Walmart Auto Care Centers

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Josue Medina Vega
3 months ago
Came in to exchange/prorate my car battery that was on its last leg. So in 2021 I bought a Battery from Walmart that I didn't realize had 3 year free replacement warranty. I went to the check in with a very nice sweet young girl ( wish I could remember her name to give her a shout out for helping me). Anyway told her I was going to need a new battery she said waiting time was about 2.5 hours. I explained that I have one of their battery and I just needed them to check it and confirm that I need another so I can replace it. She said oh okay give me a minute. She then got the battery tester and confirmed that my battery was bad. She had me follow her to get prorated and got me a new battery. I couldn't thank her enough She saved me soo much time and hassle. I installed the new battery and left her my old one. Customer service from her was top notch. This happened Saturday January 6th. I'm so thankful she listened to my story and understood that I can do the work myself just needed the part exchanged. Seriously thank you check in girl you were awesome.

  Edgar Ju�rez
5 months ago
Good place to get tires or other services for your car, service was somewhat slow when I took my car to replace a tire that was under warranty (less than a week of use and it blew up) but overall good

  Raymond Hernandez
4 years ago
I came here because they open at 7 am, but no one was here at 7 and the manager was late, so no work got started till 8 am.They didn't tell me that they couldn't work on my vehicle until over an hour after I left, I had to return only to find out they could work on my vehicle, at which point they finally starting the work and all that time was just wasted.I am watching a blue hair kid work on my vehicle right now and he couldn't be moving any slower. Very poor service, I am thankful these mechanics don't receive tips.Pictured is the late manager looking really busy just chatting it up with his friend.

  susan kearney
8 months ago
Don't go to this Walmart for auto care. Nobody is accountable for anything. They put the wrong tire on my car after I specifically gave them the size and details. After a couple of weeks my car is riding crazy and I need a wheel alignment. I return to them and they say they don't sell that size tire, I don't get why you didn't tell me that then instead of taking my money.I was very agitated about the situation and they didn't care.Ladies beware!!!

  Thomas Meier
a year ago
Took my new (to me) car here for its first oil change. Three months later my check engine light comes on, I look at my dipstick and realize I ve been driving around with overfilled oil for three months.When I went to ask them to drain the oil the tall black employee yelled at me to move my car (which was not actually blocking anything) while I was talking to the check-in girl and gave me attitude when I politely asked for a few minutes.The story goes on and on but I had to argue to get my paperwork to reflect that they drained the oil (which they did, a full quart probably, and another mechanic had my dipstick and his oil rag resting on my engine block until he saw me watching him, THEN he got a mechanic s mat to put them on ). Terrible customer service and obviously they way overfilled my oil which is REALLY bad for a car. Took like an hour and a half to get them to just take out some oil and get my paperwork. The tall black guy started freaking out again when he saw I was asking for a record of their service, making threatening gestures at me through the window.

  Yvette Lee
a year ago
Had new tires put on my car.after installation I noticed when i was going in and out of driveway the bottom of my car was hitting the driveway. I got an alignment and the car was still off I took the car back to Walmart so they can check out why it was doing it. They told me the car is OK and it might need shocks. I left the Walmart automotive to drive home and smoke was coming from under my hood. I opened my hood and power steering fluid was all over. What were they dong messing with my fluids. Did not have the problem before I went there,

  Stephanie Oliva
2 years ago
Promptly attended upon arriving and was explained in detail available offers or warranties. Overall experience was awesome and would recommend to anyone looking to buy tires.Only regret was not removing tire valve caps from old tires to use on new tires :(Assumed they came with tire

  Matthew Hoderland
9 months ago
Called in advanced and was told no wait and to show up at 3:30I drove 1 hour and when I got there they told me 3 to 4 hour wait.Staff need to communicate better to avoid these mistakes for better customer service

  Don Burchett
9 months ago
They advertise in the store that it's 11 dollars to have a tire installed on your vehicle but when there done they charge you $17.00 for the install they then tell you the price on the wall had changed and they just haven't changed it yet.

  Joely Simpson
2 years ago
I went there to get a tire change and I guess due to covid some of their processes have changed you used to walk into a little room but now you have to be checked in outside up under a tent. After waiting about 15 minutes the guy came and took my information my information and keys they weren't crowded but it still took them almost 2 hours to do one tire change.

  Patti Pearson
2 years ago
Happy with the tires, prices, and the service was ok. Quick turnaround. Customer should be asked if they want road hazard protection for their tires at $10 per tire, not just be automatically charged for this.

  Aryeh
3 years ago
Went in for an oil change and headlight replacement. Left with a lose tire valve and missing caps. Called to inform them of what they did since the tire got flat and we had to stop at a mechanic nearby and the guy who I spoke with said thats not our fault and thats it. The mechanic told us the valve was lose so all the air was let out. I tried calling again several times and all my calls are ignored. Very unhappy with my first and last experience here.

  Carie Briscoe
5 years ago
They got me right in took very good care of me and I was out of there in no time and the work was done very very well!! & I got three quotes from three different mechanic places!! Because my daddy didn't raise no stupid person~~> he always told me to take my car to three mechanics make sure they check the car thoroughly came up with the same diagnosis and diagnostic testing then choose the best bid that the shop gave you for the auto repair and make sure they're certified to work on your vehicle certification means they have experience and they become certified to work on your car!!

  Jeorgina Rodriguez
4 years ago
Terrible service they take your keys and say car will be ready in 3hrs then call you 2hrs to tell you they don't have the tires anymore. They should be more organized and check if they have the tires before making a client wait 2hrs for them to say they can't even do the job. Then the lady screams at me telling me it's ok at least I didn't make you wait 3hr! Terrible service don't go and waist your time because they don't care

  joshuarodriguez500
9 months ago
Terrie came to the paramount location. 3 hour wait time lo only one person working at a time there. Don't waste your time or money here. Legit little kids working here

  Adelaida Larios
a year ago
Call in to ask how much would they charge me if I bring my oil and filter. Was a reasonable price and didn t care if my car had a skip plate which was great other places would charge more.

  Soraya Salguero
4 years ago
Came here and had to make an appointment because they said it was a 5 hour wait. When I finally came to my appointment, I still had to wait about 3 hours for oil change and air filter. They seem to be so unorganized with limited staff, and good customer service seems to be lacking in this place.

  Carina
5 years ago
I WAS a loyal customer for about 4 years but no more. Please do not buy your car battery or tires from here, I know they're cheaper but your pocket and safety are important. To make the long story short, the tires are poor quality and the service is worst. The technicians don't always check what you ask them to. I bought my tires in March and they wore down by May (I don't drive much). If you do buy anything from here please get a warranty, and prepare to go back for additional work. Also stand outside and watch your car get worked on, that seems to be the only way they'll actually do their job.

  Edy Paz
2 years ago
Big companies will never match the service or quality of a small tire shop. This place is terrible. No one wants to be there and it shows; I don't blame them either.Go to Family Tires or someplace small.

  Matt G
3 years ago
Hi yeah, so I looked online to see when the auto shop close, it said 6pm. We just needed an oil change, My wife and I came 30mins before closing, and was told they won't provide service because they're close at 5:30pm not 6pm even tho the sign outside said 6pm, it was very misleading and dishonest of Walmart, the guy who service doesn't seem to know what work is. I would not recommend Wal-Mart auto shop at this location as they will most likely turn your service away, we wanted to complain to the manager at this Walmart, we waited half an hour and no manager show, finally we got tired of waiting, started shopping, when we finished shopping, There was line after line, but only 3 register opened so if you don't mind the long wait, and zero customer support, as well laid back, no workers, this is a perfect place for y'all.

  Manda Richardson
4 months ago
I was able to book my appointment online!!

  Ed Joseph Nader
3 years ago
Great products at a great priceI purchased 4 new tires and very happy I did so. They never over charge on labor or try and up sell you. I strongly recommend this tire center!

  Mando Alvarez
2 years ago
I was treated professionally and honest for my new tire installation. Great job by Jobi and His Team. It was my second set of tires from that location.

  THE EXODUS SOLDIER
a year ago
Stayed in line for almost 2 hrs to be told they can t install my tires because of one missing lug.

  Beau Samson
4 years ago
No service at all. Waited in line at the service counter for more than 30 minutes with no help, people started lining up behind me. Several associates walked by and said they were sending someone but that never happened. Security guy even came by and apologized, but still no real help. Not sure how they expect to make money without actually having staff to take customers.

  Miguel Hernandez
a year ago
The personal are always friendly went in for a oil change was out their within or less than a hour best service

  Alfredo Jimenez
5 years ago
Manager this morning refuse to work on my car because I told him the wrong dip stick is on the car. Even though these grease monkeys where the one who had it switched in the first place. Wasted 25 mins to get here to be refuse service. When their service sucks in the first the place.Stay away everyone.

  Edward Petros
a year ago
Burbank Walmart is very un organized non help from employees in store just stand and walk ..pass the time to go back home I don't like it at all

  Mauricio Flores
6 years ago
I went to change all 4 tires. I went in at 4:10pm and the lady in the tire center told me she couldn't do it because they close at 6:00pm. With only two cars being worked on. I have no idea why they couldn't help. Typical customer service to expect from Wal-Mart.

  Gerhard Raupp
6 years ago
Waited 2 hours for a tire change, for them to tell me they didnt have any my size in stock. They waited till after 7 so i couldnt go to a different walmart. Have to stay another night because i cant drive to az on my bad tire