NAPA Auto Parts

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Rachel Cargill
4 months ago
Went in for wiper blades. Staff replaced the old with new.Professional & respectful staff. Took less than 20 minutes from time I arrived to time wiper blades were replaced. Cost approximately $35.Very satisfied.I'd return for more business needs.

  Jay Morris
4 months ago
This is definitely one of my go-to locations for auto parts and auto related concerns- I had to replace my battery a short time ago and employee Vince was an absolute shining star while visiting here. Not only was he incredibly pleasant and understanding, he helped make what was overall a concerning situation almost pleasant, going above and beyond to help and make the experience as easy going as it could be, Vince had a fantastic attitude, personality, and knowledge of what to do while here, he was overall a shining light during my visit here.

  Dean
4 years ago
As always, terrific service. For an auto novice like me, they're always extremely helpful. They have a good selection and a clean store. The price was right and service was prompt. Jeff helped me figure out my new purchase before leaving the store. I've never gone wrong in this or any Riebe's store. Will definitely be back!

  Theodore Ackerson
4 months ago
Napa brand filters were double the cost of OEM filters. Decided not to buy anything from Napa. Very nice store but a little too expensive for me.

  Johnnys S
6 months ago
I get there 2 minutes before they close and they have front door gate up . Was here at 658.... suppose to be open till 7.. Will bring my business elsewhere. Never again napa placerville!!!! Where's customers come first. They even seen me outside.... maybe they should adjust the clock they look at 5 slower.....

  Lou Dogg
7 months ago
NAPA does have the most knowledgeable group of fellas behind their counters the downside of this is they must conduct on-going product training for these guys and pay for it with the highly marked up prices seen on the shelves

  Hadassah Baradin
8 months ago
I desperately need wipers last Sunday. The plastic on my wipers was stuck to my windshield and peeling off.Your service technician Larry Rucker was my first responder. He found the right wipers, then proceeded to install them for me because i had no idea what i was doing. After that, he rang me up for the purchase and I paid for them.He was very professional, friendly, and just plain kind for helping me.You have a great guy for an employee.Signed, Hadassah Baradin

  Stephan Madison
9 months ago
Shout out to Jeff, proud employee #77...A premium battery I purchased at this Napa store a year ago failed. I brought it back and it tested badly, but Jeff replaced it for me... I will continue utilizing this well stocked store and recommend it to everyone I know that needs premium auto parts!!!

  AD Shum
a year ago
Shout out to Zack. I was in quite a pickle during a snow storm. After purchasing some chains from him I came out to my car to find out I had a flat tire. He was very friendly and offered to help patch it but it ended up being too big of a hole so he offered me a cup of coffee while I waited for AAA. Great customer service. Thank you Zack.

  Sophia Cichy
6 months ago
Guys are so quick to get out of there they are closed before 7 at least according to my cell phone time.. its a 40minute drive

  Flynn Myers
8 months ago
Great parts store! The counter staff is always friendly and helpful. If what you desire is not in stock, they'll do their best to get it for you quickity-quick. I greatly appreciate these folks.

  Cory Stanhope
9 months ago
They are always pretty busy but find a way to provide customer support. I drove a foreign car and they are always able to help me get parts I need.

  Annette Tremblay
7 months ago
Anytime I need auto parts I can count on this store. I especially thank Larry for all of the times he has gone WAY over & above to make sure I always get what I need & he does it with a smile.

  James
a year ago
Super helpful. Sure, you could save a buck getting it from Amazon but would it really be the right part? These folks know their stuff and aren't condescending if you don't.

  Otto Biggs
2 years ago
I worked for a shop in placerville and got a battery at the end of summer and the battery left me stranded, so I had aaa put in a new battery I called Napa to return the battery and was told there is no record of my purchase so I do not trust Napa because they cheat honestly and can t take care of the people that make their business! Very unsatisfactory in my professional opinion! Jennifer would not take this matter seriously, unprofessional people for sureJust wanted to add that I called the store and let them know about my review that I posted and no one called or responded to my bad review. These are the people that for over a year have talked with me and sold me thousands of dollars in parts.! Over a junk battery that they don t want to stand behind the store and it s people show how unprofessional they are!

  Megan Buchanan
10 months ago
Friendly staff that assumed I knew something about basic maintenance of my vehicle until I convinced them otherwise. Appreciated their help.

  Christy VanWey
a year ago
The employees were super helpful and knowledgeable helping me find the correct fuel pump relay for my car. And the price was $20 less than auto zone and o'Reilly.

  Kerry McKinney
a year ago
Very helpful, and helped me with something my husband would have done when he was alive. Thank you, it's the little things that go a long way.

  Alison B
a year ago
Terrific staff, very helpful & pleasant especially for novice mechanics such as myself. Their recommendations for other service providers have been very useful.

  Victorian Wilson
a year ago
Hello, I was having a bad day a lot of things were going wrong. I was having battery issues, Randy went over and beyond with his quality service, put the battery in himself. Thank you

  Anthony Ilacqua (Autosnow4sale com)
a year ago
Wow Lisa in the best if you need paint mixed?She is the best out of any paint supplies,Fast, 1000% Accurate, kind a real joy to work with....

  Katrina Neilsen
5 years ago
This store is the most dependable parts shop in town. If my car has a minor issue such as windshield wipers or a new battery I go here. The staff is always helpful and I dont fet talked down to just because I am a woman.

  Madison Carini
5 years ago
Jeff was so helpful! My windshield wiper broke off in the middle of a rain storm. This was the closest auto parts store that we could get to. Jeff came out in the pouring rain and made sure the wiper fit on correctly. Very thankful for him!

  Alexander Lee
2 years ago
Very knowledgeable staff way better quality parts over auto zone & orielys. There's some parts you just can't go cheap on. Napa is #1 for oem replacement parts.

  Christina Blackwell
5 years ago
I was out getting supplys to do a tune up on my Chevy. I wasn't sure exactly what supplies to get. One of the staff members took the time to go out to my truck and look for me, making sure I was getting the right parts. That's service .

  K Shadden
3 years ago
This location is convenient. The staff is polite. The store is clean and organized. I would recommend you get a couple of friendly and inviting staff members.

  Ben Ward
4 years ago
I have always tried to stay true to Riebes. As they have been a staple in the foothill communities that I have grown up in most of my life. This place is packed with parts! They took over an old movie theater here. I have never been in the back to see it, but I can only imagine how expansive it is based on my memories of the old theater. They almost always have what I'm after or they will call the other local Riebes stores and see if they do. NAPA parts and lubricants have always been dependable for me. I do wish that they had a computer system (even web-based) that kept track of customer vehicle and parts history though. ;) Thanks Riebes family!

  Kent Morgan
6 years ago
I needed some bearings for a homemade motorcycle trailer I have and they had the bearings but they didn't have the grease seals and they weren't able to get them so I'll have to go to a bearing supply house to get what I need.

  andrew foster
3 years ago
Great service and knowledgeable staff. 100x better than autozone or o'Reilly when you might actually need a little assistance finding the right part or figuring something out.

  Krystal Slay
9 months ago
Great staff! Thank you Dan for your help!