Matteson's Auto Repair

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Jacquelyn Hay
a month ago
Once again, I have received exceptional service from Matteson s Auto Repair. Recently, I stopped in without an appointment because my car was not accelerating properly. I just had AAA come out for a battery charge before the problem started . I explained to the receptionist that I needed to have it checked soon because I was on my way to work and was concerned about driving 45 minutes to my office. She stepped into the next room and talked to the owner Mike, who stopped what he was doing, and took it on a test drive. We drove around for 10 - 15 minutes and when no danger, lights came on he was puzzled, and suggested I leave it for the day so his crew could check it out. He offered to give me a ride home so he could take the car back. Then he turned the car off and restarted it, which reset the computer, and it drove perfectly fine after that. The fact that they heard my concern about getting to work timely and handled it expeditiously was great customer service! Then to top it off Mike insisted there was no charge. My previous experiences have been equally impressive. Besides the excellent job they do with maintenance services, when I had a tire sensor alert go on and went in, they repaired the tire immediately , I didn t have to wait or come back. They always give an accurate estimate with no surprise charges at the end. They don t upsell and pricing is good. Plus everyone is always professional and friendly. I love this place!

  Karen Brown
4 months ago
They were recommended to me by a friend, and so will recommend them to others. They gave me a ride home so I could get back to work. Before they did any work on my car they let me know the cost of the work which was very reasonable. As a woman I sometimes feel like mechanics will try to up sell everything, and I really appreciate that they didn t do that.

  Jacob T
2 years ago
Update: The owner reached out, which is normally a good indicator that there's a level of responsibility and care within the organization. Hopefully this is a one-off situation, and we can resolve this together.DO NOT USE their services. We had an old change and they forgot to put the drain plug back into the vehicle. Now we are stranded in Castroville with three kids, and no mechanics shops are open.They charged us $131 for an oil change. Now I have to get an uber to get my kids home 30 minutes away, a tow truck, and we will miss our $800 event in San Francisco.Service: Oil change

  Jeffrey Prussin
11 months ago
I left my car at Matteson s for a major service. This was the first time I used Matteson s. When I picked up my car, it was very happy and had a huge smile because Matteson s had treated it so very well. It told me that they had thoroughly and in detail inspected all of its systems and had done everything it needed and nothing that was not needed. When I went into the office to pay, I became even happier than my car. While I had received estimates of up to $1,000 for the major service from other shops, my bill was $179.36!!! Quite a difference!!! The staff at Matteson s explained, in detail, what they had done and what they had not done. For example, rather than automatically replacing all of the filters, they had checked the filters and found that most of them were clean as could be and did not have to be replaced thereby saving hundreds of dollars. And, as an added bonus the staff at Matteson s are extremely friendly and helpful, wonderfully reminiscent of the way businesses interacted with their customers many years ago. I am extremely fastidious when it comes to maintenance of my cars, and after this experience, I doubt that I will let anyone else touch my car and my car wholeheartedly agrees.Services: General repairs & maintenance, Tire rotations, Vehicle Inspection, Auto battery maintenance, Vehicle safety inspection, Oil change

  Jason Sattler
8 months ago
Provided a fair assessment of my son's car, fixed what needed to be fixed before a cross country drive. Made some recommendations that probably saved us a lot of issues in the middle of nowhere. I would recommend them.

  Zacary Conner
4 years ago
So the good the bad and the ugly, read for a detailed description of my interaction with Matteson's.So I had a trip to SoCal Coming up and I knew that my mini cooper had been leaking some oil either from the valve cover or the oil pan or both. I called and took it to Matteson's based on these reviews. Here is the GOOD they got me in right away. Took a look and recommended only changing the valve cover gasket. I asked if we were doing that if we should go ahead a replace the valve cover but they said it wasn't necessary and I assumed they were the experts and took them at their word. A day later they were all done, again their speed is GOOD.I took my car and went on my way. On my trip the check engine light came on and my engine began to seize, not good. I pulled over and had to be towed all the way back in the the shop. Fearing the worst I asked them to take a look and tell me what was wrong. Turns out it WAS STILL LEAKING OIL FROM THE VALVE COVER and this is what caused the problem. They offered to fix it and not charge labor since I had been for this issue already. I asked if they could check the oil pan for leaks so I could be done with this issue once and for all and left my mini with them once again. Again a day later they called to let me know it was fixed once again the speed was GOOD. I arrived to pick it up and pay the bill and honestly I was shocked at the cost. I had done a research on all the possible costs of parts and the bill was honestly just way too high. I couldn't even afford to pay it all at once having already paid a bunch for the initial gasket replacement. It is my belief that they overcharged me for the part to make up for the "free" labor, it is the only explanation. They did let me pay in two payments after I explained that this was way more than I thought it was going to be and couldn't afford it. I asked about the oil pan and they told me It was they were unable to tell and that they had put a dye in so I could bring it back and know for sure. I again believe this was just another way for them to get me back in a charge me yet again for more work and here is why. I took it in to another place and they got it up on the lift and immediately told me that the plug in the oil pan wasn't even in all the way and that yes it was leaking from the pan due to this.I think that Matteson's believes that every person in this very affluent area is wealthy and that they can just afford to keep paying as long as the work is fast and this is just not the case. I can honestly say that I will not be back considering a simple oil leak cost me almost $2000.

  Kelly Ray
6 months ago
Mike is my go-to guy. The service is always good, fair price & honesty in the quality of work that "actually "needs to be done.

  R Kershing
3 years ago
Helpful, honest, and professional. I called Friday morning on behalf of my senior-parent who was in need of a front turn-signal light. They were quick to respond, checked their inventory to make sure they had the correct item, and had the vehicle in-and out in 20 minutes that very same afternoon! The total cost was for only the price of the bulb itself and not a penny more. Beyond grateful for their kindness and assistance. Extremely happy to support this local business in the future for any of my auto needs.

  Brin Merkley
2 years ago
Denise was so nice and helpful on the phone! I took my car to the Chevy dealership in Sand City and they quoted my repairs at nearly 5,000.00. I took my car here for a second opinion and they fixed it for 400.00! Always smart to get a second opinion, and I really appreciate this business being ethical with their prices, I will definitely be back.Service: Engine repair

  Nanette Adcock
4 years ago
We came into town Friday at 1:30pm and our car was acting up. We found this place and they were very welcoming and looked at our truck and new right away what the problem was. They offered to take us to our motel while they fixed it and also recommended a cool place to get a drink Downtown. We opted to stroll around town which was awesome. Amazing people and amazing service. They had us back up and running in n less than 3 hours. Wish this place was in our hometown. Such great service.

  Yuhan Qiu
2 years ago
My car s tire pressure light is off. We stopped by this place real quick. The staff was super friendly and was able to help us right the way. Ended up filling the air pressure for all four tires for free. Love them. Highly recommended.

  Benyamin Rosental
6 years ago
Great service. I come to them for almost 3 years with my car. They always explain the problems what are the options, and not pushing you for expensive repairs if they think are not necessary. Finding all the problems very professionally and the coast is very fair. I highly recommend. Before big trips with the kids I come and they check all the safety features in the car for about 23$. They pick you up from work or home and drop you off. Always with a smile and grace.

  Benjamin Reha
4 years ago
These guys are amazing. I've been here twice to get my oil changed and tires rotated and aligned. They've done a fantastic job, well above my expectations with thorough service check and excellent customer service. I always take my care here, you can trust this shop!!

  Vesna Obradovic, P.E.
5 years ago
Great service! Stranded in Pacific Grove with low tire pressure on our Subaru on a Monday morning. Thought we had a flat. Got help right away, and NO CHARGE to check all our tires. We were even told to come back and confirm that all tires held the same air pressure.

  Kurt Klingensmith
6 years ago
Excellent service! Matteson's provided continuous updates on my truck's status and took expert care of it. Their hard work brought my truck's engine back to its former self, and the vehicle is now a joy to drive again. Also, the price for the service was great. Based on how they cared for the truck, I'll be taking my other car there for service. Matteson's is the best auto repair station in Monterey - highly recommended!

  Santiago Araujo
4 years ago
If you are looking for a mechanic who will go the extra mile, come see Mike, Denise, and their team in Pacific Grove. These are passionate people who really want to help the community repair and maintain their vehicles. Each time I have used their services, they have gone out of their way to be thorough while also saving me money when they can. It's refreshing to feel like I got more than I paid for and I always learn something from their advice.

  Ben Wiseley
6 years ago
I bring my old beat up Jeep and Minivan here, which must be thankless to work on but they do a great job, super easy to get appointment, almost always finish the same day. Really nice people. They even offer you a ride home.

  Roberta Hickey
6 years ago
They were super nice when my alternator died, and the car just seemed to roll right up to their garage door! Lol.They fixed it, and fixed it again when the one they put in failed. Wasn't anyone's fault...but they handled it professionally and fast.Super sweet, super flexible...and super funny office manager!

  jackie fitzpatrick
3 years ago
Really surprised at the overall service and repair they gave my car. It had some major problems , I knew it had , and they explained all my options and suggestions that didn't kill my credit card balance. I will forever see them , before any other repair service center.Services: Electrical repair, General repairs & maintenance, Engine repair, BatteryServices: Electrical repair, General repairs & maintenance, Engine repair, Battery

  Dave Whipple
3 years ago
Today I went down to the shop after speaking with Denyse. I was having trouble reading the pixelated warning on my dash. When I got there, I realized that I had forgotten my mask. But Denyse agreed I would wait in my car and she sent Mike out to take a look. While he never could quite read it either, he insisted on checking my lights and discovered that I had a light out. He went in and got the new bulb and after he installed it, he refused any tip but took my payment in and brought back my change. All While I Waited in My Car!! That's SERVICE!!

  Kathleen Tucker
2 years ago
Straightforward and very helpful.They efficiently took care of my car and were correct in their estimate of time and cost to do it. I ll go back again if/when I need to.

  Darius Sadeghi
5 years ago
I had three service techs and the owner all working on my car concurrently - outstanding service!

  Pamela
3 years ago
Honest, knowledgeable, attentive and charged a fair price. We are traveling and counted on the reviews of others. Couldn t be more grateful for their swift fixing without overcharging or exaggerating the problem. Thank you.

  Jesse Mueller
a year ago
Great service and great prices! Make sure to call ahead because they have a pretty packed schedule! They have a small variety of parts in stock as well.

  mwschimpf
7 years ago
AMAZINGLY GREAT SERVICE! Needed help with a leaking tire and they made it happen quickly, with a smile, and at a great price. They've got our business from now on.

  Kristin Mangin
4 years ago
I have had nothing but good experiences with Matteson's! They have gone above and beyond in providing service, giving advice and honest opinions and doing good work. I truly appreciate this business.

  Sabina d'Agliano
6 months ago
Great people doing great work!! Highly highly recommend

  Carol Bishop
3 years ago
Always helpful and reasonable. I have been taking my cars to them for many years. I highly recommend them.Service: General repairs & maintenanceService: General repairs & maintenance

  Steve Broyles
a year ago
Friendly and very busy. They did good work for me at a fair price.

  Kim Kimjoy Wagner
3 years ago
Amazingly fast and friendly service. Honest and trustworthy !! Best service I ve had on my little Fiat!Services: Air & cabin filter replacement, Tires, General repairs & maintenance, Brakes, Air conditioning, Oil changeServices: Air & cabin filter replacement, Tires, General repairs & maintenance, Brakes, Air conditioning, Oil change