didn't laugh when I told him I had to speak to my wife before I made a purchase. Joe Mesa, the Sales Manager, described all my options and helped me select the best one for financing my new car. John Cooper (I hope I got that name right) was competent, professional, and respected my wishes when we did the paperwork.I hope anyone who wants to buy a new car will give this team a try. They are truly a class act!

  Nick Thomas
a year ago
Sales very good (as expected) but the after sales service is atrocious. Have had 2 service appointments here and am trying to make a third (don't know why I bother) for an add-on subscription service called Auto Butler that they managed to sell to me when I made the initial purchase. Both of the first 2 appointments they had the car first thing in the morning with the explicit agreement that they would get everything sorted (1st appointment included 1st service) and both times they have called me in the late afternoon telling me that something had gone wrong and if they could have the car for another day. Feels like the after service subscription is of very low priority because it doesn't generate any revenue and I would quite frankly steer clear of this place if you like to have a trusted and genuine after sales service.[Update] 3rd time lucky and not sure if this review and the manager's intervention had anything to do with it but this time it went flawlessly and communication and service was excellent. I'll leave the ratings at 2 stars for this time around and will post another review with updated stars after my next visit which will be for a full service.......until then :)

  Shemone Howard-Phillips
a year ago
My experience in Dublin Buick GMC was awesome. My family is very happy and we love the truck. Marcelo Medina was the best he helps us out a lot. If you come to Dublin Buick GMC asked for him.

  Suzanne Ansari
7 months ago
*UPDATE* Ernie, their service manager called to make things right! Thanks, Ernie!Dropped my car off for an air conditioner diagnosis. This was the 3rd try after 2 other independent shops. Long story short, it was there for 6 days before they could finally give me the cause and provide an estimate. After declining the repair (not willing to sink 4k added to the 2k I've already sunk in), I picked up my car. Sadly, they didn'trefill the freon they used to diagnose the problem so that was upsetting.

  Tanya Garhwal
3 weeks ago
Mario Sorto, thanks so much for you help at the last moment. It really saved our time, I highly appreciate the service provided.

  Chad Bosques
6 months ago
Dropped off our 2022 Yukon Denali Monday, June 19th. There was a knocking noise in the motor. We were advised that we needed to wait for some sort of authorization from GMC to complete a diagnosis of the car, as they thought it could be a lifter issue in the motor, but "they were not sure". Here it is Thursday and we still do not have any update.My wife called the dealership twice, I called twice and nobody has returned our call. I was even "hung up" on by somebody in service. I even called the General Manager, Joe Mesa and left him a message. We have yet to hear anything back.I will update this message when I hear something back, however as of now into the first year of owning our Yukon Denali, that was last serviced 2 months ago by this dealership is just sitting and waiting for it to be fixed.UPDATE 06/23/2023GM Joe Mesa called me soon after I posted this. We spoke and he assured me that our Yukon would be taken care of. My wife and I went to the dealership and retrieved a rental vehicle (Acadia, cloth interior) not comparable to the Denali, but will do for now.Was told we would be contacted with the diagnosis of the vehicle early next week.Will update this review again to reflect that.Update 7/11/2023Advised that the issue for our car was a "mis-aligned" crank shaft. This subsequently wore out the bearings that caused the "knocking" in the motor. We are waiting for the part to arrive (7/12) and then installed. Not sure what other damage was caused by the bearings while loose in the motor (metal shavings?). We are hoping to get our vehicle back by end of week.Update 9/20After an exhausting back and forth with GMC, we ended up having to get a brand new motor installed. The Yukon Denali was deemed a "lemon". Once we did get our Yukon back, the A/C went out and had to go back to the dealership. Now we get to go back and forth with GMC and GMC Finance on next steps.My wife did call and leave a message for Joe with GMC Dublin. To inquire about possibly completing a trade in, as that is what this dealership participates in with lemon law GMC's. This was a few weeks ago. He has not returned her call. We will be going to Lehmers in Concord, for our next deal.Update 09/25Joe called my wife and explained the process. I appreciate the communication regarding our Yukon Denali, which was a lemon.

  Brian Creech
a year ago
I tried for days to communicate with the service department. I wanted to confirm my parts were ordered and at the dealership in time for the service appointment. I tried for days, many phone calls over and over. I never got a hold of them, they never called me back. I went to my appointment and they had no clue about my parts. I wasted a whole day just to be told I would have to come back another time. I could not believe how difficult it was to just get someone on the phone. I expressed my difficulties with everyone I dealt with and no one had an answer for me. I wasn't even offered anything special on my service as far as pricing in leu of my time wasted and horrible experience. I hope this helps and I hope this can be fixed for future customers.

  Timothy Johnson
a year ago
During the times we live in it must be extremely hard to keep customers motivated to buy vehicles. John Teixeira kept me engaged the whole time with emails and phone calls with the status of my order and suggestions during order process. Most definitely will share my experience and recommend John and your dealership to my family and friends.

  Tawney Lobao
a year ago
Vlad was extremely knowledgeable and helpful during our purchasing process. He went above and beyond with making sure all our questions were answered and made us fell extra special in joining the GMC family. We even named our truck Vlad in his honor haha! Cristian was wonderful and helpful to work with as well. Fantastic team all the way around and we are very happy with our new truck. THANK YOU ALL!

  mike lundy
8 months ago
great service from the sales side, right there with every answer on all the features. Right up front with price no playing games what your looking for in a dealer. Then the follow up, received a number of calls to see if I had any questions that might have come up, thanks JT.