Service Department at Stadium Nissan

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Darren Laue
4 months ago
Alma Pacheco in operations/scheduling is highly communicative and willing to go the extra mile to keep her customers informed. Jesus, the automotive technician repairing the 3 oil leaks on my Infiniti g35, performed first class service. He took care of the issues the first time, and in a timely manner. I highly recommend Stadium Nissan for any of your car needs.

  Frank Nunez
3 months ago
Wanted to give some feedback on the excellent service I received last week. I took my 78 Yr. old mother's 2017 Rogue in for repairs. Arturo was extremely patient with my mom, he explained everything that need to be addressed as well as future service. My mother is a little difficult as she is close 80 years old but with customer service like Arturo's it makes a world of difference. We will continue to use Stadium Nissan as our repair facility as well as any future new car needs.

  Mary Wilkinson
3 months ago
Very thorough as usual. And your attention to take care of my alignment next time, free of charge is great. Cerritos sent me coupons, called me and I told them I'm always loyal to you guys! Thank you, great job!

  Barbara Greenlund
3 months ago
Making the appointment was very easy online and we were very pleased with the service. Our service advisor Giovanni Valerio was excellent. He was very professional and helpful. We had various services performed on my car; we thought the price was reasonable for all the services performed. I would recommend Stadium Nissan.

  mauricio guzman
5 months ago
I went in for an oil change and brake pad change/router resurfacing. Staff is extremely friendly and very professional. I was prepared to wait out a couple hours to have the services completed but they offered to shuttle me home. Big plus. Service took about 3 hours which was alot quicker then I had anticipated. Will definitely be coming back for future services.

  Kassie Howard
4 months ago
Really great service here. Came in for an oil change got a great deal. Also loved how the service tech sent me a video of a few things they noticed with my car. Very helpful to actually see what they are talking about instead of just hearing it since I m not to knowledgeable with parts of cars. Makes me feel like they care.

  Belinda Musick
5 months ago
I had an emergency situation where my car was shaking. I took it to Stadium Nissan, where I always take my car for service, and the problem was checked. I was told a cylinder needed replacement. I was also told I could replace the one bad cylinder or have all of them replaced. I opted to have them all replaced. Arturo, my service representative, explained the benefits of having all cylinders replaced. My car was repaired in a few hours. I was very pleased.

  Cheryl Cressey
6 months ago
I went in for my regular advantage care maintenance appointment. I needed to change my air filter and cabin filters which was recommended on my last visit. Eddie applied a 15% discount that I had been emailed and the technician noticed my battery needed to be replaced. They replaced the battery at no charge since it was still under warranty. I was extremely pleased when I found out it wasn't going to cost me anything. I think this was the best visit I have had in a long time.

  James Elson
2 months ago
Great service experience. The work was done quickly and professionally. Love the video link they provided of the service being done! My service advisor Art was professional and communicated the service recommendations clearly and kept me up to date as the service progressed. Thanks Stadium Nissan!

  Michelle Vanderpool
5 months ago
I would not give this business any stars, but I had no choice! Worst experience ever!! Our under-warranty Nissan broke down in California so we took it to Stadium Nissan for assistance. The service manager was the most unhelpful person ever! He stated that the repair could take two weeks to two months due to a part shortage. However, when asked to provide a rental, which is part of my warranty, he refused because he didn't know how long it would take to repair, which to me is ridiculous since it is paid for through my warranty. The service manager could careless that the car and my children would be stuck in a state they did not live in. Basically, his answer was that it was not his fault or his problem. I spoke with my dealer in Arizona who immediately found the part. When the service manager in Arizona spoke with the manager in California, again he was faced with no assistance, no logical answers, and actually refused to call him back. Needless to say, I had to pay to have the UNDER-WARRANTY vehicle brought back to Arizona. The vehicle arrived on Monday and the intake manifold was replaced by Tuesday.As a parent I am outraged by the in humane way the Service Manager at Stadium Nissan treated my family. The only positive is a service tech by the name of Alma, who was kind and compassionate to the situation even though when she sought assistance from her manager, he blatantly did NOTHING! I would take my car anywhere before ever returning to Stadium Nissan, who in my opinion owes me money for having to have my warrantied vehicle brought back to Arizona to have the repair done, at my expense!!Service: Auto engine diagnostic

  Eric Pascual
3 months ago
Amazing staff and service. Thank you again Giovanni for the amazing service you provide in giving me detail of the services being done to my vehicle. I highly recommend everyone to have their services done here.

  Christopher Reeve Linares
3 months ago
Twice I unsuccessfully attempted to redeem my AdvantageCare prepaid oil change at West Coast Toyota. There was an admin issue after I transferred the contract from my Corolla to my Frontier. Someone at West Coast Toyota told me to redeem at Stadium Nissan. While the contract transfer remained a technical hurdle, I explained the situation to Giovanni and he made sure my Frontier got an oil change. Big thank you to Giovanni for exceptional customer care.

  Bryan Garcia
4 months ago
helpful service and they made sure I was informed of everything they did to my vehicle. service was fast and I was able to get my vehicle within 2 hours since arriving. 5/5

  JD Wynn
3 months ago
This is my 3rd Maxima I have been going to Stadium for. This was first service on my new 2023 Maxima. I had purchased Advantage Care when I bought the vehicle and there was a little mix up when I came in for service. But sales dept was on top of it and not delays.

  Sandy Bigger
4 months ago
I went to Stadium Nissan as part of recall fix of the key fob. They checked the car and found a long list of things that needed to be done. It was about $5000. The ignition key folded down into the fob. The fix was to make the key stationary. Now, the key and fob are obnoxiously big. It won't fit into my pocket or purse. As far as repairs, my mechanic fixed everything for $2,200. I will not go back for any more Nissan recall fixes.

  Kim French
6 months ago
Alma was polite, personable, and very professional. She explained the recommended services without being pushy and I appreciated the excellent customer care and service she provided. Thank you so much!Services: Brakes, Brake service & repair, Oil changeServices: Brakes, Brake service & repair, Oil change

  Jeff Koskela
2 months ago
Always a reliably consistent experience. From my service writer , Arturo to the technicians, to everyone at this dealership they all make this the place to go with my two Nissans.

  Brenda Gresham
10 months ago
I am extremely appreciative of all the service employees working here. They are always friendly and approachable and make sure to greet you when you stop by. I like to give a special shout-out to David and Angel. They are the two individuals that helped me with my car service. They went above and beyond, and I am very happy with my experience here at Stadium Nissan.

  David Thomas
5 months ago
Can I give ZERO stars? As usual, everything is all screwed up. The Driver's Seat is still not 100% fixed. The Driver's Window operates differently now. They had my car for a whole week and didn't bother to wash it.

  James Coffey
3 months ago
The service was excellent, but the issue(s) with my vehicle have notnyet been resolved

  Robin Gunnoe
3 months ago
Service is wonderful ArturoDoes a great job and on time or beforeWhich is appreciated as my car is my business.

  Toshiko C.
11 months ago
Had my 2020 NV200 serviced today. Danny provided me with all the necessary info and exceptional customer service in a timely manner. David's expert advice on the tires was highly appreciated as well. What was also pleasant was driving info the service area in the morning and seeing smiling technicians warmly welcoming me and my van. Thank you. I'll be back in a couple of months.

  Karla Santillan
5 months ago
Great experience. They let me know of a few things to consider for preventative care but we're not pushy and explained things very well.

  Dark Vampire
5 months ago
2 weeks to 2 months to get a part. My dealership got the part in less than a week. Do not use this shady managed business at all.Service: ExhaustService: Exhaust

  E M
2 months ago
Alma was excellent. Very responsive with a great customer service attitude .

  coco duarte
4 months ago
Excellent service, very firendly all the front people, Alma was super friendly and excellent customer service

  Stephen Gillard
a year ago
The technician was informative and helpful but apparently they how mechanics who don't know how to tighten everything on the battery. 2 days after getting a new battery I had to Uber to and from work because my car wouldn't start. It was an easy fix but I won't get the 50 dollars back I had to spend because of their incompetence.

  Patricia Casillas
a year ago
I had always liked this dealership for their customer service, however today I dealt with a different service advisor and the attitude of nonempathy shown and provided was uncalled for.In May of 2022 the mechanical issues were recorded in their system, today after the oil change the same mechanical issues were given to me.I have an extended warranty and apparently I have to bring in my car one more time for them to take pictures, mind you they just sent me a video and pictures of the stuff that needs to be fixed today!I asked Arturo if they can just submit those pictures since it is the same thing since May and he just confirmed today that needs to get fixed also to check and see if the rental is covered. Arturo declined and said no you car needs to be here and more pictures taken. I explained that I live in Riverside, can't take time off and have to have transportation to take my son to school. I explained it didn't make since why I would have to bring in my car for more pictures one more time if they just took some today and can take more today to submit claim to my extended warranty on Monday, he didn't like my response and his attitude changed, also concerned of me being able to get a rental and I know my warranty should pay for it. I asked Arturo to please work with me due to the distance and the circumstances, his response was I have to make sacrifices and became rude.I will never come back to get serviced here and will advise my relatives of the same.Something that could have been simple and worked with became such a hassle.Another service advisor told me courtesy rentals are not a thing here anymore, once again my rental should be covered through my extended warranty as stated on their contract.I would advice to provide more training on customer service and knowledge on how they word things, the service advisors are not doing us a favor it is their job and that is what they are getting paid for to provide a good customer service, the correct information and not to have a arrogant attitude!!!Service: Oil change

  chris davey
6 months ago
How can I trust any work they did when the rotated tires , said checked and made all air pressure the same , but they lied , went in 1 tire had 33lbs , left that 1 tire still had the same , they said they did all , so I cam trust any work that was performed when they lie about that !!

  Maribel Cajigal
5 days ago
Thank you !!! To all of you guys l good job