Pick Your Part - Ontario

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Michael Patrick Robert Kiebler
5 months ago
This place is a scam. They charge you to come in here saying the car is here. Online shows a full car when you go in the car is stripped down to barely nothing. False advertising easy lawsuit win. The online photos show a full in tack car.

  It's Mr. Frank
8 months ago
I like it. $ 3 bucks to get in.Don't bring a jack. They wont let you being it in. I had to find one in a junk car as the tire I wanted was touching the ground.Bring your own tools and research what you need to remove the parts you want.You can save money if you plan your trip. Search online to make sure they have the car you need parts for. They give you the location as well.

  Kimberly Guzman
a month ago
Worst place, they were trying to charge us $450 for a $150 dollar part and the manager is worst saying we are trying to get people to buy the whole thing that makes no sense for a pick your part yard when they trying to forcefully make you buy a part you don t want. You work so hard to take the parts off all for them to overprice everything and i bet they sell the parts at a higher price online without them doing any work and having the customers do all the work. They need new management, they steal money, force you to buy parts you don t want and find excuses to raise their prices. If i could i would give them 0 stars. What s funnier is that they say the same thing to everyones bad review copy and paste much they obviously do not care about any feedback and do not care about customers.

  Ricardo Martinez
2 months ago
This place is the worst place out of all the pick a part locations. First of all prices keep going up even if the parts are broken, old as heck, barley hanging on they overprice everything better to buy online then waste your money at this place. They don t know how to treat customer at all. I went to get some tires for my vehicle. I took my tire irons cuz I work on my own vehicles mechanical, electrical, and tires I try to do it all. So I removed the tires I needed myself and upon checkout the guy at the register told me I couldn t dismount tires myself and assumed I knew that. there are no signs anywhere stating I couldn t do that myself nor did they tell me at entry. They just want to charge dismount fee for themselves. On top of that this guy tells me this is the last time I can even go there because I m a shop. He said I wasn t allowed at that pick a part. I just went to get some tires for my vehicle and I get banned from going to that location. Forget this place they treat their customers wrong when it comes to prices and customer service. I m not even a shop the guy assumed I was just because I know how to remove tires myself when there are other guys their doing that they don t say anything. Save yourself a headache and don t deal with this location. The others are bad also but this one takes the number 1 worst location.

  Tyler
3 months ago
They went downhill they used to auction cars and have sets of tires ready for sale not to mention would be nice for the website to be working and updated weekly so we can see the condition of the cars before we drive down. I am disabled and need stuff but it's hard to get down there. Maybe one day it'll be easier I get there's a lot of inventory but get each person to a section it's done. Just an idea to make things better. You guys raised all the prices on parts too. Some of the stuff I get new for the price of a old beat up Part.only good thing is the battery deals

  djdeluxe101
a month ago
worse place you can go to get parts. they were charging me $380 for a bumper. the guy said ok fog lights extra, fog light bulbs extra, racket extra, they were charging for everything that was on the bumper. these guys are crazy! i also wanted to buy a radio bezel and this clown said $130 and it didn't have a radio. im really upset because i took all morning to take off parts. so my advice to you is to go ask how much the part is before you take it off. its so funny that you take your time to take off parts and they charge you more than a brand new part. never going there again.

  Edwin Rodriguez
2 months ago
Came here to get parts for an old truck, bad mistake. They wanted 800 for a hood, bumper, radiator and radiator housing. It s cheaper to buy another truck and swap the parts. Parts are cheaper new with warranty. Never coming here again and don t recommend anyone else to do businesses with these people.

  G Lyman
4 months ago
Went to the checkout with my parts only to be told that Classic car parts cost more than the prices posted on the website. Wish I d known that before spending hours pulling parts that turned out in some cases to be triple the posted prices. The clerk seemed to make up prices randomly. Checked the website again and absolutely no mention of this. Went to other Pick-your-Part yards and was charged the posted prices for classic parts.

  Kyle Bayne
3 weeks ago
There needs to be clarification on that they consider a "classic" vehicle and the pricing for those parts needs to be posted publicly. Despite having a whole section for classic cars, the 1988 vehicle I was looking for was never listed as being a classic car online nor in their yard inventory as such. But hey, surprise! Suddenly when it's time to check out, it is. Which is funny because in that section there were plenty of cars older than the 1988, yet all their pricing wasn't at "classic car" prices. So a $44.99 seat ended up being over $110, and because of it being a classic car part, it was offered with no military discount or warranty. Oh and you don't get to see whatever piece of paper they price their classic parts off of. This place is dishonest and loves to bait and switch, not only will I not be returning to this location, but any location owned and operated by LKQ. It makes no financial sense to shop for anything here when other self service yards exist with clear, honest pricing.

  Pepe Duarte Jurado
a year ago
Great car inventory selection, every week they have new cars in the inventory for parts, bring your tools and download the LKQ app to find the vehicles you looking for, they have many yards , you find from engines , transmissions, electrical parts, body parts hoods, doors, fenders, bumpers, interior parts seats, door panels, dashboard, seatbelts, also you find tires and rims, these yard in particular have a huge area dedicated to classic vehicles pre 1970 S

  LSnium
a month ago
Accused of stealing when I had a rubber intake tube thing in my toolbag, they snatched it out when I tried leaving and they got all confrontational and said I should cAlL tHe PoLicE tO gEt iT bAcK! Some nice customer gave me 20 bucks to pay for MY OWN PART! Very disrespectful staff, the woman in the front and supervisor did not help. Ripoff scammers. (Ex LKQ PYP employee Giovanni) Go elsewhere.

  GLOBAL ECOMM
a month ago
Ok Ontario pick a part time to say bye to you for good, lass couple time was the worst, first time o was getting charcoal canister even though the pump was built in with the canister I got charged for both well ok that s fine this last time was getting knunkle/spindle assembly they break down to 3 different parts on 1 assembly anyway, not worth going to you guy any more thank for the pass 15 years

  Marranos Off-Road
3 months ago
Horrible experience here, will never return. Terrible customer service, especially from the gap tooth lady in the front. She accused me of lying of the make and model I took the parts off for no reason. Went and physically checked the vehicles to make sure the parts were taken from there. The manager was not much help either , he came out talking to us with an attitude instead of helping. I don t see this place lasting if their customer service and management doesn t get better.

  Emmanuel O
a month ago
These guys add the 90 day warranty on everything .nut, bolts, plastic pieces. What a joke. You have to decline the warranty at the window prior to printing the receipt. They claim this is industry-leading .industry-leading right into the ground.

  Ron Bevan
3 weeks ago
I was charged $14.99 for a warranty on a part, and I did not want the warranty. I asked for a refund for the warranty before I left the yard, and I was told that they would refund the part, but not the warranty...has lost me as a customer, after being a customer for over 10 years...thier loss. Update: I did contest the charge on my credit card, and the amount+ was refunded. That was after LKQ Ontario refused to refund the money. Lol, they lost more than what they would have lost if they had just refunded what I had asked for. Lost a customer, and lost money...serves them right!

  Erika Leon
2 months ago
Horrible place to comeIn fact they try to intimidate you and harrass youThey want to strip down your tool bags like if you are stealingNot to metioned they make up there own prices and don t respect online prices at allI will be contacting corporate to put my complain in

  J Smith
5 months ago
My first visit to a Pick-Your-Part will be my last. $5 just to get in and find out that the part I need is already gone and they don't offer a refund or voucher for another location or date. Also, the walk areas between the rows of cars were completely littered with parts. It appears that they don't have anyone to go through and clear the isles.Very disappointing experience.

  Landon Leffler
a year ago
I didnt want a warrenty, but they had already charged my card an extra $70 for warrenty, then the manager proceeded to color with blue paint pen all over my part like a child, making a total mess.. I let them know I would be degreasing and painting before install, and they told me to keep the blue paint.. very unprofessional. Price for Item $225. Total out the door $369 with all the additional fees.. also they make you rent the engine hoist, which I thought was shady.

  Vanessa S
3 years ago
LKQ always comes through with the car parts! They have locations pretty much everywhere.

  Patty W
5 years ago
WoW! I think I saw every kind of car I have ever seen. What an amazing selection of pieces, colors, parts, etc! If it isn't here, good luck finding it anywhere else!

  Abe Rivera
a year ago
Updated 1/7/23You find out a lot about a business in how they deal with a complaint/issue. Alan returned my call and with the assistance of his district manager came up with an acceptable solution, return the fee that I was charged for a warranty.I would have given 5 Stars but my initial contact was horrible. I hope that someone speaks to Veronica about the importance of customer service.I was charged a warranty on 2 seats and 4 hub caps despite declining the warranty option multiple times. Whe I pointed out that I had been charged $53.40 in Guarantees the cashier told me that he could remove the guarantee but the price would remain the same. This made no sense to me so I asked to speak to a manager.After waiting over 20 minutes for a manager I decided to leave an email message on the lkq website asking to be contacted. After waiting a week for a reply I called the Ontario location on January 3rd and asked for the store manager. A friendly associate took my name & number and said Veronica the store manager would call me back. I did not receive a call back. On January 4th I called back again and was transferred to Veronica's voicemail. I left my name & number again & asked for a return call. After several hours I called again just before 5pm. I was placed on hold for over 30 minutes with no one ever returning to assist me.Why are you reluctant to pick up the phone and speak to your customer Veronica? I am reasonable and a frequent shopper. I love the website and its inventory photos, interchange, pricing. The prices are mostly reasonable.I have to assume that employees receive some form of kick back for each warranty that they add on to the sale because other customers in line voiced the same concerns.The Better Business Bureau may want to hear about this practice.Terrible customer service or is this the way that LKQ chooses to operate their business?My 1 star is for the website.

  Jeremy Rood
2 years ago
Cars are well organized (four groups: foreign cars, foreign SUV/truck/vans, and then domestic of those two) and clearly marked, so along with the app you know exactly where to go.Entrance fee is $3 and bring cash unless you want to wait in an additional line to pay w/card.Here are my tips:1) EquipmentTo get the most out of your visit, I recommend bringing a wide brimmed hat and water to help with hydration/sunburn/heat (sunscreen on your nose and neck), a 5 gallon bucket or cart to hold the parts you're pulling, and a backpack with your tools. Cargo pants, mechanic gloves, and safety glasses are a plus. Bring clothes that you're willing to get dirty. Once you pay entrance fee, getting back to your car might be a hassle, maybe more so if you already have some parts, not totally sure though. So plan out your visit.2) Parts listBefore you head over, make sure and write down or photo any part you may need for all your vehicles. I did a quick check inside and out, body, belly panels, engine bay and interior. This can help, as you may only find half of what you're after.3) Check inventoryThe cars they have available changes often, but if your car is common enough they should have a few of the same. Cell service was spotty for me, so screenshot the location of each car you're after.4) Tools3/8 ratchet with sockets from 10 to 18 mm (I was after foreign vehicles, domestic will use inch sockets), a bit driver with plenty of bits, a battery powered impact wrench (faster than hand), and some trim clip remover tools.5) Note vehicle infoRemember from which vehicle you pulled parts. Taking a photo of the sticker helped me.How checkout works:When they ring you up for sale, they mostly look at the more expensive and larger items and don't care about each panel clip or screw, so load up on those smaller and cheaper items. Line waiting times can be longer, maybe 30 minutes.

  Christopher Ramirez
7 months ago
I just want to know why you guys sell used parts basically at the price of a new one? Also why add warranty to items with out asking?? I used to love these place now you guys make me just wanna buy new parts or stick to smaller yunkyards you guys feel like a scam at times... I wanted a radiator for my car back in the day I coulda walked out with it for 60 now you want over 100 might as well buy a new one. Probably under new management...Also update your online prices people drive from far just to find out the online price is lower than the actual price

  Bryan
8 months ago
Not only expensive but limited to certain vehicles. All vehicles posted on Website inventory aren't subject to posted prices on Website. Suck to come out from 30 + miles away for a part listed for a certain price then find out when u get there it's more the double what's posted on website. Selling parts junk yard parts for refurbished value then you still have to pull parts yourself. Not good.

  faris ishac
2 months ago
Before when you buy the part tell them, I don t want warranty because they charge you without asking. They cheat their customer very bad.

  scullydjwva
3 months ago
2 engine pulleys 3 alternator brackets $112.00 bucks, ended up in the scrap pile for that price. Maybe the vendor out front selling tools could start selling Vaseline.

  Michael Ferguson
3 years ago
Awesome as usual. Prices great, great staff. It's always a hit or miss if you get there a week after a car comes in. Make sure to dow load their app to get notified. For a junk yard, clean and well organized.

  Ray B
4 months ago
Sometimes the lines are long to pay, you get to stand in the the hot weather. The cashiers need more knowledge of parts.. Who does the hiring?? 11/25 here again for some more parts. once again, have nothing good to say cashier couldn't figure a part so they make up a part name and charge you what ever they think its worth. Smh

  Johnnie Ayoub
a month ago
5 to go in ,parts to dam expensive, my advice please help don't go there the 7 owners stealing poor people

  carlos toscano
2 years ago
Big place to look for parts, huge selection of different vehicles to choose from.