C&M Auto Service, Inc.

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Stormy Moloney
a month ago
Micah provided great, friendly, informed, professional service without pressure.He worked with me to make sure my car received the repairs necessary to keep my 2001 SUV purring and safe, while keeping the costs down.He clearly explained which repairs were needed and which were recommended and why. There was never any pressure, but solid education empowering me to make the best decision for my situation.In the past, C&M has happily honored warranties that I had forgotten about.I have been taking my car here for several years and have always been satisfied with the exceptional service and workmanship.If you are looking for quality, service forward, auto repair, I recommend giving Micah a call.

  alexisshere Alexisshere
2 months ago
Probably one of the best Auto shops I ve ever been too. Been driving for 20 + years, like anyone else, finding a trust worthy auto mechanic is always concerning. I am from socal, without bias, I highly recommend anyone in the San Jose Bay Area to make the trip to Morgan hill for your auto service. Extremely trustworthy, reach out to Micah or Michael, also Craig. Great group of gentlemen with an A1 team.

  Donna Cotich
a month ago
I have been taking my Toyotas to C&M for a number of years. They do a great job. Advise you ahead of time if they find a problem and offer you transportation home and back to their shop which a great perk for me. I would highly recommend them.

  Jalon Fernandez
4 weeks ago
C&M auto is outstanding, I am going to start with the vehicle came in for just an oil change but knew about my power steering leak, the techs saw it and recommend that I have it replaced they did an excellent job! customer service is very good they are very responsive, time is important to everyone and they don't waste any, the quality of work is good if you have an older car they will probably used an approved refurbished part but thats ok I already know that some parts are not in production anymore, the price is a little on the higher side but Ill be the first one to admit that peace of mind knowing that your safety and the reliability of the repair is worth to work a couple OT's to pay for it. This business is well ran and what I like the most are the pics of the recommended issues on my vehicle that they found, there was a little error on putting back the vehicle together but they got it taken care of in a timely manner, they are very honest, loyal and caring for their customers and the customers vehicle.

  noneckjo
6 months ago
I use to take my auto's (Suburban/Transit/others) to Made in USA/Japan when the original owner ran it. When he sold the business, quality left with him as well. I chewed over reviews and decided to give C&M a try and have been extremely happy with their service, even more so than MIUSJ. They're professional, fair priced and thorough. I could blather on more, but I'll just say all around fantastic work. With that said, I've been meaning to write a review for them for some time but life has been busy and threw some curve balls, in fact so nutty and crazy at one time they let me pick up my ride and said pay what you can now and get the rest to us when your able (unique situation). I was shocked to tongue tide to say the least and settled as quick as I could. Not only excellent service but they've got heart as well. They had me for life at their service but treating me like a real person, I'll go to no other, at this point it would feel like cheating on someone. 5 stars all the way.Services: Electrical repair, General repairs & maintenance, Auto engine tuning, Auto brake repair

  Christina Marie
4 months ago
Last year, I got my lower control arm done it's C&M Automotive, amongst a few other things. When my stepdad asked me about their pricing? Which I had not questioned at that time, I called them and asked them how they did their pricing? They said that they do not do hourly rates but that they have an algorithm. I called two local dealerships and five other mechanic shops inquiring about price quotes for the work that I had done at C&M. C&M was a few hundred more dollars per fix more than the dealership who charges $220+ per hour! Once I found that out, I switched Auto mechanics. It costs way too much to live here before you get price gouged. 3 months ago, my car started making a crazy unsafe creaking noise. The shop I took it to was unable to diagnose the full scope of the problem. Long story short, I had to take my car 4 visits to 3 different shops before someone could ID and fix the problem. The problem was loose bolts on the lower control arm! Not only was this overpriced job done incorrectly, I paid multiple mechanics diagnostic fees that only one of them was able to identify and fix. In some ways I'm happy it was able to be fixed for the cost of a diagnostic fee. In others I am livid because the overpriced job should have been done right the first time. If I wanted shoddy work I'd hire a backyard mechanic.All of that being said I initially chose C&M Automotive because they do shuttle service. I could have paid for highest priced Ubers and a regular hourly rate and still saved at least a few hundred dollars.

  Daniel J Sanidad (Coach Sanity)
a month ago
If you are wanting friendly and warm customer service to their top tier auto service, coupled with the constant contact of updates for the completion for your service, then C & M Auto Service Inc. is your place to go!

  Bruce Williams
2 months ago
The C&M team went beyond the call of duty to resolve my car s issues with precision and professionalism. The next time I need service I m going back! Strongly recommend C&M!!

  Andrea Saade
3 months ago
As always - great support, people answer their phones and once service is complete and you drive away - the techs follow up the next day to see if there are any questions or issues. I won t go anywhere else. Well done !

  Priya Ramesh
8 months ago
Craig has built a great place for his team of great car mechanics to come and enjoy their work. It shows in how a customer is treated from the time they walk into C&M Auto to when they pick up their repaired car. Great team, good, reliable service for the price you pay. Keep up the good work Craig and team. Morgan Hill is lucky to have you!Service: Auto brake repair

  Taylor O Neal
5 months ago
Only place in town that could get me in quickly in the middle of summer to charge my A/C. They had an easy and safe after hours drop off/pick up set up for customers.

  Meredith March
8 months ago
I was having issues with my breaks and needed to have them checked (and apparently fixed) before my family and I continued our cross country road trip. I received the best care I have experienced with my car! They were so efficient and friendly. There were only a few hours left before closing time on a Friday, but they took such good care of me. They were my heros! So if you are looking for thorough, professional car repair work, look no further!Thank you C&M crew!Service: Brakes

  Robert Jones
8 months ago
I brought my 05 Tundra in due to a lot of steering wheel and floor vibration. The techs were tenacious and wouldn't give up until the problem was diagnosed and fixed. The other day I brought it in as the ABS light came on.as usual with me, the light went out half way to the shop. No problem found. I have found that C&M Auto is a reputable, honest, and diligent in their work. I have to trust that my vehicles are in good hands.Service: General repairs & maintenance

  Travis Oberg
11 months ago
I called around and this shop offered to help me get a wheel problem figured out on my 2012 Honda Insight. I had a flat tire on the highway and a lug bolt sheared off on the right rear wheel when putting on the spare. Made it to the shop as early as possible Monday morn because I knew this shop is not a tire place. They said the work could be done over the phone.Front office again told me in person it was an easy fix and it would be $60 and about a half-hour. Come to find out an hour later they cannot do any work on the vehicle and I ll need to find another shop to get the work done. No charge, but I lost too much time in this process. I m now stressing about getting this car fix done in a timely manner before my next responsibility.My feedback includes, but is not limited to: getting a more experienced front of office personnel that have more knowledge of specific auto issues, who listen and respond realistically and honestly. Instead of trying to please the customer by over-promising plus under-preparing staff by asking too few questions, I suggest a clearer screening person that can help the customer by getting specifics up front.I lost precious hours wasted on waiting for the expert in the shop bay to tell the front desk guy, who had to then tell me that the work that was offered up front isn t available. I ll take my time and my energy elsewhere.Services: Wheel alignment, Vehicle safety inspection

  Nathan Huckleberry
2 months ago
Very friendly. Helped me put a spare on my car for no charge. Recommended me to a nearby tire shop.

  cynthia h hoffmann
6 months ago
Excellent work identifying a problem the dealership could not, returning to me the smooth ride my BMW 3 series has always delivered. Thoughtful diagnosis execution and completion Thank you Mario Melanie Michael and Alberto. Hopefully you won t be seeing me again for awhile ;)

  MAS
9 months ago
I just want to thank C & M for their honesty, integrity, and commitment to excellent customer service!! My wife's 2010 Toyota RAV4 and my son's 2016 Nissan Sentra have been in great hands.From a grateful Husband and Father. I'm going to bring my 2022 Hyundai Santa Cruz down for next maintenance!

  David Rizzo
a year ago
Traveling 101 South a rear axle broke on my Ford F250. C&M Auto Service was the closest auto repair shop to there my truck broke down. Long story short the complete rear differential needed to be replaced. I was given a quote of $2,500.00 which I felt was high but agreed to this price for the repair after they agreed to a $150.00 discount for being an AAA member. Their contract reads Remove and Replace components as required to access and install, and/or perform needed service. Retest and verify repair as required. I understand this to say that any labor associated with removing, replacing and returning the differential to a serviceable condition was included in the original quotation. When they received the replacement differential new break parts were needed which I had no issue with, however they charged me another $478.63 to install the new brake hardware. I was not happy with the additional $478.63 labor charge and made it clear to them, they agreed to give me an additional $50.00 discount for a total discount of $200.00. C&M absolutely over charged me for this repair and likely took advantage of the fact that I was from out of town. They charged me $1,621.62 for a salvaged differential which they likely paid $300.00 to $500.00 for and perhaps $200.00 shipping. I am rating them 2 star, 1 star for properly repairing my truck, a second star for doing everything they could to make me feel good about being over charged and subtracting 3 stars for price gouging.Service: General repairs & maintenance

  Terry McDonald
a year ago
I have been taking my Jaguar XF to C&M Auto Service in recent years. As my car is getting older, it's become more and more of a challenge to figure out the details about what's going on with it. I so much appreciate the technicians' helpfulness as well as my Service Manager Michael Navarro's patience with me as I consider what repairs need to be done now, and what work can be scheduled for a later date.Also, Michael has worked hard to find me the best prices on replacement parts, to keep the price for repairs as affordable as possible. Everyone is always friendly and upbeat at C&M, which puts a smile on my face!Service: General repairs & maintenance

  Charles Spangler
2 months ago
Always able to diagnose and fix issues with our cars. Great communication and follow up and no surprises.

  Michael Margozzi
6 months ago
Work was completed successfully. No issues at all with workmanship. Sadly there was no pick up or drop off. it's a 1.3 mile walk for me each way. otherwise it would have been 5 stars.Service: Auto battery replacementService: Auto battery replacement

  R S
3 weeks ago
Great customer service and always friendly and honest! Got me in and out before carpool!

  Sheron Darling
3 months ago
The team has been able to correct all problems with my vehicle whenever something goes wrong. This has built my confidence in entrusting my vehicle to their care

  Tammy Ho
2 months ago
Always great service. Easy to work with the team. Friendly staff and I alway have a pleasant experience!

  Veronica Hoyle-Kent
2 months ago
C & M always provides the highest quality work, excellent communication and outstanding customer service.

  Norman Boccone
a year ago
Overpriced and not trustworthy. I took my car in because it was running rough. They charged $1600 and the car was worse when they were done. So bad that it broke down on the way home, a mile from their shop. I towed it back to them. After three days of them giving excuses and "performing diagnostics", I had to have it towed to a new shop. The new mechanic fixed it in less than a day, for $350.Update: the response confirms my 1 star review. I originally drove the car in because it had low power in cold weather. I had to tow it in the second time, after they "fixed it" and returned it to me (I only made it 1.4 miles away from their shop). The second time they looked at it they told me it was because of low oil first, then they said it was because of rats. Now they claim it was injectors. The proper mechanic, who actually fixed the car, had to replace the fuel filter; it had nothing to do with injectors (and he did not find any sign of rats).

  Andrew Avila
a year ago
Recently went in for a Vehicle Alignment and had nothing of amazing work from these guys. The racked it up and noticed something wrong underneath my car. They told me that one of my exhaust flanges is leaking and gave me a great price to replace it. Now my car drives straight and doesnt sound horrible haha. Thank you Pablo and staff for being such amazing people! Cheers!Services: Vehicle Inspection, Wheel alignment

  Amber Rice
3 years ago
This is the second time I have brought my car to C&M. Customer experience is amazing, Jose keeps you updated as new information arrives and values your opinion. Not gonna lie don't love the pricing, but let's be candid we all freak out when we get that dreaded car bill. The work is done promptly and resolves the issues effectively. l would highly recommend C&M.Services: Tires, Auto detailing, Brakes

  Teresa de la Torre
7 months ago
Arrived on time for my appointment and they started servicing my vehicle right away. They finished on time as promised and did a great job while being reasonably priced.

  Kristen Lee
a year ago
This team is amazing! Not only is the job done professionally, they take you in like you're a part of their family. Truly with my experiences they go above and beyond. Thank you Pablo, Brenda, and Mike. They're open early and on Saturdays which is a bonus!