Quick Lane® at Citrus Ford

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Mario Thatonedudelost
a week ago
Came for a transmission flush paid $300 checked the transmission fluid before dropping it off and told the advisor there s no issues just want the fluid changed. He said I ll get it back with new fluid. Reddish or a little brownish. When I picked up the car my bumper had damage. They took liability and were willing to fix it after inspecting photos of my car that were taken when it was dropped off, later on that day when I told them I would be taking my car somewhere else for repairs if they can send me the photos of the car when it was dropped off they claimed we looked at the wrong cars photos earlier and that actually wasn t my car and they actually never uploaded the photos of my car. so you can t trust these guys when it comes to any damage to your car. Make sure you take your own photos at time of drop off. Now back to the transmission fluid that wasn t changed. Here s photos. You tell me if there s a difference or if either photo looks like it was freshly changed. Transmission fluid*Also when I go to check my dash cam to see who damaged the hood and if my fluid was even changed, I find the mechanic disconnecting my camera. They say it s policy not to record in the shop. But the camera was only disconnected the short hour my car was being worked on. I love the reaction the mechanic gives when he sees there s a camera. That would have ruined my day They should have just paid for my damages and changed the fluid like I paid for. Instead this has been escalated with so many different people.

  Scott Novak
a month ago
Came here to have my 2017 mustang GT 350 serviced for an oil change. Made an appointment and dropped off at 10:30 am.Get a phone call around 4pm. Basically have to keep it overnight because they didn t have the filter in stock and for an oil change is ridiculous. They waited 5 hours to tell me this? And on top of that you re going to pay $430.00 so I came and picked it up. What s the point of even making an appointment? Overall won t be coming back for a service.

  Sue H
a year ago
Service was great, but EXPENSIVE! Oil change with "The Works" (with Synthetic oil) was $200! Without synthetic oil was still over $150. I know prices have gone up, but I paid $78 for The Works without synthetic oil last March at a different Ford dealer's Quick Lane in the Inland Empire. Confirmed with a third Ford dealer that their CURRENT price for The Works with synthetic oil is $120...a HUGE difference! Shop around if you want to save $$.

  Jon Torres
a year ago
Sat for a bit even when I had an appt set up and after just dealing with getting better with covid i felt I was treated awkward for wearing a mask. Pricing was a bit high as well but my old car needed a good oil change .. would probably never return

  Mary Helen Caracoza
a year ago
I had a Recall service for a power steering problem. The service advisor Bryan was professional and courteous. My car was repaired and the warranty covered an otherwise expensive repair.

  Virginia Mcintire
4 years ago
Terrible. Left KIA for oil change on Wednesday. Got no call it was finished. All calls went in answered. Finally went in today. It was done but took about 30 minutes. My son complained to a manager.

  Barbara Hackett
4 years ago
Love this place it is the only place that does repair on my car. I always go to Enquie. He is the best. Probably spelled his name wrong. If he ain't there I wait till he is he is the only one I trust since I bought the car in 2011. We have 3 cars we take to him. He is honest with us.

  Alex S
8 months ago
call service. rings unanswered at 2:30 pm for a minute. Someone picks up line and then hangs up.

  Lynnda Ross
4 years ago
Fantastic. Got a got an A+ on the Fiesta. Oil change and diagnostic check done in a timely manner. Great customer service.

  HOLGER PAETAU
4 years ago
Service is good, but their hourly rate is very high. $30 per hour lower at Riverside Ford.

  John Ennis
4 years ago
Very professional, customers are treated with the utmost respect. Having purchased many vehicles thru out my life I have to say Citrus gets it right.

  Cowboy
2 years ago
Dean J. LeBlanc, did a great job, he was very professional and got the job done swiftly, thanks brotherServices: Auto engine diagnostic, Oil changeServices: Auto engine diagnostic, Oil change

  Peter Miller
4 years ago
I myself have always had a great experience with taking my Ford's here for service. Easy check in and great service!

  Christopher Smith
4 years ago
Staff was very friendly and addressed all my concerns the shop foreman is amazing.

  Randy
2 years ago
Great service and timely. Ernie is one of the best.Services: Transmission, Wheel alignment, Air conditioning, Oil changeServices: Transmission, Wheel alignment, Air conditioning, Oil change

  Michael Racobs
4 years ago
Very quick. Oil change and tire rotation within a hour.

  1Mate M.B.
4 years ago
Always great as this is my local or preferred Dealer. Superfriendly!!!

  Sean P. Cunningham
6 years ago
Amazing... Fast and quick with appt

  Marz 8228
a year ago
13 day wait for appointment

  richard baeza
2 years ago
There is nothing quick about this place

  Tim Reade
3 years ago
Can't ever get in.

  Edward Backer
4 years ago
Fast service

  Francisco Ramirez
4 years ago
Fast attentionR�pida atenci�n