Jeep Chrysler Dodge RAM FIAT of Ontario Service Department

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  one percent
4 months ago
I delivered a cargo van here. Got here on a Saturday night got woke up Sunday morning to a gentleman that asked if I wanted to drop off today. Her had no problem doing this evening though I explained I could wait till Monday. The whole staff was friendly and nice. They really went out of their way to make sure things went well for me. They even gave me something to eat for breakfast and coffee. I don t get that very often and it felt as if I was home in Corpus Christi Texas at my dealer

  alex vasquez
a week ago
Horrible customer service especially parts department they ll have you on hold all day 30 minutes wait time each time

  Rico Tribe
6 months ago
Really bad service. They didn't call me to tell me my car was ready. I called and told me it was ready 5 days ago. I had a rental. Do the math. Ridiculous. Complimentary coffee is always broken . Bad

  Gautam Kumar
2 months ago
Tanner n David helped us a lot ! Service is great

  Nicole Hardwick
2 years ago
Was told no appointment for oil changes then you get there for the to ask your if you have an appointment. Got to the dealership at 6:30am 2nd car in line was told 2 hour wait. Ask for an update on my car at 9:30 they said and 2 hours. Now I m upset no one came and said it will be a little longer wait would you like to go home and we can call you when it ready or are you ok with waiting. Ask to speak with the manager who refused to speak with me he had them come out and tell me 20-30 min which 30 min went by car still not ready. I have bought 2 cars from this dealership over the past year the customer service has went out the window. Sometime just a simple I apologize for the inconvenience . They have such a I don t care attitude I will be trading in my car and going to company that believe in good customer service. I am a nurse so caring and compassion for other people feeling mean a lot me and I refuse to do business with rude people and when the manager can t take 1 min to speak with a customer that is looking at him from his glass door and send someone else with the message that shows a lot. As the manager you lead your team and it show why your team is so rude and unprofessional they learn from their leader. Very sadService: Oil change

  Rudy Sanchez
8 months ago
What a bunch of scams took my car in to get serviced for a engine coolant housing and they charge me for some other things my car needed and never fixed what I took it now they wanna charge me again f themServices: General repairs & maintenance, Auto engine diagnosticServices: General repairs & maintenance, Auto engine diagnostic

  Angel Toledo
a year ago
My first time just ask for simple service oil change and recall the did only oil change never get answer back for my recall didnt explain me about that so i have to come back to do my recall i dont know if is hard for the dealer do the recalls

  Matt F
2 years ago
Long lines lots of broken Chryslers waiting to be repaired. I'll spend a little more for a honda next time.

  Mark Ellis
a year ago
Came to this dealer ship because my diesel truck had the check engine light on ..was told they could look at it in 7 days which was fine but 14 days later they finally looked at it and came back with a 8000 bill but said they couldn't guarantee that the engine light would go off so I could smog it ..So I decided to get a 2nd opinion and holy cow ..everything they told me I needed was a lie ..I needed 2 sensors only and a crankcase breather which was not on their bill I had done by rapid diesel and I took it right it and got it smogged no problems ...it makes me wonder how often they mislead and rip unsuspecting customers off ..I went here a year ago and they relaxed a turbo which cost me 15 grand and now I'm wondering if I actually need it ..Can't trust their mechanics and I won't be back to purchase anything or have any of my vehicles worked on here ever againServices: Auto engine diagnostic, Transmission repair, Auto emissions testing

  Brian Yamashita
a year ago
Hope you don't need your car because you can't get an appointment other than to drip off the car and they will not even lool at your car for 7 day after drop off. This is the worst service I have ever heard of or ever seen

  Arturo Moreno
11 months ago
Can't complain but I noticed a lot of customers mad over their vehicles & how they where frustrated about their service

  Alan Yamamoto
a year ago
Go see my dude Troy!! He took care of me. Got there told me he'll get me in there and out. On a busy day, I was out the door, Keys in hand in 45 minutes.Thanks Troy!

  Pete Garcia
2 years ago
Bad customer service. 2 weeks wait to diagnose an issue that should be covered under warranty. Made a mistake buying a Ram. Bad trucks and bad service.

  Roadhouse Osorio
2 years ago
I've had terrible experiences every time I've went there we don't go there anymore we go all the way out to Corona because they lose vehicles there they can't find them they tell you a certain date that they'll be done and they're not you order parts they tell you they have them and then when you get them there's the total wrong parts even though you gave them the vitamin number

  Rachel Duenas
2 years ago
Terrible. The kept my car for a week and They never return your calls.

  Katie Tyler
3 years ago
Fixed the factory recall with out a glitch. Now I got a. Brand New trailer hitch

  Jacob Flores
10 months ago
Always have the parts I need

  Danny Fierro
2 years ago
Service was good and people were friendly,

  The Driver LLC
6 months ago
Bad service

  Karen Green
3 years ago
Jose is the True Professional Always

  Raul Salas
8 months ago
Terrible serviceP�simo servicio