AutoZone Auto Parts

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Jessica Raiford
a month ago
Had to change a battery at the last hour. I called the store to make sure they had my size in stock. Daniel answered. Very polite. He was patient with my teenage daughter (her car) and allowed her to fumble with what she needed. He brought the battery out and showed her it was the exact one she needed. Very nice and friendly. Thank you Danny!! She installed it herself.

  Marybeth Banquerico
2 months ago
Store 5658 RE: Alberto Best service that I have ever received. Alberto was extremely knowledgeable, professional, empathetic and patient. He took the time to listen to my needs and provided me with the best solution. Please take time to recognize the assets of this individual representing your company. Thank you Alberto! Kind Regards, Marybeth Banquerico

  Eliacim Arrieta
2 months ago
Fantastic customer service from Prisma. She had a great attitude and was super helpful with everything. I was honestly a little cranky but she dealt with my bad attitude with kindness and patience. She deserves a raise for sure.

  Jay Heydt
3 months ago
Fabulous customer service - Elias was knowledgeable and had a wonderful attitude! Elias (hope I spelled the name correctly) was super helpful and installed my new wiper. I am from Washington and visiting. Went through car wash and my wiper blade got snagged by washer mop. He got me squared away and on my way in 10 minutes. I highly recommend this Auto Zone.

  P T
a month ago
Great service at this location. Plenty of parts and items for your vehicle needs

  Jeffrey Weber
a year ago
My truck was broke down so I had to walk over to the AutoZone to get my starter tested and get a new one. They tested the starter for me and found out it was done for. However the replacement starter that I wanted was not in stock and I would have had to walk two and a half miles to go get the starter. Instead of sending me off to hike to get my part, they offered to drive over and pick up the part for me and bring it back. Super friendly staff awesome people definitely recommend coming to this autozone.

  Trina Gutierrez
a year ago
This was a great experience. I walked in asked the man at the counter if he could help me. Explained my situation, he immediately took me to the additive I should use. I purchased it and was out the door. Very helpful. The additive has done wonders for the car performance and it is no longer burning oil. I'm thrilled. Thank you Auto Zone...National City!

  Norma Duran
a year ago
Needed spark plugs & back tail light. Well, Joanthony helped me. He helped me change the light and made sure it worked properly. Don't know if they are allowed tips, but I didn't care. People out there, if they help, please tip. They go above and beyond their duties. This was not the autozone I planned on going to. I just put it in GPS wrong. But I'm glad I did. Great customer service, had all I needed. I highly recommend this Autozone.

  Marjorie Angelo
9 months ago
The woman who helped me was rude. Not very helpful I felt like I was irritating her. It was mainly her tone of voice and how she talked to me. I tried to see what her name was but she wasn t wearing a name tag.

  Chari Quiambao
2 years ago
previously purchased a light bulb to replace my brake light only to realize I needed a socket wrench to keep from stripping the screw. Came in to this store and was assisted by a very helpful young man with a cross stitch tattoo on his arm. Took the time to install my brake light and wasn't rude, I fact very nice! Thanks so much! it's rare these days to get this quality of customer service. It felt like how it was back when sales staff also provided service in a neighborhood store. definitely recommend this store for your auto needs. Thanks again and merry holidays!

  Julie Rodriguez
2 years ago
I walked in and asked if I could get someone to look at my battery and see if it still had life. The guy acted put off and said it was busy. I asked how long the wait was, his reply was it is a convenience for him to do that but he was too busy. I wish I would have gotten his name, his name tag stated he was vaccinated and he was a large man. He was either overwhelmed or just not a happy person! I do realize Sunday is a busy day, but he did not need to be rude and dismissive. Very disappointing because this place was recommended to me for having quality customer service. I did not receive any quality customer service and I was just asking questions.

  Stan Curry
2 years ago
Stopped by this store yesterday and observed two associates at cash registers helping people. I stood waiting for one of them to finish with a customer. After finishing with the customer one associate went to the back, retrieved his jacket and started to walk past me heading outside. Mind you I have been in the store for a few minutes by this point and no one has acknowledged my presence. No "We'll be right with you" or anything of that nature. As the gentleman walked past i asked if I was in the right place. He said yes and continued out of the store. Another customer entered the store, found what he wanted apparently and got in line behind me. The only associate left working finished with his customer, looked over at us, then called the guy behind me to come to his register. I then walked out rather than make a scene. I can't say why this happened but I have an idea which I won't elaborate on at this time. In summary TERRIBLE CUSTOMER SERVICE!

  Joe Gutierrez
3 months ago
Helpful and useful information provided by staff

  Zulma Perez
a month ago
Great customer service

  Brian Hernandez
3 years ago
Walked into store, I was the only customer there and there were 3 employees on computers and cellphones. I stood there for about 5 min and nobody acknowledged me. A simple hey well be right with you , would ve been fine. I walked out and decided to go somewhere else.

  Crishuna Scott
4 months ago
Always helpful. Thank you!

  Cynthia Tinoco
11 months ago
Thank you Ivan for your help really nice kid. I will give 10 stars but is only 5 here bummer!!!

  EsmeraldaR Rodriguera
10 months ago
Javier @ AutoZone pm crew thank you for helping put in my battery. You did an amazing job.

  fernando medina
a year ago
This one in particular is filled with useless cashiers. That is to say no one here knows ANYTHING about cars or repairs. Need advice? They don't know anything. Need help with a light bulb or battery? They can't do it. Need help finding a part? Better have an autozone sku number otherwise they are too inept to look it up. Avoid a headache and go down the street NAPA for a better experience.

  Julio Perez
11 months ago
Great service. They charged your car battery for free and are close to my house

  Goodwin Micronesia Edwin
10 months ago
Great service and the people there really are so helpful

  Doug Ribordy
3 years ago
Ok Marckel (sorry about the spelling) the store manager helped me with a battery change on my PT cruiser, talk about going above and beyond, he not only replaced the battery for me but did a battery cable maintenance for me and wouldn t even take a tip, WOW! What service, I ll be back along with everyone I can tell about this.Doug

  Mr. A
5 years ago
AutoZone auto parts they will give you help as much as you need from an automobile scanner to a screwdriver to jumpstart your car to checking the battery alternator to see if it's right that will install you or light bulbs if you need help with them and maybe give you advice on what to do on your car this place is great

  Alicia Merritts
a year ago
Alberto and Enrique changed my wipers and they were amazing standing the to help I would come here for all my auto needs if I lived this town trust me if I'm passing through and a part I'm coming here thanks guys

  Michael Pearce
3 years ago
Sometimes customer service has been lacking and even went and made a complaint with supervisory personal. The issue was looked into and management is working with me to solve the problems.Been a customer for a very long time. Was a customer when the outlet was called Chief Autoparts. Having an older vehicle you are always in need of replacement parts and hopefully the person behind the counter will be more oriented to serving the public then having a bad attitude that they had to show up at work today.Employees should never deceive a customer over the phone which did happen to me from a different AutoZone outlet. I've stopped dealing with the offending AutoZone store.

  Aja Aquiningoc
4 years ago
This place has good customer Service. Rudy saw that I had my hands full with my little ones and assisted me with what we needed for our car in a very kind and patient manner. Thank you very much.

  Esteban Valverde
a year ago
Shout out to Carlos for going beyond the call of duty. Thanks for efficiently and speedily resolving my issues. I m definitely making this Auto Zone my go to place.

  Friedrich Dodge
a year ago
Super awesome AutozoneStaff is very friendly and helpful with all my questions. Great place to get whatever you need for auto projects.

  Uriel torres ElJuez
3 years ago
Paul B very bad attitude he doesnt know what customer service is, not a helpful man at all. I put 3 because the manager is freaking cool and giselle too. Teams customer service need attention!!!

  Jeffrey Brooks
a year ago
They kindly let me borrow tools to exchange my own battery I purchased from them on a busy day.