New United Auto Parts & Truck

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Biff Lowman
8 months ago
Fair prices but the worst experience I've ever had with a mechanic. Had a tire that I ordered online delivered there. He put it on, but the tire sensor was broken when I picked it up (can't say for sure that he broke it, but it wasn't broken before). I ordered a new sensor, had it delivered there by UPS, he signed his name for it upon delivery, but when I showed up a couple days later to have it put on, he couldn't find it. He ordered a new one, promised me that it was the same sensor, so I went back for the third time to have it put on. He put it on and said it was good to go, but it turns out he put the sensor on wrong (the washer has to go on the outside, not on the inside on top of the seal), so my brand new tire was flat by the time I got home and the wheel had cut the inner tire, completely destroying it. Wasn't even a week old. Finally took it to a dealership; they said the sensor was an off-brand sensor AND wasn't reset, which is why the sensor light will never go off (this guy said "drive it 20 miles, it'll go off"). They immediately identified that he put the sensor on incorrectly because the second brand new tire they put on wasn't holding air, which they noticed before I drove off and ruined it again. A waste of several hours and out $120 for a brand new tire. Guy's a joke. Not to mention he never called my wife when the sensor was put on because "he got busy and couldn't call her." Avoid.

  Cyndi Olvera
5 years ago
Rico has been my family's mechanic and I never been disappointed. As a woman, I always fear mechanics and how they try to make things difficult and more expensive. But Rico is different ....He is fair and honest and all around good guy. His dedication to his customers is wonderful ..I would recommend him to everyone and anyone.

  Lucy Clem
4 years ago
Rico and his team of mechanics are the best. I needed quite a bit of work done on my vehicle. They were able to quickly diagnose and fix the problems. New United folks are thorough and efficient. Solid guys with strong work ethics. A great neighborhood auto repair shop.

  Leigh Fitz
4 years ago
I've had so many good experiences with this business that it would take a long time to list them here. I've recommended them repeatedly to many close friends all of whom came away happy. If I had to buy a car for a couple thousand dollars sight unseen I would only do so from Rico the owner... who is a local and the kind of guy that's in his own business every single day.

  Grace Kier
a year ago
Rico and his team did a great job with my car and preparing it for a cross-country road trip. They were thorough, affordable, and very professional.

  Patrick Kenedy
5 years ago
Rico is my go-to guy for everything with my car and motorcycle. He is honest, will even go the extra mile when you need a ride back to work if at all possible, and his prices are very reasonable. Everybody needs a car guy (or motorcycle guy) like him.

  Shawn Glover
4 years ago
Rico is a trustworthy mechanic. They stay within their quotes and don't try to upsell you on things you don't need. I've been to several garages around Monterey, but New United is the only one I'll go back to. I've got a 2004 honda civic and they'll help me keep it running well.

  Julia Rust
a year ago
Would definitely recommend this auto shop. They were able to identify the issue, get the part delivered and switched out within 40 minutes at a very reasonable price.

  MICHAEL PERKUHN
6 years ago
Rico and the guys really helped out a friend that I sent there , who like many , are financially exhausted. Rico came though for this friend on a late Sat. afternoon. Also $ 300.00 less than other places she went . Again thanks Rico and Happy Holidays to you and yours.

  Viol
8 years ago
Rico is very honest and respectable, I've brought my car here several times. Definitely my go to guy.

  Mark Saucedo
4 years ago
Great place great people and good deal on labor! Recommend all my friends to here when they ask if I know of any good mechanic shops.

  Joseph Sarto
3 years ago
Rico and his team give consistent, reliable, affordable and solid service.

  Jeremy
3 years ago
Excellent service...very good prices. Worth checking out

  Naomi Breshears
2 years ago
Great work, good people working there, couldn't be happier

  Eugene
6 years ago
Very friendly service and fast turn around. The shop looks chaotic and messy though.

  Kyle Lambert
7 years ago
Rico and his crew do wonderful work.

  Jason Veile
2 years ago
They always do quality work

  micha tre
4 years ago
Very helpful and professional

  Richard Perkuhn
8 years ago
Awesome

  Vincent Streeter
5 years ago
Awesome service