Accessibility
- Wheelchair accessible entrance
Reviews
Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.
Brian JimmyJimJim
a month ago
George, my Caliber Collision estimator/agent was a total professional and extremely helpful with my experience. An attempt to steal my car last November resulted in some major interior vandalism, and it took 3 months to get the parts into the U.S. During this time, CC kept me updated, took care of me with speed as the parts trickled in, and made sure I was well attended. Everyone at the Norco CC seemed to make me feel a top priority with their friendliness and accommodation to help me out during the lengthy process (not their fault, btw, but because parts were not readily available in the States)...top notch professionals who actually practice empathy and care. George was my man! Thanks everyone at Caliber for your hard work and keeping my spirits up!
ROBIN RILEY - OGLE
a week ago
Great customer service! In and out repairs were done super quickly. Highly recommended
Nancy Navarro
5 days ago
It took 2 months to finish my car, a full month to not see it or realize that they had it in their yard and another month after I asked about my car to realize that they had it.
Chloe Geiger
2 months ago
Took in my car for some warrenty work, and they took care of me no problem! Great customer service and great manager! 10/10 recommend!
Duane Dike
a month ago
Friendly approach. Quick service. Worked well with Enterprise Car Rentals. Returned my car, completed, over a week early.
Michelle Jimenez
2 months ago
I had the pleasure of working with Caliber after a unfortunate recent car accident. They were terrific to work with, kept me informed, and they even had my car done several days early.
Happy Happy Joy Joy
3 months ago
Staff was great, communication was awesome - kept me updated on the repair progress of my vehicle, and finished 2 days earlier than estimated.
Ashley Montalvo
2 months ago
Had a great experience with Caliber collision in Norco! My car was done way sooner than expected date, very nice staff.
Evelyn Fernandes
7 months ago
They are a great, fast and professional team! I recommend this company! They are the best. I received texts messages with updates about my car letting me know all process while it was fixing there and I loved it.
Shauna Tate
6 months ago
Would highly recommend the Norco location if you are in the need of body repair. Maria and Isaac were always great at answering my questions and took great care of us.It s was my first time using Caliber Collision and I would return if ever in need of future body repairs.
Rachel Wilson (natureschooled)
a week ago
Great customer service, text updates, and family friendly waiting room. Thanks guys!
Deanna Canon
5 months ago
I have had my 3 vehicles in for repair in the past ten years at this shop. They have always been extremely friendly and professional. Thank youService: Body & TrimService: Body & Trim
Krystal Cummings
2 months ago
Norco Caliber Collision was very friendly and professional from the start to the end of my process. Everyone I came in contact with helped me with all my questions and concerns and were addressed right away.
Sharon Suria
9 months ago
I am very appreciative for level of professionalism that I experienced. The whole process was quick and easy! I really appreciated that! Everyone was friendly and professional, I had regular updates about the repairs and my car was done on time and looks and runs great! Thank you so much!Services: Painting, Body & TrimServices: Painting, Body & Trim
Jaime Henriquez
5 months ago
Easy to work with them..very professional staff and perfect job on my vehicle 100% recommended places.
Victoria Bono-Donato
3 months ago
Vehicle was not completed when it was delivered and had to be returned. Service advisor did not provide follow up and was rude when I had questions.
Travis Nebel
5 months ago
Great experience considering my car got hit. Good communication and the car looks great.Service: Body & TrimService: Body & Trim
Milez Away
a year ago
Excellent work on repairing my truck.Work was completed 3 days early.Looks just like new.Very minor issue. I was not notified that they are closed between 12 and 1 for lunch, so I had to wait a bit when I arrived to pick up my truck.
Judith Bunch
11 months ago
Excellent service! Very professional and knowledgeable about your auto. My Durango was involed in an accident. It looks and runs like a new car. I m very happy with everything George and his team did,Services: Auto engine diagnostic, Body & TrimServices: Auto engine diagnostic, Body & Trim
DjStevie Lozano
6 years ago
Had my car repaired and really friendly and good service.
Debbie Jasso
a year ago
Great communication. Maria always kept me informed every step of the way. Never once did I have to wonder what was going on with my vehicle. I have to say everyone I spoke to was very nice, and so helpful. Great job Caliber!
James Bennett
a year ago
Took my vehicle in for a repair due to an accident. I was expecting 1 to 2 weeks after the original finish date, but they not only did an exceptional job, they finished my vehicle over whole week before the original expected day. I found that very impressive given the logistics issues the world is seeing right now. Antonette was absolutely amazing and kept me very well informed during the whole process. She was always easy to get a hold of and very friendly. I would recommend caliber to anybody.Services: Painting, Electrical, Body & Trim, Welding, Air conditioning
juan vasquez
a year ago
I scheduled my vehicle for an estimate. I was then approached by "George " the worst representation for a sales person that I have ever met. Unprofessional arrogant and vague as can be. He then proceeded to be offended because I asked for specific details. I hope "George " takes this as a learning opportunity to improve on his communication skills. Maybe just maybe being understanding or having some regard for a potential customer. Needless to say I will not be taking my vehicle to Caliber Collisions because of one bad apple. Seriously disappointed.
Lisa D.
a year ago
It took a little while to get into their shop. However, once they had my vehicle they painted it perfectly burgundy with flakes of gold on my ruined door (from a collision). Everything matched and my door looks like it was never injured. I am very pleased with their work. I had been very concerned that the color would not match my car, since my car is 6 years old, with sun damage. My entire car looks the same. No one would ever guess I was in a car accident.Service: Body & Trim
Carol Kreger
a year ago
Very happy with the quality of workmanship when my car needed parts replaced and body work following impact to the side. Car looked like new and runs nicely like it used to. Everyone I interacted with was very nice. Great people.
Hector Walker
a year ago
Excellent customer service and the repairs to my truck look great. Can't even tell there was any previous damage. My truck was actually completed earlier than expected.Service: Body & TrimService: Body & Trim
Dw B
11 months ago
I got met by josh when I pulled up to start the ball rolling with USAA. I called USAA to get my get it done Eric they kept me in touch with everything that was going on with car and dated there. An amazing I ll use caliber collision again in Norco they re awesome and josh the service writer knocked it out of the park.Service: Body & TrimService: Body & Trim
Jos� Salazar
2 months ago
Great customer service and outstanding repair work.
James Dykes
3 years ago
I cannot recommend this facility enough. I was rear ended and need repairs. They took me in promptly and was notified with hours that the estimate was already sent to insurance for approval. By the next day, I received a message stating my truck would be ready within the week. This was a major relief as my dealings with prior body shops required lengthy stays. Vehicle was down when promised and was returned to me like new (fully detailed). Great service and a very nice facilty/location. Highly recommend.Services: Painting, Body & Trim
Ysmael Batulan
a year ago
Had my 2019 Honda Accord fix here after an accident in the freeway.Antonette from Caliber Collision was awesome. She assisted us and explain everything for us patiently which was very helpful for our understanding and satusfaction. I would recommend her and her team for auto repair needs you may have. Thank you Antonette!Services: Auto engine diagnostic, Body & Trim, Air conditioningServices: Auto engine diagnostic, Body & Trim, Air conditioning