Jaguar Newport Beach

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Mike Kabbani
4 months ago
From the moment I walked in everyone was welcoming and helped to get to where I want. Service advisor Connor was very patient and detailed in explaining options for my service. He did not just through in numbers for a higher bill .. great guy to work with.Front office personnel were very welcoming and helpful too.Parts department simply everyone there just makes you feel you are at home and doing the best of your interest.Love the place and the experience & New port Jaguar

  Sherri Scheck-Merrill
a month ago
I drive a beautiful vehicle from Newport Jaguar/LandRover and purchased it there because the staff is warm and not pushy. Yes I paid more than other quotes but the location was convenient. However, the retail choices and amenities in the dealership and service center are aligned with Hyundai or Kia? The coffee served is non-branded, the cups are lined with harmful plastic with no thoughtful branding on the exterior while the snacks are aligned with options from Smart n Final or WalMart. Is have written it off as a UK strategy to downgrade the customers comfort since the sale (x2 vehicles) was already made?? However, your sitting on US soil so it would be nice to invest thought and to upgrade your amenities with thought and quality to what your customers would respect and enjoy.

  Chris Bryant
5 months ago
I recently bought a vehicle from Newport Beach Jaguar and they were amazing! Every member of the team that I interacted with were welcoming, knowledgable, professional, and friendly! I also love that I didn't feel pressured.It started when from when I walked in and met my Sales Consultant (Alan) and kept going. If you're in the market for a Jaguar or Range Rover, this is your place. I'll definitely be back to buy again.

  Robert H
5 years ago
I purchased an F Type R from Newport Beach Jaguar Land Rover (NBJL) in February, and am writing this review so that I may recount my experience, which fell short of meeting reasonable expectations.The car was listed for sale on the NBJL website, and I placed a call to discuss the car. My call was handled promptly and all questions were appropriately answered. I am from NJ, so I asked about shipping the vehicle, and was told that it would not be a problem, we do this all the time. The car was advertised with 796 miles on the odometer. I was told that this was a dealer executive car, and was in excellent condition. No mention of any cosmetic defects was made. I paid a deposit for the sale on February 2, 2018, and we began to make arrangements for the car to be sold and shipped to NJ. The NBJL sales associate I worked with was Lalit Hemrajani.The car arrived in NJ on February 15, but because of scheduling arrangements, I was not able to retrieve the car until February 19. Since 2/19 was a holiday, the car could not be delivered to my home. Instead I went to the shipping holding area to retrieve the car and drive it home myself.The accompanying photos amply illustrate the condition of the car upon delivery. In addition to the cosmetic damage to the car s finish, there were 12 accumulated miles on the car s odometer, which have not been accounted for. The odometer mileage on 2/2/18 was 796; when I received it on 2/19/18, the mileage was 802. I don t know how or why the car was driven 12 miles to load it on a trailer, but that seems excessive to me.I immediately placed a call to NBJL, and spoke with management, Scott McCloud specifically. Mr. McCloud apologized for the condition of the car, and confirmed that it should have not been shipped via open carrier. I was told to accept delivery of the car and make arrangements to have the car cleaned up and make any necessary cosmetic repairs. I was assured in writing via email that NBJL would cover the expenses of the work. Mr. McCloud even mentioned that the car had scratches in the paint when I purchased the car, but I argued that no such defects were disclosed to me at the time of purchase, and I told him that he was not being completely honest with me.The restorative work was completed on 3/9/18. The total costs for the restorative work were $1,739.40 (which included $300.00 to return the car to my home via closed transport). In addition to this amount, I requested reimbursement for a wheel lock key that was not provided to me; the key was required to remove the wheels so that the wheels and wheel wells could be properly cleaned; the key was an additional $32.25.I presented the invoices to Mr. McCloud on 3/15/18 for his review and reimbursement of the work required to clean up the damage the car incurred from open transport across the country during winter months. I also did not receive a spare key with the car, and the rear hatch tonneau cover was missing. I ve asked for these two items to be replaced.The invoices were re-submitted to Mr. McCloud on 3/27/18 at his request, because his email system was purged and he lost the invoices. I followed up with Mr. McCloud on 4/7/18, 4/10/18, and 4/19/18. As of today, 4/25, I have not received reimbursement for the corrective work required to repair the car I purchased with fewer than 800 miles!Overall I am happy with the car, but will not recommend this dealership for Internet sales. The attention to detail that is expected when purchasing a luxury car of this type was missing from this dealership. Shipping was substandard and their lack of accountability is appalling. I purchased the car for approximately $84,000, and for them to ignore my reimbursement request is disappointing. With the availability of so many other dealerships, I would avoid NBJL for any internet-related sales.

  Adam Kanter
2 years ago
Beautiful car and wife loves it! The sales process started off with a few bumps related to miscommunication between the sales team members, but when the GM Rob Bennett got involved, it was smooth sailing and transparency from there on out. Could not be happier with Rob and his desire to create relationships, not just sell cars. The cars are amazing, but service is just as important, and Rob gets it. He is a big part of the reason I will remain a loyal Rover and Jaguar owner for years to come.

  Raymie Labrador
5 months ago
Very clean and professional. No pushy salespeople. A wonderful experience. We love our E-Pace!

  Jake Montez
3 months ago
Ali and Amir were both very helpful and professional. The purchase was hassle free; in and out of the dealership within an hour.

  Julio Rodriguez
3 years ago
I loathe the car buying experience but these guys made it more enjoyable. Our sales rep, Tony Morago was great to work with. There was no hard sell at all. He listened to our requests and showed us cars that fit our needs and budget! Even after the sale, he helped me with some additional requests. I recommend working with him!

  Jonathan Betow
a month ago
Our experience at Jaquar of Newport Beach is always second to none. Our service advisor Luis is fantastic.

  Alain RBibo
5 years ago
I love my new car a Range Rover Evoque. I got exactly the one I wanted with all the extras and the big fat black wheels. It's a great car and I highly recommend it. What made the whole process so good was my sales rep Ahmed. From the moment I spoke to him on the phone to actually meeting him he was exactly the same. Charming, friendly and mostly made me feel like he had my best interest at heart. He got me exactly what I wanted and at a great deal. I have had many cars in the past and have dealt with many sales reps and although they are mostly all friendly, Ahmed made me feel like he actually cared about what I wanted and how to get it. So again thank you for great service and a great car.

  Paul Harker
6 years ago
I really put my sales rep Nina through a lot of back and forth deciding on the model and mode of purchase. I considered CPO purchasing, leasing low miles, leasing high miles, and she was very patient. Every time I came in, they gave me cappuccino and assured me that I could take my time and gave me her best advice on the many many aspects of the deal. Once I made the decision on the Evoque SE Premium, the features I wanted, and my interest in a lease, she was very straight forward with the terms and the offer. And she sweetened the deal at just the right time to let me know she cared. (Coffee is nice but some concessions on the deal are better) I was very pleased with the dealership itself. Great location, not too big, and it was very pleasant to wander through the Aston-Martins as needed. Nina was herself very accommodating and friendly; experienced, and she did her best to make sure I knew about the dozens of features of these wonderful cars.Shariq in finance was such a great guy. He was very open and transparent about the financing, giving me tips and confirming my understanding of my lease, and more important to me, how the deal I was getting differed with the various options. I chose pre-paid maintenance, and one question was whether to pay cash or add it to the lease, and Shariq assured me that I could go either way, and once I decided, he reinforced it with the benefits of that choice. He helped me be confident with good information.Even though I was not buying one of the higher-end models from the dealership, I always felt like my deal was just as important as if I were buying a V10 Supercharged full-sized Range Rover.

  Barry Lydon
a year ago
Great experience getting my car service with Newport Jaguar. The arrived at my home and collected the car slightly ahead of time and dropped it off at my home less than 3 hours later after a service and a wash. Communication throughout was great and as I love my car I appreciate a local dealer that makes me feel valued and takes care of my needs.

  Rob Goerzen
6 months ago
I love Jaguar of Newport Beach! From the moment I first walked into their establishment to driving off in my first Jag, they treated me with good old fashioned customer service. I will be a loyal patron forever. I

  David Gubala
5 years ago
I recently purchased a 2016 Range Rover Evoque from Ahmed Younes at Jaguar Land Rover in Newport Beach and I couldn't be happier with the service. Ahmed is a very experienced salesman and was very professional in giving me all the details and insights I needed to know about the car. Robb Bennett, the Sales Manager was also incredible in helping me get the best possible finance deal. Highly recommended!

  James Hanington
10 months ago
They did everything to help me out here. My late model Evogue needed work done that required some wait time for a part, (post this Covid nightmare).Jaguar Landrover of Newport Beach gave me a brand new Range Rover Evoque to drive for the 6-7 weeks that my car was there. Almost everyday Jack S. Sent me a text with updates. They try to cater to whatever you may need as a customer. I got my truck back and it s faster than ever, it runs beautifully. All the people that worked there and helped me are very kind. Thanks to Jack S. Who kept me informed and to Chelsea D. For the follow up and the rest of the staff. You rock !!! I ll be back, hopefully not to soon.

  herbert stubbs
5 months ago
I was greeted by a service representative as soon as I pulled into the drop off area. My wait time for repairs was more than acceptable.

  Cristian Voicu
2 years ago
I just purchased a Mercedes AMG GT from them and had a great experience. First off my wife and I arrived at the dealership at 5:35 PM on Sunday, 25 minutes before closing. All sales reps were busy but nevertheless we were greeted by Gustavo within 30 seconds of arriving. He asked if he could help, we expressed interest in the car and he politely asked us to wait on min to check back with a customer he was assisting inside. He came back out and my wife asked if we could drive the car and without any hassle or he allowed both of us to drive it. We appreciated him being so accommodating especially 15 minutes before closing. The next day on his day off he negotiated the deal we asked for and on Tuesday we bought the car. The purchase was a breeze and everyone we dealt with was very friendly and personable. My wife and I noticed how diverse their workplace is and the great vibe. It was our favorite dealership experience ever. We were treated like family. I will highly recommend them and especially Gustavo Velasquez.

  Ethan Matthew
a year ago
I recently bought my first car, Jaguar F-Type, from here and Jonathan and Kelley couldn't have made it any easier. Jonathan made the whole process feasible. He was very easy to talk to and we were able to contact him effortlessly. Kelley was also as helpful, she helped make the transactions smooth and simple. Overall, the whole experience was the best we've ever had! I'd recommend this dealership to anyone!

  Tessa McHenry
4 years ago
I am delighted with my purchase from Land Rover Newport Beach. I live in Lake Tahoe and purchased a used car without first seeing it. Throughout the remote transaction, my sales person, Ian, instilled confidence with prompt, thorough and personalized communication. When I arrived in Orange County, he provided white glove service, the car was impeccable, and the transaction was seamless. Nate from Finance was also wonderful, making my all-around experience 5-star. Thanks, team. I love my new Audi and highly recommend this dealership to anyone considering a new or used car.

  Stan Lim
a year ago
Wow, this dealership rocks. Special shout out to my sales associate, Jonathan Halliday. I'm from out of state and just bought a pre-owned Audi Q7 from Jonathan. If I could fly out there myself to buy the car, I would, but my wife is disabled and it's very challenging for me to leave my house for a even a couple days.I received an email right away from their manager after clicking the inquiry button on their website. I responded that I am ready to buy the car if they're willing to sell it to me halfway across the country. Within minutes Jonathan texted and emailed me and it's off to the races. Questions and inquiries from me were addressed very timely. No ghosting or beating around the bush like the previous 3 other dealerships I tried to buy a car from . A couple of them had cars siting for several months...perhaps it's a blessing.The paperwork process went smoothly, where they arranged for a notary to come to my house to sign the sales agreement. I offered to arrange for shipping but Jonathan took care of that too, and he kept me posted on when the car was getting picked up, saving me a couple of phone calls to the shipper.My wife and I are very grateful to Jaguar Newport Beach and Jonathan for making this a seamless process.

  Ken
6 years ago
Our sales rep Alex Kane was top notch. We were in and out in about 2 hours. I would highly recommend coming to this location for your luxury car purchase.

  Jim Ko
3 years ago
Go to another dealership for service! AVOID THIS PLACE! I have been going to this dealership since we bought our Range Rover Sport. They have done all the services and repairs to my car. In the past, they were very polite and professional and made me feel like I was getting what I had paid for. Today, I dropped off the same car, to the same service advisor (Steve Cervantes) and mentioned what I needed it done... breaks, oil, and rattling sound from the trunk. He tried selling me some service package, which consists of 4 break line changes, oil service, and a couple of filter changes, for $1430. When I asked if that included the breaks, he said no! And on top of that, quoted me $215 just to see where the rattling sound is coming from. When I turned down the $1430 service, he immediately tuned me out. When I booked the appointment, I had also booked a loaner car. He said that he would honor it this time, but they don't usually give loaner cars just for oil service. DOES THIS GUY NOT LISTEN!!! I've asked for the oil service, I've asked for a repair service for the rattling hatch in the trunk, and the breaks to be check...which I know is due and was going to have it done.At this point, I'm just so disappointed in the low level of service. I'm actually closer to the Anaheim Hill Land Rover dealership. I always enjoyed driving down to Newport Beach Land Rover because they used to be really helpful. I guess I'll be trying the other dealerships now.Also, I guess this dealership is making so much money because it seems that they are okay with their employees acting rude and losing business. The only saving grace for the day is that the loaner car company, Enterprise, has really excellent service. They were helpful and efficient, not to mention, professional!

  Tamara Agajanian
4 years ago
I bought my Range Rover Sport from Newport Beach Land Rover and I had a great experience with Nina. She was very thorough and keep me up to date on when my car would arrive. Her knowledge was impeccable. Not only was the experience good but I really love the product. I would definitely buy another car from them.I also work with Luke Woodman as he's a wonderful service advisor. He really knows his stuff too and always takes care of me!!!

  Richard Golding
4 years ago
I have to say I ve been dealing with salesmen and car dealerships for a long time. Dealing with Ethan was nothing but a smooth experience. He was very attentive of my needs and the leasing process from start to finish was fast. He made sure I was comfortable at the dealership while I was waiting on finance. And he walked me through all of the features of my new vehicle.Don t worry I haven t forgotten that he got me the best available deal in all of So Cal on a Range Rover Velar. His prices can t be beat. Thanks again brother!

  Jon Noceda
2 years ago
Great dealership. Staff and Manager are very professional. The process was relatively fast as I came in on a Sunday and they were mindful that I came all the way from San Diego. Not to mention, I m loving my sexy new Range Rover (Westminster)!!!

  Haas El Farra
4 years ago
Jaguar Newport Beach must be one of the worst dealerships I have step foot in. The customer experience is way below average. If you think you re going to walk in and get the same customer experience that you do at Fletcher Jones Mercedes, you better just pay the extra money and buy a Mercedes Benz. NO ONE CALLS YOU BACK OR RESPONDS TO YOU EVER!I purchased a new car back in February, it was pretty late in the evening. Upon delivery the windshield had a small crack on it and the salesman told me he would fill it. Of course, he told me all the reasons why not to have my windshield replace on my brand-new car. After driving the car for a few days, I notice a terrible crackling noise coming out of the speaker. I took the car to the dealer repeatedly for 4 months straight, until they finally said my issue was not repairable and the car fell under the Lemon Law.Don t get me started with their headquarters in New Jersey, good luck having anyone call or write you back. It took them months to finally send me an email.Overall, the dealership has been a disappointment. Sadly, this is my second car I purchased with them and they just couldn t make it right for me. I would have been a loyal customer for life but instead, I am taking my business somewhere else (Porsche) and hired an attorney to pursue legal action to get all my money back. I would advise anyone to just go somewhere else.Not professional = No business.

  Dean de Gouveia
4 years ago
I was very excited about a car I had seen at Newport Land Rover. Being a Newport local I wanted to give my business to someone in the community knowing that they would take care of the locals . I went to the dealership to test drive two cars , one of which I was very keen on. In doing my research I found out that the car that I liked was about $5300 over priced. I sent an email to the rep telling him that I really liked the car and that if they could reduce it somewhat I would definitely consider taking it from them. The sales rep and the Internet rep reached out to me the following day to see if I was still interested in the car. I once again reiterated that the car was a little overpriced but if they could reduce the cost I would jump at the opportunity. They told me that unfortunately the best they could do was reduce it by a couple hundred dollars($200), and if I did not take it they had someone from New York City who was going to send them a cashiers check and purchase the car.I would not want anybody to lose a deal, so I told them that if they had someone that would purchase it at that price they must jump at the opportunity. The next day I go onto the Newport Land Rover website to find it this car was not sold and had been roughly reduced by $3100 after I was told they only had a couple hundred dollars to spare, which initially would definitely would have put it within my target price.Excited to see that the car had been reduced and was still on the website I reached out to Newport Land Rover the next day hoping that this will be my opportunity. I then get told that the New York opportunity had fallen through but they had sold it to someone else at the reduced price.Personally Newport Jaguar/ Land Rover have lost all credibility with me in claiming that they initially could only reduce the vehicles price by $200 to find they reduced it by $3100 the next day.From a local perspective it is very disappointing to say the least, and I would be hard pressed to trust them moving forward or recommend them to anyone.What a sad experience from such a luxury brand.

  Naman Zia Ebrahimi
4 years ago
Jaguar of Newport Beach has delivered first class customer service every time I ve done business with them. I got my first F Type with them 3 years ago and they were the only dealership from Los Angeles to San Diego, who worked with me to make sure I get the car I want. I recently turned that car in to lease the new 2020 F Type and the customer service was exactly as good as the first time. Darius made the process seamless. He also followed up with me, after I got the car, to make sure everything is going well! Overall, a very pleasant experience and completely hassle free!I m sure I ll be a returning customer as long as this level of customer service continues!

  Charlie Angulo
3 years ago
Jaguar Land Rover of Newport Beach is the way to go! Find Amir, he will make your car buying experience the easiest and best! He was patient with me, but quick with the paper work. Robb (manager) made sure I was content with the F-Type they were selling me, gave me confidence in trusting them, and overall made my experience great! Todd in financing made it easy and comfortable for me and was a joy to do business with. Omar was easy to ask questions about the car and was thorough in teaching me about the car. Everyone was very welcoming and helpful! As a Hot Wheels designer who loves cars, these guys made my F-Type buying experience a dream and not a nightmare, 11/10!

  S
2 years ago
My experience was great at Newport Beach. My agent was friendly, not pushy, listened to what I was looking for, and helped me find the right car for my needs. Everyone was very helpful and I wasn t even going to buy anything, only shopping around but I found the right car at the right price. Overall wonderful experience!