Audi Palo Alto Service

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Arpan Sheth
a month ago
Very poor service.last 2 services they are giving the car back without washing and vaccum. Service Staff is unprofessional, liars who claim of doing things but actually not doing those. parts and labor are 30% more compared to other audi service centers.

  Jacqueline Jain
5 months ago
Very poor service. High turnover rate in staff and it feels that no one is in charge. When I bought my Audi last Oct, Audi only gave me one key due to chip shortage. Finally 6 months later, Audi corporate notified me that I could get the second key made. I went to the Palo Alto service center in mid June, the service agent told me he would order the key for me. I called every two-three weeks to inquire about the status, the receptionist said the manager will find out and call me back but no one ever did. I suspected the order was lost or was never placed. Finally I got hold of the part department in late August, the staff who was in charge of ordering the keys said he had placed my order in June and that it should come in the following week. So I called again, the guy was no longer with the company and another guy told me that there is no record of my order and he needs to place an order for me. My goodness, I had waited for 12 weeks for nothing!Then I call Stevens Creek service center which told me it only takes 5 business days to get the key. Now I understand why the Audi Palo Alto has poor reviews.

  Andy Chen
11 months ago
Great service experience here. Sidney was very responsive and let me know all I need about the shuttle service and the condition of the car. Did my 40k service and was able to get it back end of day as they said.

  Patrick Densmore
a year ago
Booked an appointment 2 weeks in advance but when I showed up I wasn t on their schedule. They said they could try to squeeze me in but might need the car for a 2nd day. It was a 30K mile minor service which is an oil change and inspection. I also needed them to check the Start/Stop which wasn t working, he said it is probably the battery. They completed the oil change and inspection and confirmed the battery needed replacement but had to keep the car into the next day to finish the work. The one saving grace was they provided a shuttle but I didn t plan on being without my car for 2 days.

  Leo Gao
a year ago
I had terrible experience. The service was slow and the communication was poor. I went there to do car maintenance and fix headlight.The service advisor told me that it can can be done by Friday, but texted me around 5pm on Friday that I had to wait until Monday without providing any explanation. I waited and then DIDN'T get any updates about my car until the the next Tuesday. I texted the advisor on Monday several times and got IGNORED. I couldn't use the car for the whole weekends + Monday and Tuesday, and Audi service also provided nothing for transportation reimbursement after I asked.The advisor is completely unprofessional. I won't come back again.Services: General repairs & maintenance, Vehicle Inspection, Oil change

  Ali Asadian
5 months ago
I could not complain about the service, The team was professional, they grabbed me a lyft and also provided a loaner since the repair took a longer time.

  Leena Tahilramani
a year ago
I went in for a recall service on my car. After that there seem to be issues with cooling which was not the case before the car went in for service. I reached out to the service manager regarding the issue. He was extremely rude and defensive off the bat, without even listening to the exact issue. I tried to be patient and understand what the issue might be. But he gave me unrelated doctor analogies without even bothering to explain. Even after all this I requested for a diagnostic appointment and he took no interest in setting up one for me. I was treated in an extremely unprofessional manner. I have been a regular at their service center since 5 years. The services have been deteriorating and everyone seems to be extremely rude and not interested in helping out the customers. I won t recommend their service center.

  Tara
2 years ago
I needed an oil topoff and would not be near my usual service center during business hours for the next week. Stopped into the Palo Alto service center 15 minutes before closing and Brian was more than accommodating. Patiently waiting until the engine cooled down enough to gauge how much oil was necessary and then waiting after putting oil in to ensure it was adequate without over filling. In short stayed later than business hours on a very cold night without complaint and provided prompt service with a smile. Brian embodies customer service!

  francisco Coloma
a year ago
I left my car for an oil change service.And IThey returned my car without my car title.I left my documents in a black book.Audi Palo Alto is not responsible and they say that they do not have access to my car, that is illogical since in order to do all the checking they have to drive it, get in and out of the car.Service: General repairs & maintenance

  Paul Larango
2 years ago
After making an online appointment for an Audi Recall (can't register why car until complete) they canceled my appointment at 5PM the day before. A second appointment was made for the next week. I just called to confirm and now they say there is no record of the second appointment. I will never do business with this dealership again.

  Bogdan Drutu
2 years ago
Worst service ever... With 12h before the appointment they text me, not even call me, to tell me that even though I scheduled the appointment 2 weeks later to have a loaner that no loners are available and good luck man :)) That happened at 5:40 and they close at 6, guess what I could not reach anyone..I think this is by far the worst service I've ever experienced, and Audi once again make me regret the decision to buy this car. Thanks Audi, and I promise that I will never buy this car again.

  Mo Baei
2 years ago
Dropped off my car, Matt Rost was my adviser and told me he will have the car diagnosed the next day, he got back to me the next day that he can t arrange the car to be diagnosed until the week after. I needed the car for my trip so I had to pick it up not even diagnosed. He just costed me time and money. Not returning to this service centre again.

  john hsu
2 years ago
We bought the service package for my wife's Q5 when we bought the car. It supposedly comes with a loner when the car is dropped for service. She's been told to reschedule multiple times because they didn't have a loner available. Today, she has to settle for the shuttle, like she was dropping off her old Toyota.

  Dirk Koehler
2 years ago
scheduled an service appointment, end up with quite a bit of wait, loaner wasn't ready, "minor" service took a couple days (too long), confusion on the bill which was paid, advisor was overwhelmed at times - I used this PA service center a couple of years ago and was pretty disappointed with the service then, i tried this year again and it still doesn't seem to be any better. recommend SJ or BG!Services: Tires, General repairs & maintenance

  Elena Newby
10 months ago
Google website says the service dept is open at 9am, Audi website says 7:30am. I have been calling since 8:47am and it is 10:107am and their phones still says they are closed and to leave a voice message. What a joke! This is very frustrating!

  JAYASHRI K
2 years ago
Rescheduled my appointment multiple times and wasted my time. In the end had to cancel my appointment. They are a SCAM.They only entertain you if your invoice will be more than $1000Service: Brake service & repair

  Sneha Kudli
a year ago
Horrible experience. I ve called three times to discuss my car s service needs and could not get through to a service advisor. They promise to call back, but never do! Very frustrating!

  Julie Escudero
a year ago
They tried to blame me for my fuel pump giving up. It took forever to get approval for the warranty to pay for it. They ordered the parts and now 37 days later haven't started worked on my car. I am in the process of hiring a lawyer.

  Lian Yim
a year ago
Worst service ever. I would give minus stars if I could. Poor communication with an attitude. They act as if they are the ones who are paying to provide the service.

  my pixel2
11 months ago
Tried to reach manager for few times to discuss about vehicle service but never got any response or call back. Not recommended.Service: General repairs & maintenanceService: General repairs & maintenance

  Zoe L
2 years ago
Extremely bad service, hold my car for weeks just to fix a simple issue. No updates, keep let me guessing what's happening, broken several parts! Mixed components with someone else car! Imporperly installed!

  El Ver
2 years ago
At Audi of Palo Alto, you're not just a number. Real old time service with real old time quality done right the first time. IMHO, the best Audi dealership in the SF Bay area.

  Baran Emrah D NCER
a month ago
This service should be your last choice.

  Ken Tidwell
a year ago
I had a good experience with their handling of my annual service. Hope they have their act together now!

  travis grahek
a month ago
Terrible experience and customer service

  S T
6 months ago
Shout out to David Wu. Thank-you.

  Harry Jung
a year ago
Please improve your customer service. Left several messages but no response. Very difficult to communicate with folks here.

  Fyodor Kupolov
3 years ago
Excellent, timely service. Arian was very helpful and resolved all my questions. Thanks!Services: Auto engine tuning, Brakes, Oil changeServices: Auto engine tuning, Brakes, Oil change

  Gary Lous
2 years ago
They reschedule you at least 5 times. They never give you the loaner vehicle and scam you by adding hidden charges. I was promised a ride home on Uber, but the amount was not enough to cover the trip, I had to pay for the trip out of my own pocket.Services: Tires, Oil changeTe reprograman al menos 5 veces. Nunca le dan el veh�culo prestado y lo estafan agregando cargos ocultos. Me prometieron un viaje de regreso a casa en Uber, pero la cantidad no fue suficiente para cubrir el viaje, tuve que pagar de mi propio bolsillo el viaje.Services: Tires, Oil change

  Official Audi
2 years ago
Avoid this AUDI service center.Services: Transmission, Carburetor cleaning, Electrical repair, Air & cabin filter replacement, Exhaust, Tires, Steering & suspension repair, Painting, Auto glass repair, General repairs & maintenance, Electrical, Auto engine diagnostic, Auto engine tuning, Body & Trim, Engine repair, Auto detailing, General repairs, Wheel alignment, Transmission repair, Brakes, A/C installation & repair, Air conditioning, Auto interior vacuuming, Brake service & repair, Car waxing, Battery, Oil changeVermeiden Sie dieses AUDI Service Center.Services: Transmission, Carburetor cleaning, Electrical repair, Air & cabin filter replacement, Exhaust, Tires, Steering & suspension repair, Painting, Auto glass repair, General repairs & maintenance, Electrical, Auto engine diagnostic, Auto engine tuning, Body & Trim, Engine repair, Auto detailing, General repairs, Wheel alignment, Transmission repair, Brakes, A/C installation & repair, Air conditioning, Auto interior vacuuming, Brake service & repair, Car waxing, Battery, Oil change