Fairway Ford Service

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Malcolm Pierson
a year ago
I called to set up an appointment to bring my car into the location for brake replacement and to check on a tailgate recall. I was told I could bring it in right away. Once at the dealership, I was told I wouldn t be able to get a rental car because the job would not take more then 1 day to complete. I was told by the service technician Lidia that I would receive a phone call if the job would not be completed that day. At 4pm, I still did not hear from the dealership and called and left a voicemail. I received a call back at approximately 4:30 and was told my car wouldn t be done and there was still 3 cars in front of mine. Again there was no offer of a rental but I was told I would receive a call in the morning letting me know when my car would be done. The next day I did not receive a call and called the location at noon. I was told once again there were still 3 cars in front of mine and they were busy. Lidia told me she would call the dispatcher and call me right back to give me an estimated time of completion. After 2 hours I still did not get a call and called back and left a voicemail. I got a callback and was told there were still 3 cars in front of mine. I asked them to remove my vehicle and I would pick it up and take my business elsewhere. I was told by Lidia that was my right and she would pull my car. I arrived at the location and requested my vehicle. There was no apology or further explanation when I arrived at the business. I ultimately took my vehicle elsewhere and the job was completed in a few hours for 25 percent less then I was quoted at Ford.Service: Auto brake replacement

  Travis Topp
a year ago
The vehicle seems to be operating better so far, however, when I picked it up the service writer told me it only took 2.5 hours to replace the spark plugs, but he wouldn t change the invoice that billed me for 3.5 hours. That feels fraudulent to me. Also, I asked them to do a road test to make sure the vehicle was fixed. I was told they would drive it 60 miles. They drove it more than 140 miles, and left it almost half a tank of gas lighter. I went to this dealership because I didn t feel like I was going to get taken advantage of, but I was wrong. They also charge a $200 diagnosis fee on top of the repair fee - maybe I ve had my head in the sand, but I think this is the first time the diagnosis fee hasn t been wrapped into the repair fee.Service: Auto maintenance

  nancy skupen
a year ago
Me and my Mom have been doing business with Fairway Ford for over a decade. We've bought vans from them and always have them serviced and repaired there. They are courteous, prompt, and reliable. Highly Recommend.Services: General repairs & maintenance, Tire rotations, Vehicle Inspection, Auto maintenanceServices: General repairs & maintenance, Tire rotations, Vehicle Inspection, Auto maintenance

  Timothy Berg
a year ago
Not thrilled with the service here. Brought my car in, a/c wasn't working and smelled of a Freon leak. They said I needed a new compressor $1600, ok fine I paid, two months later same issues now I need a new evaporator core $2000. Either they did the wrong job first time or missed. Will not bring my car there again.Services: Auto A/C replacement, Air conditioningServices: Auto A/C replacement, Air conditioning

  Emily Hancock
a year ago
Clean communication regarding our vehicles needs and service. They were really busy so there was a week turn around but they told us up front how long it would take so we were not surprised. Once they were able to get to our truck they called me right away and fixed it within a day. Very kind employees.Services: Auto engine diagnostic, Auto maintenance, Oil changeServices: Auto engine diagnostic, Auto maintenance, Oil change

  Frank Martinez
a year ago
I have purchased two vehicles from here and have had those and a couple of others serviced here from 2012 to 2020. I will no longer do business with this establishment due to their pricing being hire than nearby ford dealers. Not only will they not offer any discounts (which is ok, it should be the discretion of the business) but to mark up your part prices above MSRP (you can go to fordparts.com for verification) is not good business. I will go to Villa Ford for my new vehicle and servicing needs.Service: Auto maintenance

  lisa p
a year ago
I always bring my vehicle here and have never had a problem . I have always recommended people to come here and will continue to do so. They are politely professional people that get the job done well, my vehicle is in great hands and well maintained here.Services: Tire rotations, Air conditioning, Auto maintenance, Oil changeServices: Tire rotations, Air conditioning, Auto maintenance, Oil change

  Linda Manion
a year ago
This is the second time I have been there. I am in your system as Linda Camenzind. The service that I have received from Jeff A. Has been amazing. There is a Ford Dealer much closer to my home, but I drive to Fairway because the service is so good.Services: Vehicle Inspection, Auto maintenanceServices: Vehicle Inspection, Auto maintenance

  Robert Berkaw
a year ago
Lidia was my service manager. She was great. I thought I had this fixed 5 1/2 months ago but it came back again, which I paid over $1600 for. They had it for 3 days. It is still working Service: Air conditioningService: Air conditioning

  Joel Rogers
a year ago
The service department at Fairway Ford has always been amazing. They are reliable and honest. I wouldn't buy a car from them ever again, but the service department is great.Service: Auto maintenanceService: Auto maintenance

  Michael Gerakos
a year ago
I received outstanding service very professional. My go to Ford dealership!I bought my Maverick from Fairway Ford, Chuck Treister was awesome! Frank in the service department was equally as good!Service: Auto maintenanceService: Auto maintenance

  Brad
a year ago
We have all are vehicles Maintained at Fairway Ford. Our advisor Roberto takes good care of the customer and explains any repairs needed. Quick turn around as well.Services: Tires, General repairs & maintenance, Engine repair, BrakesServices: Tires, General repairs & maintenance, Engine repair, Brakes

  Fred Carpenter
a year ago
Jeff the service manager was very helpful anddoes great work. He a stayed in communication and kept me updated well. He also help resolve some differences with my insurance company which I appreciated. ThxService: Steering & suspension replacementService: Steering & suspension replacement

  Nat S
2 years ago
We took our Class A motorhome in for service generator service and to have our slide out looked at because it was making strange noises. At first we did not notice after we picked up our motorhome parked away that two remote controls were stolen out of the RV. And before any of you comment no I didn t even bother to call them it had been a month or two after it had been serviced and what do you think they re going to tell me it wasn t them but I can assure you the remote controls did not walk away.The motorhome was not used it went to Fairway Ford with 4 remotes and came back with 2 remotes. Next we find that a wrench was left on the slide out so on the top of the slide out when it s all closed in it poked a hole through the rubber lining. And there it was a wrench sticking out of the rubber lining.Service: General repairs & maintenance

  John Nightmare 13
2 years ago
Charged $525.00 for labor to replace fuel control valve, 15-20 min of time, and EVAP purge control valve, another 20 min maybe. All per YouTube info. So an hour of labor costs this much!! Total rip off. Taking advantage of customers. Never going back.Service: General repairs & maintenanceService: General repairs & maintenance

  Alicia Petler
a year ago
Carlos, the service manager and both service advisors, Jeff and Roberto, are so unbelievably kind and helpful. I wouldn t go to any other Ford service location other than this one. Great customer service!Service: ElectricalService: Electrical

  Bob Dewey
a year ago
I am always impressed by the professionalism shown by all the individuals there,especially Jeff in Service. I have purchased 4 trucks from Fairway and it continues to amaze me that over the years it has always been Excelent. Thankyou.Bob DeweyService: Vehicle InspectionService: Vehicle Inspection

  Pamela Childs
a year ago
I have been using them for 10 plus years they are absolutely the best I have used them for service I have used them for painting body damage I have purchased 2 expeditions from this dealer I love them.Services: Tire rotations, Vehicle Inspection, Air conditioningServices: Tire rotations, Vehicle Inspection, Air conditioning

  Dg 2426
a year ago
I've been coming here for a while now and I have zero complaints. I have always been treated with respect. The employees have always remained professional and my vehicle has always been completed on time.Services: Air & cabin filter replacement, Vehicle Inspection, Oil changeServices: Air & cabin filter replacement, Vehicle Inspection, Oil change

  old cyclist
2 years ago
I have only been here for minor maintenace and recall repairs. They are efficient and I've not had any issues with my truck. They've never pressured me to do additional work beyond what I've requwsted Their hours are limited to weekdays.

  adrian sherrill
a year ago
I took our family sedan in for brake inspection and service. we were very pleased with the the quality of work.Thank you!Services: Vehicle Inspection, Auto maintenanceServices: Vehicle Inspection, Auto maintenance

  Aldo Mejia
a year ago
Went in to buy a hybrid vehicle and left with a 2020 Ford Fusion Titanium Hybrid. Rob/Robert Saveedra was super helpful and quick with everything .

  Tim Javorik
a year ago
I've always dealt with Lydia Radford she's a wonderful person very friendly always helpful make sure everything gets done on time two thumbs upServices: Auto battery replacement, Engine repair, Wheel alignment, Transmission repair, Auto tire replacement, Auto windshield replacement, Oil changeServices: Auto battery replacement, Engine repair, Wheel alignment, Transmission repair, Auto tire replacement, Auto windshield replacement, Oil change

  Mike Rooney
a year ago
Service is always great, competitively priced and they finish as promised.Services: Tires, Auto maintenance, Oil changeServices: Tires, Auto maintenance, Oil change

  Bob Stewart
a year ago
Went in with a broken l/r window button and they replaced it for free.Service: Auto maintenanceService: Auto maintenance

  rocky patel
a year ago
Always great service staff is top notch kind caring attentiveServices: Electrical, Tire rotations, Auto maintenanceServices: Electrical, Tire rotations, Auto maintenance

  Todd Baker
a year ago
I asked for the old parts and did not receive them.Services: Auto battery replacement, Auto battery maintenanceServices: Auto battery replacement, Auto battery maintenance

  David Sprengel
a year ago
Quick and efficient. Fair pricing and convenient service.Services: General repairs & maintenance, Tire rotations, Vehicle InspectionServices: General repairs & maintenance, Tire rotations, Vehicle Inspection

  Liz Girouard
a year ago
Always do a great job and are accommodating!Service: Auto maintenanceService: Auto maintenance

  John Fromberg
a year ago
The service was excellent at this business very satisfiedServices: Tire rotations, Auto emissions testingServices: Tire rotations, Auto emissions testing