Playa West Automotive

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Jay Dee
a month ago
Untrustworthy. A money grab. "Recommendations" were overpriced and unnecessary according to two other trusted mechanics. Andy thought he had a live one with an $800 quote for a $200 brake job, a full 18 months before the pads are expected to wear out. He quoted over $600 for "transmission service" which is two bottles of $75 fluid. Fuel injection was recommended when it's not applicable to my car, yet he had a hefty quote for it. Astoundingly, the labor charges were more than the 'parts' for a fairly simple job (oil change and replace a coolant hose). There are too many decent (& mobile) mechanics out there to justify throwing your money on a business with such a ridiculous level of dishonesty. Definitely not "one of the good ones"

  Michael Carr
5 months ago
Expensive - i call and tell them i just want "this part repaired" they insist on we can't just fix that, we need to do a review of the car etc. Come on... I am telling you what I want done...just do it!Lots of other reliable shops in the area as well. Nice people just wouldn't take my car there. Sounds like they are trying to get every penny out of the customer.

  Collin Underwood
3 months ago
Wanted to support this local business. Was given bad customer service here but decided to give them a second chance due to it being so close and convenient. Scheduled an appointment with them then instantly unscheduled after a backhanded comment from their customer service person. Their technicians are nice but unfortunately did not receive good customer service at the front desk.

  _
2 months ago
ripped off my family for years. replaced a transmission numerous times, and it still breaks. go here if you want to get ripped off and have nothing fixed by a "ASE Certified Master".

  Kourtney V
8 months ago
Although I don't know much about cars, I always go to this particular place whenever I have issues with my electric car's tires. There's one person there who has always been incredibly helpful with ensuring my tires are in good shape. Thanks to their efforts, I was able to save $500 by having a tire patched instead of needing to replace it entirely. I just wanted to express my appreciation and say thank you.

  Pete M
4 months ago
They do by my Mazda here very well.I am happy with the service here.How do we say.... fair and reasonable for sure.

  Kris Bradley
9 months ago
Great spot! Fair prices, always get us in within a day or two, and unlike other shops, they do a super job of communicating with their customers! I brought my leased vehicle in for some normal maintenance and my mechanic found an issue that needed repair but would still be covered under warranty by the dealer. So instead of trying to make extra money off me, he was honest and said I should have the dealer fix the issue at no cost.

  Robert Earle
3 years ago
If you own a classic car and needs work or any repairs, these are the guys to take it to. They do excellent work and they know their cars.

  Katerina Jerome
a month ago
Great job and amazing people very happy to fix my car little light problem

  Pejman kooklanfar
2 weeks ago
Really nice Auto shop Andy & Willie R the Best guys in PDR.CAGot my smog check for my 2016 Passed Eleanor is Awsom

  Ryan Worrell
a year ago
I wish I could give it 10 stars! This place is great. We just bought a classic mustang and brought it in here to get updated (added seatbelts, disk brakes, etc.) and Andy provided the most reasonable quote, was very communicative, and took care of the car just like his own. I'm so glad to have found this place and look forward to many years of a very positive relationship to come.

  Denise O'Brien (International)
5 years ago
I have used Playa West Automotive for nearly 30 years! They are reliable and trustworthy and their team, especially Willie & owner, Andy, always take good care of me! Recently I called with a dead battery and they offered to come jump my battery and pick me up as they had done in the past. This time, they checked out my battery, charged it, took the time to trouble shoot with me, and they actually did NOT just sell me a battery, but found a faulty wire that saved me over $100 from the original estimate quote! Great hometown service you will rarely find elsewhere! Highly recommend!!!

  lenibeth nolasco
10 months ago
I am not to use to write comments but I had a bad experienced this todayI went to the shop this morning and the front guy he is not so accommodating he asked me if I have an appointment I said no. And he keep on insisting I will not have your car ! I can t have your car ! I said ok Then I just wanted to inform him that I brought the car last January and fix the screws underneath my car and fell off the screws.He replied that I maybe hit a deep road and I answered to him why you didn t secured it properly . And he said it happened all the time and I need to pay again!!!I will never return to this shop again!!! Or recommend. Service: Auto body & trim repair

  Ahmed Tazi
a year ago
Not something I usually do but have to share my experience with these guys. Got an appointment over the phone, spent 30 minutes providing all my vehicle and personal information to get an appointment at 7am on a Monday. Due to work, sent my mother (who doesn t speak well English) to drop off my car at their location. The owner sees my car and has no information whatsoever. Speak to my mother in the most rudely way then get on a call with me and yells at me for not providing my vehicle information prior to bringing it. Very unfortunate to see this in Playa Del Rey - Never experienced anything close to this with other mechanics or service provider.

  Robert Allen
a year ago
I'm a very mistrusting person so it was a leap of faith for me to try a new auto mechanic. I couldn't be more pleased. Willie, their Service Writer, was fabulous. He kept me updated on the vehicles progress and delivered exactly as promised. Many, many thanks to Andy, WIllie and their team.Service: Auto maintenanceService: Auto maintenance

  Mark Jones
2 years ago
I went in to get my brakes examined, and they said that there wasn't anything wrong. So far so good - I appreciated the honesty. However, I noticed that after they gave me back the car the low tire light was on. I found that disconcerting because when I had dropped it off four or five hours earlier, it wasn't on. After an hour so the pressure dipped even lower. So I figured it must have happened while it was in their hands, as I live just one minute away - and at the rate the pressure was dropping, it was very recent. Long story short, they didn't even accept the possibility that they had sent my car away with more problems then when I had brought it in - and charged me to fix the tire. (I also noticed the ABS light flash on for the first time in a long time, so I'll keep an eye on that one.)Whatever new problems they sent me away with, I'm not returning to this place to fix. I can't say I trust this place.Services: Tires, Brakes

  Sabrina Barata
6 years ago
Fantastic service.I went to Playa West Automotive after being in a car accident. The customer service was amazing from the beginning to end. Getting an estimate was quick and easy. Being a woman I worry about shops trying to scam me because I am a woman who doesn't know anything about cars. The guy that wrote my estimate went over everything in my estimate with me. He explained what everything meant. He said it would take about a week to week and a half and would try to get it back to me ASAP. To my surprised he called me in the fourth day to say that it would be ready that afternoon. It was done Early. When I picked up my car, I couldn't even tell that I had ever been in an accident. It was as good as new. This shop is great. Reasonable prices, very trustworthy, and great results!

  A J
6 years ago
An interesting experience for an oil change.The place is easily accessible so I went in after reading good reviews on Google.I had left my car with them on a Saturday and had to wait the whole day for it to get done even though I was told it would be done by midday. I had to call in multiple times to get a hold of the person who was taking care of my car.However, I spoke with the owner Andy the week after, who had taken a day off that Saturday. He explained to me that he's trying out some new people and that Saturday had been a mess.So the next Saturday I brought my car in because I had asked them to fix my turn signal and a flat tire (which they didn't have time to do when I brought it in for an oil change) and he fixed it within half an hour.Andy was great, very pro active about the whole thing.Love this place!

  Vee O.
2 years ago
I was referred to Playa West Automotive by a previous boss who spoke very highly of them about a year after I bought my 2013 Nissan Rogue. I was very satisfied then with their work, and costs for parts and labor was quite reasonable to be honest. I actually have a mobile mechanic who I've used for years for repairs that don t require a machine and I will continue patronizing him. I only go to the Nissan dealership for routine oil changes, wiper blades, tire rotations. These repairs are nominal since I have a service dept membership which keeps costs down. I typically leave there with a bill under $80 bucks. They do recommend costly repairs citing my car needs this and that but that's where PWA comes in. After my first positive experience with them, I decided I would take my car there for a tune-up. Needless to say my car needed a lot of work which I wasn't quite prepared for the expense so I decided to only have the Drive Belt replaced as they recommend. Their prices went up since my last visit but still less than the dealership & what I like most about PWA is their friendliness and wonderful customer service.

  SoCalUSA
2 years ago
ALL auto repair shops have a few issues. BUT; I ve been taking my Honda SUV there since they opened & they are honest, knowledgeable, friendly. That is why they are busy!!! Joe L.

  Matt D
7 years ago
Awful. I took in my Dodge Caravan 2009 with 65,000 miles on it because the engine light turned on. They told me it'd be 2000$ to fix it. So I paid them that. A day later the engine light turned on again. I brought it in to them again. They replaced the engine and said it was good to go, that I could take it on a long roadtrip if I wanted to. That cost me another 2500$. About two hours after getting it back, the engine light turned on again, I couldn't believe it. So I went back, they said it was a new problem, said it'd be another 280$. I bring it in and a few days later go to pick it up, get inside and the tire light is on. So I get out and ask what that's about, and RJ, one of the workers, says 'oh sorry about that.' Do they not check the car before giving it back?! Each time I asked them if the car would be good to go, that I wouldn't have to come back again, they said yes for sure. We'll, I'm currently in the car now, only two days after picking it up from Playa West and the engine light just turned on again. I'm sick of it. Never going to this place again and strongly recommend not using their service. Not once did they apologize, not once did they offer a discount for having mistakenly told me everything was fine. Then they send you a nice generic card to your house thanking you for your service. I never write reviews for things but after spending 5000 wasted dollars, I felt I had to. I'm just so blown away by this whole situation.

  Michael Covello
4 years ago
I've been going here for oil changes and tire rotation for a few times now. Very friendly staff, never had any issues. I live nearby, so leaving my car there for half a day wasn't ever an issue; small place lots of business. I get it. Keep up the friendly service!

  Chazz Gencarelli
3 years ago
Went in to get my car smogged which after $120 and a WEEK later I got a piece of paper saying they dont "think" it would pass.... THEY DIDN'T EVEN TEST IT. Plus they gave me my car with a new clutch problem and included a list of things they found to fix which I DID NOT GO IN FOR. Ended up getting my car back in far worse condition then I gave it to them in. Also the whole time they were telling me my car shouldn t have a turbo (which it came stock with from the factory) so dont let the classic cars outside fool you to think they know what they are doing, because apparently they dont.Service: Exhaust

  Tracey Martin
5 years ago
Owned by a person, not a corporation. Conveniently located for PDR residents (I like the fact that I can walk home after I drop my car off if I don't want to wait for a ride). Seems like the guys are honest & trustworthy re: the svc they recommend. This is really important to me as a single woman... I never come away feeling like I paid an unnecessary svc. They're also very nice (especially Willie, who answers the phone, books appointments, & works as the cashier). Unlike a dealership, they work on all makes & models of cars + also have a bunch of antique cars they work on restoring (which makes the lot pretty crowded). They're very good about ordering parts that your make of car might need & can often get them that same day...unless it's something like a side mirror that has to be painted to match your car... those items have to be ordered in advance. However, they are a bit on the expensive side...not nearly as bad as the dealership for sure...but not cheap. In my opinion, you do pay extra for their convenience & good svc. Also, you have to book appointments in advance, as they only work on so many cars per day. Fortunately, they're open on Saturdays, so you don't have to miss work.

  Dick Heatherton
6 years ago
My daughter moved to NYC and didn't want to pay another rent to garage her car so Dad (me) bought her VW Jetta. Had it checked out at an auto shop on Washington Blvd in Culver City that told me about $1200 would fix my car. $1200?Sounded fishy. My wife said go to Playa West Automotive. They checked it out and said the car was in excellent condition. 5 stars for Playa West. Thanks very much.

  Fang Huang
2 months ago
Nice guys but way over priced. Editing as I've seen some dodgy estimates that were not legit from them recently.

  Braunsen Bozek
a year ago
Just took my car to this shop today to change an axle. Quick turnaround and fair price. Will definitely use them in the future.

  Eric De Santos
a year ago
Quick and easy tire plug. In and out under 30 mins. Great service. Bring cash to pay for best price .

  poe's ReLiC
5 years ago
Called this place to ask how long to do a standard oil change on a regular vehicle and they said "half of a day" ... . Omg, that says it all about this place. Dont waste your time and money, go elsewhere.

  Devin Paul True, Jr.
3 years ago
Paid $60 for a diagnostic and then they quoted me literally, exactly DOUBLE what my mechanic in the Valley did the identical job for. Way too pricey.