Honda of Oakland Service Department

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Michael Gore
2 weeks ago
The sales person I worked with left me feeling sleazy. We went over all of the options and what would be included in the contract and agreed verbally and through our emails on a price. The car was on the lot at the dealership and I went with a check to pick up the vehicle. When I got there the deal had changed and he expected me to accept it because the inventory was limited and he knew I didn't have any viable alternative. I refused to do business with him because of the bait and switch tactics he used on me. Management did nothing to honor the deal I made in good faith..Honda of Oakland did not treat me well and I chose to take my business to another dealership in San Francisco where everything went smoothly and the car I wanted was delivered exactly as promised.

  marissa
2 months ago
Service Advisor Carlos M. has always been incredibly helpful and transparent about service both times I have come here to have work done on my car! I am so appreciative of how helpful he has been with working on my car and explaining the details of different services and when would be the right time to get them. Will definitely be back!

  Daisy Johnson
2 months ago
Had a really great experience. I showed up with a nail in my tire and a 2-hour wait time. They were able to get it done in less time, and everyone I talked with was friendly and helpful, especially my service advisor Carlos Molina. Thank you all so much!!!

  Philip Weverka
3 months ago
They replaced my thermostat but forgot to take out the old gasket. 600 miles later it started leaking and overheating. Had to get it fixed in the middle of nowhere.

  R. Alonga
2 years ago
Had a flat tire, luckily close to where our car (Honda) was purchased. Distraught and unsure about how to take of this, drove to THIS location for help... Victor came to our rescue; Very informative, kind, and empathetic! So surprised at this level of customer service given to us! I would always come back here for our car needs and ask for Victor! Again, thanks Victor, you are exemplary!

  Gabriela Favela
10 months ago
Customer service was great, very quick service for my car and transparent pricing.Since dealership was sold, some perks have disappeared, such as car washes & now they are making customers pay the 3% credit card fee that every establishment pays to offer credit cards payments to their customers.On my last visit, Victor, my consultant went above beyond! He helped me fix all the issues and rewarded me for being a long time customer. He is awesome and I had a great experience!Services: Transmission, General repairs & maintenance

  Shivaun Nestor
9 months ago
I brought my car into be serviced. It was the first time post-Covid, the first time since my retirement, and the first time in Oakland rather than San Francisco where I worked for many years. The service staff member who helped me was courteous and helpful. When, post full analysts, I trying to decide whether or not to get some major hose work done or get a new car, he asked all the right questions about my driving habits, etc. and helped me come to the decision to proceed with the work - since during my working life I used public transport whenever I was able, the car only had about 86K miles on it. I highly recommend this service station.Service: General repairs & maintenance

  Bobbie Singh
9 months ago
I service my car at this location at all times and always happy with the results! Except don't like it when this lady always trying to upsell things. Prefer not to Ask for her assistance!Like to think the service I'm getting is what I need and not the other extra stuff. My car is old n I tend to keep it for 5 more years! I always maintain the service on time!Services: General repairs & maintenance, Oil change

  Sent Email
10 months ago
IN SUMMARY, Too long of a wait, overpriced ($120 for oil change + 3% credit card fee), and odd/sloppy service. I will not return. DETAILS: The oil change took 2 1/2 hours!! (Yes, I had booked an appointment, and they knew I was waiting on-site the whole time).ALSO, the man returning my car to me asked me four times to pay him directly (even after I showed him the receipt). It was awful. If he was asking for a tip, I didn t have cash on me. If he was trying to be funny, the joke persisted too long almost like a bully taunting someone. FINALLY, when I got home, I discovered they neglected to replace two of my tire valve stem caps! Who knows what else they missed. Ugh! I am not returning.Service: General repairs & maintenance

  VAD Li
3 months ago
The car was left at the repair shop for repairs. A few days later, I went to pick up the car and found that the sunglasses were missing. I called back but got no reply. . Repair shop with thieves. .

  Ngina Pacely
a year ago
I dropped off my car at 7:30 am. I was told that I could t use my digital coupon. The Honda website wouldn t download my coupon. Not my fault. So my oil change was $49 more than I thought it should be.I was told that it would take around two hours. I went to work. 7hrs later I had no call to pick up my car. I tried to call 5 times over the course of an hour. No answer and all voice mails were full. I keep being routed to an out of state call center. Who would transfer me to a voicemail that was full. It took me two hours to find out any information about my car. I finally got to pick up my car. I apologies.I paid way more than I have in the past and received the worst customer service that I ever have in the 10 years that I have been a Honda Oakland customer. I felt unappreciated and disrespected. I will never come back to Honda Oakland. While complaining about it to friends they informed me that the ownership had changed and they have noticed that the customer service is terrible now too and are also looking for another dealership to patronize.Service: General repairs & maintenance

  C R
4 months ago
Carlos Molina helped me understand what services were needed for my car and helped me get my car back to working order.

  Sandra Porter
a year ago
I brought my Honda in for regular maintenance and it was a great experience. My service advisor greeted me within minutes of my arrival. Friendly, professional, and efficient, we completed the minimal paperwork quickly and I was taken to my home by shuttle in no time. Honda called me to say the car was ready in no time at all, brought me back and I was on my way home before I knew it. The whole event was incredibly smooth, professional, pleasant, and hassle free. I recommend Honda of Oakland highly!

  lucid dawn movement & yoga
a year ago
I had lots of concerns when I came in. Lots of things got addressed and proposed that I guess I need but couldn't afford to do today and the things I asked for were ignored. My last new car company really took good care of my car and went above and beyond in customer service. This place really feels like they're just too busy to actually make sure that all is well with my carService: General repairs & maintenance

  Reverie Boheme
9 months ago
Got talked into getting the pre-paid maintenance plan which sounded like it included many benefits but turns out it only includes 6 oil changes and tire rotation for $761, (they say value of oil change is $150 each but there are plenty of mechanics that do it for half of that or less.) I feel very taken advantage of by these shark salesmen. Do not recommend.

  Lewis Ruff
a year ago
Good communication via phone calls except they didn t tell me that the pickup procedure has changed and you don t go to the service advisor window but instead go straight to the cashier. I waited for awhile and finally said something. There should be a sign or some instructions on where to go to pickup your car. I have come here for over 10 years and leased then bought my last car here. I have had only one bad service advisor experience in all this years so I recommend them highly. They tell you things that for the future that don t need immediate attention so you Can plan.Service: General repairs & maintenance

  Robert Mtaki
5 months ago
I got a great experience at Honda , and great customer service very clean, work and first highly recommend thank you.

  allie owens
10 months ago
it s not just the service department fault also the dealerships fault, had me come in to drop off my borrowed car and said they d get me in a new one, i waited there for 2 hours and almost got fired because of how long they BOTH took. bad communication from service dept to dealership. also my car was there for 5 days and i kept calling and even had my dad call and no one could tell me what was wrong with my car, i kept getting transferred to different people and would always end up at someone s voicemail and wouldn t get a call back. terrible service and made my week so stressful with not knowing what was wrong with my car/when i ll have it back, not to mention they didn t even fix both problems i told them about they only fixed one and i have to get the other fixed soon too. very frustrated and don t know what to do because i spent 4k for a warranty and the money was NOT worth my experience.

  ivan torres
10 months ago
I've been going here for the better part of a decade, but a recent change in management, the policy changes and declining customer service experiences that have come with it mean that I'm going to start taking my car in for service elsewhere.The 3% surcharge for using credit cards is an absolute joke. Honda is one of the biggest car manufacturers in the world, they can afford to pay their credit card fees without passing those fees on to consumers. The fact that they're trying to get by with this policy is vile and disrespectful.The last time I brought my car in for service, the car sat for hours and hours without getting looked at because the service advisor wrote my phone number down wrong (despite it being in my service account correctly for years), and it took several attempts of me calling in before I could connect with anyone. I wouldn't be surprised if they're trying to nickel and dime their way to increased profits by short-staffing the place. The fact that no one was around to pick up the phone for hours was unacceptable.On top of that, there seems to be this onus of upselling where all of a sudden I'm getting phone calls, voice mails, and emails telling me to bring my car in for service -- no, thank you.Services: Tires, Steering & suspension repair, General repairs & maintenance, Auto engine diagnostic, Wheel alignment, Brakes, Brake service & repair, Battery, Oil change

  Iris Moy
11 months ago
After over a decade of using this location, I am done. The prices are so high, and then, I got hit with a 3% surcharge for using my credit card??? I can understand why the vendors at the farmers market don t like to use my card for anything under $10.00 - but my bill was over 3K. Unforgivable for a dealership. I m going to look elsewhere for future repairs and YES I WILL tell everyone on every platform that I can about this. This is unacceptable.

  Ashley Davenport
10 months ago
I dropped my car off for a few days at Honda, received back 5/10 evening. Two days later my car died in the middle of street. Had towed to Honda on 5/13. Dealership advises alternator, says they will update me on Monday 5/15. I did not receive an update. I called multiple times Tuesday and the operator even emailed Honda to call me. Still haven t heard back and it s not 5/17. This is just unacceptable to not know what is going on with her my car, especially after Honda had it for days to fix a VTC actuator failure that they wouldn t have even know about had I not pushed for them to keep my vehicle (I brought the issue to their attention since 2019 but they couldn t ever figure it out, when I spoke to manager Christina she said the noise is obviously the VTC Actuator yet they were never able to diagnose until now), their suggestion originally to fix the problem was an oil change and do an oil consumption test. Now I have no idea what s going on with my car and no one has reached out at all many days later. It s unacceptable that no one reached out when I was told I would have an update and that no one would call me back after I attempted to follow up. I am now extremely worried about my car and what the status is.Services: Electrical repair, Tires, General repairs & maintenance, Electrical, Auto engine diagnostic, Wheel alignment, Battery, Oil change

  Lauren Smith
10 months ago
They ripped me off. I asked for just an oil change, a tire rotation, and air in the tires and asked multiple times if that's all they had listed on the receipt. I later found out he gave me a C package, whatever that is, and was describing things as "complimentary" because they were in a package that I never asked for. Scam artistsService: Oil changeService: Oil change

  Paul Lafita
a year ago
They tried to up-sale me services that the car does not require by design (electric cars don t have a traditional automatic gearbox with clutches that needs oil be serviced; let alone on a yearly basis). Also tried to force me to do services that were not required for a car that is less than 3 years and less than 25k miles.They didn t reset either the car maintenance computer, and it turns out when I did the car wasn t actually due for service for another 2 months.I m seriously considering escalating the issue with Honda of Oakland to corporate Honda.Service: General repairs & maintenance

  Calvin Nguyen
9 months ago
Service advisor was great giving me feedback on my vehicle's maintenance. They even provided pictures to assess any future mainienance that may be required.Service: General repairs & maintenanceService: General repairs & maintenance

  Michael Mei
a year ago
The experience is great! Excellent service from one of the service writer Tommy J.He explained in very good detail and did not tried to pressure me for additional services, just recommendations. I will most definitely will go back for my next service with Tommy. Thx Tommy! You the man.

  Chris Miller
a year ago
Christina Fong helped me find out about rekeying my car after I d been mugged and the thieves had stolen my keys. She s a true testament to quality service at Honda Oakland and they re lucky to have her representing their business. Christina was patient and understanding, and she walked me through all the options available. She made a point to email me updates throughout the process because she knew my phone had been stolen, as well. As a woman myself, I felt safe and really well taken care of by Christina. I trust her and will definitely seek her out in the future when I have other automotive needs. Whenever I get a chance, I refer my friends to her for great service, too. Thank you, Christina!

  Quatrelia Mcdonald
a year ago
Darius Fisher was phenomenal. My brother just passed away & paying for funeral expenses it was top priority to be cost effective. Darius was able to find me coupons to offset my maintenance. I was thankful . I'm a firm believer that God exists and so do Good people. Thank you Darius for being a good person.

  Ruth Ruark
a year ago
Very impersonal. I shouldn t have let myself be talked into extra items that weren t necessary. I have a 3 year old car that doesn t need $1400 in work. And then you all charge a fee for a credit card? Ridiculous. I went to Honda Dublin recently and they didn t charge fees on the credit card and they gave honest advice. I will take my business to Honda Dublin.

  Casondra Sobieralski
a year ago
I love my peeps at Honda Oakland, but this time they told me 2 hours and car took 4. I was walking around in the cold for much of that time bc I didn't want to sit inside with COVID numbers so high and few people masking. (I live in another city. I come to Oakland b/c I bought my car there, and b/c the service techs show more respect than anywhere else. --including, they don't treat females like we are stupid, which so many car places do, rrg. Appreciate you!!!) Also, I didn't get any communication about my car--what needed to be done and how much each thing cost-- so I could choose to do it now or later. They just listed things I should take care of next time. Better communication would have been useful because some things weren't too expensive, so it would have been easier to just get it out of the way. Then again, I would have been cold longer, so I guess it all worked out in the end.Services: General repairs & maintenance, Tire rotations, Vehicle Inspection

  Cody
a year ago
There is nothing the technicians are doing wrong and they are fantastic polite and quick but the front desk and backend departments have made our lease a bit of a nightmare. Previous to this appt we were called twice both times the receptionist claimed we have never taken our car in for servicing even though we have done so three or four times. The fact that we had scheduled an appt based on the first call and still got another call also claiming the same thing(we never got our car serviced) that should have been rectified from the first call and didn t even know we made a servicing appointment is pretty crazy. The first caller was also pretty rude and adamantly defended the idea we had never gotten our car serviced in the past two years of ownership. Also when this dealership switched ownership there was a period of time where we were told we had no servicing plan on file when we pay for it every month. I am worried when we turn the car in at the end of the lease they will claim we did not get it serviced or there will be another issue. We will definitely never return to Honda of Oakland after these issues, as while our sales and technician experience have been great it is clear the backend is completely disorganized.