Accessibility
- Wheelchair accessible entrance
Reviews
Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.
Emily Larsen
3 weeks ago
Hector and his team are the best! They do a quick and efficient analysis on your vehicle and are super friendly. I appreciate the kindness they exude to their customers and will continue to see them when I need an oil change!
Jacqueline Estrada
3 weeks ago
I went in for the first time to get an oil change and the store manager Hector and the assistant manager Dom were really nice. They were quick and efficient. I ll be going back for sure! Come by and get your car serviced.
REX R (rexMarc)
7 months ago
For a first time experience, I could say it was a satisfying result, how my car performed after. The only drawback I could note is the wait time. The actual work time on my car was not even half that long.I am hoping at the next visit, will be more enjoyable. Thank you.Services: Transmission, Oil changeServices: Transmission, Oil change
Karl Warren
a month ago
Did a great job. Brought issues to my attention and let me choose whether to do additional work. Fast and professional. Thanks to my mechanic, MC Hammie!
Kay Applegate
a month ago
The service technicians are always helpful and explain things thoroughly. They do not try to up sale which I appreciate. Finally, they do not treat me like I don't know anything about cars.
Julie Asti
a month ago
Great crew, very friendly, reasonably priced and fast. Got me alerted for some other minor maintenance. Will go againWould HIGHLY recommend!
Joan Groves
3 months ago
Everyone who works here is always friendly and efficient. Been bringing my Durango here since I purchased it in 2015, never had a bad experience. Keep up the good work!
Margot Connaughton
4 months ago
I consider an oil change something I have to do, not something I want to spend my time doing. AJ at the Novato Vintage Oaks store changed that for me! The service he provided me was above and beyond! The best service I ve ever had at that location. Friendly, genuine suggestions and going the extra mile makes me a new fan! Thank you AJ! I m still smiling over the experience!
Mary Nettleman
4 weeks ago
Had excellent service here. The car runs like new! Would definitely recommend.
a m
a year ago
Never going back. They did not tighten oil filter so oil leaked out in my drive way and garage. Went back. They added lost oil but said they could not clean my engine and it was no big deal. I am requesting a refund.Service: Oil changeService: Oil change
briang
5 months ago
Place is great, almost as fast as the pit-stops they do in nascar! They take good care of their customers and customers cars. I appreciate the help Marquise gave me, true hero!
Robin
3 months ago
Very good service showed me my oil before and after told me what I needed to do with my air cleaner at the time I could not replace it good experience all the young young man that worked on my vehicles did good
R8CEHORSE
a year ago
Update 10/02/22:I went there to change my oil before a camping trip and the Manager Natalie (Who was very patient and understanding of the situation) was there all by herself doing all the oil changes! I was of course patient as well but this is super unfortunate for her and the business.Huge shout to Natalie and being not just awesome but also communicating effectively to the customers and operating efficiently considering the situation. I left about 11:30 and right as the oil change was being wrapped up another staff member showed up.I will still support the business but I hope the business will support the management staff.-------------------------------------------------------------I was in a rush to get to a track day over 100 miles away and I noticed my oil light come on in my truck the day of the event.Of course this would happen right before I needed to leave lol...So I made a quick run to Oil Changers right as they opened and I got in an out pretty quickly! I was jawing with one of the managers and he was bustin' my balls for wearing a raiders facemask (rightfully so I guess) while they were waiting for the oil to drain. They guys working there were easy to work with, not overly pressuring into other sales I did get my air filter changed though because it looked like mine took a bath in a pigpen.Long story short is that I would definitely come back again and this is coming from a guy that likes to do all my own work on my cars.Services: Air & cabin filter replacement, Oil change
Stephen Rebentisch
5 months ago
I am a 6 year regular returning customer. Everytime I come in, A.J. is up front and honest about services needed on my work truck and is very professional. I highly recommend this location for the staff and the services.Services: Auto engine diagnostic, Oil changeServices: Auto engine diagnostic, Oil change
Bob Ewing
3 weeks ago
Very courteous and professional service.I am a satisfied customer.JR
A sHat SelfieStick
3 years ago
This place has an ample amount of hours. They always check my tires, lights and all my fluid levels. The staff is not to pushy and they treat me like a friend due to my loyalty. Something more to appreciate: they are an auto service (though not everything) that operates on weekends.
Dede Hummer
8 months ago
They were really friendly and knowledgeable. They explained each step of my oil change. They showed me the dirty oil and that the filter was still clean and did not need to be replaced And then showed me the clean oil once it was changed. They checked my fluids, and I requested them to add windshield wiper fluid which they did They checked all of my brake lights and headlights and highbeams and turn signal lights etc. Overall, a very good experience, and I would highly recommend their services. I remained in the car and was in and out of there in less than 20 to 30 minutes.Service: Oil change
Teri Vereb
9 months ago
Though the guys were courteous, and thorough, we were in our car for an hour and a half, and not told the price of the extra coolant service that was suggested . I heard him say, there is a coupon for a discount but I'm going to give it to you free, but then my charge was for $147! Over double my expectation for an oil change and for something I didn't really need. Likely to not returnService: Oil change
Skot McDaniel
7 months ago
They did not lube the chassis because their gun was broken. I found out about that when I asked if they did it!?!. They could not provide the window sticker reminder because they were out of stickers, another item I discovered when I asked. They did not mention checking any other filters. Worst of all, there was no discount for the services mentioned above but not provided. I even had to provide my own oil filter. One guy even made a comment that I might need to find another oil changing provider if I wanted all the services I paid for but they did not provide, but also did not mention until I asked about them!?! They get 2 stars only because the guy who originally met with me was very personable.Service: Oil change
Paula Schlunegger
9 months ago
I decided to try Oil Changers after some less than stellar experiences at Valvoline outlets. I got right in (mid-morning on a weekday). The attendant pointed out that my oil looked clear and I may not need an oil change. At other providers I am pressured to have lots of extras, so this was a first. But it has been a year, so I went ahead with it. The attendant was professional and low-key, and finished up in a reasonably short time. I'll be going to Oil Changers from now on
Sandra Sked
6 months ago
I have used this Oil Changers for many years and have always found them to be thorough, professional, and courteous. The prices are higher than I d like to pay, but such is inflation.Services: Tires, Oil changeServices: Tires, Oil change
andrew abello
4 months ago
Professional. Quick and easy in and out. I ve been a customer for years now.
Jules Christopher R
a year ago
I always go to Oil Changers for my oil-changing needs, and this last visit to the Novato shop was great.AJ s friendly and affable manner made the visit a pleasant occasion, and combined with his professionalism, it was overall a 5-star customer experience.He checked everything and I felt like I was in good hands.I will go back there when the necessity arises.Services: Air & cabin filter replacement, Tires, Oil change
Shane L
a month ago
Great service, quick and no pressure.
D M
9 months ago
Fast friendly service! I bring my own oil filter as I have a +20 year old car. Shout out to Fernando.
Mark C
10 months ago
Multiple times they were out of the buy 3 get 1 free card, so forget about it if you want that deal. Also like the other reviewer I had oil leak out, obviously some sloppy service on multiple levels. I'm trying another shop.Service: Oil changeService: Oil change
elena breen
a year ago
I wanted to personally THANK Natalie McClenahan!!! What an exceptional service! I had an oil leak after the oil change in my Audi Q7, and Natalie persisted to find out what the problem was. I came back several times to troubleshoot Long story short, Natalie reached out to her manager, and my oil pan got replaced- all expenses paid for by the company!!! Thank You!!!I m very grateful Elena BreenService: Oil change
This T
a year ago
I have been a customer of the Oil Changers location in Novato, Ca, since I moved here in 2008, however, I will never go back after the experience I had last Wednesday. The guy who is supposed to guide customers into the spot above the large deep open space below your car, where the mechanics change your oil, waved me in, and shortly thereafter, looked down at his phone, where he stared mesmerized I put the brakes on my car to wait for him to look up and finish safely guide my car in. When he finally looked up, he said to me in a rude and inappropriate way, I m getting impatient! I was shocked that he spoke to a customer in that tone and in that way, especially since he was clearly in the wrong. It is very unsafe to drive over a large area that your car could potentially fall into without guidance, and when I calmly said that, he rolled his eyes at me and gestured impatiently to drive in. Instead of driving in, I backed up and left, and I will never go back. There are plenary of other mechanics, quick oil change businesses, etc., so I do not have to waste my time and my money on a business that holds their employees to such a low standard with no accountability. I am certain that this employee would have not been so rude or impatient if I were male. Not acceptable.Service: Oil change
Body Builder
7 months ago
Prices are a little high but customer service is good. Work is done fast and well.
matt neiman
9 months ago
The guys there were very attentive and fun to be around while they took great care of my trucks needs!