Bentley Pasadena

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Tina Tate
a month ago
They treated me with dignity and respect. They were warm amd welcoming. I felt like they'd known me for a long time. Ricky was a delight. Eric was most kind and helpful in programing my car. Everyone was so helpful and friendly. The process went month and quickly. I look forward to upgrading soon.

  Carol T
a week ago
The sales side was great. Very user friendly. The paperwork side was a bit clunky but we were buying and shipping out of state so it was not a vanilla transaction.

  lisa asa
3 weeks ago
Steven Johiro has been taking care of me, my family, and friends for 15 years now. We trust and value his opinions / ideas and because of that, we have followed him wherever he goes. He is very courteous, professional, and knowledgeable. I can ask him anything, anytime, anywhere, and he will always help me. His dependability and reliability are exceptional as he always puts his clients first. My family, friends, and I are very excited and pleased to see him now working for Bentley / Rolls-Royce in Pasadena.

  Natalya Skye
a day ago
Will not recommend to deal with Rusnak, unless you want to be fooled by these people. Good credit history they still will lie, manipulate and get you the worst loan ever. They found the bank for me at 14% when a week later I walked into B of A and got the loan for 7%. They told me I have too many loans and the car I m financing is old, that s the reason for 14%. After I got my own loan they said they don t have good relationship with Bank of America and that s why they couldn t get better deal. Bottom line is: bunch of cocky, pretentious liers.PS. I asked Rusnak to take B of A loan since they haven t financed my loan yet, after two weeks. They quickly pushed it through not to loose their commissions. Ugly. Disgusting people. Don t be fooled by them.

  Howard Hyde
2 months ago
Very disappointed because I left my product glasses inside of the vehicle and within 48 hours I spoke to them and they told me it was gone. I paid $300 for these glasses and I was not happy about that.The salesman was very courteous, and I appreciate all his extra effort but again, I said in the dealership for about three hours, waiting for them to complete the process. I was not happy.

  John Tobia
3 months ago
Javier and Barbie were great until I paid for the vehicle. Then, one commitment after another, was not fulfilled. More than 2 weeks after payment, I do not have a bill of sale and cannot title the car. Do not purchase a vehicle here.

  Andrew Slocum
3 months ago
From start to finish, my car buying experience at Rusnak Pasadena was nothing short of exceptional. I recently had the pleasure of purchasing a brand-new Maserati from this dealership, and I am thoroughly impressed by the professionalism and customer service provided.Firstly, a big shoutout to Alex Co, the sales consultant , who made the entire process smooth and enjoyable even reaching out to me on Christmas after my inquiry. Alex's extensive knowledge about Maseratis was evident, and his passion for these exquisite cars shone through. He took the time to understand my preferences, patiently answering all my questions and guiding me through the various features and options. His approach was never pushy but always helpful, making me feel at ease throughout the decision-making process.Alex in financing helped navigate through the financial aspects of car buying can often be daunting, but Alex made it a seamless and transparent experience. He was efficient, clear in his explanations, and genuinely worked to find the best financial solution that suited my needs. His professionalism and expertise in handling the financial details were truly impressive.The general manager, Anthony Ziemann, deserves a special mention for his outstanding leadership. The level of customer care and attention to detail under his management is evident in every interaction. Anthony was approachable, responsive, and ensured that the entire purchase experience was up to the high standards one expects when buying a luxury car.The car itself is a marvel a testament to the Maserati brand. Driving it has been an absolute joy, and I couldn't be happier with my purchase. The quality, performance, and elegance of the vehicle are unparalleled.In conclusion, I would like to extend my sincere thanks to the entire team at Rusnak Pasadena, especially Alex, Alex, and Anthony, for making my Maserati purchase an unforgettable experience. I wholeheartedly recommend this dealership to anyone considering a luxury vehicle. Their commitment to excellence in customer service and their impressive inventory of high-end cars is truly commendable.

  Artin Martirosyan
4 months ago
They made it a very simple and easy process. Everyone was very knowledgeable and answered all my questions. Will definitely be back!

  Ryan Cho
6 months ago
Eric in sales has been fantastic in every aspect from the first introduction to the final deal. I would recommend him to other friends who are looking for their next car.

  Your Family Hospice, Inc.
3 months ago
Couldn t expect to receive any better treatment than Rusnak dealership I m going to have to say that Ray Mkrtchyan is the man to go to if you want a deal!

  Best Go
a month ago
Mr. Alex Xu is very knowlegeable and helpful. I will definitely work with him again!

  Stuart Barnes
3 months ago
Quincy and the Grenadier team were great throughout the entire buying process.

  Bill Ruttan
3 months ago
Totally professional staff made my purchase and handover fast and easy.

  Ben Thomas
2 years ago
Purchased a car from these scammers and the car broke down after 1 month. Do not shop here they will rob you for your money any way they could!!

  Yerlan K
7 months ago
Sara adwan was best help couldn t be more happy she explained every option and button in car I am very pleased with service will definitely work with her again

  Paul Lipson
6 months ago
Caring service, unwavering quality and a family feeling that builds confidence and trust. A great experience that is hard to beat - bravo!

  Armine Grigoryan
2 weeks ago
Service of the car was not done, car was sold without service checked and was not cleaned at all as promised

  Mac P
3 years ago
Great dealership. Mirna and Melody were both awesome. So helpful and knowledgeable in advance on assisting me with my Bentley issues.And can't forget about Brian,,, he too was awesome and very generous with his time and customer service to me when Melody was on her day off.GREAT team and definitely 5 star service to me as a customer.Looking forward to bringing in my DAWN next time for service.

  Steve Bland
a year ago
If you're shopping or servicing Bentley in Southern California I would recommend this Rusnak family owned and operated dealership in Old Town Pasadena. The staff is expert, dedicated, helpful and you know they're going to be there month in and out, year in and year out. This is a fine organization led by Tony Ziemann and Ray Mkrtchyan.

  Lula Davis Holmes
2 years ago
Julia Goldberg is the very best sales person I have every had the opportunity to work with. she went the extra mile to make sure that our purchasing experience would exceed our expectations. she is a true professional

  Aimal Jahani
10 months ago
Mirna Lopez literally went above and beyond for me on ordering a part for my 2020 Bentley Bentayga. I live all the way in Virginia and accidentally called them and everyone else near me couldn t help.

  Stan Nade
a year ago
Vrezh took care of me made the process real easy and simple best sales guy I have ever dealt with you would think buying a 300k car would be a hassle but not with vrezh that my second car I have purchased from him and he never disappoints me thank you

  Jerry Stockstill
3 years ago
I give praise to Rusnak Bentley Service! They are absolutely "top notch!"Melody is the quintessential professional, always advocating for the customer, and always thorough, cordial, and supportive. Brian certainly knows how to lead and develop a stellar team, and I cannot give enough accolades to this great group of service professionals. Although I drive by the Beverly Hills dealership, which is 2 minutes from my home, to take my Bentley to Rusnak Pasadena, I consider it well worth my time and inconvenience because of the "world class" service this team provides!

  Anwar Hasan
3 years ago
My service advisor Melody Beckford is simply outstanding. She is a great asset to your organization and is a prime example of Class A professional service.

  Brian Kang
4 years ago
I had HERAT ATTACK in 2020 Bentley Continental.Now I've got your attention, let me tell you a brief story. I was invited to test drive new 2020 Bentley Continental last year from Rusnak and "Clint" was assigned to show it to me. Now, since I ever saw the YouTube video about it, I was in love (not with Clint, the car.) So imagine how much I was excited to go for that test drive. But at the time, I was under lots of stress with my company's lawsuit and my heart was giving me warnings which I kindly ignored. As Clint was showing me interiors, I got a heart attack and it start beating 200 beats per minute. I guess I was too excited. Doctors call me X-Man for being still alive through that heart attack.Clint promptly took action and called 911 right away. So in a nutshell, a car dealer saved client's life. How often does that happen? Couple of days later, he was even kind enough to text me how I was doing and telling me "car is just a car, the important things is that you get better." It tells what kind of character he has. This guy used work helping autistic children, so imagine how nice person he is.At that time, I couldn't afford the Bentley but I promised myself that when I can afford it, I'll come back and buy it from Clint (my savior Jesus). After almost one year and much better health wise, I finally bought brand new 2020 Bentley Continental last Saturday from Clint.Man... how can I tell you... This is more of a piece of art than a car. Craftsmanship is absolutely beautiful. Attention to detail is amazing! Handling is so good, it feels as if yourself and car become one. There are so many safety and convenience features that I feel the car cares about me more than I care about myself. Interface is so intuitive I learned how to operate the whole system in just one hour without a manual.And most of all, I've got a extremely good deal from the most kind car salesman I've met in my life. So trust me and just see him first before contacting other dealers. On top of getting good deal, you'll have most pleasant purchasing experience ever. Feels like you're buying a car from your buddy. Rusnak has most Bentley inventory anyways. So trust me and look for Clint (AKA Jesus, he'll baptize me this Christmas.) If he doesn't give you a good deal, contact me and we'll put him on a cross. Don't worry, he'll resurrect in 3 days and probably eating sushi somewhere. And if Clint does sales pitch that "someone got heart attack because this car is so good," this Yelp review is the proof.Finally, a message to general manager at Rusnak. Why the hell are you not giving him a raise? He saved life of a customer for god's sake!

  Armaan Dossani
3 years ago
Ray and Ricky were incredibly professional, and a pleasure to deal with. We are from Texas, and they worked with us to ensure we had a safe and efficient transaction.

  LACityBroker Real Estate and Loans
3 months ago
Both Mike and Barbie are amazing

  Rick Culleton
9 years ago
They were slow getting the car shipped. It arrived with a bald tire and two of the keys were missing. The manager told me he wasn't going to help me because:1) I didn't really buy it from Rusnak Bentley Pasadena because I leased the car.2) The tire was fine when they shipped it. Maybe the transportation truck swapped it.3) One key was all they had, he didn't know what happened to the other two and I was out of luck and would need to pay $2700 to have the keys replaced.I paid well over retail for a low mileage SuperSports because I was buying from the Bentley dealership and it was certified. If I had known I was going to have to deal with this type of car company I could have saved myself $10,000 and bought it from any given car dealer on eBay.Apparently Bentley doesn't hold their dealers to the same standards as other high end automobile manufacturers. I would buy another Bentley. I just wouldn't pay the extra money to buy it from a Bentley dealer.

  Philip Cogen
8 months ago
Very well organized dealership rapid response to internet order

  Jc Fanous
7 years ago
My Experience was very pleasant and professional. Larry in Service is always very helpful and diligent. I would highly recvomrnd Bentley of Pasadena for any service needs.