Accessibility
- Wheelchair accessible parking lot
Reviews
Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.
Steve Boulay
6 months ago
This is the second time this year AAA has dispatched PHELAN TOWING to my rescue and they did exactly what I expected.Scam me.They sent a 4x4...whatever that means..and took pictures.I got my truck stuck in SAND. They told AAA I need 2 trucks and NON STANDARD equiptment to pull me out. I was 20 feet off a main road.PHELAN TOWING wanted 200$ extra on top of my AAA membership to pull me out.I spent 5 minutes digging with a SHOVEL and DROVE OUT. With my STUCK TRUCK.No other cars involved even tho I went home brought back my 2 trucks just INCASE.They are scamming people and it's disgusting.In addition, in March they came out to jump my truck. And instead told me my batteries are bad and I need to purchase batteries through they're company from AAA. 500 $!! I went to autozone and replaced my batteries with new ones for free with a free alternator.Their stealing people's money.Watch out.
Cathy Kaye
4 months ago
My husband was stuck and they NEVER showed up! Don't let the insurance company call them. He was stuck for 7 hours and freezing. This is not right. Have the insurance company call desert valley towing. Good people and showed up in less than a half hour
Robert Stallone
6 months ago
They had me waiting for 6 1/2 hrs. Not even a text or a call thru the whole time. I called a few times and left messages with no response. AAA is no help just kept putting me off. At 1st the text from AAA was one hr. Then it changed 6 times with no explanation. The tow driver was very pleasant. He said he just git the call. Well that tells me this company doesn't give a damn about AAA members and people from this town backed it up!
Jac Marquez
2 months ago
I just notified AAA that is NOT a legitimate tow company & they should NOT send them out to help. They scam & don t show up.
roger dodger
10 months ago
Worst company ever. Three hours and I m still waiting for a tow truck they said would be here in 90 minutes. Why AAA still uses them has me wondering. 4 times in two years Phelan towing has been dispatched by AAA when I ve called, they have never showed up within the time they tell AAA. Each time I ve waited over three hours. If there is another service like AAA I ll drop my AAA and join the other service. I ve been with AAA for 20 years, this is how I m rewarded for my loyalty.Service: Car towing
Marco Urena
11 months ago
A couple months ago I had a flat tire and I called AAA and was given and ETA of 30 minutes. Then it turned to an ETA of 1 hour just for nobody to show up 2 hours later with no call or explanation. Now today my sister was involved in an accident and she requested towing service. Phelan Towing just never showed up and she was literally down the street from their shop. In addition she waited for them in the cold wind. Their service lately has just been awful. What's the point of paying for a service I'm just never going to receive.Services: Car towing, Tire change
suzzette smith
6 months ago
I give the company a low star rating but I give Mike Dean a 5 plus star rating On 2 separate occasions he had come out to tow our vehicles and he was prompt professional and very courteous so I highly recommend Mike Dean to be requested when you need a tow
Joe Munoz
7 months ago
If AAA assigns this company to do your tow, refuse it. WORST SERVICE EVER, they will not show up, call you or answer the phone, DO NOT CALL THEM. if you Google their address a Gas station shows. AGAIN DO NOT WORK WITH THEM.Service: Car towingService: Car towing
Casie Mummery
6 months ago
Never showed up. I m not sure who made the error. Either AAA or Phelan towing but somehow we were given three different times, and they never showed up
Nic Tomba
a year ago
I was stranded on an empty part of 138 at 10:30 pm. It took 2 hours for the driver to arrive instead of the 1 initially quoted, but after that the service was great. Driver was cheerful and friendly, not rude like others have said.
Momma Adillo
4 months ago
Worst service EVER ... avoid at all cost ....if you have AAA tell them YOU DONT WANT this company TRUST ME... they take service calls and can't even keep up with them . Don't take your chances
Nicholas Rios
3 months ago
Mike D. Did an amazing job. Quick service and very kind. I recommend his service
Daniel Blanc
a year ago
Horrible, rude, and unprofessional service. I rarely write reviews, but this was such a horrible experience I have to. We were stranded on the CA-2 for 7 HOURS. These guys cancelled on us twice and we spent all night in the cold waiting. First cancellation was because they CHP to be with us (which makes no sense). Second cancellation was for no reason. On top of that we got charged $500 for a tow that should have been free, and when simply questioning why it was so much we got insulted and called homeless and low life on the phone. Wish I recorded that conversation. Stay clear of these guys, do yourself a favor.If you get dispatched to them through AAA make sure to ask for someone else, they broke all of AAA policies by charging us $500 and claimed we could get reimbursed . Threatened to send the car to impound otherwise.
julian herring
a year ago
Extremely rude and very unprofessional service. We waited 7 HOURS in the freezing cold for them to show up just to find out they cancelled on us twice, WITHOUT INFORMING US OF THE CANCELLATION!!! They stated because of our location they needed a CHP officer to be present for the tow. The second cancellation was for no reason at all. We waited for them on Angeles Crest highway (where we broke down) from 2:00am to 9:00am. The tow truck driver finally showed up and he was nothing but rude. He made multiple rude/insulting remarks about us. He called us Homeless no lives and he insulted my car by saying it wasn t even worth towing. He ended up charging us $500 for the tow and he threatened to take the car to his towing yard if I did not pay him the $500. He claimed we could get a reimbursement from AAA if I filled out some paper work, but upon further inspection of this paper work it was just a statement of how much the tow was and the specs of my car. I HIGHLY do not recommend this company, if you break down on Angeles Crest you are better off walking then dealing with these clowns.Service: Car towing
Martin Hernandez
a year ago
This has to be the worse experience ever with a company. Hired them to take tow my forklift. They picked up in the morning and expected it an hour or two later in the worse case scenario. They dropped off at the end of the day and didn't have the decency to answer my calls or text. Complete radio silence. It was a huge loss for me and will never use them again. Hope this review and countless others help people make better decisions
Jasmine
7 months ago
AAA experience was good with Moses. He did everything very cautiously and thoroughly. I could tell he is a hard worker.
Kiko Ha Pham
a year ago
This is by far the worst towing company I ve ever dealt with, my friends and I got stuck at 2AM on the Angeles Crest Highway after a rock destroyed our transmission. We we re able to call for AAA who then called this towing company. They cancelled on us twice, and had us stranded in the mountains for 7 hours. After that they charged us $500 for the tow and threatened to send the car to impound if we didn t pay, which was completely absurd. I would not recommend this company to anyone.Service: Car towing
Dustin Wood
7 months ago
4 hours after request through AAA was made driver called to cancel. Terrible customer service.Service: Local haulingService: Local hauling
Jennifer Kingery
9 months ago
Worst company ever. Refuse to tow certain vehicles and to make matter worse they think they can take up 4 parking spaces and Phelan post office when there s people waiting for spots. And when mentioned to the guy his remark is oh well they can wait . Dude should have parked in the street. I will NEVER use this company.
David Noall
a year ago
This place is trash. They came and picked me up after 3 hours and then damaged my rear bumper on my corvette by having a piece of wood flip up and hit my rear bumper that they use for loading. They told me get a quote and let the office know and they ll pay it. I ve been chasing them for several days and they just don t answer now. I ve been nothing but polite. That s ok I ll just let AAA know Trailer park .
Cameron Taylor
a year ago
i got my car stuck in the snow and the guy who came to help me was awesome! prompt service and very friendly. pricey but great experience with phelan towing. thank you!!
Amanda O
a month ago
Went out of their way and totally exceeded my expectations!!!
Chelsea Slegers
a year ago
AAA dispatched Phelan Towing Company to put on my spare tire due to a flat tire. The driver arrived promptly. He quickly took my flat tire off and put on my spare so I could be on my way. Nice guy!Service: Tire changeService: Tire change
juan monky
8 months ago
never call towing Phelan...they never come by your car they tell you a specific time and then they tell you that in 10 minutes...then they're about to arrive...so last...they don't answer you anymore...after wait 5 hours... lousy service... I've never met a company with a lousy reputation... it's a company with no respect for the customer... they don't know the meaning of RESPONSIBILITY AND RESPECT...Service: Car towing
Sarah Lopez
a year ago
A truck hit my Honda Accord crosstour 2011..My insurance asked for the car to be tow to caliber collision. There shop was closed that day. You would think since there was already in order for it to go there that they would have taken there the very next day available that the place was open but no phelan towing decide to keep my vehicle for over 13 days and still there. I've been calling and calling still to no avail my vehicle still resides at phelan towing they said that they don't get paid for stuff like that so in other words they're keeping my car until my insurance pays them for keeping it there all those days that my insurance never asked them to keep it there for in the first place. My vehicle is a desirable vehicle considering they don't make them anymore and so the guy on feeling so proceeded to tell me how my car was totaled I said you don't know that you do not have the expertise to tell me that my car is totaled.do not believe them I think they want to keep my vehicle there so they can get paid extra days and also I think they want to keep my vehicle they're hoping that it would say that if they said it was total that they can somehow keep my vehicle I find this is ridiculous and outrageous I've never felt so disrespected in my life by a towing company.Service: Car towing
tonya arrieta
2 years ago
Worst tow truck company I ve ever dealt with in my life. The driver was super unprofessional cussing telling me to shut up trying to start a fight with my kids and so much more. When I expressed my opinion on his behavior he told me to shut up or he would Take my car to his impound lot . I m appalled this guy even has a jobService: Car towingService: Car towing
Amy Avila
2 years ago
Horrible customer service! Representative was laughing At me while asking a question and hung up on me blatantly told me he was not going to do the drive and that I need to call AAA and cancel. Just horrible! Don t recommend at all! Nothing professional!!
donald mcfarlin
8 months ago
Mike from Phelan towing showed up with a Great attitude and professionalism...I was grateful for him...5 stars Service: Car towingService: Car towing
Jenny
2 months ago
Never showed up and dispatched twice
Pilar Brown
8 months ago
Moises showed up very quickly and was very professional. Handled the job very fast.Service: Car towingService: Car towing