Tokyo Automotive Repair - Auto Repair Service for Acura, Nissan,Toyota, Honda, Lexus and Subaru Vehicles in Placentia CA

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Alessandro Yorke
3 months ago
I had an amazing experience with Tokyo Automotive. My starter in my 4Runner went out during the holidays and they took very good care of me. They are family owned and absolute experts their reputation is well deserved. Kevin the Service manager is the best he communicated all that was needed and if you like golf he is the man! I also had the pleasure of meeting the owners Akio & Kimiko. I will continue to get my vehicle serviced here. Great experience.

  Debbie Chien-Cabudol
a month ago
Had a GREAT experience with Tokyo Automotive. Have a 2012 Lexus RX450H, that my local mechanic couldn t determine issue. Rather than going to dealer, saw this shop and it s great reviews on local FB buzz. They spent a lot of time and effort to find the complicated issue, and now my car is running great! Felt the price I paid was fair given the amount of detail and time needed to really correct issue (fuel injectors, all 6). I would highly recommend them!

  Brett Smith
a week ago
This was a great and easy experience the whole way through. They give you a full inspection report, tell you ahead of time what they re going to be working on and offer a system from which to watch the repairs and inspections being checked off. I recommend them for your next maintenance or repair job!

  Camille Agers
4 months ago
I had a great experience at Tokyo Automotive. They are good, honest people and made sure to explain exactly what they would be doing and why. They were extremely informative and trustworthy. They even offer free rides to pick you up/drop you off if you are local, and offered to let me borrow a car for a few days while they worked on my car. Would definitely recommend! You will not get ripped off by them.

  Chase Madison
4 months ago
I have a 2004 Infiniti g35 that I have had since I was 16. It was my first car and it has a lot of sentimental value to me.I took my car to Tokyo Automotive last week for an oil leak. They did a full inspection on the car and found a few other things that needed to be repaired. To fix everything at once was a little bit out of budget for me so I had them only fix the oil leak which was my main concern given that I don't drive the car as much as I used to. It's kind of just my weekend car.The staff was incredibly helpful, very professional and friendly. They made me feel very comfortable leaving my car here given the sentimental value.Their front office and shop are nice and clean and well organized.They fixed my oil leak and installed my aftermarket skid plate underneath in a very timely manner. I had a good feeling from the moment I walked in that they were going to take care of me.As you may read in other reviews, their labor costs are a little higher than some other places. Not any higher than a dealership would charge you. TRUST ME when I say you get what you pay for when it comes to mechanic services. I learned the hard way at my old mechanic shop that cheaper is not always better. I feel so relieved now knowing that I can take my car here. Absolutely 5 star everything. I will be back in the near future to fix the other issues with my car.Thank you guys so much for taking care of my car as if it were your own:)

  L I
4 months ago
I had a very random situation due to an aftermarket product which caused a major issue for my car. Tokyo automotive was able to find the issue and fix it. They took their time and really made sure they got to the root of the problem. Never would I have thought it be that after market part. It took several steps and stages. This was not an overnight fix. But they were there to support me, and make sure this car was up and running. I had the best time experience dealing with Kevin. He always kept me in the loop. Special thanks to the owner do Tokyo automotive too for taking this issue on. It wasn t cheap, but hey we got it fixed. Thanks guys! Hope to visit again but just for regular maintenance haha not major repairs. Highly recommend this place.

  Jim Sattler
3 months ago
Awesome job!! Kevin and his team communicated clearly and provided timely updates. Although my truck needed more work than I anticipated, I always felt they were being upfront and honest about the work required, and not pressuring me into doing more than I was comfortable with. Thanks so much!

  Matt Kozuki Realtor
4 months ago
Ive been coming to Tokyo Auto for over 20 years I believe it to be the number 1 Japanese automative repair shop in OC! Tatsu is always looking for a challenge if your car is sick let him Fix your car and you wont be disappointed. Got flat tire on Monday it was patched and fixed fuel cleaner changed out by Tuesday morning!Service: Auto engine tuningService: Auto engine tuning

  Bill Wolters
7 months ago
Spending only part of the year in the area, I was looking for a shop close by to work on my 10-year-old Lexus. The yelp reviews were good so I booked an appointment. For a small independent shop the experience was good. George is a superior diagnostician and technician. Kevin was excellent at communicating what was about to happen and the costs estimates. A very friendly atmosphere. A day before departure on a long trip, I had another issue with my Lexus. They welcomed me on short notice and completed the repairs by the end of the day. I was extremely grateful . I would highly recommend anyone to try Tokyo automotive repair.

  Eric Sugihara
a month ago
Great people/ownership and car care. They have honest opinions, are professional, and have a nice electronic platform for the estimate, evaluation/diagnostics, pictures, and work approval/payment breakdown. They will have you returning.

  Brice Jarvi
3 months ago
Took my 2016 crosstrek in for a checkup and got a complete car checkup with details of what is needed plus pictures. Selected the services I wanted at this time and Tokyo moved forward right away. Best communication, best use of tech to show you what is needed and overall a great experience.

  Marc Spiegel
5 months ago
I Should have left this message 4 weeks ago. Had a issue with the knobb of my A/C in my car was stuck. Kevin and his guys squeezed me in no problem. Could have literally sold me on the idea of a whole new front dash if he wanted to. But instead he fixed the issue very quickly and not only that but because it was such a quick fix. He refused to charge me even when i insisted to pay. Amazing people. I will definitely be back whenever i have any more car issues.

  Alex Nash
7 months ago
Kevin & all the mechanics made me feel super comfortable with having my 2010 Prius serviced at Tokyo Placentia. The transparency of showing every step during the repairs made me rest assured my daily driver was in great hands before I was back on the roads safely!

  Jim Dougherty
9 months ago
First time bringing my car in here. I usually take my car for basic oil changes to an Oil and Lube place or for other major mile service, to the dealership. The problem there is that the Oil and Lube service location does not check for the items that need checking because they cannot do the work. The problem with the dealership is many times they overcharge or they push recommendations to get extra work. Not saying all are like that but my experience is that the service writers need to generate enough sales to pay for the lease on the shop.I like the fact that this is a family run business. It means more when you are giving business to someone who is related to the establishment. Second, I do appreciate the professional work they did on my car. I recieved a very detailed report and I can tell they know what they are doing by the longitevity of the business. This business would have gone out of business a long time ago if they did not do good work. Especially in today's world of online reviews. Also, I would not say the cost of the service was too high. It was just exactly right for the service, time, and experience my car got. All that costs money, so I have no problem with paying a little more if I have to (though I don't think it would have been any less at a dealership or other shop). I would definitely recommend Tokyo Automotive Repair.

  Paul Baudino
4 months ago
This shop is an awesome family run business. They're very thorough with their work. They also send you pictures of what needs to be fixed or replaced. Top notch service.

  Shay Lee
a year ago
I dealt with Kevin the whole time who was AMAZING! I never felt taken advantage of I felt like he was honest and upfront and my car needed a lot of repairs that I couldn t afford to do all at once, so I love that they take pictures of everything and Kevin let me know what he recommended getting done asap. I will definitely go back and get the rest of what I need done as my car is already running great with the repairs they did do. They definitely know what they are doing here I 10/10 recommend!Services: Electrical repair, Electrical, Auto maintenance

  Susan Hwang
4 years ago
First time to this shop. Purchased a new to me used Tundra and needed a alignment as well as a general inspection of the major areas of the Vehicle. Called Tatsu who was very warm and friendly and he was able to get my truck into the shop the following afternoon. Arrived at the shop dropped my vehicle off and was given a ride home (didn't have to uber). Few hours later the shop called and my truck was ready for pick up. Fair pricing and honest work. What was most impressive was the detailed inspection report with the photographs. Really a great way to share with customers the condition of their vehicle. I will be back and highly recommend.

  d dammen
6 months ago
Their quote was quite a bit higher than the other two places I received a quote from.Also charged well over $244. to determine what my vehicle's issues were, but they will not apply the amount paid to the actual repair.Their hours of operation are not typical.I did not use this place for my repair, so I can't comment on the work performed

  PTech Man�a
3 years ago
I am glad I came to this shop, being a proud owner of 1996 Toyota LandCruiser on a budget, when something goes wrong, I fear the worst, i know it is not an easy truck to work with, when I brought it here, they did the inspection and talked to me about the possibilities, they advised me to do some preliminary work on it and see if the issue went away, they were so knowledgeable that they did advise me on the major things that i can prepare for and not tried to do it right away, their judgement was so great, My truck feels totally rejuvenated and for now it drives great with the initial recommendation. I will definitely comeback when the time comes for another service, they were so courtesy, they give me a ride home and pick me up when the truck was completed. Thank you very much!

  Rocky Jo
8 months ago
In a nutshell: This was probably one of the best experiences I've ever had with a repair shop.The details: My wife and I recently purchased a used 2021 Toyota, and we wanted to do a thorough maintenance check, as well as a wheel alignment. Kevin (I believe the manager) was easy to communicate with and upfront with the pricing. The entire process integrated an online link, that allowed me to check in remotely on the work. When everything was finished, Kevin also went through some preventative maintenance options, but wasn't pushy about them. In fact, he actually had a mechanic who showed me exactly what the suggestion entailed, and how it helped the car. (*Side note - From their garage, you can tell it reflects their high standards. These guys take pride in their work.) Overall, the repair was thorough, efficient, and expertly done. Highly recommend.*I especially want to give thanks to Kevin and the owner, Aki, for going out of their way on my first experience. They both didn't have to go that extra step, but it meant alot to me. So thank you both for taking care of your customer!Services: General repairs & maintenance, Wheel alignment

  Rose Winkler
3 weeks ago
I've been bringing my Lexus here for years and the only one I trust to be honest, straight forward, and friendly.

  Craig Kurisu
8 months ago
Tokyo Automotive did a great job on the 60k mile service on our Honda Accord. They are very professional and backup their work. This is our second time, taking our automobiles to them since we moved to Southern California. We would highly recommend them.Services: Tires, General repairs & maintenance, Vehicle Inspection, Wheel alignment, Auto tire replacement, Auto maintenance, Oil changeServices: Tires, General repairs & maintenance, Vehicle Inspection, Wheel alignment, Auto tire replacement, Auto maintenance, Oil change

  Scott Ogata
8 months ago
My 2008 Mazda Miata had been neglected for years. Kevin and his technician (Manuel) did a full inspection and provided a weblink to photos of everything they inspected and their recommendations. Ended up getting all 4 struts, front/rear sway bars and battery replaced as well as fixing a bad oil leak. Everything was done exactly as they said, on-time and at the quoted price. Entire experience was professional and efficient. Highly recommend.

  Daryl Briones
3 weeks ago
Tatsu and crew used to work exclusively on my 06G35. I had to take a break from them only because I bought a new car and I was taking advantage of the 5 oil changes (which I'm sure I paid for in the small print) from the dealer. I'm back! Same great customer service and attention to detail! They will now work exclusively on my Q50!

  Connie Chan
2 years ago
Tokyo Automotive was absolutely amazing and super communicative. I was able to get my car maintenance done here and Kevin helped me set up my appointment and let me know how my car was doing every step of the way. He arranged for me to be dropped off at work by Albert, one of the mechanics at the shop and everyone there I interacted with was super friendly. Would highly recommend bringing your car here!Services: Wiper blade installation, Auto maintenance, Oil change

  DeeAnn Tsuneishi
a week ago
Very professionalAnd thorough. Staff were knowledgeable and helpful. Trustworthy

  Kiki Warnke
8 months ago
Thanks for knowing Toyota Trucks! Firestone was uncomfortable with replacement of a starter in my Tundra. I towed it to Toyota auto repair and they said they where confident. Ask for Kevin and he will communicate all your needs and some.

  Jason Zuniga
a year ago
This place is great. I have been bringing my Hondas/acuras here to get work done that I can t or don t want to do myself. It s always a great and easy experience. The staff is kind and you can tell that they care about their customers. If you get a chance to meet the owner and his wife it s easy to see why. If I have to pay standard prices to get the job done right I want my money to go to folks that care and not the dealer.

  Robert Hazelton
8 months ago
Repair was done before estimated time and for less than I was quoted. They took the time to have the mechanic speak to me on the phone about the repair before I okayed it. They have now earned my business I will be bringing all my vehicle s here for maintenance and service.Service: General repairs & maintenanceService: General repairs & maintenance

  Jeff Ibach
3 days ago
We will continue to utilize Tokyo Automotive for our Lexus. Thank you again!