Marin County Ford Service

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  R8CEHORSE
4 years ago
This review focuses on both Luis Carrillo in Service as well as Glenn Ross in Sales.I came in because I had some interest in a GT-350 and he actually had 2 in stock. both were very desirable (to me) and he was 1. Very patient with all my lil questions 2. Very knowledgeable in his products (which is actually rare in car sales) and finally 3. Not high pressure in his sales technique. He gave me the numbers and unfortunately the numbers didn't work for me and he understood and respected that.The next aspect of the Marin Co. Ford experience is Luis Carrillo in Service. I had to bring my car in for some warranty work and I had to wait about a week or so to get my car in (all of the service centers had the same amount of wait) and we found out that an obscure assembly was defective and it was going to take about a week to just get the part in.This is where Mr. Carrillo's experience shined. He was very clear with communication to me and reached out several times while my car was in for service giving me updates about when the part(s) came in and estimated time of completion.All in all both Service and sales aspects of Marin Co. Ford were really good and I would have no problem going back for either a new car or getting said car serviced.

  David Erdmann
3 years ago
Above & Beyond! Roger in service really went the extra mile to help me get restitution from a third party fabricator that installed a dump bed on my chassis. A repair that was to be covered under my factory warranty was discovered to be caused by the fabricator. Roger helped document the issues & provided me with all the information needed to get the repair covered without cost to me. My experience with Roger was refreshing & appreciated. I will be back, as Novato Ford will now become my "go to" service facility for years to come:)Thanks Roger!

  Edgardo Santiago
2 years ago
Roger in maintenance is always professional and provides great customer service. Never had an issue with Marin County Ford. Satisfied customer!!

  quinn mcintosh
2 years ago
Great place to service my fordRoger t. Is very very good

  Larry Daugherty
2 years ago
Great service and friendly staff

  Christina Haynes
3 years ago
Fran is the best!