Top Line Automotive

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Mayra Guerrero
4 weeks ago
Great customer service! I left and my car was working like brand new, no more squeaky brakes!! Employees were fast and efficient, especially zeph! he answered all my questions and was super respectful! I will definitely be coming here again! Thank you guys again for such great service !

  Sue Jin Kim
4 months ago
Hands down the BEST auto repair place I've ever been to. I've been taking my BMWs here for several years. This family owned and operated company makes you feel like part of the family. A few times, I've taken my car to the dealership and brought it here to compare quotes and they were honest about what I should get done at the dealer and at their shop, the costs and why.I've yet to be disappointed with them. They're fast, extremely professional, and wonderful folks to work with. I will continue recommending this place to everyone I know!

  Liz E.
2 months ago
There was a misunderstanding with the initial booking, but Zack got in contact with me again and everything went well. Service was great, no complaints. I also appreciate being told of some other issue with my car that I didn't know about.

  Wendy Woodin
4 months ago
Top Line Automotive is incredible, they saved my car in an emergency. We were starting a small road trip out of LA when my car started shaking on the 605 and sounding like an Autopia gokart. We pulled off the freeway and headed to Top Line since it was 1.5 miles away and top rated.The folks at Top Line told us exactly the schedule and when they could look at the car, and were honest that they were busy and fitting us in as best they could. Despite being busy and us being fit in around appointments, they still managed to fix my car faster than most mechanics I ve been to even with an appointment. My oil sensor had gotten loose/degraded and had spilled all the oil in my car out. They ordered a new sensor, got it installed, refilled my oil, did a test run, and got us back on the road within 4-5 hours, despite the last minute drop in and busyness.I m honestly considering making drive in the future to get my car looked at for regular maintenance. They were efficient, honest, didn t try to upsell me on anything, communicative on schedules and updates, and extremely kind.I m adding this five star review to this excellent shop to hopefully help any future customers who break down nearby and are trying to find a reputable shop to go to, with these mechanics you will be in good hands!

  Stefano L
2 months ago
Great guys, very pleasant to work with and honest. Fast, friendly, and they know their stuff hard to find a good mechanic like this nowadays!!

  oLyke Butters
4 months ago
Place is cheap and very helpful. Bring your own parts and the labor is cut in half. Last place I went to charged me 70 bucks with tools for the job and took all my oil. This place only 30 and gave me my quart back. 5/5 I love this place.

  Awkwerd Robb
a month ago
Honestly .. I read a lot of reviews and thought this was the place to go I told them I got a code for my clutch torque converter solenoid .. they instantly said nahhh we don t have the software to fix that I thought they were real mechanics .. guess not ..

  Trace Kaegebein
4 weeks ago
Had an oil plug that was leaking oil and was stripped,after getting an oil change there it was fixed ...so far very happy with Top Line Automotive

  Angela Salazar
4 weeks ago
Great service! They were super helpful in answering my questions. Got the job done! Thank you again!!

  Happy (HappyVizion)
10 months ago
Where could I begin! I ve been using my same mechanic for over 10 years. This time there was little space in the garage and I was on a time limit. I was recommended to TopLine by a good friend and wow will I forever trust any recommendation made by them. Went in to pump and replace power steering. Felt like I got a brand new car back. Cars been driving better than when I received it. Thank you for being absolutely amazing and professionalServices: Vehicle Inspection, Auto maintenance

  George Salcedo
a year ago
Zeph was a very cool guy, when we ran into snags with the warranty company he was patient, respectful and honest about repairs. Once everything was squared away with the warranty company they promptly ordered the parts, called me to come in and took care of the job same day. Their phone lines were down the day I came in for the repair but Zeph was still communicative through text message. They fixed my lift gate shocks and now the trunk closes like butter, no awful noise. I will definitely deal with them again when the time comes, no hassle, just straightforward.

  Samantha Walsworth
8 months ago
Took my car in for transmission work under warranty. They did a great job with dealing with warranty company and communication with me. I would use them again.Service: TransmissionService: Transmission

  Lisa Davis
4 years ago
I'm so excited that I found Top Line Automotive. They are a family owned and operated small business that really know how to treat their customers. I felt very welcomed when I stepped into their shop. They had me in and out quickly and at an affordable price. They told me what my car will need the next time I come in so I can be prepared. I love that!

  Leo Matsumoto
4 years ago
Great customer service! Everyone here was friendly, and they were all so helpful! I got there half an hour before my appointment and they were able to fit me in right away. I asked them a lot of questions and they answered every one of them without being annoyed. They actually enjoyed all of my questions!I'm coming back here next week for the oil change. And I will also bring my wife's car in the near future.Thank you Top Line Automotive!

  Brandy Harmon
3 years ago
I really love that they are a family business. What really amazes me is how the man by the name of Zack. How he listened to what I was saying to him about my car and how he was very very thoroughly about how much I understood. No mechanic has ever gave me that feeling that he really knows his stuff. It had been taking me weeks and months looking for this particular part and it took him maybe a good week or two to find the part that I needed. Other mechanics would of wanting me to replace the whole unit. They will always have my business. I've adopted them in my family now.Service: Electrical

  Lance Havel
4 years ago
I was recommended this company by a friend who has used them. My issue was minor, my AC was not blowing cold. So, I was hesitant to go there because it was about 30 miles from my home. I could have it addressed much closer. But, one day, I happened to be near there and decided to stop by. I met Zack and he told me that it could be as simple as needing more Gas or I could have a leak. Within minutes he had my car hooked up, was filling the AC Gas and inspecting it. He then showed me that I had a slow leak. He said he could fill it and it would work fine for a while but the hose needed to be changed. I ok'd the change of the hose and filling it up. Not long afterwards, it was blowing cold. It has been 3 years since that repair and it still blows very cold.I have since returned for other repairs to both this car as well as my other car. That 30 miles is not an issue as I have found a trust worthy mechanic who does great work at a great price. I will continue to use them and recommend that you do so as well. Zack, Laura and Rick are great people running a great business. Thanks again! And again, and again!

  CityBoy Willis
3 years ago
My truck broke down about a half a mile from this shop. My gauges went out, the electrical completely shut off and my truck was overheating. Im not from the area so I googled some shops and this was the closest one. I called them and They said to bring it through and they would try to help. I had it towed into their lot and they went right to work. They were able to completely diagnose it and fix the problem in about 3 hours. I was able to go unload my truck and drive all the way back to Sacramento without any issues. These guys really saved the day. Really nice and honest people. If I lived in the area this is where I would be bringing my vehicles. Thanks again!Services: Electrical repair, Auto engine diagnostic

  Susie Piohia
4 years ago
I've taken my vehicles to Top Line in Norwalk for over 6 years. Never been disappointed! Staff are courteous & knowledgeable. They explain repairs & costs. I appreciated th as t they also shopped around for the best price they could find on parts. Repairs come with a warranty too (although I've never had to use it)!

  Adrineh Zadourian
3 years ago
I had the worst experience at this mechanic shop. My car s problem was something else, and not the fuse box. They non-professionally touched the fuse box and they messed it up, which as a result the AC system, headlight and dashboard lights was completely off and not working. Then, I had to take my car to another mechanic to diagnose and repair, which caused me to spend more money to fix my car. I do not recommend going to this place. Not professional mechanics.

  Francisco Garcia
4 months ago
Have taken car for years .great service

  Mark
6 years ago
Had an amazing experience coming here with my girls r56. Changed the rotors and pads myself then lost all pedal pressure! Immediately gave TopLine a call and dropped the car off shortly later to be looked over. They ended up identifying a few issues, gave me some options according to budget and was able to work something out and get the car up and running again! 10/10 service, will be back. (hopefully not often, but will be back haha)

  April Asuega
a year ago
TopLine Auto is an awesome dealership to work with. great people with years of experience. Check them out! highly recommend

  [email protected] Angel07
6 years ago
Thankyou so much for your sincere services, advices, trustworthy, above and beyond customer services. This is my first time and I will recommend you to everyone. Anybody looking for a auto service shop and not sure where to go..Guys, this is THE place. Family oriented and friendly polite staff. Hats off to you Zack. So young, so polite down to earth boy. God Bless you and your team!!!!

  Terrance Guillory
6 years ago
I had overheating and leaking repairs done and it started off good with decent customer service. Eventually the service got worse. After the first repairs I receive a phone call telling me the car was ready. Then I got another phone call saying the car had another leak when the car was started. After supposedly the car was ready again I took my car on a test drive and it started smoking. Not to mention that it was an hour drive each time I went there. So I brought it back and the mechanic said it was just coolant burning off the engine. After we opened the hood you could clearly see oil was leaking out of the housing. So the mechanic said it was their fault and he gave me a company car (which was full of trash in the back seat). After about a week I had to take another trip there to get my car again. This time I was met by Julian. So I paid for the repairs and asked him if the battery was charged and when was the last time it was started. He said he didn't know so I went to start the car and it was dead. So I asked him for a jump and he said he had to asked the mechanic. So he told me that it was unsafe to jump. And I asked how can I test it if I can't drive it. So I asked how long will it take to order a battery and he said he needed to ask. He told me it will be at least 40 mins and I told him I needed to go to work. And he basically told me that's my fault. So I asked how about you give me the company car and ill go get my own battery he said no. I had to ask the owner of building next to them for a jump... After the car was jump I made it back home just to realize the car started overheating again. I checked the coolant and there was absolutely no coolant in the tank. Worst experience ever. The mechanic couldnt even talk to me face to face. I don't recommend this shop for big repairs.

  Adalberto Navarro
3 years ago
This shop and the team are my go to place from now on, they are professional and their customer service is very outstanding, if I could give this shop more stars I would ve. If you re looking for a good mechanic shop I would highly recommend them to everyone.Ask for Zack or Zeph for the best customer service and honest pricing for repairs on your vehicle.Thank youTopline Automotive

  Debbie Stone
7 years ago
Really good service. I tried them for the first time and was very impressed with their work ethic. They kept me involved with anything that they found because I asked for a full check up. Did nothing without my consent. Just a wonderful staff and had an amazing experience. Definitely will be back.

  ken sheldon
2 years ago
I've recently rediscovered Topline as the car I regularly took to them was sold about 5 years ago. The owner, Rick, has now brought on board two of his sons, Zack and Zeph, to run the shop as Dad Rick moves closer to retirement.They gave me the absolute lowest bid on redoing my '07 Toyota RAV4 shocks/struts replacement. I now take all my auto work to them. Just today, 5/27/2021, I had them upgrade my 2020 Mazda Miata's brakes with hi-po rotors, brake pads and steel brake lines. I brought the parts - they supplied the installation lbr.If you live anywhere close to Norwalk, check these cats out. They got their act together and that's increasingly a rare thing. Two thumbs up to Topline Automotive. Services: General repairs & maintenance, Auto engine diagnostic, Brakes

  Tony Faamatau
4 months ago
Spoke with Zek" very professional and informative thanks

  Angel Muro
a year ago
Been taking all my work trucks there for a couple of years now. The service is always over the top and the pricing is great for the value they provide to my company.

  Zane Little
4 years ago
since I work in the area they picked the car up from while I was at work.i told them I wanted to do an oil change, during the process they called me and sent pictures of some concerns that the tech(Lowell) found.Once the vehicle was ready to be picked up, they offered to pick me up from work as well.During the checkout process we went over the car again and they gave me what maintenance schedule I should follow by my mileage so I can budget for upcoming repairs.overall great shop and great staff!