O'Reilly Auto Parts

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  B Mccune
a month ago
One employee kept acting like I was going to steal something. The guy kept staring at me and pretended to do things around the area I was browsing. I was not doing anything or wearing clothing that would indicate I had any intention of doing so. Didn't ask if I needed help or if I had a question about the products. I made my purchase and left. I've been to this location a number of times with no issues before. They lost my business.

  Xavier Gonzalez
a month ago
I give this location a 2 star just because I understand to a certain extent. I purchased 2 Sylvania LED 2/pack bulbs a couple of weeks ago at a location in San Diego (I live in Murrieta). I was having a rough day and I just wanted to get in and out so I didn't use my number. I paid cash and I lost the receipt. I went into the store and spoke to Terry or Jerry the store manager. I asked if I can exchange/return the bulbs and use the credit to purchase suspension parts ($375). He asked for the receipt and I told him I lost it and he asked if I used a telephone number. I told him no. He told me straight out "well there's nothing I can do for you" and he puts them down in front of me and stares. So I understand to an extent but to take care of a customer and provide outstanding customer service was not there. I was going to purchase brake pads and rotors all around costing about $375 or so right then and there. But after that I did not want to purchase from him so I went to Autozone. I work with a Collision company in the surrounding area and as the office manager, too see that there was no sense of customer service or compassion really doesn't sit well for me considering we work so close with this company. Then to top it off, I went to the next Oreilly Auto in the next city and they returned them for me on a gift card.

  Eric Walker
5 months ago
These guys are very knowledgeable and helpful and extremely competitively priced. Love it. Thank you (Joe).

  Paul Rangel
2 years ago
WINDSHIELD WIPERS ?? O Reilly off Jefferson has you covered - Joseph was professional and he put our wipers on within 5 minutes- Quick and Easy - so if it s time to get WIPERS go in and ask for Joseph - Thanks Team O Reilly

  Cafes Customs
8 months ago
Overall good experience.Phones do not stop ringing and you have to wait a little extra time.They had what I need and I'll be back.

  Christopher Wellnitz
7 months ago
I would avoid this O'Reilly, the measures of cluelessness and teenage petulance both compete to nauseating degrees if you can't.The burnouts the three employee vehicles make upon their left turns exiting the parking lot are unskilled, sloppy abuses upon vehicles, providing context of what respect they have for the objects for which they sell parts.As par for the course with any parts store, they know nothing about actually using any products in the store.

  Frank Forte
7 months ago
Very good service. They are professional and very quick to help us to find the right parts.

  Tessa Tabler
8 months ago
Guillermo was kind enough to help me put my wiper blades on my bmw!! Very helpful and kind. Thanks again!

  Joe B.
8 months ago
Picked up windshield wash fluid. Store clean, 3 people working the counter. In and out fast.

  Samuel Scott
2 weeks ago
The staff was informative & accurate

  Edwin Jimenez
2 years ago
Kyle was very natural and did an awesome job in replacing a part of my vehicle that was a little bit of a challenge and he did it with a smile. Kyle provided truly exceptional customer service. Great Job in representing O'Reilly Auto Parts.

  Joe Chambers
3 years ago
Very polite, prompt, and knowledgeable. If they had my parts in stock more often I wouldn't be so petty about the fifth . They do have pretty good turn around on orders.

  David Big Dog
3 years ago
Good place to get parts. They didn't have exactly what I needed. But they had what I needed to fix it, and to make it work. The sale's person was very helpful for me to fix my truck and get back on the road. Thanks for being open late.

  Annette Mosier
9 months ago
They always help me and if I have any problems I let them know and they take care of me everytime!!!

  sermar Garcia
6 years ago
The best place to get your parts for your car. All the guys who works here at the very best I have known. Jacob, jonh the managers are great. Jonathan that boy he is hilarious great mood all the time. All the guys are wonderful people. I spend many times talking to them about my cars. They are great advisors too. I definitely recommend this place.

  Johnny Tang
9 years ago
Most of the people their know there stuff. Ask for Paul, he seems to know more than the rest. Prices are better than AutoZone, whom I will never order parts from again. If you have a commercial account ask for Robert, he definitely knows his stuff. Although you can get some things on line for cheaper, you have to take the risk of getting a inferior product, and wait for shipping. All in all this place is a great go to for most everything you need.

  Kevin Joseph Scelso
4 years ago
In my 40 plus years as an Automotive Technician, I have dealt with many parts counter people, weather it be front or back/commercial counter. For the past 10 years, I have had the pleasure of dealing with Danny at the Jefferson store. His knowledge and commitment to finding and obtaining parts, is second to none! When I make a call to "First Call", I can only hope Danny answers the phone....his service is in keeping with the finest traditions of the Automotive commercial parts industry and is a true asset to the O'Reilly's corporation!

  Patrina Hensley
3 years ago
Needed a batery replaced on our 2016 Chevy Tahoe, it looked like a headache so we asked for them to help us out. Ray took the initiative when nobody else wanted to and did it.We really appreciated him making such an effort and staying after he was already off. Thanks Ray!

  Makayla Chambers
3 years ago
10/10 to my service guy at the store this morning!! So friendly and knowledgeable and he helped me replace the part real quick so I could pass my smog test!! Saved me day! Love that guy!

  kush remedy
4 years ago
Excellent service. Came to this location to test and or purchase a battery. The best experience. Christopher went above and beyond what I would normally expect. Extremely fast and helpful.

  Anthony Ornelas
4 years ago
Danny and John are the absolute best! They are my go to guys when I am having a hard time locating a part ! Old school customer service and knowledge that doesn't exist anymore!

  Kimba
4 years ago
Fantastic customer service!! Chris went above and beyond in helping me find the part I needed to pass my smog.Went to 4 other auto parts stores to be told they don't have it. Than you!!

  Manny MadDog
3 years ago
Of all the auto parts stores I've been to for the last 30 years, the people who work at this store are the friendliest and most helpful.Many of the guys have been at this store for a few years and have helped me tremendously when I have the odd problem or question.

  Martin Correia
4 years ago
Thanks again for replacing the gmc battery with no question asked for my sister's truck. And doing test on it. I highly recommend this oreillys people for their customer service.

  Kelly Kridner
6 years ago
I always come here for all of my Automotive needs. Very friendly and knowledgeable staff I never have to worry about receiving the wrong Parts because I always leave with the right ones. Thank you so very much O'Reilly staff!

  George Bush
7 years ago
Took my rotors in to get turned and they told me they had three sets ahead of me and mine would be ready at 8pm. I called at 830 and they haven't even gotten to my set yet. I called the following morning at 1145 and they still didn't have them done. I'll never go back to this place again. No work ethic and horrible customer service

  Alex smith
5 years ago
called store and confirmed parts I ordered are on the shelf, drove 60 miles one way on Sunday to find 5 counter people looking at each other ,couldn't find parts ,5 people have no idea where they work and what they do therewaste my time and money. ..no parts no sorry from 5 mangers !can't tell the difference from there a... to the headgo somewhere where people are knowledgeable and hire by professional

  Shirley Renk
4 years ago
Thank you OReilly. I purchased new windshield wipers and the kind young man even put them on for me. Simple acts of kindness mean so much especially when you are handicaped.

  Identity Tron
2 years ago
Employee who helped me was awesome and let me borrow a screw driver to replace a new part purchase right there.

  Chawon White
a year ago
Had what I was looking for, and the guy behind the counter was very helpful. Didn't get his name.