Toyota Pasadena Service Department

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Dale Wilson
6 days ago
Excellent job with communication and my having to reschedule a couple times due to health reasons, excellent and friendly service in-person but gave me a key fob that was missing pieces and now they won t return my texts.

  Marlene Scott
2 days ago
The service rep named Daniel Juarez was rude and very unprofessional. He acted like I was bothering him. He was not kind at all and had a frown while talking to me. I waited over an hour and a half just to have my battery checked. I was ready to walk out! It was a wonderful woman in a red Polo shirt named, I think, Rosa Rosales who finally came and helped me solve the issue with my battery. The beginning of my service today was horrible because of Daniel but the end was wonderful because of Rosa. I appreciate her kindness and listening to me and following through with me. Toyota definitely needs more positive, kind people like Rosa. Kudos to her!

  Rocio Ayala
a month ago
Chris from service desk was SO patient and helpful while trying to work around my schedule to get my vehicle in for repairs. He made sure my rental was ready for pickup so i didn't have to wait any longer than necessary, kept me up-to-date on the repairs and personally inspected my vehicle before i picked it up. I felt he went above and beyond, he made the entire experience a positive one

  Ramona L. McGee
a week ago
I went in this week for an oil change and tire rotation. I had no appointment, called last moment yet i was able to be accommodated. My service representative was John Subee. I always ask for him because he is patient, informative and kind. Generally, all the service are great.

  paulette cerutti
a month ago
Was immediately welcomed and greeted and then directed to door 4 to meet with Miguel who also welcomed and greeted me. He processed the paperwork quickly and took time to explain what the service included. I signed paperwork and Miguel said he would be in touch with me by text. My car service was due to be completed by 11:10 but my car was ready by 10:14, a pleasant surprise.The process of retrieving my car was also done efficiently and courteously. It was a good day of service at Toyota. I and my Prius are happy.Thank you!

  Eyad Fakhreddine
a month ago
The staff at Toyota of Pasadena is friendly and welcoming. From Anthony who greeted me with a big smile when I arrived. To Haide who explained the service thoroughly and kept me up to date on the status of my vehicle. She is knowledgeable and pleasant.Great vibe to start my day and very efficient wait time. Even Chris another Service consultant was engaging and nice as well. My first time at this location after an unpleasant experience at a Toyota dealership much closer to home and they confirmed I made the right decision bringing my vehicle to Pasadena.

  Josue Maldonado
3 weeks ago
Angela was super helpful. She explained everything in detail. More so than any other personal that has helped us. Even before asking she was already answering questions that we had. Angela, you truly are amazing and thank you for all your help. I will be asking for you next time.

  David Overturf
5 days ago
It was a simple job of providing a second e-key for the new 2024 Toyota Crown we purchased in late November of 2023. Arrived at 7 am and rolled out at 9:30 am with the new e-key. 2.5 hours to unpackaged and program the key. A little long but I get it. Enjoyed coffee during my visit, walked around and looked at new cars. They drove our new Crown around and I asked why they didn t wash it? They used to do that as a thank you for the business, but they said the city made them quit that hmm. So I drove off. The service was fine, just a little long for a simple job on a early weekday morning.

  Tris Mareci
a month ago
Daniel in service was amazing, he helped me deal with the 3rd party service contract (who refused to pay) and then went above and beyond helping me with getting my truck fixed despite that. He's the man and deserves a raise and to be promoted!! My truck is fixed now, and is running great!

  Jorge Rodriguez
a month ago
Service was excellent. I left my vehicle the day before since I have to be at work very early in the morning. The work was completed early the next day. I picked it up the next day at 5:00 pm. Everyone was very courteous and friendly. My only complaint is that I wished someone explained to me how the new alarm system is supposed to work and its operation. Later the next day I found its manual in the glove compartment.

  TACLOBAN CITY
a month ago
Very satisfied with the service. I was taken in by Freddy Caravallo without hesitant. He told me how long will it take and he was on the dot. I arrive, and checking then check out. Fantastic job. I recommend Toyota of Pasadena.

  preston grove
4 weeks ago
Great service The service writer was very helpful and Went above and beyond. I had to take my truck in to replace the passenger side heads due to a. Common issue that Toyota tacoma have the service writer Stephanie very helpful kept me up to date on The status of my vehicle. I ve had many bad experiences with dealerships. That s why I never take my vehicle to one, but this one. Is Different I bought my truck here back in 2018 and never had a problem . and when the time comes, I will be buying my next one here also.

  Justine Stevens
4 months ago
Just took my car in for routine service- the experience was great! I had an appointment for 7:30am, I was helped quickly and worked with Chris G. I appreciate his integrity and helpful nature. My car was done pretty quickly, before the time it was promised. Pickup was easy and pricing was reasonable. Glad to have this as my go-to dealership/service center. Haide was helpful also and I appreciated her assistance. Thank you! :)

  Ed Sewall
a week ago
Smooth process. Kept me well informed. Explained recommended repairs. Agreed to hold off on one repair. Friendly as usual.

  Thomas Duong
3 months ago
They did an adequate job. It was relatively affordable because I found a coupon on their website but I don t know if they did anything better than a Jiffy Lube would ve done. I listed a number of things that I wanted to have the service people take a look at when I dropped it off. It did not seem like any of the things were put in the notes therefore the technician did not address them. I was told the service people only have certain amount of time. All of the things that I listed were things that could be looked at visually while they were doing the maintenance service. They did take pictures of a couple of problem areas that I need to address on my truck which was helpful. I came in with a check engine light on, and I left with the check engine light on. I did not expect them to fix it, but they didn t even bother to give me a code or tell me anything about it. Overall, I probably could have gotten the same service at a Jiffy Lube for less money and those technicians would have given me ten minutes of explanation time.

  Michael Walsh
6 days ago
Always a good experience. Nice people, and the do the job right and quickly. Head and shoulders above the other Toyota dealer service departments, I ve used over the last decade.

  Ruth Siegel
2 months ago
I took my new Prius in to get my second key fob, reprogrammed, got an appointment, immediately dropped the car off, and they were done in less time than they estimated. Everyone was very friendly, especially Angela. I m very happy with the service

  J&J Osorio-Wu
2 weeks ago
Always a pleasure going to Toyota Pasadena. Everyone is always courteous and they get me in and out as quick as they can. Will always go back to them for all my car needs!

  Matthew Coleman
3 months ago
Chris in the service department is excellent! He is always very professional and friendly. He makes you feel like you have a personal friend looking out for your well-being. As long as he is at this dealership, we will continue to take our two cars to him. Thank you.

  Arielle Lopez
2 months ago
Mark Zhang was super friendly and created a friendly environment while I waited for my car to be serviced. I saw two other individuals who were informative as well. Overall fast service and was in and out in 1.5 hours. Thank you Mark and staff!

  Karina Alcantara
5 months ago
Today I took my car in for maintenance I always take my car to this dealer because they always do a great job I always get the best advisors today I was helped by CHRIS GHATTAS he had such a great customer service he explained to me what needed to be done with my car thank youThe only problem I had today was that they left a spray bottle in my car with liquid that spilled I believe it was the maintenance who left it there other then that everything was great

  quiana roberts
2 months ago
Chris and the Team are amazing!!!! They helped me with a problem I was having for over 5 months and were able to fix the problem. From the moment I walked in everyone was welcoming and kind. I am so grateful! Now I can drive with peace of mind.

  Smbat Avetyan
a month ago
Everyone is professional and nice. Came in for an oil change no appointment, I waited for just over 2 hours for it to be done. Jiffy lube has me in and out in 10 minutes and they charge less for the oil change.While I will return and I do recommend this dealership for other services, I will not return for an oil change in the future.

  Rita Curtin
a month ago
Everyone is professional and very helpful. Haide Camacho was exceptionally helpful, courteous and nice. Look forward to seeing her again when I come back for my next service.

  Randi ORRETT
a month ago
Loved Anthony and Angela! Helped me out, explained everything that was happening and made me feel like they cared about giving me excellent service. Give them raises!

  Miriam Calayan
2 weeks ago
Toyota Pasadena is one of the cleanest and spacious dealerships.Their Service Rep Kiosk is very customer friendly and convenient to find.As always the most friendly and efficientService Rep. Mr. John Subee took care of our service needs promptly and with a high level of competence !Kudos to everyone at Toyota Pasadena !Service: Tires

  MB Meudell
3 months ago
We needed to replace our side view mirror on our Prius V. When we called, Toyota of Pasadena made an appointment for the next day. They efficiently checked us in when we arrived and completed the job, as promised, in the early afternoon. They also kept us updated during the repair process. We were very happy and satisfied with the service.

  Desiree V
4 months ago
Freddy was my advisor for my last minute appointment. He took all my information and concerns quickly. Gave me realistic timeline and was able to stick to it. The virtual assistant they provide was easy to navigate and made picking up my vehicle that much easier. I will definitely continue to use this service department.

  Daisy Barragan
2 weeks ago
Freddy was super nice and throught the day kept me updated. He was very conforting for my needs. My brand new 2024 is having issues, and he was very patient with me and understood my concerns. He even started a claim for me. He also got me to work promptly after my drop off.

  Dave van Gogh
4 months ago
Efficient service. My only complaint is that they want to charge you $118 to replace the cabin air filter - this is highway robbery. You can get the filter for $15 and replace it easily in 2 minutes. Otherwise great service. Just shop around for prices if they suggest work on your car. For example they suggested wheel alignment for $170 and I found it at a wheel alignment place for $130