All Star Hyundai

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Scott Dinsdale
4 days ago
We went to a few dealers looking for a good deal. We got treated horribly and walked away feeling defeated. When we went to All Star they treated us fairly and professionally the entire time. They gave us the deal we wanted and did it quickly. Thank you to Michael and Nicole for making it a great experience!

  Andrew Keil
a week ago
Employees are not honest at this establishment. I test-drove a used 2022 Ioniq plug-in and asked the salesperson where the charger was as it was not in the car during the test drive. She told me that it was most likely in the sales office. This turned out to be wrong and they are trying to sell a plug-in without the stock charger. The sales manager indicated that he would reduce the price of the car to compensate for the missing component. I was excited and ready to buy however the sales manager did not reduce the price. He had listed 2 doc fees on the deal and removed one to compensate. The sales manager told me their system auto-populates the doc fees. When I asked the sales manager why the system would auto-populate incorrect fees he snapped back and said take this deal or leave it. We were 120.00 away from a deal and I walked.Two days later, they reduced the price so I called back to see if we could finish the deal. I spoke to a new sales manager and he told me the car was on site and he was willing to make the deal work. I was transferred to the salesperson I was originally working with and she told me the car was on site and we got the deal on track. She was going to charge the car and have it ready for me to pick up. As I was on my way the salesperson called and told me the car had been sent to auction. When I asked why 2 people said it was on site she said she was sorry.This car is still listed on their site a week after it was "sent to auction".Buyer beware. Watch for incorrect fees on your deal. Their system adds incorrect fees automatically. Communicate in writing so you can call them out when they lie.

  Nam Nguyen
2 months ago
Started out pretty rocky. The car I made an appt for was out of commission but no one told me before I headed out, so negative for that. The only thing that pulls this one back is the salesperson I did end ups with, Farad Khan, was pretty helpful and apologetic. He went above and beyond and toed the line between hard sell and being respectful. Extra plus that he came and picked me up to take me back to the dealership to seal the deal. I m an older millennial, so I also appreciating doing some of the numbers stuff over text rather than having to hash it out in person.

  seadawn thomas
6 days ago
Walked in with a slew of questions concerning lease upgrades while having car serviced. Fahad was amazing from start to finish! And the best part of all, is I walked out with a brand new vehicle! Thanks to Fahad and also Ron for the amazing customer service!

  Parry Tallmadge
5 months ago
Great service manager (David C.), who fully explaied the issues and my options. It s been 4 years since I purchased the car there. I doubt that many, if any of the sales staff from then is still there, since that s norm in sales. But if they still participate in the Costco new car purchase program that s the place to go, since the program is great.

  Katie
4 months ago
We wanted to lease an Ioniq 6 in the Bay Area and have been contacting dealerships since there is a specific price point we were looking for. We didn t want to drive out to any dealership until we agreed on the numbers. We confirmed on the price and drove an hour to Pittsburg to get the paperwork done. Keep in mind, we had already test driven the car at another dealership so our only intention was to do the paperwork and bring the car home. However, we get to All Star Hyundai and they wasted our time. They could not do the number they previously confirmed, and raised the price by a thousand dollars. We have several cars at home and buy a new car almost every year so we are knowledgeable on the purchasing process. We do not tolerate dealership games and after thirty minutes of telling them we would only do it at the price they confirmed on the phone, we left. I hope management understands people have things to do, but this trip wasted more than two hours of our time driving to and from Pittsburg. I am not one of those people who will stay at a dealership for hours to haggle on the price and give in to their supposedly lowest . Many buyers have already done to their due diligence with research and know the numbers they want and more details on the car than the sales associate. You should honor the price given to me on the phone so our time is not wasted. This will be our first and last interaction with this dealer.

  LaCrecita Johnson
5 months ago
I've purchased a few vehicles from different places but I had the most comfortable experience ever purchasing a vehicle from All Star Hyundai. I ended up getting all that I wanted and a little extra. The staff was amazing. They were helpful and very informative. I was in and out with the vehicle I wanted in a very short time. Rezaul Bashar made the process an ease. LOL! He even gave me a short quiz on the information he'd provided on a lot of the features of my new vehicle (which I love). I think I did well. There was no pressure and I received a great deal. He also offered extra time for me to come back to learn more about my new vehicle and it's features.

  Carmichael Galang
4 months ago
This review is based on my experience with the Service Center, and here is how it went.First issue, I called to have my car service for 12v battery inspection and perform two recalls. At time of the call, I was asked if I needed a ride home since they will need my car all day. I confirmed I needed a ride and they said that they can arrange a ride home. So I booked the next available appointment (2 weeks from time of call). Upon arrival and handing my keys over to the SA, I was told that they no longer provide drop off and pick up service since last month (October), I made my appt. in Oct. So now, I was stranded at the service center with the only option provided was I can wait in the lobby (All day). If I had been told ahead of time, I could've arranged a ride. In the end, my next best choice was to call for my own rideshare and eat the expense, a ride home and back to service center. on a positive note, they repaired my 12v battery issue under warranty and completed the recall, and was asked to come back for a part that had to be special ordered. I would also like to commend and recognize Ronesh. He was apologetic and attentive to my issues. He explained that the drop off service issue will be taken to management.Second issue. Days later, I got the call to come back since the part ordered has arrived, Cargo mat cover being replaced under warranty. When asked when the next appt is available, I was told the next day @ 2:30 pm is available. So I booked the appointment but was asked to come 30 mins earlier @ 2pm to make sure he could work on my car. So I arrived earlier, only to be told by the SA that they cannot do anything with my car since I came "too early" from my appoint. So why tell me to come earlier? Then, I was told that to replace the cargo mats is about 1 to 1.5 hours to be completed (really?). I asked if I can just pick up the mat and I can install myself. This request was rejected since they have to follow "procedures", sure. So I waited, an hour later (3 pm), my car was still sitting in the bay where I originally left it. Then 20 mins later (3:20 pm), car was moved and is no longer in the bay. 10 mins later (3:30 pm), walked out to check if the car was in one of the bay in the shop area, and it was not there. It was parked in the back lot. I asked the SA, and they said its getting "worked" done in the shop now. I calmly stated that this is not true since my car is not in the shop and is sitting in the back lot. The SA went to the shop to verify and came back to say that we will pull it in now and get it worked on right away. This is when I reminded them again, my car only needs the cargo mats replaced. Half hour later, I came back in to check on my car and again was told they will be pulling it up soon. So I waited, 2 hours to have cargo cover/mats replaced, when the actual work was completed in less than 15 - 20 mins (I saw my car go in the bay, they replaced it, and it sat there, very frustrating to see). David was the SA the checked me in and kept providing Josh information when I checked in. However, I would like to recognize and commend Josh through out this experience as he was actually attentive to the customer and was the only one running the front desk getting customers moving. Great job Josh!I know this is a long review for the service center but I wanted to share detail as much as I can to show this is a genuine review and express my frustration during my visit. Sadly, I will avoid this service center as much as possible and hope to save others time by doing the same.Good luck out there and be safe!

  Larry Fan
5 months ago
Our experience with leasing a new EV was outstanding.The dealer went above and beyond to make the transaction smooth, easy, and convenient.I want to give out a shoutout especially to Rezaul and Sam for making this the easiest and most pleasant car acquisition process ever.Thank you gents!

  Andrew L.
a year ago
The staff was nice and sales manager Phill exceeded my expectations. He took me on the test drive and he was very knowledgeable on the car.He helped me get a good deal on the Genesis G70 3.3t. It's rare to find a G70 in excellent condition from a Hyundai dealer, so it was worth the drive. Overall great experience from a top tier Hyundai dealer.

  edward yoon
a month ago
This is my son's first car and my salesman (Fahad Khan) was very straightforward, honest and friendly with us. Great experience and I fully recommend this Salesman.

  denise schaefer
a month ago
Fahd Khan has been amazing to work with! He is kind not pushy and really wants you to get what you want. Thank you so much for your kindness.

  Edwin Chan
5 months ago
I leased my first vehicle here in All Star Hyundai.Rezaul was outstanding and very helpful! Answered all of my questions and even supported me after the purchase. It was a very smooth experience. No complaints at all. 5/5!

  David Brown
5 months ago
I bought a spare key for my Kona on eBay and stopped by the dealership to ask about getting it programmed. Figured I would have to wait a couple weeks for an appointment, The service advisor, josh, was like "if you can give me a few minutes to finish up with the customer before you, we can do it now"It took Just enough time for me to walk over and get a boba tea. These guys are fast and efficient!

  Anna Ingram
8 months ago
I had to bring the car in for a recall. Fortunately, that was completely covered, as well as our rental. David Corona was wonderful to work with, when you can catch him, he's a very busy man. He always was pleasant and seemed eager to make our experience a positive one. He was the only saving grace Hyundai had. They're approval process was way too long, which made my current situation 1000x more stressful than it should've been. The hoops the corporation made us jump through felt like being guilty of a crime, and then having to prove we were innocent. Just completely not what you expect to deal with when you're sold the promise of an iron clad warranty and responsible ownership of issues at time of purchase. If David Corona wasn't there, with his positive can do attitude, we would've filed a complaint through our attorney. Not kidding, it was terrible, not including Mr. Corona!

  Juan Enriquez
5 years ago
I had a great experience here, Rezaul was amazing to work with, at no point did I ever feel pressured into anything. He made sure to always go over all aspects of the sale with me. At the end of the day I walked away with great custome service and a new 2018 Hyundai Tucson.

  Bob Canada
7 months ago
The sales department treated me real good. The service department needs improvement. I booked a regular service appointment for my 2023 N-Line just to be told it's a two and a half hour wait. What's the point of an appointment! My first service was 2 hours. I will stick with Halvoline oil change. 3rd in line and done in 18 minutes

  Michele
4 months ago
Every time I try to make an appointment for an oil change they cancel because they are short staffed. It s quite frustrating because I have to take work off in order to do an oil change and they call last minute to let me know they cannot work on my vehicle.

  Steve McIver
a week ago
Be prepared to buy another 12V battery within 18-22months if buying a new Hyundai

  Ricky Mccarthy
9 months ago
Great place ask for Rezaul really help my wife with her new sonata hybrid. Rezaul is a true salesman and Great ambassador for the brand. He also made sure he went through all the features buttons and owner and operation stuff off clock because they closed at 9pm he stayed patience, kind, and was enthusiastic when going over the great options on the limited hybrid. I can't recommend a better guy to help with your next car purchase. 5 stars will gladly recommend

  Laurelle Mendez
9 months ago
Great service! Loved the delivery service and thorough tour-guiding of the car before filling out the paperwork. Rezaul was glad to explain any questions I had about the paperwork and made sure I had the chance to ask any questions before he headed to the next delivery. Wonderful experience.

  anthony mejia
3 months ago
I enjoyed learning from Michael. He listened to my needs and wants and I bought a new car! Yay me!

  Brittney Meloncon
4 months ago
Michael was VERY helpful.Great conversation and great tips. You have the right person working here and helping us

  David Skinner
8 months ago
We had a great experience buying an Ioniq 5. Michael and Rezaul worked well together to help us complete the transaction going above and beyond--a job very well done! Our thanks to you both.

  Crystal Whitehead
5 years ago
Wilda was great. He listened to me and was able to meet my needs. He made the experience fun and enjoyable. He did not pressure me into something I did not want. I highly recommend going into see him. Also the other members of his team were also helpful and welcoming.

  Jessica B.
2 months ago
Our sales person Fahad Khan did an excellent job. Not pushy and super knowledgeable

  Matt Mifsud
7 years ago
The staff is very welcoming, which I feel is important to the customer. Only downside was the wait time. We had to wait for 2 or 3 hours for the vehicle to be filled with gas and "cleaned." Thankfully, there were muffins and hot chocolate inside. Overall, quality staff, and really good service for everything else.

  Timothy Evans
10 months ago
About a week ago had an outstanding car buying experience at All Star Hyundai Pittsburgh. Rezaul Bashar and Jordan Potter provided exceptional customer service, guiding me through the browsing process and securing the best financing options. Their expertise, dedication, and hard work made the deal possible. The entire team was accommodating, and the dealership was clean and well-maintained. I highly recommend All Star Hyundai Pittsburgh, and I'm grateful to Rezaul Bashar and Jordan Potter for their professionalism and the memorable car buying experience, highly recommend!

  Alex De Leon
10 months ago
Worst experience ever sales person raising his voice and mad just because I change decisions to come back onother day with my family to buy the car. I was ready to put down 15k to start the deal. Thanks God I didn't do it. His attitude was not appropriate to treat a client how will pay his check. And the wrost part was that he showed his middle finger when I walked by him. GM should not have this ppl working there whomake

  Joanna Lingan
9 months ago
Great customer service! loved working with Rezaul, he made sure to get us the car we wanted!! can t say thank you enough for all you did to help us. Totally recommend Rezaul, best experience ever.