Downtown Subaru of Oakland

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Jessie Smithvogt
a week ago
Sohail was my sales representative and he was very considerate and transparent when it came to the process and making sure that I would leave with the best deal. It seemed more like a relationship than a transaction and that felt very reassuring when purchasing a vehicle!! Thank you so much!!Abdul was our financial manager and he was absolutely amazing!! He listened to our concerns and was able to get us more than we could ever have asked for and kept in our budget! Thank you!

  Simon calvillo
a week ago
I purchased a vehicle today which was pretty easy. Terry helped me with all the questions and concerns I had. He also was very patient and assisted me with the whole purchase process. Abdul who is the finance manager was very helpful and gave me a fair offer.

  Kyle P
a week ago
Working with Quincy and Brandon F. Was so easy. We had been to two or three other dealers who tried to rip us off. Quincy was friendly and funny and helped us work to get the price we wanted. Easiest car shopping experience ever!

  Cameron Fields
a week ago
Brandon is awesome. He always go above and beyond expectations. I really appreciate all he did to get me in my new car. Kudos to his employer. He was courteous, respectful and very informative in helping

  savvysambra
a month ago
I came to Downtown Toyota/Subaru of Oakland on a Sunday and it was busy so I waited a little while for help but then I was assisted by Terry- he showed me the car I found online, 2023 Subaru Outback and we took the car for a test drive. The car price was what they call a pure price so essentially there was not a possibility to negotiate a lower price but when I inquired if paying for the vehicle without financing would allow for a discount, his reply came across as sarcastic and condescending and with that I left. I called the dealership once home and Tory, the receptionist, was very polite and had the sales manager Mark contact me shortly after. Mark did have the same reply for me as Terry but with a completely different attitude: with an understanding and helpful tone, as a result, I decided to move forward with the purchase of the vehicle and returned the next day, Monday which I would highly recommend over visiting a dealership on the weekend. Anyway, I met Mark and he left me in good hands- Raj is a sales associate and he showed me the vehicle again as well as let me look at a couple other vehicles I was considering. Raj was pleasant, conversant and friendly, even giving me feedback between the two cars I was considering. I was glad I came back to give this dealership another chance. Abdul was the finance manager that set up my payment and the interaction with him was also excellent! Between Mark, Raj and Abdul this place has a winning team. Thank you all for the service recovery effort, it paid off and as a bonus I also have a beautiful new vehicle for the first time in 25 years!

  Parker Geroald
a day ago
Brandon is awesome. He's very knowledgeable and courteous. I couldn't have asked for a better car dealership I am happy with my purchase and will gladly refer him to anyone I know

  Kirsten Sandstrom
a week ago
My fianc� and I just had the best experience buying our family car from this dealership. We set up our appointment online the day prior and our car salesman Sahail had the car waiting out front for us when we arrived. He made the process seamless. We test drove the car, felt no pressure and had our questions answered. Abdul handled the financing and answered all of our questions! He was kind and authentic so nice to work with. My first time financing a car and I had many many questions. This whole process was great and I am so happy with my purchase!

  Maria
a week ago
I had the pleasure of working with Quincy who took his time and explained all the features on my new car. Quincy made me laugh and I smiled throughout the whole process. I was not looking forward to. ar shopping but Quincy made everything so easy and fun. thank you so much Quincy I will be back to buy my son a car, and I hope I get to work with you again!

  JP Dauterman
5 days ago
Stopped in to test drive cars today and walked away with a purchase! Terry was exceptional throughout the process - he shared helpful information about the cars we test drove today, was considerate to our needs/wants, and collaborated with us throughout the purchase. Highly recommended!

  Diane Luong
2 weeks ago
Long time customer, bought my first car here over 10 years ago and now buying another. Great customer service. They go the extra mile to make sure you get the car you want and the best price. Omar and Derick listened to us, were responsive to our questions, and worked hard for us. We talked to a lot of dealers, would definitely recommend coming here!

  Christelle Marcelo
a week ago
I had the pleasure of being assisted by Brandon at the Downtown Subaru. He was accomodating and answered all the questions I had about getting a new car. I had a lot of questions and he patiently answered and clarified my questions and concerns. Thank you for a good customer service. I highly recommend reaching out to him if you are interested in getting a car.

  Rho S
a month ago
Stopped by Downtown Toyota of Oakland and Derick was very helpful. He provided us the time we needed to look at the vehicle and answered all our questions. We did not feel any type of pressure and was pretty up front with the possible price of the car. Awesome customer service.

  shauneequa owusu
6 days ago
I had a wonderful and seamless experience with Downtown Subaru of Oakland. The entire team was knowledgeable, helpful and provided great service. Abdul and Quincy were fantastic! Both answered all my questions and walked me step by step thru the process. I recommend coming to Downtown Subaru of Oakland!

  James L
a month ago
I don t like to write reviews but my vehicle purchase today at Downtown Subaru of Oakland warrants one. Terry assisted me and made my experience so easy and much more fun than any other vehicle purchase I have completed. From the moment I shook Terry s hand he was helpful and conscientious. He was not bothered by my many questions and was courteous in response. He made me comfortable in determining what I wanted and did not pressure me. Terry found the car that fit my needs and wants, a new Outback Onyx XT, and made the transaction as seamless and efficient as possible. I cannot recommend his services enough since it was the nicest vehicle purchase experience I have been a part of. Thank you Terry!

  Robyn Diles
3 weeks ago
I had a salesperson by the name of Derek this morning and all went very well. He showed me the car that I was interested in. I took it for a test drive. And everything worked out. I will be back home in about 2 hours. And that is exactly what I had planned. Nothing like having the rest of your Saturday available to you? Thank you derek for the pleasant experience

 
3 weeks ago
Derick was very nice, when helping me out with the purchase he ran me through all the details of the vehicle in a very easy way to understand. As well as showed me around the car telling me all the features. I'll definitely tell friends and family about the dealership and to ask for him.

  Anna Presmyk
3 weeks ago
Both Terry in the sales department and Abdul in the finance department made our car buying process comfortable, easy, and enjoyable. Highly recommend! They were clear with their explanations and answered any and all questions we had!

  Nicole Peacock
a week ago
Quincy was fantastic. He was able to get us into the corolla that we wanted for the price we were looking for. We tried buying the same car from fairfield toyota and they tried charging us 2k more. We were happy with the service and appreciate Quincy's service. Brandon in finance was also fantastic!

  Louis Yim
3 weeks ago
What a pleasant experience of buying a car here. The sales person Derick was extremely helpful and efficient. In addition the finance manager Abdul was knowledge and answered all outlets question. I would def recommend to anyone who is buying a car to experience the 5 star services.

  Timothy Keefe
a month ago
I recently went in looking for a vehicle and Mr. Green "or as he put it just call me Quincy" was helping me. He made my experience very relaxed and enjoyable. When I decide to purchase a vehicle I will absolutely be asking for Quincy. Thank you for the hassle free and friendly experience.

  Rande Webster
a month ago
Terry is the salesman who helped us buy a new Subaru Forester last week. He was friendly, relaxed and knowledgeable. Terry let us know that he would continue to work with us post-purchase with any questions we might have about navigating the complex operating system. This week we came to see Terry again, and he spent almost 3 hours helping us with all our questions! He was patient and persistent! We left feeling very good about working with him. Thank you, Terry! Sincerely, your fans Rande and David

  Ernesto Barraza
3 weeks ago
Preston provided great customer service. Not only was he there to guide us along the process and show us everything step by step, he also went above and beyond to ensure all our questions were answered. We d definitely do business with him again!

  Joseph Pearson
a month ago
I had been to 4 different dealerships looking for a new car. Finally I ran into a salesman named Quincy at Downtown Subaru. What a great experience. I never felt rushed or pressured. I left feeling like I got the exact car I wanted for a price that I can live with. A+ I will be sending all of my family and friends his way when it comes time to make another car purchase.

  Maddie Lionberger
4 months ago
As soon as I learned my break/tail lights were out, I went to the dealership as a matter of convenience, in an attempt to avoid delays with ordering parts, etc. I requested to have the mechanic change my oil and rotate my tires while there. I was told all fluids would be topped off as part of the oil change service. After several hours, I was given the following summary: "all 4 brake lamps in rear of vehicle in op due to wiring harness rusting out...P&A generated for both lamp housings and trunk housing including bulbs and harness for trunk hatch. Cost for repair $1,816.53." I trusted the technician when he told me they attempted to replace the bulbs but they were rusted shut into their sockets. Because I couldn't afford to pay $2k that day to replace the entire electrical system including the trunk hatch which was operating fine they stated that my car was unsafe to operate and I needed to tow it off the lot. I decided to look into changing the lights myself. After consulting the car's manual for 2 minutes, I realized I was more than capable. I bought all bulbs from an auto parts shop ($15 total) and managed to change every one of them. Granted, one socket contained a fair amount of rust, but with a little pressure and the appropriate tools, I was able to remove the burnt out bulb. I applied an over-the-counter anti-rusting substance ($1.79) for good measure. There is absolutely no reason a few broken bulbs warranted a complete overhaul of the system and rendered my car useless. The least they could have done was replace the bulbs in the sockets that were so easy to remove and contained absolutely no rust (pictured). I was charged $235 for the lights evaluation alone. To add insult to injury, they didn't even fill up my wiper fluid! All-in-all I paid $368.99 essentially for an oil change (that they didn t even meet their promises on) and tire rotation. Can't help but feel like this happened because I m a woman.

  Arlene Dunkelberger
4 weeks ago
Quincy was awesome. He was helpful and patient and he was great with our 2 year old too, helped to keep her entertained.Marlon the finance person was so nice as well! They both made the visit so pleasant.

  phillip Brock
a week ago
Had a very pleasant experience purchasing a Honda pilot from Sahail,at subaru of OaklandHe took us on a test drive and made us feel completely comfortable.Abdul in financing explained everything to us so in a very comfortable way, and took time to explain every detail so we could leave feeling like we made the best possible choices if your thinking about purchasing a vehicle don't hesitate to come down to Oakland and let them take care of you

  Hung Nguyen
a week ago
Quincy and Shafi are excellent salesman. They got me what I wanted to pay for the car without any extra add ons and been straight forward. Process was quick and simple. I would recommend them if you ever need to purchase a vehicle here. Abdula from financing was respectful and offered me a great deal on the maintenance program package and gave me a discount which was greatly appreciated.

  Charles Bonds
2 weeks ago
I dont usually write reviews but I needed to let other shoppers know how great of a job they're doing over at Oakland Subaru. Brandon told us he was new but we couldn't tell because he was very knowledgeable of their inventory and mutually helpful explaining which car and financial options fit our needs. Most importantly we felt reassured, constantly informed( my girlfriend ask a lot of questions) and at no point did we feel that anxious pressure you usually get from dealerships. It felt natural and we connected more with Brandon, like he was working with us not working to get over on us!Highly recommend!!... will be sending all my friends and family back to this dealership!

  Hazel Weiss
3 weeks ago
Terry provides excellent service he gave us all the information we are interested in and we have decided to move on the Toyota Sienna. Look forward to getting our new car. He made our experience a pleasant one.

  Sonia Paul
a month ago
I had a very pleasant experience with Raj and Abdul today! They were patient, kind and flexible with my requests to ensure the quality and final price of my vehicle. Would recommend others seek their help too.