Rusnak Service Center - Maserati, Bentley, Rolls-Royce

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Sevan Harabidian
3 months ago
Ten days before Christmas, a disturbing incident occurred the windshield of my Maserati Levante was inexplicably shattered by a brick, thrown by a homeless individual in Santa Clarita. Despite the incident being captured on security cameras, both the authorities and my insurance provider appeared unsympathetic, which compounded the distress of the situation.Given the impending holidays and our plans to host family gatherings, the need for our SUV became absolutely paramount.I devoted countless hours over the following week contacting my insurance company, only to be met with frustrating responses insisting I exclusively deal with Safelite. Upon contacting Safelite, I was disheartened to learn that the windshield was a specialized order, necessitating a 4-5 week wait for it to arrive from Maserati, followed by an additional week for replacement. This news left me feeling utterly disheartened.In a moment of desperation, I contacted Rusnak Pasadena, a dealership where I hadn't previously made any purchase from. Despite the late hour, I left a message for their service department and arranged to have my car towed there. The next morning, I received a call from Jennifer at Rusnak Pasadena's service desk, offering me an appointment for the following day. Little did I know that this encounter would become a turning point, marking the start of an exceptional customer service experience.Upon meeting Jennifer, her warmth and genuine empathy were immediately evident. She assured me that she would handle everything from that point onward managing the insurance process and overseeing the repairs. Given the stress and disappointment from prior interactions with my own insurance company and SafeLite, I was initially skeptical.However, Jennifer's kindness and professionalism soon began to reshape my expectations. To my surprise and immense relief, Jennifer graciously provided me with a loaner car, a brand new Maserati Levante, to use while my car underwent repairs. A few days later, Jennifer reassured me that despite the holiday rush, everything would be managed efficiently.After Christmas, Jennifer informed me that the repairs were completed, and my car was ready for pickup. Upon arriving, not only was the windshield fixed, but Jennifer also shared that a faulty rain sensor and battery had been replaced, and a loose interior panel fixed, all at no additional cost. The car was meticulously detailed, leaving it feeling as good as new.At pickup, settling the insurance deductible was the only thing left for me to do Jennifer had seamlessly managed everything else. Her exceptional kindness and the outstanding service at Rusnak Pasadena made me feel like a valued VIP celebrity customer, despite my lack of prior purchases from them. Jennifer's dedication to exceptional customer service was truly unparalleled.Rusnak Pasadena is incredibly fortunate to have Jennifer on their team. Her commitment to excellence has secured my loyalty, guaranteeing my future business. I can't help but sing praises for Jennifer and the entire team at Rusnak. For me, Rusnak now signifies unparalleled VIP service. Trust me, a visit to Rusnak will exceed your expectations.

  Jimmy Hong
7 months ago
Best of the best.. Service advisor Jennifer Lew was very professional and prompt. Thank you so much.

  Christine Brackins
3 months ago
Jennifer at Rusnak Maserati is wonderful. She is efficient, communicates clearly, and took care of all my needs quickly. Thank you Jenn!

  Chris Petrosyan
a month ago
Exceptional Service!!! Thank you very much for the professionalism, warm hospitality and a quick turnaround ..

  Joe Povod
7 months ago
Brian edwards is the real deal !Took care of all my needs with my Bentley , respectable , honest man , in a world full of lies !If You go here , ask to deal with him !Services: Steering & suspension repair, Wheel alignment

  Christer Andreasson
2 months ago
Very efficient check in and service! Regular maintenance was performed in less than 2 hours!!

  Sagar Patel
10 months ago
Mitch was great help. Let me keep the loaner a little longer as I was unable to come pick up my car when it was ready. Car feels good and customer service was excellentServices: Air & cabin filter replacement, Air conditioning, Oil changeServices: Air & cabin filter replacement, Air conditioning, Oil change

  Randall Loker
6 months ago
Mitch was outstanding in every way. Super helpful, responsive, honest, practical. Can t say enough.Services: Transmission, Electrical repair, Air & cabin filter replacement, Exhaust, Tires, Steering & suspension repair, Electrical, Auto engine diagnostic, Body & Trim, Wheel alignment, Transmission repair, Brakes, Air conditioning, Brake service & repair, Battery, Oil changeServices: Transmission, Electrical repair, Air & cabin filter replacement, Exhaust, Tires, Steering & suspension repair, Electrical, Auto engine diagnostic, Body & Trim, Wheel alignment, Transmission repair, Brakes, Air conditioning, Brake service & repair, Battery, Oil change

  jun lu
a year ago
I have bought a brand new Bentley continental gt from Rusnak last year August. I have experienced numerous potential safety problems since I bought the car, and these problems have never been solved after went through Rusnak service for twice that took a month! Not only they didn t fix all the problems but also claimed that some issues cannot be found (all the issues are the ones I ve experienced). Ironically, in the second service they found one issue that they claimed that couldn t be found. That means I will drive this car with concerns about the unknown potential safety risks such as automatically shifting to N mode for no reason while driving, automatically tighten the safety belt ready for accident while normal driving for no reason, etc. This is an extremely terrible experience.

  Jay Shin
5 months ago
Perfect !!Service advisor Joseph Yu provided 5 + star service.

  Hengyuan Liu
7 months ago
Michael was wonderful helping me to purchase my new car. Professional and helpful on making plans. Good experience.

  Timothy
11 months ago
I have a 2006 Maserati. 4800 miles. The repair cost I was quoted was $50,000. ARE YOU SERIOUS. Still waiting for the quote for the repairs. Trans Fluid topped off.Service: TransmissionService: Transmission

  Estee Rodriguez
2 years ago
I own two cars that are serviced at this location and each time they are prompt, thorough and professional. The customer service is friendly and they get our cars back to us in a timely manner. I am very impressed and appreciative of Joe s desire and ability to go above and beyond to help me out. I would recommend this location highly!Service: Oil changeService: Oil change

  Caroline Howard
5 years ago
Happy customer. It didn't start out well but they made up for it. I called to make an appointment to replace a broken windshield on my Maserati. I was told it would have to be ordered. Was given an appointment a few days later. Arrived was told it would be a couple hours to complete. I was taken to the nearby mall to wait. About a hour in I received a call saying that my windshield was given to someone else. They couldn't repair my car today. I had driven down from Lancaster. When I returned to the Service Center, Chad apologized for the mistake and provided me a loaner to go home in. Loaner car had issues. Driving home the alarm would go off while driving. Very frustrating. I had gone to far to come back so I continued home hoping I wouldn't be pulled over by Police thinking the car was stolen. Contacted Peter the Service Advisor explaining the situation. Was told they could call roadside service but the didn't have another car for replacement. Finally made it home without incident. The next day I received a call that my car was ready. Because of the issues with the loaner. I was afraid to try driving back. They actually had a flatbed delivery of my car and took their car back. I started out a frustrated customer, but ended a very happy customer. They provided excellent customer service. Thank you Chad,Peter and Hannah.

  J L
2 years ago
Mitch was courteous and professional. He went above and beyond to address the issues I had and the issues I weren t aware of! That s the top quality level of service you d expect from a luxury dealership and service center. I would feel confident recommending him to everyone.Service: TiresService: Tires

  Orlando Rodriguez
2 years ago
My Ghibli had a flat tire and was taken care of. The road side assistance is amazing , did not have to worry about my care getting picked up and taken to the dealer. Mitch at the dealer is amazing. He always goes out of his way to take care of you with clear information about your car.They picked my car up tpok it to the dealer and brought it back to my house. It was a big help since i was at work .Service: Tires

  Suzi Kalypso
2 years ago
Brian Edward's is always so welcoming and make the car service experience less stressful and is very prompt. My father passed away and use to take care of all my vehicle issues and Brian has been a great substitute for my vehicle problems Thank you Services: Electrical repair, Tires, ElectricalServices: Electrical repair, Tires, Electrical

  Alex Backer
4 years ago
You should read my year old review below for details on how this was the worst service center I ever went to.Yet I thought things might have improved when in May of 2019, they hired a new service manager, Brian Edwards, who wrote to me: I am unfortunately aware of the recent and past issues here at this location. With our new General Manager and myself, along with various others, we are working on repairing those issues and rebuilding good relationships with our clients, and working to returning back to the Rusnak Standard of business!... Thank you very much for your business and giving us the opportunity to assist you. So I decided to give them another chance. The past wasn t Brian s fault after all.But when I booked an appointment, Brian intervened and canceled it, writing I have had time to review your file and your history with the Rusnak Service Department, along with your Yelp review. I understand that you were asked not to return to our service department. At this time, unfortunately we are unable to assist you on your Fisker. So even the new manager they hired to fix their customer service problems was utterly unable to fix anything.So my warning to innocent car owners remains: this remains the worst service center I have ever known.

  William Alton
2 years ago
Was running a little late for my appointment but they were happy to take me in, fast, courteous and got the work done quickly and in time. Offered me car loaner or transportation but I didn t need it, still nice of them to provide.Service: Body & TrimService: Body & Trim

  Luca
4 years ago
This is a fraud company. I asked them to do oils change, and told them if there are any other services need to do please let me know and offer a quote. They said ok and performed all services like replaced spark plug, air filter and carbon filter without my agreement. Although I remind them and sent a message to them, they just disregard it with no response. After that, they forced you to pay! Be careful the contract they may trick you to add some stuff but they will never clarify that!

  Safi Satmah
a year ago
As always, Mitch and Brian exceeded all expectations! Very professional, knowledgeable, and friendly. I strongly recommend Rusnak Maserati Pasadena service. Thank you!Services: Air & cabin filter replacement, Transmission repairServices: Air & cabin filter replacement, Transmission repair

  Desiree Manuel
3 years ago
Brian and Andrew cater to clients with the utmost professionalism and proficiency! They responded to requests in a timely manner and provided updates upon request. I enjoyed working with them.Service: Auto engine diagnosticService: Auto engine diagnostic

  Lew Samuels
2 years ago
Replaced the windshield of my GT and did a full service. Great work and follow up during the 2 week process of fighting with my insurance company to get the work done properlyServices: Electrical, Oil changeServices: Electrical, Oil change

  Andrew Estrada
3 years ago
The Maserati Service Representative was professional and explained what exactly was done with the car. They also offered to give me a ride to my home if I needed it. They also made another recommendation based on their findings and made the repair. I would recommend them for your particular car needs.Service: ElectricalService: Electrical

  D S
7 months ago
Top notch service as usual. The best experience out of any local maserati service center.Services: Electrical, Auto engine diagnostic, Body & TrimServices: Electrical, Auto engine diagnostic, Body & Trim

  Din LBC
2 years ago
Joe and Mitch are professional, super helpful and just plain nice. Not an inexpensive service center, but their client care makes the cost less painful.Services: Air & cabin filter replacement, Tires, Brakes, Oil changeServices: Air & cabin filter replacement, Tires, Brakes, Oil change

  Joel Sanchez
2 years ago
Everything went well from the time I brought my car in to the time I left. Everything was very professional and straight forward with the services provided. A very satisfied customer.Services: Air & cabin filter replacement, Oil changeServices: Air & cabin filter replacement, Oil change

  Khang Nguyen
2 years ago
The staffs are very friendly, knowledgeable and helpful. Take care of my 2020 Flying Spurs perfectly. Exactly what you would expect from a world class Brand!Services: Tires, Electrical, Oil changeServices: Tires, Electrical, Oil change

  Laura Torrence
2 years ago
Joe, the service manager, is phenomenal! They all are so professional, kind, thorough, accommodating. They are amazing!!Services: Electrical, Body & TrimServices: Electrical, Body & Trim

  Dylan Hardy
5 years ago
I called up to see if they could service a 1998 Jaguar XJ8 Vanden Plas that was purchased from them and after being placed on mutiple holds the receptionist, Ivy, told me they could not because it was more than 10 years old. When I asked if she knew of a shop that could she curtly said, "no" and hung up on me.