O'Reilly Auto Parts

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Rene Palma
2 years ago
It was an amazing experience.Nothing compare to auto zone.Don't get me wrong, I always buy from AutoZone, but lately the employees are very rude. I was looking for a part to see who has it, I was place in hold for 1/2 hour at AutoZone.Then they hang up on me.Call O'Reilly's and I was help right away.They match any price, loan toolsJust the auto zone. Just a bit better.I have a great experience at this place.

  K Steeg
a month ago
I was told on the phone they had the part I needed. drove all the way over passing several of there other stores to fund out they didn't have the part because nobody checked to see if it was physically there. I ended up going to one of the stores I passed going there. very poor training of employees

  �dri �nn �roid
5 months ago
This store is very organized, and customer service is excellent. Prices are good.

  black exit
4 months ago
They're always nice and they always have what I need

  Alex Arce
5 months ago
great price great service no issues

  Alvin Reyes
7 months ago
Every orielly I go to sends me to van nuys location, they got everything needed to put an old classic back together or maintain my new car, thanks orielly

  Joseph Stevens
6 months ago
Alway help with the parts you need even if the parts number wrong. Great people

  Elizabeth Gutierrez
a year ago
I want to say thank you so much for having great customer serviceA 5 star to MR MARIOMario went out of his way to help me with my car .. my car didn't want to start anymore. As a woman I got into like a panic attack what's wrong with my car .. I went inside and ask if someone could help me figure out why my car wasn't starting.. he brought some kind of device or machine I open my hood and he figured it out .. I just wanted to say thank you again your an amazing person we need more people like you out here I'm this world... thank u for being son kind and caring 5 star for you ..

  Eugene Trifonov
8 months ago
Knowledgeable and helpfull. Were able to look up needed Toyota brake bracket bolts by dimentions :) saved my day

  A Pahrumpian
2 years ago
O"Reilly Auto Parts is a very good auto parts store. They have just about any Auto or truck parts that I may need. If it is not in stock they can have it for you later the same day or the next day in most cases. I have had trouble free use of their batteries. Quality at a fair price. Courteous and informed employees. Never a bad experience. Plenty of paved parking.

  shah Money (Skyline)
a year ago
I would give Zero if I could , I asked a simple question and my response was we are not mechanics , we are only sells associate. Very very rood .they told me they don t carry or sell any fiat parts which is not true . I went to the other location which is (14550 Nordhoff St, Panorama City, CA 91402) and they were way nicer and I ordered all my parts .No wonder people go cross the street from them to AutoZone I also blame management for that location because they just watched the other employees giving horrible customer service. And very sarcastic

  Jesse Navarro
3 years ago
This was my go to store until I called one of their employees to order a steering box for a 1973 Firebird. I asked the employee to order the Steering box for me and give him my personal details to call me back. After three days I called and spoke to Second employee named Jessica said she would do the same give me a call back. After 3 days of her no calling me I decided to call the store and kindly ask the manager to order it for me. We spoke for 2 minutes and said he would take care of it it's been 6 days now.

  Sue F
6 months ago
The staff is always friendly and helpful.

  Isabel R
2 months ago
Clean , helpful and a quick stop

  Jeremy Jover
a year ago
Wrong card get change in the prices on me from the park on Amazon for 3699. They wanted $206 with A count

  Melissa Amaya
2 years ago
Juan Lopez went above and beyond for my needs in my car. He even installed a device that would help my battery stay in place. He was so helpful and caring that I feel confident that I will be coming to this store often !! Forget autozone , o Reilly is the way to go!!!

  Christy
4 days ago
Terrible customer service!!!

  Core E
10 months ago
Skye was very helpful he is very knowledgeable about car parts and explained how the part I asked for works and symptoms of the part failing

  300 lb Gorilla
7 months ago
Had the part I needed and friendly service.

  Zacarias Blanco
3 years ago
They usually have the parts that other stores make you wait days to get but some of the young employees need training the last time I shopped there I asked for an espesific part with part number the dude even showed me in the computer monitor 3 choices with different price and manufacturer I pointed to an espesific one the one I told him in the first place he went to the back came back with all 3 choices and showed me all 3 products what's so hard to understand about a part number ...work on that o'reilly's

  Arthur Mouradian
2 years ago
I called and asked if they would change my car battery if I bought a battery there and the woman on the phone said yes. I got there they said no they could not change battery. I borrowed their tool and did it myself in 4 minutes.

  Mark Gutierrez
5 years ago
Excellent customer service I just happened to be passing through Pacoima and had a radiator hose bust on me here I am sitting on the side of the freeway I can see a AutoZone but they didn't have my hose I called O'Reilly spoke with Marvin awesome customer service even offered to bring me the hose because I was a few miles away I stopped by got my hose and was back on the road in no time I run a repair shop in orange county and use O'Reilly for all my parts already I'll make sure to let my sales representative what great service I received

  Nicklas Lindskog
2 years ago
I would pick O'Reilly's over AutoZone any day. I feel like and have encountered countless moments where the AutoZone workers have no idea about vehicles and customer service. I've only experienced one AutoZone that i rated which was a good experienced but just one. And i left an awesome review for them and especially one of the workers there was very knowledgeable and was easy to talk to and had great customer care skills. O'Reilly's always wins!!

  Jorge Lopez
2 years ago
A young gentleman by the the name skye was really helpful he knew what part I was talking about even tho I didn't know the name he is an awesome guy hes very knowledgeable a will definitely shop here again

  Oscar Ovts_2333 Viramontes
4 years ago
Great parts and fair prices. And great attentive customer service with the right tools in hand to figure out ODB 2 readings if the Check engine light is on in the vehicle for free.

  Edgar Fernandez
2 years ago
The one I e gone to in pacoima the staff is very friendly and helpful considering a AutoZone is across the street o Reilly takes the customer service award.keep up the good work.

  James Kurien
5 years ago
Helpful people, decent prices, signed up for their club - get $5 and $10 coupons. For stuff I can't wait the 2 days for Summit Racing or Amazon, I go to O'Reilly.

  El Urb
2 years ago
Come here a lot, they usually have the parts I need although sometime bit and sometimes expensive. Usually pretty busy but I hink the place is relatively well managed. About what you expect.

  Anthony Caparula
10 months ago
Pacoima store is the local warehouse. Good people. Thank you

  Ana Romo
6 years ago
Needed a radiator for my truck. Called in spoke to Cuba. He ordered it and my part was at the store ready for pick up at the stated time. Great customer service. Thanks