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Reviews
Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.
mjjacks2
3 months ago
Adventure RV & Sheena: Making RV Dreams a Reality for First-TimersOur recent purchase of an A-liner LXE from Adventure RV couldn't have been a smoother, more joyous experience. The credit goes entirely to Sheena, a customer-focused gem who made this first foray into RV life feel effortless and exciting.Sheena wasn't just knowledgeable about every aspect of camping and the RV itself; she dedicated her full attention to us, even silencing her phone to ensure unrushed learning. She patiently shared tips on everything from backing up the trailer to using every feature, building our confidence with each explanation.As retirees, venturing into the RV world was a bit daunting, but Sheena's guidance made it an absolute pleasure. She kept us informed about our camper's arrival, and to our delight, it even came in early!Adventure RV's no-pressure browsing policy only adds to the welcoming atmosphere. But it's Sheena who truly stands out. We didn't just gain a dream camper; we feel like we made a wonderful friend in the process.Our deepest gratitude goes to Sheena and the entire team at Adventure RV. If you're even remotely considering exploring the RV life, head there knowing you'll be met with expertise, genuine care, and maybe even a lifelong friend like Sheena.
AK Travel
5 months ago
5 STAR++++ Service! When other places refused to even hear my requests, Sheena listened, coordinated with her team to come up with workable solutions, and strove tirelessly to provide top notch technical service with a smile and reassuring professionalism. I will be coming back here for all my service needs and highly recommend Adventure RV for their integrity, professionalism, and friendly service. THANK YOU!
Amanda Liszewski
a year ago
Finally, an honest dealership with a family feel. Great place to buy and sell RVs at realistic prices. I definitely recommend and will go here in the future for an RV. All staff members went above and beyond and did it with a smile. Thank you for a positive experience.
Erin Erickson
3 years ago
Not impressed, even though we bought our camper here a few years prior. We took it in to get the AC fixed while evacuated from a wildfire and spending our time in a hotel in Napa. In our rush to get to safety we left the camper keys inside the camper so while at Adventure RV they found them and hung them inside their office. After they charged us $75 to tell us the AC needed replacement we picked up the trailer but they didn't give us the keys they took out of the camper. Meanwhile, I thought the keys were lost, after 11 days of living in a hotel we finally returned home with the camper and had a chance to look for them. I called Adventure RV and talked to Sheena and the other girl explaining how we thought we lost them. At no point did either mention they found keys from an A-Liner that was brought in. They even took down my name which is the same as the last name they wrote on our key chain that was inside their office. After Sheena told me how to reorder keys, I did from a local locksmith who charged me $70, which i thought was great and I didn't have to wait a couple weeks from online. However, they finally really called my husband to tell him they had the keys, which I had just replaced! We live an hour from Napa, so this wasn't like i could just run down and pick them up. I picked them up and they didn't offer to pay the $70 for the keys I had made after they removed ours from inside the camper. It should also be said that after we had picked up the camper when in for the AC assessment, the window was broken and there was new mark on the outside that we had to fix. Might buy campers here but don't take them in for service as their customer service lacks severely!!
Zachary Walter
5 years ago
I bought my first travel trailer for myself and my family last week from Adventure RV. My sales rep was the owners daughter Sheena. She was and still is an incredible help to me as a new owner. She is patient, she never actually sold me once, and gave me a fantastic three hour tutorial when I picked up the unit. This is a family owned business and I can tell they treat their customers with special care, which is fairly uncommon in this industry, based on my research. I highly recommend them!
Scott Kingsbury
a year ago
I was killing sometime at the Subaru dealership in Napa, and wandered over to look at travel trailers. Nice sales people and very helpful in answering my questions. I probably won't buy anything, but they made it fun.
RF Quinn (CHEF BOB)
10 months ago
Great service, excellent people who actually can explain why something needs to be fixed and do it right within budget
Nancy Wong
5 years ago
Just want to say what a privilege it was to do business with Sheena and Dennis. They went all out to make sure we are happy with our purchase, for that we are very grateful. With their help, we're now able to start our camping adventure! We would recommend Adventure rv to friends & family anytime!
Carolyn Staats
4 years ago
Bought a beautiful trailer, exactly what I was looking for. No pressure to buy bigger or spend more. Always available during working hours to answer questions, even from my campsite! I highly recommend. Very knowledgable about trailers and accessories.
Jan Kohl
6 years ago
We ordered our new trailer at the RV show in Pleasanton. During the long wait, Dennis and his son were just a phone call or an email away. They both proved to have exemplary communication and follow-through skills. When the trailer was delivered, the boys noticed the factory did not customize as requested and immediately had the factory upgrade the requested option . Their patience with our multitude of questions is unheard of in today's standards.
Ron Jelly sr.
2 years ago
I wanted to replace a cracked rear window on the trailer, 35 inches long 24 inches wide, please be seated, $500.00 bucks plus tax I don t think so, I cut the glass myself when I got back home and labor was free, ya can t beat that with a stick.
sean marek
5 years ago
This is a family run business . They're amazing , trustworthy honest helpful . I'm so glad I went with them and stayed local I recommend them to everybody And anybody
V. S. C
5 years ago
Super friendly. Sheena very is patient and informative. I got brouchers from her with several options.
Sarah Wyn
3 years ago
I Love Love LOVE staff..sheena is in my opinion the best person to go too if first time buyer
Melinda Schubb
5 years ago
Family owned and operated, no BS reasonably priced, infact much lower then other places. Very nice people and no hasstle to buy.
L
5 years ago
What a great experience/visit Really nice owners who share their time and knowledge with you! If your looking make sure you don't miss this place
Judy Rainey-Bellows
7 years ago
Family owned. Good selection for being a small business. Great prices. Plan on returning.
Rick Plecenik
5 years ago
Small and family owned. Seemed like great people. Best prices in the area.
David Cach
4 years ago
Adventure rv is great! Its family owned and they are very friendly. Very professional and knowledgeable with good pricing.
Dominik Steck
3 years ago
Very polite, staff was able to help with all of our questions.
Brian Allen
3 years ago
Very happy with their service and friendliness. Will be back again for sure!
Carrie
6 years ago
You want great customer service with a personal family feel touch? This is where it's at. Look no further!
David Hodgins
7 years ago
Lots to choose from. Nice place. Some high end stuff here. Really nice people
Evan Taylor
2 years ago
Friendly, no pressure attitude. Had a lot of fun.
Peter George
2 years ago
Got info only...nice people.
Kim Leslie
6 years ago
No pressure where looking around Happ to answer your questions very friendly
larry tolomei
6 years ago
Good owners straight forward information
Stephen Smith
6 years ago
Honest family run business.
JC Randall
3 years ago
Really down home treatment
Clarence Hagins
4 years ago
Great prices