AUL Corp.

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Lezlie Aker
2 weeks ago
This company does Not cover anything.I have been refused 3times on items they say that they cover.The final straw was my last.They kept having my mechanic tearing apart my engine to find a cause. To see if I wasn't keeping up maintenance. When they could not find a cause other than I bought the car with a hidden problem. They refused to coverNow my car sits with the engine torn out and I can't afford to put it back together.Thanks A U L. Do Not Get This .It is a SCAM

  Ali Alrifaie
3 days ago
Hello, I am going to be honest and I wont promote nor i work for another insurance company but this company AUL is a scam. Please nobody trust them. I have an insurance policy with them till now but they wont help me pay for anything issues with my car and they just blame everything on oh it was a personal damage when they well know its not. So please nobody trusts them and nobody buy a policy from them. This is as honest as I can be.

  Zac Slovarp
5 months ago
Stay away from this outfit. What a waste of my hard earned money. Just submitted my first claim in 4 years after spending thousands on a lifetime warranty; 7 weeks in the shop and they hardly covered a thing. What a racket. Based on my unacceptable experience, I requested a cancellation of my policy and they directed me back to the dealer where I purchased my vehicle (likely because they hold a good chunk of the profit as well). When you go to request a refund they play games with their pro-rate. I paid for a "lifetime/150k" warranty and with only 48k on the clock you'd think you'd get ~2/3 of your warranty back. Nope. Not even half.Apparently the lifetime of a vehicle is 7 years. How convenient.When you call their customer service I always get the vibe that I'm calling some random individual sitting on their couch at home half listening because they are probably busy selling my information online while I ask for help. Absolutely terrible.Don't even get me started on their roadside/towing... what a joke

  Tom Lemler
2 weeks ago
If I could give them less than one star, I would. The dealer I purchased the vehicle and contract from said the needed repair should be covered but AUL declined it and were of no help when I tried to call directly.

  ximena isioridia
4 days ago
Do not trust this company when they offer it at a dealership! They're a complete rip off we had the worst experience with them they don't cover absolutely anything. If I could give them a 0 I would

  Bobby Hamann
2 months ago
I have a rear main seal leak and they don t cover it. It says on my paperwork seals and gaskets. Sorry nope. I had previous work done and they only covered 3/4 of the job and I still had to dish out a lot of money out of my pocket. Tell me again why I have $100 deductible and I am paying a lot more out-of-pocket.They got your money so they don t care. I would not recommend this company

  Thomas Marion
2 weeks ago
I worked with a gentle man there it was by far the easiest company I've had to work with not only was it fast and efficient he was charismatic and honestly had some great conversation while dealing with a claim 10/10 would recommend great job A.U.L!!!!

  Wilbert Newman
5 months ago
Buyer beware!!! Don't make my mistake, go on the Better Business website and read the reviews. I purchased a warranty from them for $2060.00. The vehicle transmission went out in 20 days after the purchase and they denied the claim because of foreign substances in transmission fluid, with the inspector that never tested the fluid. Also, you will be on hold for 40 minutes to over an hour on hold .Than you will deal with some person with a bad attitude!! Keep that in mind of when you are broken down off the road at night. This company is just stealing money and denying claims. They have 6 pages of stuff not covered on a transmission! I would hate to see what's not covered on a motor. I canceled my contract in accordance to their cancelation guidelines and still haven't received my money back. Well with that said they picked the wrong person to steal from! If they want a building to work in.

  Torii Eley
2 months ago
Aul is the WORST !!! It s a SCAM !! Their warranty says they cover certain things my car been in the shop for seven months even though the warranty is still good on my car they re not able to cover my engine which the warranty says that they can they only willing to put 2K towards and 7900 engine Which is ridiculous I will be reporting them to the Better Business Bureau

  Mike Tackett
6 months ago
Purchased a 2010 Honda civic. The ac would work well then the next day not so well. Took it back to the dealer and told them I had a warranty though aul. They said I had a cracked condenser. It did take a couple of weeks before they got back to me but it was covered. The bill was $801 I had to pay $100. Other than the wait, i was happy. It went smooth and the car is fixed.

  Jason Strauss
2 months ago
Horrible company to work with. Paid over $3,300 for extended warranty, 1st claim they denied, no option for recourse. Rude to work with. Ended up having to purchase a replacement engine out of pocket. Now fighting with them for full refund of policy since it doesn't do any ggod.

  Johannes Staguhn
5 months ago
Beware of their deceiving contracts! While their "Reserve" contract claims to pay for everything that is not stated in section 8, they did not pay for a burned out harness, even though wiring harnesses are not in their exclusion. They claimed it had to do with illumination which is excluded (with a deceiving list that only has things like Xenon lambs and LED controllers, no word of harnesses). Just think about this: harness failures are plentiful in cars. Almost all electricity in your car goes to something that includes a LED or something that glows. So, they exclude the majority of your electricity circuitry with this "harmless" sounding exclusion. When I bought this contract believing I was covered, but no, they just declined. I absolutely recommend to use a different extended warranty company!

  Antonio Cabrera
3 months ago
They refuse to pay a claim on rear lateral arms for my 18 Buick Enclave because of the surface rust on the nuts and bolts. The point of failure was the wear on the bushings and not rust as AUL claims.

  Serhii Shelep
2 months ago
AUL extended warranty provides comprehensive coverage and excellent customer service. Highly recommend for peace of mind!

  Seth McDowell
6 months ago
Just because you spend money on the warranty through them doesn t mean they will spend money on the repairs you bought the warranty for. They will do anything and everything they can to get out of paying. Down to going on your Facebook page to look through pictures to then find a completely different truck pulling a trailer to claim it was for business use even though that business is no longer in operation and it s an extended cab(not a crew cab/4 door) different body style truck. Even when you pay the surcharge for having a suspension lift they will still try to deny it for that very reason. Save your money and don t buy the warranty, instead use it to pay for your repairs yourself. At least you will have your vehicle repaired instead of being left without a vehicle while going through their song and dance.

  joey branzuela
5 months ago
Scam of an insurance company . They were so slow when responding. My grandma was sold this terrible insurance /roadside service and her car broke down in freezing temps we couldn t get a hold of an insurance agent or a tow truck driver . This business is shady . Stay away !!!

  FaceByArista
7 months ago
Called to ask questions concerning my warranty to understand exactly what it covers and a young lady named Brittany was very rude, lack luster , ghetto and unprofessional, it was clear she hates her job and furthermore hates providing consumers with adequate information needed to move forward with repairs for their car with a clear understanding. She is very unethical, very odd putting and hung up in my face when I asked for clarity with the process. Can t believe such a person is responsible for making consumers feel confident in this business.

  Shawn Bitman
8 months ago
Denied my claim cause I only drove 280 from the time I purchased my truck. I was told to close to purchase date. Then it was I bought the truck with the problem. For 3 weeks my trucks been in the shop. I ve been waiting for a call from a ( manager) for a week now. Worst company I ve ever dealt with. I own 5 trucks and all other warranty company s. The worst customer service. Will never use again.

  Sam Berg
5 months ago
Bad service. Transmission went out on my newer pick-up. AUL sent the mechanic a used transmission with unknown mileage and wasn't looked at internally. We've been out a vehicle for 4 weeks and they wouldn't even take care of a rental car. Look elsewhere for your warranty policy holder.

  Ethan Helton
7 months ago
If I could do no stars I would. They denied covering a claim that was clearly a fault from manufacturing even after the shop that serviced it and the shop putting in the claim said this is a manufacturing fault. I work on equipment for a living and called in to ask them to review it because they were clearly wrong. I was not allowed to be transferred to a manager or someone in claims. I was stuck going in circles with customer service. Waste of money paying for a warranty when they will not pay for work to your vehicle.

  Greg Kizer
6 months ago
AUL has people unqualified to make a call on warrenty items such as engines transmissions,etc... Not to mention you hang on the phone for 30 mins then cut you off . I would not recomend this company for any type of bussiness . no matter how many times you call you never get to talk to a human. most rediculous way to comduct bussiness . if you buy a used car make sure that you dont buy AUL warranty you will be left out in the cold with nothing but a vehicle with problems. if i give a grade to this company its an F for failure to honor there contract with the customer totally rediculous . lawyer is gonna get involved

  Adrian Uribe
8 months ago
I purchased an extended warranty for my Audi A6 and have had it for a little over a year. The first time I needed to use the coverage was for two items that should technically be covered. Parking sensors that stopped working and a screen that would not retract on the dashboard. Both are listed in the warranty as 'covered' items. Both claims were denied because of parts that they refused to pay for. Not to mention the customer service was not accommodating when I called in they just kept telling me I wasn't listening. Poor service and poor customer support. If you have the choice choose another warranty company.

  Thomas Padgett
8 months ago
So just a warning about this company, I paid several thousand dollars for a lifetime powertrain warranty with a lifetime wrap which covers all major modules and electrical components in vehicle. The blind spot monitoring system in my vehicle has gone out due to a faulty module which is apparently located in the tail lamp assembly. Even though the warranty clearly states all electronic control modules the warranty company has denied my claim leaving me with a $189 diagnostic fee and a $1200 repair bill. I highly recommend when you purchase a warranty for your new vehicle you go with a more reputable company like Fidelity who has never denied a claim on my wife s vehicle, and unfortunately I will have to plead my case to the selling dealer and/or court system to get my vehicle repaired

  Thomas Waterson
9 months ago
An extremely unethical company with very poor customer service. I was told by a account manager that they cancelled my warranty the day after I made the extremely dumb decision to purchase their warranty. (For what it's worth, I changed my mind after speaking with a mechanic friend and reading the poor reviews on the Better Business Bureau), yet they continued to take another payment from my bank account. I contacted them again only to be told that they could no longer cancel my account as it was "out of their control" as my account was actually with another company. If a dealer offers you their products, simply say, "Not interested".

  Juan Mejia
9 months ago
WORST WARRANTY COMPANY OUT THERE. DO NOT buy their warranties. I am a car dealership who is suppose to be partnered with them. My customers have all had terrible experience with them. Known to not ever accept a claim and never ever want to cover for anything. Almost seems like if they were a SCAM. I will not be doing business with them ever.

  reviewer
5 months ago
The Absolute worst company. I ve had this warranty for over 3 years now and they ve never approved any of the work done to my car from a licensed repair shop so I ve been paying for everything out of pocket without a single help from them. Save your money and look for another warranty.

  Chwonia Mack
9 months ago
I had an amazing experience. My cars transmission went out the beginning of June right after school was out. I was so stressed called AUL told them what was wrong and he said it's covers and find a shop I would like to send it to. I sent it and gave them AULs number and that was it it took about a week to for them to approve everything and another week for them to fix it. I was so grateful and happy about how smooth everything went

  Jake Hoadley
a year ago
I would give less than a 1 star review if possible. I have a lifetime full wrap warranty that is supposed to cover everything on the vehicle that isn't considered regular maintenance (Tires, Oil, Brake Pads, etc.). My truck's exhaust manifold was leaking so I brought it in to be repaired. No big deal as it should be covered. Turns out one of the screws was stripped by a previous technician so now they won't cover the repairs. For a company to not cover such an expensive repair over something so small is absolutely ridiculous. This company will try their hardest to exclude your repairs. They will not show any compassion. They will not budge in the slightest towards your favor. They will not offer any consolation or attempts to right these situations. They just say, and I quote "It is what it is". If you want a company that in understanding and accommodating then I suggest going with anyone but AUL. This company doesn't deserve your business. They should be shut down.

  Amy Neff
a year ago
This company is a JOKE! DO NOT PURCHASE ANYTHING FROM THEM! I purchased this Exclusionary warranty for my truck. It was sold to me as a warranty that would cover the entire vehicle up to 150,000 miles. The tuck has catastrophic transmission failure. The claim was denied due to a lift kit and oversized tires that were already on the vehicle at the time of purchase. This company claimed they would cover my vehicle, took the payment, and denied my claim for a modification that was already on the vehicle at the time of purchase. I am literally sick. the Rep Josh that I spoke to found it a laughing matter that I had no other avenue as to appeal option. The simply denied the claim and told me there is nothing I can do about it.

  Kathy Broick
9 months ago
I purchased a used 2018 Jeep Compass from Fox Automotive Group in December 2022. At the time of purchase I was offered an option to purchase an extended warranty, The Reserve Warranty and told it was a bumper to bumper 20,000 mile warranty through AUL. Given that the vehicle had higher miles I purchased the warranty for just under $3000. After 6 months and taking the vehicle to 2 different dealerships for scheduled oil maintenances, my vehicle suffered a transmission failure/issue. I took the vehicle to the dealership to be diagnosed and repaired. The cause of failure was the PTU, which is a sealed compartment. At first inspection it was stated that there was a leak and that was reported on the claim, which AUL immediately denied stating lack of maintenance on my part. Upon further investigation the dealership then stated that it was not leaking fluid but the part failed and therefore the part lost fluid. I asked the dealership to call AUL and re-explain the new findings/diagnosis. AUL then requested a tear down of the unit so they could send an adjuster out to look. Once the adjuster looked at the part they told the dealership there were metal shavings in the unit and left. Again AUL stated the claim is not covered. I called AUL on a 3 way call with the service advisor from the dealership trying to get things resolved. I questioned and argued that if the PTU was truly leaking, why was there no evidence of the leaking, why were there no signs of something going wrong, how could 2 different dealerships not notice any evidence of a leak, and was pretty much told I don t know . The person then informed me that this conversation can continue to go round and round but end of story the claim is denied, and there was nothing further that could be done.