Oroville Ford, Inc.

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Killeen Down
4 days ago
They are very nice n professional and processed everything really fast... Witch was great cuz I had a toddler in the car ... We were out the door in less then 30 mins ... Really great to work with will recommend seeing them ... And I love my new car ...

  Joshua N.
2 years ago
Five stars is definitely well deserved. I switched to Oroville Ford after another dealer wanted to charge $5,000 over MSRP on a new vehicle in high demand and was unaware of the new vehicle options. Switching to Oroville Ford was a great choice.I reserved a vehicle and had little question about the vehicle during the long process or reserving and ultimately purchasing the vehicle. Victor with Oroville Ford was fantastic.Victor was great an answer questions and seeking out info if needed. There was little pressure to sell me the vehicle or additional services. Victor did a fantastic job and will definitely use again in the future. I had no issue with anyone that I spoke or interacted with. Everyone was very friendly and helpful.Very happy with my vehicle purchase and the stress less, easy process from Victor and everyone at Oroville Ford. Highly recommend Victor and Oroville Ford.

  stephan holm
5 months ago
My car was having shifting issues, so I contacted the Ford service department. A young man named Braydon helped me and was able to get my car in the same day. Turns out my issue was covered under extended warranty, and they had the part to fix it in stock. I was able to get my car back the same day and now it runs good as new!

  CHER� HEYERMANN
6 years ago
Salesman Roy had the answers to GVWR, towing payloads and many others. Buying a new truck is an expensive proposition and I felt the prices were on mark and competitive. Ask for Roy the US Marine, great service and honest.

  Tammy Delucia
a year ago
Oroville Ford is a great place to buy your vehicles at!! We bought a Ford Explorer and our daughter bought a 2022 Bronco!! No hassle at all quick and quality service for sure!! Victor, Zach and Vince are awesome!! Top notch service for sure!!

  Emily Read
2 months ago
Ahhhhmazing! Sean and Kirsten were so helpful during the process of getting my new car. Feeling very grateful! Thank you!

  Aaron Barr
3 years ago
We could not be happier with Sean and the Oroville Ford Team! We bought our 2020 Ford Raptor here. Sean went above and beyond for us! He's not your typical car salesman. He was very patient, knowledgeable and funny! Our experience was perfect! We will definitely be bringing all our business here! Thank you Oroville Ford!

  Cyndy Silva
a month ago
Oroville Ford sales dept makes everything pretty easy through the whole process of buying a vehicle. Very friendly and knowledgeable.

  christian van allen
3 years ago
It has been said that buying a car can be a daunting experience. Not so at Oroville Ford! I ordered my new Ford Truck and took possession of it three months later. In that time frame I was able to interact with some of the staff, notably Internet Sales Manager Victor Astorga, Fleet Manager Tommy Martin, Sales Manager Bill Daniels, and General Manager Bob Byrd. To a person they were cordial, helpful, and went out of their way to keep me informed. I never felt rushed, or pressured in any way, and felt more like a member of their family. I can highly recommend Oroville Ford for your next car purchase. - Christian Van Allen

  Cindy Smith
8 months ago
Vince is awesome! He makes sure everything is taken care of so you have an easy buying experience. Vince also cares about his customers as he is a local and knows most of the community. You can trust he s giving you the best possible deal. Great value and great service!

  Cody Kehoe
11 months ago
Don't waste your time anywhere else! Everything was well explained and they treat you like a person, not just another commission. Trading my car for a brand new truck was straightforward and as quick as could be! Great service and excellent hospitality goes a long way for me. Even with a Ford dealer right around the corner, I'll go out of my way to come back here for all services and parts.

  Joyce Gonzales
5 months ago
The service Rep, Bradon, listened to my concerns and ensured that my car work was complete when I left. I am truly thankful for his amiability and dedication to having the work done properly

  allen bever
4 years ago
Had a great experience with Vince Carano and the crew at Oroville Ford!! Thank you. And I will be buying all my vehicles from Oroville Ford great job very happy and satisfied thank you again so much

  Adyela J
8 months ago
From the moment of contact we had great customer service from the employees we had 3 people help us out and they were all a great help Richard, Mike, and Victor and an extra kudos to Richard he went the extra mile in helping us. We recommend highly and won't hesitate to do further business with them.

  Ron Monago
6 months ago
Have had to take our Bronco Sport in there several times for many different issues, recalls, brakes issues, check engine light(several different codes), usb's not working and any dionostics isn't covered under the extended warranty, evidently. Only have 60k miles on this vehicle and just had to replace the CAT.

  cassie morgan
5 years ago
Just Purchase a new F-250, service was Fantastic during the whole process, Vince Carano is A+ and went above and beyond to make sure I received the Truck with all the options I really wanted plus a few more.

  Bri Sheldon
11 months ago
Oroville Ford service has spectacular customer service and wonderful staff. Service was able to get my vehicle in for an issue and out the door fixed that same day. Friendly and kind staff made a stressful situation better.

  Bryanna De Lucia
a year ago
There are not enough stars to rate Oroville Ford, the customer service was welcoming, friendly and made the process of buying a new car at ease. A huge shout out to Zach and Vince for helping me get familiar and set for success to drive my new Bronco off the lot! I would recommend Oroville Ford to anyone looking for a pleasant and positive experience any day!!! Thank you Oroville Ford!!!

  Richard Manske
11 months ago
I had my 2009 Ford Escape Hybrid serviced at Oroville Ford last week. Braydon, my service advisor, kept me informed of the status of my vehicle. The issue it was having was taken care of and explained by the service technician in detail. I appreciate the professionalism of Oroville Ford's Service Department.

  Daniel and Deborah Giles
2 years ago
Wow is all I will say! But actually I ll say more because this was a great experience. I rarely do reviews but it takes a lot for me to do one!These guys are truly professionals in their business. I used to be in the auto industry for 8 years so it s hard for me to shop for a car because quite frankly there are so many less than pleasant dealerships out there. I live in the Sacramento region and could not get a salesperson to call me back, or anyone to be straight up with me. Oroville Ford also has the truck I was looking for, but they were the first to get back to me and were the nicest and professional people I had come across. It s a rare breed these days to find people who are proud of what they do and have great salesmanship. So I got an Uber to go and pick up my Ford F-150 from1.5 hours away from this dealership because they earned my trust that quickly. No messing around, no games, no shenanigans. Sean and Vince were a pleasure to work with and also the finance manager. When someone truly cares, it comes through in their work! Bravo guys!

  shannon cowden
6 years ago
Best car buying experience ever! No pressure and our best interest was of the upmost importance. Tommy and Vince were great! 3rd vehicle from this dealership and more in the future

  Andrew Kopania
a year ago
I had a great experience purchasing an F-150 Lightning with Sean at Oroville Ford, with support from Victor and Michael. They were completely focused on making the transaction and delivery as simple as possible. I highly recommend Oroville Ford.

  Clay Farrell
a year ago
Our experience in purchasing vehicles has been so accommodating. I wouldn't go anywhere else. Tommy and everyone at Oroville Ford have been great to us. I HIGHLY recommend and definitely will be going here for our next car as well!

  Matias Camprubi-Soms
a year ago
I had a tree fall on both of my cars on a Saturday morning, and I needed to be able to get to work on Monday. Despite looking like a bad bet on paper, they treated me like a real person and made it happen for me. I had never bought a car from a dealer before, but this was the exact opposite of every bad story I have heard about car dealers. I feel like If I go on any further it will sound like a fake review because it's so over the top.

  Charles M
a year ago
We bought a vehicle from Oroville Ford yesterday. From beginning to end, Victor, the Internet Sales Manager made it easy. Nearly all of it was done on the phone or computer since we live out of the area. Friendly people and we were delivered what we expected with transparency. We would certainly buy from them again!!!

  Ryan Polzen
2 years ago
Took our SUV in for a check engine light, had an idea of the issue though not specifically what needed repaired because our normal mechanic doesn't dig into Turbo systems like is on our Escape. Brought it into the dealership expecting the worst (finding multiple things wrong or them trying to sell us on a new car/multiple repairs) but was pleasantly surprised.Greg was fantastic to work with, and even with the service department backed up our repair once found was done quickly and was ready to pick up the day that he said it would be (less than 48 hours after he gave us the quote and we had him start the repairs). Price was actually quite good, especially considering dealership repairs are usually more expensive than a third party mechanic.All in all I was extremely happy with my experience and will have no issue with taking my vehicle back here for maintenance or repairs in the future if the experience stays like it is or gets better.

  Bill Holman
2 years ago
Ordering my new Maverick Hybrid truck and waiting 97 days for its arrival was a new experience buying a new vehicle. That said, my salesman Tommy far exceeded my expectations of the process. He kept me up to date and really reduced my anxiety while waiting for it. Once it arrived, we completed the paperwork, and the finance department took over and made it happen pretty quick.I have already told many of my friends that Oroville Ford treated me very well. I have even taken some for a ride in my hybrid Maverick and they were impressed with it too.

  Carlos MusicDoseRecords
2 years ago
SERVICE DEPARTMENT EXPERIENCE, 1st time customer (2019 Ford F-150 30K service). I went to Oroville Ford due to a scheduling mishap at Chico Wittmeier. I called and one of the mechanics on the floor scheduled me for the following day, all is great.I went in and expected to pay an official Ford dealer premium, but hey, support local right?Greg wrote up my bill and was charged $640 for an Oil change, tire rotation, a couple of fluid additives to extend fluid life, multi-point inspection, and top off fluids.I looked more closely at the bill when I got home, and I was double charged for 2 items. There was also 2 "ghost" Part numbers totaling $100 with NO DESCRIPTION at all on bill (A,6592 AND A,6554).I was even charged an additional $4 for wiper washer fluid.I called Greg and he said the mechanic made that mistake and he would have the technician manager give me a call with an explanation. He tried to justify the charges initially and knew exactly what I was talking about when I mentioned the "ghost" charges. Never heard back from him or manager.I only got a refund for the double charge (about $45), but never got a refund for the "ghost" charges.The billing lady was very nice and sent my check right away.Moral of the story, watch out for Greg's charges. I went in ready to become a lifelong customer and purchase another brand new F-150 here, but not after this service experience.

  Megan Runge
3 years ago
We recently purchased our 2019 Ford F-150 at Oroville Ford. Sean B. was amazing to work with! He was extremely honest, genuinely kind & made the process so easy. Oroville Ford staff are not your typical sales people . No one was pushy & we felt that they cared about us, not just trying to make a sale. We will be coming back for our next purchase! Go here, you won t regret it!!!

  Nancy Taylor
6 months ago
I have been going to Oroville ford since 2014. It's a great place to purchase and service your vehicle.