Volkswagen of Oakland

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Laurin Gallion
6 days ago
Talked over email with Dennis regarding a vehicle I was interested in, he was very straight forward and friendly. I scheduled a time to come in to look at a vehicle and was out the door with my new car in about an hour 1/2. They even found me better financing after coming in with my own. Very simple process and I'd come back! Thanks so much Dennis!

  ken ye
2 months ago
Yesterday, my car's tire broke. Charles and their team helped me repair it quickly, and their service attitude is very good. They will give you professional advice and solutions. It gives me the feeling that everything is considered for the customers. Thank you

  Elizabeth Stafford
3 weeks ago
I had an interesting experience in that a major car part was not available to fix my car with only 19,000 miles on it. The service manager Frank kept in contact with me about the status of the back ordered part. The waiting process was 5 months due to issues with the manufacturer. 24 hours after I signed paperwork to have my car bought back by the manufacturer, the part came in. I was confident that the service staff at VW Oakland would take care of the issue for me so I cancelled the buyback. 3 days later I m happily back in my car. Please don t confuse 3 separate entities in these transactions. The dealership, finance company, and manufacturers are all working independently of each other. If the dealership can t repair your car, share your angst with the manufacturer.

  g roach
a week ago
I ve purchased my last two cars here, one used and my current new in 2019. Love this place. Friendly. Professional. Responsive. I ve given other dealerships honest opportunities with sales and with service. Oakland beats everybody s price. They just won t be beat. I ve tried because I d rather not drive to Oakland. From Marin to Sacramento to Modesto. They want the volume.Their service department has time when others don t. They have never failed to get me in, even without an appointment and they ve never failed to resolve my issue. Today they gave me a free pair of rain x wipers installed. I didn t ask. They also vacuumed the car and didn t charge me.It s not a fancy dealership. Go elsewhere for that. If you know how to get the lowest price (some of that work is on you) this is where you ll find it. You can trust their service department.On a VW-specific note, I like their cars. It s good tech for the money. If you value your peace of mind, and this is true really with any make/model, the maintenance plan is 110% worth it.

  Rajonnie Lane
5 days ago
Tyler was Awesome! I forgot his supervisors name but they both were great and went the extra mile to meet my requirements and needs. I am happy!

  Scott Gordon
4 weeks ago
Everything went. The workers were nice and professional. It was easy to get my car serviced. The details of the service were explained to me, and I was able to make a decision that was right for my vehicle. I am happy with my experience.

  Sterling August
a month ago
a very pleasant experience, our salesperson was very professional, and understood all our needs. there was no pressure. help us to understand the process, And whether we should finance with Volkswagen or our local bank. I recommend Volkswagen of Oakland if you re looking for a great car and a pleasant experience. happy customer, Sterling.

  Wei Koh
4 weeks ago
I arrived early, and they were able to complete the service early as well. I was prepared to wait a couple hours, but barely over an hour and the car was ready. The waiting area was clean and had good seating and fast wifi. Overall, it was a very pleasant experience.

  Greg LHeureux
a month ago
VW of Oakland were very professional, transparent and patient assisting me with my EV purchase. They handled all the paperwork for the tax credit and explained the functions of the car. You can feel comfortable working with all the sales staff.

  Kyle Klobus
2 weeks ago
Frank and the entire service team at VW Oakland are simply amazing. Fair and honest in what they do. Authorized them to rotate my tires if needed during my oil change. I could tell they are honest because they told me the tires didn t need to be rotated, so they didn t do it. It would have been an easy add on for them but they did the right/ethical thing.Highly suggest VW of Oakland service department!

  Heather McAllister
a month ago
100% pleased! The team is outstanding. I was listened to, understood, and drove out that same day with the car of my dreams. As a single woman, car shopping can be intimidating, but not here. Thank you Diego and John!

  Sandra Bethune
4 months ago
Very organized check-in service. I had no idea a ride to home and back was provided which is an invaluable asset for customers. Check-out just as easy. Personally walked to parts department by my check-out person to assist me in a needed purchase. All personnel very courteous, professional, and patient. Easy to do business with Oakland Volkswagen.

  Jeehoon Park
3 weeks ago
Great service with the help from Frank Torres! I was able to get my battery replaced quickly and also Frank was super awesome about reaching back out to me when a different part for my car was available! I really appreciate the hospitality and great service!

  WNS
3 months ago
They took great care of me throughout the whole buying process (Before - During & After). Dennis and Jesse were extremely attentive, responsive & professional. I also serviced my vehicle there and their service department was superb! Everyone there was awesome. Highly recommend. Thank you VW of Oakland for an amazing experience!!

  Sandy Greenberg
2 months ago
Once again Charlie at Broadway vw has totally saved the day. I got in a weird tussle with some concrete street dividers in Berkeley. And I desperately needed my car. I showed up at 7 am the day after and Charlie worked me in for an immediate evaluation. I was out and driving by mid morning. He and his team are knowledgeable, patient and kind. A splendid experience.

  Lauren Picciani
3 weeks ago
Bryan Arnold was our service rep, and we had a fantastic experience (as far as car services go). There were things we thought we needed that we didn't, and there were a few things we did need that were found during inspection that we were glad to get handled.I have been to dealerships and other service centers over the years where I felt like I was probably being sold unnecessary things based on the year of the car rather than mileage, wear and tear and true need, so this experience was refreshing and much appreciated!Handling most of the back and forth via text made it so much easier to track progress and get questions answered quickly, and the VW app for updates and authorizing work is really well organized and efficient. And to top it off, VW of Oakland's arrangement with Uber made logistics of getting to and from so much better than having to use two cars, coordinate rides and arrange the day around the whole affair.Overall, double thumbs up for the entire experience -- thanks, Bryan!

  Melvin Chen
2 days ago
the car that I got was certified preowned that was supposed to be fully checked before selling it (at least that's what the sales people told me). Drove it to work for 3 days (10 miles-ish) and one of the tires went completely flat.

  Jason E Smith
5 months ago
I did email the service dept. about scheduling and never heard back, maybe that email isn't checked much? So then I called in and made the appt. But other than that everything was fine. Everyone was nice. I got my car back when I needed it and was pleasantly surprised by the complimentary car wash.

  todd ross
5 months ago
I have leased and bought many vehicles over the years. That being said, I ve never felt so comfortable with a deal in my life. Manger Tony and Sales lead Dennis were straight forward and honest.God Truly Blessed our family! Placing our family in the Best Situation Possible

  Andrea Trasatti
4 months ago
Charlie was great. He was very polite during the entire process. He was proactive reaching out with me when there was a scheduling delay and was helpful reviewing the repairs they did to my car.

  Madelynn Eileen
5 months ago
Jesse and Tony were amazing! They got me and my husband set up with a new 2024 VW Atlas Cross Sport. They listened to what our needs were and were very helpful and accommodating. We really appreciated how professional and easy going they were. Would highly recommend this dealership.

  Evonne Morgan
3 months ago
Bryan is the reason I continue to bring my vehicle to this location and will continue to even when I move. Anytime I come in he stops to catch up and makes sure I have everything I need checked/fixed on my Jetta and will explain what things are and what the estimated cost will be. He never treats my visits like it s a hassle or pain, but makes the experience wonderful every time. His customer service is beyond amazing and I wish I could give him 20 stars! From Bryan to the service techs I ve never had an issue. They are all sweet when interacting with them. Thank you Bryan for always treating me like family when I come in! You are the best!

  Oscar Ruiz
3 weeks ago
Charlie and the rest of the team were excellent and I appreciate the help in a stressful situation. Our 2018 Tiguan started overheating on a Friday and I had it towed to the Oakland VW lot that same day. As it was close to closing time, one of service techs working on washing up a car was there and I asked if it was alright to park the car inside the lot instead of the customer lot. He gladly helped and offered a space to park the Tiguan.I left a voicemail and explained that the car was in the lot and if possible, I would appreciate if the car was checked out before my scheduled Wed. appointment. I explained that it was okay if that was not possible. But Charlie came through and our Tiguan was checked out on Monday. It was out and ready to go by Tuesday afternoon. I really appreciate the communication and how fast the team worked at getting this resolved.

  Dennis Fong
2 months ago
Service advisor Tarran efficiently assisted in adding two items onto my service visit that were not initially requested. One required ordering a warranty replacement part and leaving the car two nights. Everything was resolved under warranty or recall. Thanks service department for a wonderful service visit!

  Lucia Moreno
3 months ago
Bryan is my go to guy. He s been assisting with my vehicle for the last 4 years. He validates my concerns and goes above and beyond to help. He provides excellent customer service and is very knowledgeable and responsive. Thank you for all you do Bryan!

  Jamilah Yaminah
2 months ago
I thank Volkswagen of Oakland for their entire support of me and our decisions, togetherness. Hard work & hardship has been a two way street for me, during this serious pandemic. But who am I or where am I going is a beautiful story, I stress to say daily or offer. And as Joey deciding to help me. Especially his guidance, I honor. I am a car owner, back in business to do the right things. Heading towards successful opportunities to leverage my ultimate reason been just in America. Thank you all.

  Tove Sorensen
3 months ago
Great for the most part but my car showed up with chips in the hood from following some other vehicle when delivering it to my home in Sacto. Otherwise great overall. Concerning, several days later I was following up on a portion of my deal that's was still not fulfilled. I called today, 12-19-2024 and when explaining the need I was greeted by some employee named Jesse with aggressive attitude l, very condescending and he would not even take a message. Told me to call back because he was busy, then actually hung up on me. This is the exact thing buyer's fear from shifty dealers with no interest in u after the papers are signed and car delivered.

  Eliza Kern
2 months ago
I had a truly excellent experience purchasing a new VW Tiguan with the Oakland VW dealership and would recommend them completely. I called every VW dealer in the Bay Area looking to buy a new Tiguan, and Tolao blew every other dealer away in his persistence at earning my business and commitment to getting me the best possible deal. Every aspect of this deal, from negotiating a price to the details of my trade-in to the purchase and delivery was smooth and easy. Thank you for making this transaction so seamless -- I love my new car and will return as a future customer!

  April Tamaddoni
4 months ago
Bryan and Frank were amazing, helpful, and knowledgeable. I worked with Bryan at the shop and he listened, offered competitive rates. Best customer service I have had in awhile. Not generally a "dealership" person, but I will be from now on. thank you!

  Frazer Bradshaw
2 months ago
I find it very strange that VW of Oakland doesn t have a terribly low rating. My experiences have been generally unpleasant, and after years of not patronizing them, I had an issue that necessitated a dealership. They were unhelpful and the service person was rude to me. I recommend not going to VW of Oakland if you can avoid it.