Bill's Towing

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Steve Sbragia
a month ago
I needed to have my classic car moved from my shop to a paint shop in Petaluma. I was told by a friend that I should call Bill s Towing which I did, they were able to get to my shop in a very short amount of time and the driver was extremely courteous and careful with my project car. From Sarah on the phone to Mike, who was my driver it was a great experience all the way around.

  Integrity Review Service
6 months ago
They did a great job. They had to tow my car behind the flat bed and in reverse back it up a narrow driveway about 50 yards, an extremely complicated maneuver that only a true professional could have managed. Well done. Very well done.

  Jason Clar
3 months ago
Most of the drivers are on the level. Hard workers. One of them isn't. Always looking for the easy tow. If it's tough, he bails out and makes one of the real drivers do the job.

  Ryan Kompa
7 months ago
It's too bad you can't leave negative stars. This is Hans down the WORST company I've ever encountered. They are liars, manipulaters, thieves and generally all around horrible human beings. They loaded my car and then told me they couldn't take me the 30 miles and they'd put me in an UBER and deliver my car the next morning,? Pretty shady and pathetic business practice and I won't even go into how rude the driver William was... That was on Sunday September 10 and it's Tuesday September 19 and I STILL DON'T HAVE MY CAR!!! They won't call me out return my calls and I can't for the life of me figure out why they are doing this but I've reported the car stolen and am in process of filling a lawsuit. I've also filled claims with BBB(Better Business Bureau) and they are going after them pretty extensively .It's really one of the most insane things I've encountered from a business.I mean what are they thinking? How are you going to talk your way out of this? I have so much recorded and every call documented. Just a warning. You are better off pushing your car home Anyway... STAY AWAY FROM THESE PEOPLE. THESE ARE NOT GOOD PEOPLE. THIEVES, LIARS AND ALL AROUND HORRIBLE PEOPLE. Nice try with the reply. I don't have any record of this call. LoL. Funny the messages you left you knew an odd amount about it for not having any record of the call??

  Hana Pryden
4 months ago
Rude to park in the middle of the road and block both directions of on going traffic

  Alfredo Dominguez
7 months ago
Waited over 4 hours to get a tow truck from Allstate til I call bill s towing, showed up in 10 minutes and got me home with no problems. My car is also low and managed to make it happenServices: Special vehicle towing, Car towing, Long distance haulingServices: Special vehicle towing, Car towing, Long distance hauling

  n a
a month ago
They were 4 stars. They said they would be there in about an hour. 20 minutes later they showed up and got me out of the ditch.

  Matty J Arguello
8 months ago
Go to Bills hands down. They do long distance, as well as local obviously. They work with you in a very proficient an professional manner. Won't go into price, each tow is ts own deal. Try them first, no doubt..

  Abraham Casta�eda
a year ago
If you see these guys coming run and run fast! They are horrible. I don't know why AAA continues to do work with them. After waiting for 2 hours for a tow they canceled me 10 before the drive was suppose to show up. Then I was told they wouldn't be able to tow my car until the next day. The manager or owner lied about me refusing a ride or arranging someone to pick me up. I had a friend pulled over with me waiting to drive me.Response to the owner: NO my AAA call was denied and the tow was canceled. Your company didn t even touch my car even with me having another person with a separate car waiting with me to give me a ride. I had to hire my own tow truck and pay out of pocket because you lied. Read the first post before you reply next time, It s clear as day.

  Lorraine Lori Medinas-Graham
a year ago
I actually called AAA and they sent Bill's Towing To tell my Tesla Model S to the supercharger. The driver arrived within 6 minutes... which is a record in my book!!! He asked questions regarding the car to be thorough and was very knowledgeable...and also extremely nice, which I appreciate these days. My car was towed perfectly, which I also appreciated, especially since I couldn't get any other tow trucks in town to come and tow it for me (because it's a tesla).I had been stuck there for quite some time, so my car had drained the battery down to three miles before it would have been dead...which really ruins the life of your battery.

  Ron Kaupp
a year ago
They are the worst. I called AAA and waited 2HOURS no one ever came AAA kept saying they are on their way. After two hours of waiting AAA called and said tow drive refuses to tow saying it had a broken front tire and was abandoned. How can it be abandoned if I was there with the current registration also he said he wouldn t tow because it was full of garbage It had a cab over the back of the pickup truck and had camping equipment in I called to speak to the manager 5 time over the past 3 days being told by the receptionist that Steve will call me back and that what happened to me was very wrong. I never received a phone call these people are very unethical and liars I would not trust them beware call someone another tow service and if you are with AAA Tell them you don t want Bills tow service from Petaluma you want another tow company to help you One that will be courteous helpful and professional againBE WAREService: Car towing

  Yong Oh
2 years ago
I needed to get my suburban to a local shop after the serpentine belt came off. And Alex from Bill's Towing came within about 30 minutes with a big smile to help me out. He was fast, professional and overall a great guy. Which made the whole ordeal much better for me to deal with. I highly recommend this company. Thank you Alex and Bill's Towing!

  Ted Loebe
2 years ago
Bills Towing responded to a AAA roadside assistance call I placed. The driver got to me within 10 minutes (or less) and had me back in the car Iwas locked out of in less than 5 minutes. So, good work AAA and great work Bills Towing!

  Tom Ferrara
5 months ago
Very quick response, very fast loading and delivery. Nice guys.

  terence Gray
a year ago
I made a mistake. I left my car parked overnight on Petaluma Blvd where there was an event the next day with a street closure. My car was towed. I paid a $188 penalty fee to the police department.The total charge from Bill"s Towing was $510 for a tow of 1.7 miles. That's an obscene abuse of the system. The tow charge was $310. The storage charge was $100/day. I reached out to them on Sunday four hours after they towed my car. I was told $100 for the Sunday storage and another $100 to get my car that day as they were normally closed. Alternatively pick the car up on Monday and pay the same (now 2 days storage). The car actually sat in their lot for a total of 23 hours.Bill's Towing service has a normal base charge of $155, plus $10/mile. I paid nearly double that due to a contractual relationship that Bill's Towing service has with the Police department. Bill's Towing service justifies those rates by saying that is up to the police department. A contractual relationship involves both parties. Bill's Towing service, not the police are the ones who benefit from this 100% increase over normal towing charges. It is an incredible abuse of the system to allow this and for Bill's Towing service to accept this and double their rates when the tow involves the police.Service: Car towing

  Chris
a year ago
Rude, lazy, inconsiderate, A-hole.... no respect... as a AAA Customer I'd hope that this guy was the last person to show up road side for any reason. He'd probably be drunk anyway. Best believe AAA is my next call. No one person in the world deserves an interaction like I just had with this guy!

  Tashia Flucas
a year ago
Yesterday my Lexus broke down on Lakeview Highway in Petaluma where there is heavy traffic. I called GEICO and they sent Bill's Towing. The whole process was professional. I received a text that they were 40 minutes away and then 15 minutes later received another text that they were 10 minutes away. The driver VIC was super nice, had a fun conversation on the way back to my home, and parked my car like the PRO that he is! I wish I could give you 10 stars. Thank you!Service: Car towing

  Lisa Lopez-fugate
2 years ago
Hal was my tow truck driver and I had to ride with him to my destination. Let me just say a great human being he was completely caring and understanding. Of my situation andcompassionate person I was surprised we hit it off well ...I recommend this tow company any day Service: Long distance haulingService: Long distance hauling

  Kyle Franco
a year ago
Amazing service and timeliness. Michael was my driver and he was extremely polite and helpful. I would recommend using them all the time.

  Jerry G
4 years ago
I called them and asked if they could jumpstart my car battery. They said sure and that someone was nearby. I gave them the address and information about my car. I waited two whole hours and no one ever came. Should you ever have a car emergency, don t waste your time with this joke of a company.

  R M
5 years ago
Helped me tow twice, for a very difficult situation. They were flexible to my towing needs and friendly. They also seem to have a great relationship and knowledge of the mechanics in the area and helped me find a mechanic I was very satisfied with.

  Jessie Dean
4 years ago
These guys at Bills are so kind. And dispatch was overly helpful not in any bad way of the word. She was willing to go the extra length to help me with a battery replacement. Thank you!! Lol i still need a battery!!lol

  Heidi Ingelfinger
4 years ago
Service was fantastic. Vic was super friendly and made a flat tire in the rain situation so much less stressful. Super nice people for sure. Would recommend them!

  Nancy Case Rico
11 months ago
Unreal service! Was worried about busted car getting to Marin.. Bills Tow took care of everything ! Many thanks!Services: Car towing, Local haulingServices: Car towing, Local hauling

  Sandra McCullough
11 months ago
The woman at the front desk was very helpful, polite and understanding of my situation.

  Jaime Garcia
3 years ago
Bills towing is the latest and the greatest. Fast an freindly service. They also sell sheds an offer uhaul rental services wich is a plus

  Naomi Campbell
2 years ago
They always go beyond my expectations ,last time they helped me I called for a tow and they started my car! And been driving since

  Teresa Webb
6 years ago
I recently had an experience with Bill's Towing. It was very positive which is what you need when you are in need of AAA services. It is a very professional company.

  Scott H
4 years ago
It took a while it was at a busy time of day I suppose but other than the time I had to wait everything else was good

  Sam Last
3 years ago
Their times estimates were too optimistic so I ended up waiting much much longer than expected. But they did have kind service.