Mike's Cycle of Placerville

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  raeleen colt
a month ago
Asked if they would do a valve adjustment on my bike want to keep business local and he says I'll pass on that ...wow times must be good and I would have put a zero...thanks for nothing

  Curtis Segura
a year ago
I bought a 2021 Kawasaki Versy 650 ABS from these guys because I wanted to stay local. The bike was great but the customer service, Owner and their tech is the absolute worst. I wanted heated grips installed and had to purchase myself through Kawasaki because they couldn't get them. Then $650 dollars and 6 weeks in the service bay, they still didn't work. On top of it they they left my running light hanging out of the bike and did all the wiring with electrical tape... The Owner Shaun said there was nothing they could do and there was nothing they could refund and walked back in the shop. For $11k, I hoped for better service. The bike, and my money went to another shop and manufacturer and I couldn't be more happy.... Just go down the hill, you will be happy you did-

  Steven M.
2 years ago
Most unpleasant experience I have had at any mechanic or dealer in decades. I was concerned due to so many negative reviews but I wanted to give them a chance because I live here. Guy I talked to was rude, uninterested, and unfriendly nearly to the point of hostility. I wanted to get some minor simple work done and help with my Ninja 400. He told me it would be 4 to 6 weeks, made it seem like they might not be able to help me at all, barely responded to details of the help I needed, and seemed completely annoyed I was even there in the first place.I told him that since I now own a Kawasaki I was hoping to have them be my local shop and start paying them for service and buying things from them. He seemed irritated by that too, me trying to become a loyal new customer. Crazy. He told me to try a different shop down the hill and was even negative and sarcastic about that, saying, "Good luck.", as if he assumes other shops will be just as terrible and unhelpful as him.I don't know how they stay in business with attitude like that. Extremely disappointing. If someone opens a motorcycle shop in Placerville that is run in a professional, friendly, customer service oriented way they could do great. Read other reviews here of new customers trying to give business to this Kawasaki shop. My terrible experience there is not rare. Being rude to customers and trying to make them go away is about the worst you can possibly be at your job.

  Kellie Ames
11 months ago
Just as nice on the phone as they are in person. Went in for some new youth boots and the woman at the front desk was so helpful and polite.

  Kyle Nunyabeezwax
2 years ago
I had to remove a battery from my Yamaha 660 grizzly and the screws and box nuts fell out and could not be retrieved. I thought I might stop by Mikes and see if they had any replacements in stock. They didn't but the owner said wait a second, and the mechanic brought me out a set and they said no charge. You just don't get that type of service now days. If I had gone anywhere else, most likely they would have said we can order some at a cost. I wouldn't have minded that, after all their running a business. It still impresses me when any small business does something like this. It just shows how much the people at Mikes Cycle realize, that it can be a real hassle to have to wait for stuff like this andmake several trips to get things like this taken care of. Thanks Mikes.

  Swan Swanson
a year ago
Nice store, if you're into motorcycles you will want to come in and check it out. Always friendly and very knowledgeable. Go here before you go to Amazon because Jeff Bezos is lame

  Steve Konig
4 years ago
I take exception to the bad reviews about the service dept. I have taken several bikes there over the years (Yam WR 426, Husky TE 511, CRF 50) for various things from carb work, to changing out tires, to suspension work. They have been great. Fast, responsive and good quality work. I have asked them to order things for me, and they gladly did it, and didn't mark the price up excessively. And, they provide the service in a convenient location...namely Placerville. I consistently go back to Mike's.

  Aaron Newman
4 years ago
I am definitely seeing a pattern with these bad reviews. Apparently Mike's Cycle does enough business that they simply ignore people, or turn them away if its anything but basic maintenance on new bikes.I have tried three times to get them to work on my 2006 and 2007 Kawis. First time i wanted a tire change. Turned me down because they were to busy for such a small job. Second time i had engine trouble, turned me down because it was to much work i guess. And finally this last time. I had an electrical issue.I got on their wait list, they said two, maybe three weeks. I was happy to be on the list so i waited, thought it was better then driving to sac. I called three weeks later and was told another two weeks. I call back 3 weeks after that and they said just take it somewhere else.So i could of had my bike fixed 2 or 3 times in the amount of time they led me on. I called up a kawi shop in sac, and got them bike in within a week. If they didn't want to do the work they should have just said so. Instead of wasting my time. That is the biggest reason I am writing the review. No respect for customers.I sure would like to know what they are willing to work on.

  Michelle Ward
3 years ago
I have been here twice and was not impressed on any level either time. First time i went to inquire about a bike they had for sale and it took them 20 mins to figure out how much they were selling it for. I ended up buying somewhere else (kawasaki) I went back to see if they could do some mods and they told me to take it wherever I bought it to have it worked on. Several friends say they have had similar issues. I also asked if they could quote some parts on this visit and they would not even look them up.

  Jeff Polderman
3 years ago
Wanting to support local businesses during this time we are in. I brought my Dr650 in for some TLC. When I dropped bike off. I was specific about the fact that my chain and sprocket were original to the 1997 bike. And please check them. Also my forks seem to be leaking. No problem I was told. After letting bike get worked on for 2 weeks. I called to check on it and was told it was going in next. I recieved a call 4 days later from the mechanic working on the bike and he said it was ready to go. But he recommended new tires the are at 50%. I asked what about fork leak? He said forks weren't part of tune up. I asked him to ask owner if she would allow it. He said he would call me back. I called 3 days later only to get the owner on phone telling me the bike is ready as well. I asked about the forks again. I was told they were not part of the service. I asked for them to be checked. Because there looked like a leak. And my chain and sprocket were 23 years old. How could they still be good. She told me the mechanic and his wife were having a baby that she would have to check with him on fork seals. So I patiently waited to hear again. 3 days later. Got a call bikes ready. Went to pick it up. The son of the owner is the one who cashed me out. I asked about forks? He said nothing. I asked..the only recommendation is tires? Have you ever heard a 23 year old chain that's not stretched? And do not see the fluid leaking from the forks? He just shrugged his shoulders and said mechanic recommended tires...look at them...they are worn. I replied...look at the forks I asked you to check? They arent even dealt with after requesting it be addressed 3 times. His response was to curse as he walked away. Very unprofessional. And it was obvious that they didnt do what I requested that I spoke to 3 different people about my concerns of leak on forks...age of chain and sprocket. Then just service. They were already in my carb for the service and still got charged 375$ in labor for it. Plus the service. I suggest Folsom cycle to anyone needing repair work. They are professional and timely. Folsom cycle communicates any issues they see. And are very quick turn over time. No more Mike's Cycle...they have lost community support.

  Corina Ferguson
4 years ago
Horrible place to go to get a bike worked on. Service guy was very disrespectful and didn t care to help, ignored us and walked away and wouldn t suggest a different place that may be able to help. Not a large selection of bikes. Burned out guy only wanted easy money, but could have at least be respectful while working in customer service. All together terrible experience 0/10 do not recommend, they don t like their job and have no passion to work or help you at all, said I ll pass and walked away very rudely.

  Frank Wilder
4 years ago
EVER TIME ME AND MY SON GO THERE THEY ARE REALLY GOOD TO US. THET HAVE EVERYTHING YOU NEED IF THEY DON'T HAVE IT THEY WILL ORDER IT. THE ORDERS DON'T TAKE LONG GET THERE, THEY CAN ORDER EVERYTHING IN STOCK. SHAWN, KATHY, KEVIN REALLY NICE CUSTOMER SERVICE.

  David Malan
4 years ago
Quick turnaround for some minor maintenance on my 2009 Ninja. Nice and friendly. Definitely nice to keep my business in El Dorado county and not have to drive all the way into Sacramento.

  Mike
6 years ago
If you don't have a Kawasaki don't bother going there. They don't have parts for anything else -nor do the care to help you get parts either. I was shocked on how bad the service was there. I called my old bike shop in Idaho and they were glad to ship the parts to my home. Won't make this mistake again.

  Joe Volek
4 years ago
Brought my rebuilt KL250 to our local Kawasaki shop to get new clutch. After short conversation I was turned away because my motorcycle was too old... WHAT? The ford dealership works on my 1964.5 Mustang. Bad PR for Kawasaki. Time to find new shop in town. Disappointed!

  K K
3 years ago
Family owned business. I've been getting to know them for a couple of years and Service is great. If you need parts or specialty items you're covered.

  Patti Macaulay
a year ago
Great group. So far we have purchased five motorcycles from them.

  timothy fisher
7 years ago
Best in the business!!! Awesome people, great customer service!!! Only place I'll take my bikes, and or buy parts & accessories!!!

  Rebecca Stephens
5 years ago
Very nice people. Not a lot of inventory. But very pleasant. I'm sure they can get what you need

  Michele Copeman
6 years ago
Best staff, and incredible service. Have used them for years, you won't be disappointed as they really know what they are doing.

  Richard Valdez
5 years ago
Always the best . Every time . Great family business . Can't even tell you how long I've gone thier. Love you Guys .

  Chris Hoover
4 years ago
They went out of their way to help fix problem fast....went all out for us!!! Great people!!! Excellent service!!!!

  vivian hargis
6 years ago
My son works here Great place for new motorcycle or a repair to the one you have there they also have lots of other things helmets clothes

  Ray Redden
7 months ago
Prices good people to talk to

  Frank Bronson
5 years ago
Great little shop. The staff are very helpful & they have a nice selection of gear.

  Nathan Garrison
6 years ago
These guys are awesome especially if you have a Kawasaki!! Super helpful and friendly

  Shayne H
6 years ago
Not a huge selection but helpful staff and excellent service department. Bought my KLR here.

  mark bath
6 years ago
Friendly, Professional, Knowledgeable Staff. Excellent customer service. Mike's Cycle does it Right!

  Jake Robinson
5 years ago
Gentlemen that helped us was very nice, he answered all our questions and gave us a great recommendation for what we where looking for. Thank you.

  Good tube Network
5 years ago
Called and asked if they can service my 1999 voyager.They said they would pass.Either incompetence or lazy.Sell Kawasaki but can t service them.hummm