O'Reilly Auto Parts

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Jose Ceniceros
2 months ago
Debby she was excellent as a customer service.Prices

  Lina Negrete
3 months ago
Worst place ever. Two men being people that work at an auto store don t know anything about transmission. SMH. Worst experience ever.

  Barbara Tafoya (SIXPAKLADY)
4 months ago
Clean, well-stocked, and knowledgeable staff. If it's not there they can order it.

  Matthew Sugarman
6 months ago
O'Reilly always has the most friendly and knowledgeable staff. Far superior to AutoZone, I wish they were closer to my home than AutoZone..

  Allison Hines
2 months ago
Love this place. Knowledgeable employees

  Darlene Gray
10 months ago
The staff is always helpful, polite, and knowledgeable. The store is well kept too. I always get my parts from this store and then have my mechanic install them.

  Mel Magdaleno
7 months ago
WORST customer service ever went in there to grab something and when i asked a question about the item this guy named Ruben looked like he was already frustrated and mad at life and he answered with such attitude, no respect at all even his coworkers noticed, and when i called him out on it he looked like he was ready to physically fight me.

  Harry Corona
4 months ago
Always get helped and good service

  jane lewis
a year ago
The young woman, Francis, was very professional and helpful, she gets the 5 stars.But then when I returned to the counter to pay for items, Debbie was rude and said No, we can't get a spill kit for or any other oil clean up items. She was very unprofessional and just wanted to argue. Debbie is not fit for any type of resolution. She only wants to argue. If I come back I'm not not dealing with Debbie. I will go to a different parts store. I didn't need an employee to argue with me at all. Why do you employ non-customer service people?

  Jojo Elicha
a year ago
I called asked for a certain part.They had it I got!I was in and out Lickety Split.Nice place to go.I wouldn't trade O'Reilly's for any other place they are good.And they always have what I need you can depend on them so go to O'Reilly's

  Bonitapplebum72
7 months ago
Walked in with the part I needed, the customer service rep grabbed it off the shelf, checked me out, and I was on my way.

  Lando Rolando
a year ago
If you want good customer service this is a place to got any questions anything you need they got you I really love this place.

  Phylicia Lillie
3 years ago
Tony officially made this location my preferred store. For majority of women shopping for auto parts can be quite intimidating, but his great sense of humor and honesty makes the shopping experience fun and easy! I highly recommend this location, and if you need someone to genuinely take care of you ask for Tony!

  Marco Tolento
4 years ago
Just went into this facility. And bought a socket for removal of a CO2 sensor. The gentleman behind the counter recognized my voice right away and he says aisle 3 for the for the sockets you're looking for. The guy is a real comedian. When I first got there he says how can I help you. And that's when you recognize my voice. After him telling many jokes, I said to him here's a good one for you. When someone walks in and ask can you help me out? You reply sure which way did you walk in? he was laughing along with the beautiful gal behind the counter. Friendly service with a smile. And a bunch of laughs. It's not always you get to be in a good mood when your car is broken down. They really changed my day today. Thank you very much guys had O'Reilly's.

  Jessica McDermott
3 years ago
As I came in to exchange a part but didn't have the receipt, I was still able to exchange by looking up the purchase on my phone to prove it. James, who helped me, felt it necessary to accuse me of having never gone there and they were the one that helped me when I first bought the part that was the wrong size, so their negligence brought me back, but they felt it necessary to talk down to me and on the way out even tell me as I took the receipt that it wasn't like I'd keep it anyway. Their workers, and specifically James, need customer service training. It isn't always enough to get what you need if you will be attacked throughout the process. I'm only giving a star as I got what I needed. I won't be returning to this location or maybe to an O'Reillys ever again.

  G Grubb
5 years ago
Needed a replacement locking gas cap (specialty item for a work van). Was able to have from the warehouse in less than 2 hours. Able to find other needed items. Knowledgeable staff, bilingual, friendly, fast. Will use first when looking at parts in future.

  Sharleene Newman
2 years ago
Their service is ok until you end up having to do a return and you get told that they don't have the cash but are willing to put it on your card and your card gets locked because of it. Not cool.

  Regina Brockmueller
a year ago
I needed a part, and I purchased it. I appreciated the clerk who told me she could install for free. Wowed me. And I thank her for putting it on the windshield.

  Gil Ramirez
2 years ago
the employees have been very helpful and even showed me a lower priced part. saved me money. they have earned my business.

  WillyDaC
5 years ago
O'Reilly does right by me. When others would have me waiting, they have what I need. Better yet, if they don't have what I need in the store, I can just go pick it up at the warehouse a couple blocks from my home.

  JustaHoon
6 years ago
Had a bad experience with customer service, I was basically told that i don't know about my vehicle and what part was right. Long story short I got the wrong part after I specifically told them it was not for my trim of vehicle. The part did not fit, today was all about going to this store to waste my time, money, and gas plus basically being insulted that I don't know my vehicle and what fits and what doesn't. But then again i'm not the one behind a computer telling me what is the "right" part right? Those would be the only reason I would say thank you, for wasting my time, money, gas, and for insulting my intelligence about knowing what I drive.

  Alma Sanchez
a year ago
Horrible customer service.Provide all the information for the vehicle including make and model. Customer service rep very rude. No eye contact and would not answer any questions. I will never return to this store.

  RICARDO BARRIENTOS
4 years ago
Very friendly got my alternator wouldn't go anywhere else

  victor montes
5 years ago
Depends on which one you go some places they are constantly watching you it's kind of creepy but good people makes my O'Reily's shopping experience great

  The donut show Lazer
4 years ago
Good auto parts. The staff is excellent. I was helped by james. He was very polite and informed. I will definitely keep going here.

  Elizabeth Kirkendoll
3 years ago
I came in with my baby on my left hip, injured, carrying supplies w/ my right hand and Brandon was so helpful with assisting me with all my needs and had excellent customer service. Thanks Brandon.

  Ana
a year ago
Can t even get a hold of manager to see a video of someone using my stolen cards

  Tina Proffitt
6 months ago
The associate was nice and helpful

  Nancy Greens
9 years ago
"Ask about our Low Price Guarantee and talk with a Parts Professional trained and ready to help you get the auto parts and accessories you need."SO far from the truth!It was a battle, but I wasnt gonna let the manager win. I needed a VSS (vehicle/transmission speed sensor) for my Honda. Pepboys had one for 14.99 on their website, but they could get in by 6pm. I needed it NOW, so I called up O'reilly, asked if they priced match pepboys, they said yes, brought in the proof on my ipad. O'reillys had the same sensor for like $90. The Manager fought me so hard on this, saying he cant price match, because hes basically be giving it to me for free. This man kept making up reasons why he couldnt price match"we dont price match websites"ok call it in."oh they dont have it in stock, it has to be in stock"So i made him pull up their price match policy,the first line says they do price match local competitors, but not websites (non store, only online sites) or peddlers. But if you keep reading, it says "We must price match in stock items, or items that can be shipped without any fees within 24 hours"well well well... Pepboys had my VSS, and on their website it clearly states I can have it shipped to store, and have it there way under 24 hours..And this store Manager STILL didnt want to match it!! He said "I can meet you halfway, but I cant give it to you for 14.99 ..Sorry Sir, but you have no idea who youre dealing with, a well informed customer who has worked at corporate stores. I know policies and you have to adhere to them.As i read their price match policy on their employee site, there is an extension for them to call regarding price matching.He didnt want to call it, because" hes the manager and theres no one higher than him".. b.s.. theres corporate.SO i made him call it, and he did.And guess who got a VSS at oreillys for 14.99. This girl!PLEASE use this information to get any price matching done there, and dont let them tell you otherwise. Dont let them tell YOU to call corporate, make them call corporate.

  jerry melendez
5 years ago
Best O'Reilly Auto in the Moval/Perris area, and much more customer friendly than any of the AutoZones in the area. The service is great and parts are on time when ordered.