NAPA Auto Parts - Desert Area Corporation

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Kathryn Ginn
6 months ago
Hello Store Owner and StaffI'm writing to express my dissatisfaction with my recent experience at Napa Auto Parts Palm Desert. I walked in asking for help on a replacement part, sales clerk walked out from behind the counter to locate the part. He was nice to me.I returned a week later with my receipt for an exchange. A different man greeted me I told why I was in, he walked in back came back a minute later . To say he can't take the purchase back, because I opened the package. Even though the Napa Auto Parts website states that exchanges are allowed, I was treated unfairly because I am a female. I will not be returning to Napa Auto Parts. What am I suppose to do with this parts I can't use.Thanks,KGB

  arnoldo fernandez
5 years ago
Forgot my wallet with credit cards over the counter and called the store just before closing time to tell them what happened ,and guess what?Don t worry we got your wallet, will wait for you to get here!I was so worried that I didn t get the name of the person that was waiting for my arrival !I m very grateful for that employee.Once again ,thank you very much!C.Fernandex

  Bob McLaughlin
3 years ago
Went into the store today to find a part. No one was in sight. Found someone stocking parts behind the counter, asked for help but got no response. Someone then walked by with a clipboard, totally ignored me then he went to the back of the store. It must be nice to have so much business that you can ignore customers. Left for another autoparts store.

  Nolan
5 years ago
I called ahead to ask if they had a product in stock. I was informed they did, so I made the drive out there... Upon arriving, I told them what I was looking for, but the lady I was speaking to told me they do not carry it. I explained that I called ahead and was told that they did, at which point the man standing next to her chimed in to tell me that they do have it. He gave her specific instructions on exactly where it is in the back and she went to go get it. He followed her shortly after. Nearly 10 minutes goes by before she finally returns. With an extreme attitude, she informs me that the guy I spoke to on the phone thought I said something else. So I asked her if that meant that they do not have it. "No" she snapped at me... I would have hoped that after their mistake I would have received at least a sorry, a kind word, or even basic respectfulness. Instead all I received was an excuse, attitude, and disrespect. I recently moved, and this was my first time going to this Napa. Needless to say, I will not be returning.

  Brian Morrison
5 years ago
I went in for a MAF for my car but they told me they needed a core but that I could just pull it in the parking lot as it takes about 2 minutes to do. it is easy to do, no problem.. I pull the part off and head in for the new one , purchase that one and hand in my core. I head outside and promptly put the new one on and it s defective.I head back in and this super rude and obnoxious lady is now helping me .. she is so put out and bothered that I need to return this thing in five minutes and tells me they don t have another one in stock and it will take another day to come in also that they won t take a return or give me back my old one.She proceeds to take the new defective one to do the exchange for the one that s not even there and leaves me with an incomplete car.Now I m stuck there!Can t drive the car without the part on at all and she refuses to budge.She gives me one option and that was to buy back my old core for $75!! What??Totally unacceptable! And now she won t even just let me take the new one (defective ) so I can leave.I had to physically just grab the part I bought .. and walk out of there with her screaming at me and chasing me to the door like I was a thief.I will NEVER return there! EVER!

  Amy Shade
2 years ago
Sold me a generic white touch up paint after seeing my car and it looked like in put white out on it ?? Nice of them to return it and send me to dealership for help..

  Forrest Hoover
4 years ago
Napa used to be the place to go to for good knowledgeable service and reasonable prices, but over the last few years it seems all the good employees have fled and Napa has lost sight of their customer base and their needs.In all honesty here, their parts and service are no better than anyone else's and not worth the extra drive.

  James Anderson
2 years ago
Unfortunately they did not have my part in stock. But they spent a lot of time trying to find a way to make it work for me. I will shop there the next time I need parts.

  Cheryl Fahey
2 years ago
Courteous and prompt they even put the fluid in my car for me which was an extreme help to me I appreciate them and will continue to shop there

  Chris 77246
2 years ago
Some of the most knowledgeable parts reps to be found anywhere in the area. Customer oriented pricing and service. Hard to find parts? They make it easy.

  Muhammad Nasir
5 years ago
I like this store. I ordered a part for my car which came two days late but still I like this place. The staff is very friendly and helpful.

  Ern X
3 years ago
Found the parts i need at the Palm Desert branch. Awesome... Easier than going online. No wait time. Got the parts right away and ready for install.

  Manuel Ochoa
2 years ago
Had the batteries we needed.Service was great!. Wait time wasn't long at all.. Thanks Napa..

  Sergio Padilla
6 years ago
Wisdom knowledge and guidance, they helped me take care of my vehicle. They provided tools and the know how.

  Denise Patterson
7 years ago
Needed a part for my Saturn, everyone else had to order it, but NAPA came thru with it on hand!It made my day and got my car back on the road in no time. Thank you NAPA PALM DESERT, CA.

  Joe Rojas
4 years ago
Nice friendly staff. Gave me a discount without even asking for it. We

  Tyson Holm
4 years ago
Keep up the good work. It's the only place I trust for both my business and personal vehicles.

  Eddie Alessandro
3 years ago
When I need auto parts and can not get from other local auto store Napa is always the best place to getting the items

  Dana Fike
3 years ago
Friendly help and quick didn't take all day to get parts

  Michael Montano
10 months ago
They have quality products here

  Stephen Aston
6 years ago
Had what I wanted for a good price. Just hard to talk to someone as they are always on the phone.

  David Rosado
3 years ago
Very cool napa auto. Super helpful. Great staff

  Jerry Rivera
6 years ago
I love that it's close and nice, friendly helpful people work there.

  Blair Van Vliet
a year ago
Very, very helpful employees.

  Doby Gillis
3 years ago
Friendly staff and you always get the right parts. Saves time and money!

  David Andrew Miller
5 years ago
Phoenominal Customer Service Matthew Extremely Helpful And I Greatly Appreciate It

  Richard H
6 years ago
Very helpful need a diesel additive they new exactly what i needed

  Justin Harvey
2 years ago
Napa is great. My go to for diesel stuffs.

  Erick
2 years ago
The staff was helpful and congenial. I appreciate that.

  Scott Hetzel
5 years ago
Chaos...loud phones... Nobody listening... Nice showroom however..