Mercedes-Benz of Monterey

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Chong Xiong
3 months ago
Adenawel was a salesman and he s a very patient man. He s patiently explaining everything that I want to know about the C300 car. He was a very nice man and soft spoken. Love he customer skills! I believe other customers might like him like I did. Mercedes-Benz also give me a very special gift. I love it!!! Thanks

  Ashim Seth
2 months ago
Title: Excellent Service and a Great Buying Experience at Mercedes Benz of Monterey!I recently had the pleasure of purchasing a brand new 2024 GLE 450 from Mercedes Benz of Monterey. Being a first-time Mercedes Benz buyer, I was both excited and somewhat nervous, but thanks to the exceptional service provided by the team at this dealership, my overall experience was truly amazing!From the very beginning, our Sales Consultant, Mitch Johnson, went above and beyond to make sure that our buying process was smooth and enjoyable. Mitch's expertise and dedication to customer satisfaction were evident throughout our interactions. He worked tirelessly with us to secure the best possible deal, ensuring that we felt confident and well-informed every step of the way.While I couldn't be happier with the car and the service, the only minor drawback was the time it took from the start of the process until I was able to take the car home, which extended to approximately 8.5 hours. However, what truly matters is the support and guidance we received from the Sales and Finance teams during this time.The Sales and Finance teams at Mercedes Benz of Monterey demonstrated professionalism and patience, walking us through each aspect of the purchasing process. They made sure we understood every detail and helped us navigate any complexities. Special thanks to Firas Mansour, the floor manager, who stepped in to address our questions and concerns, ensuring that we had a clear understanding of the entire process.In the end, the extended process time was a minor inconvenience compared to the excellent service and care we received. Mercedes Benz of Monterey not only provided us with the car we wanted but also ensured that we left the dealership with a sense of confidence and satisfaction.I highly recommend Mercedes Benz of Monterey to anyone in search of a new Mercedes Benz vehicle. They have a team of dedicated professionals who are committed to ensuring their customers have a memorable and enjoyable buying experience. Thank you to Mitch Johnson, Firas Mansour, Yahaira Winters and Don Oster for making our purchase a truly positive one!

  Wallace Vojvoda
3 weeks ago
AD and all of Monterey s staff are professional and straightforward. They made the experience very pleasant and easy.

  BECKY CAMPOS
2 months ago
My salesperson was great, Thanks Patsy. Good to work with, not pushy, answered my many questions.The manager was a nice guy, very personable. He had a hard time with my trade in paperwork and it took way too long to get paperwork done. I was there 4 hours and 2.5 were for paperwork, shouldn t take that long. The lady you sign papers with was great, quick, very personable, funny, Gemini like me. I have bought probably 4-5 cars here over the last 40 years. Thanks much

  Marguerite Vollmer
a month ago
Mitch made the purchase of my Mercedes Benz one of the most pleasant, fun and most convenient experiences of my life!!! He was polite, professional and very knowledgeable. He and the entire staff provided me with excellent service. I will only deal with Mercedes of Monterey for further services regarding Mercedes Benz!!!

  Patti Cohn
2 months ago
Wow, totally impressed with the customer service at this dealership. I had just purchased a MB out of state and had some questions about some of the functions of the car. Angie went out of her way to be helpful! Not only was she extremely helpful, she was caring, knowledgeable, sweet and patient. This is the kind of employee every company wish they had.

  Kevin Gormican
a week ago
Great experience ordering new car through Mercedes Monterey. Don Oster was very responsive, knowledgeable, and helped with every step of the process. I absolutely recommend MBZ Monterey, and especially Don Oster.

  SurrealArt Artsallover
2 months ago
I only go there to occasionally get parts for my classic Mercedes from time to time. The crew that operates the business are always chill and helpful and getting parts is fast and easy and great crew of professionals.

  N T
3 months ago
Mitch Johnson and the whole team at Monterey Mercedes were absolutely awesome getting me into my dream Mercedes. Once everything was agreed upon over the phone, I was literally in and out of the dealership in under an hour with no fuss. Could not have asked for a better car buying experience!

  Juliana M
3 months ago
Crystal was amazing. I would not have my new car if not for her patience, kindness and knowledge. She wasn t pushy, rude or any other negative energy you get from a lot of car salespeople. I would definitely buy a car from her again. Thank you so much Crystal.

  Heidi Villanueva
3 months ago
We had the BEST experience at Mercedes-Benz of Monterey yesterday. Their customer service was excellent and our sales guy Mitch was very nice and extremely helpful. Thank you all so much, we LOVE our new GLB 250!

  Corey Fayne
2 months ago
My wife found a car on a web site. It was beautiful, but also about 300 miles away from us. I called Mercedes of Monterey and was lucky enough to have Alex Pedraza answer the phone. Alex was so amazing to work with. She returned calls promptly and responded with text messages often. She is very high energy, but also wanted to make sure our needs were being met. We felt at ease with her so we made the drive.We got up there earlier than expected and wanted to see the car when we got there. Alex advised us about a time where we could at least go look at the car. We were greeted with her welcoming smile and she took us out to look at it. We thanked her and told her we would be looking forward to driving it the next day.We showed up for our schedule appointment with Alex and we took the car for a drive. Alex made sure each of us got to drive the car. Alex seemed to want to make sure we were both comfortable with the car and the purchase. If you were to ask either me or my wife, we would both say that Alex was the sole reason we purchased that car.Here is where things went wrong. I asked the Sales Manager Ross a question about the vehicles history. Ross said he did not know anything about the history other than the car came from Fresno. It infuriated me that Ross could lie so easily. The dealership provided us with the Car Fax report .that we actually read. The car was purchased in Fremont CA AND WAS EVEN SERVICED BY MERCEDES OF MONTEREY THREE TIMES, with the latest service three months prior to us buying the car! I was very disturbed by how easily Ross looked at us and lied about the history of the vehicle when they provided us with the documentation to prove him wrong.We got past Ross to the Finance Manage Yahaira. She immediately congratulated us on the purchase as well as our amazing credit (my wife and I are 800+ on our scores), but then advised us that our APR would be 8.99% through Mercedes Finance. I told her my credit union is much lower than that and our primary bank advised us to make sure the dealership made sure to run the loan past them. I told Yhaira that I would not pay 8.99% on the car and to run the loan through our bank to see what the numbers would come out at. Low and behold, we were offered a 6.99% loan through another institution. I am at a loss of why we were not presented with the best loan options at the beginning of our meeting, and that was very disappointing. A final thought on the dealings with the Finance Manager, and part of this is our fault, is we were not told the duration of the loan. We made the assumption, again our fault, that it would be a standard 60 months. Not until later that night did we really go through the paperwork that we saw it was written up at 71 months.We did end up buying the car and are very happy with it. Alex was the determining factor on us buying the car. Her energy in infectious. If it were not for her I would have walked out when Ross lied to us about the history of the car and also when Yahaira did not present us with the best interest rate that was available to us. One of the other factors that made us buy the car is that it is absolutely beautiful.In short, please be sure to stand up for yourself when dealing with this dealership. Make sure you have all your data ready as you will have to champion for yourself here.

  Tony Cadiente
a month ago
Your sales representatives (Adenauer Ledesma) was very knowledgeable and professional. All the staff at Monterey Mercedes Benz were friendly and helpful. I had a wonderful experience.

  Karim K
2 months ago
Today I had an amazing experience thanks to Angie. My day started with a broken car, and I had difficulties getting a tow truck. Luckily Angie helped me organize the tow, brightening my day. I am so appreciative I brought her a box of chocolates! Thanks a lot!!

  SN DuyTrinh
5 months ago
First class experiences with Patsy Y. helping to get everything ready prior to pickup time. All paperwork were prepared in advance to make online buying experience a quick and seamless buying process.Great attributes:. Professional and timely responses via texts/emails. Attentive and kind customer services.. No hassles

  Nicole Garcia
3 months ago
Compared to other MB dealers in the Bay Area Monterey is by far the best. Everyone who we interacted with was amazing and went above and beyond. They have definitely earned our future business.

  Herm Tjioe
2 months ago
After checking online for availability, I sas fortunate to have been looked after by Patsy. She is not only experienced but knowledgable about the differences of ride and handling when I was trying to decide which model types I would be more happy with. The purchasing process went about as well as I could expect given the extra distance. The delivery was a big delay but it's arranged during the holidays.

  Tonya 831
2 weeks ago
As long as Eldon is here, this place has hope.. It looks like a lot of these guys are all new, but Eldon always saves the day. Thank you!

  Lizette legaspi
6 months ago
I went in to get my car checked and have it ready to drive long distance.As always, the service is excellent! They are all friendly and happy at this service shop to serve their customers. I am very satisfied with their service and feel confident I m driving a safe car. I do recommend this dealership. I have been pleased since the day I purchased my car here.Thank you Mercedes Benz of Monterey!

  kiran salvadi
2 months ago
I was completely impressed with their professionalism in dealing with car sales. Crystal was good in communication and clear on discussion, I would recommend Mercedes-Benz of Monterey for anyone planning to buy a car.

  Brent Fontes
9 months ago
I usually dread buying a car as I ve had horrible experiences in the past. A.D. Adenawel was my salesman and stayed with me through the full process. I feel I got a very competitive deal on my car and didn t even get the good cop bad cop scam that some places try. I forgot the sales managers name but he was so nice also. Yahaira in Financing was super nice and it was so easy, she didn t push me on all the extras. I would totally recommend them and will go again to explore new cars when my lease finishes.

  Salvador Yanez-Ruiz
4 months ago
Had a great experience here, thanks to the amazing team for helping me find the perfect car and working with me to set me up for success. Dealt with friendly professionals who went above and beyond to take care of me.

  Alexis Quiring
3 months ago
Mitch and AD are both outstanding salesmen. They are very polite, extremely knowledgeable and professional. Buying this beautiful 2024 Mercedes-Benz was a pleasurable experience thanks to Mitch and AD!

  Joel Houghton
3 months ago
I was shopping online for a 2019 GLE 43 AMG for my wife. We had one that we loved that was totaled in an accident over the summer. My wife didn t want the new body style and wanted the same car. So I found one for sale at Mercedes Benz of Monterey. I had been looking all around the Bay Area and live in Monterey so I was surprised to find one so close. I inquired through their website and was contacted by Adenawel Ledesma (AD). He was extremely professional, polite and educated about these vehicles. I scheduled an appointment for the next day and ended up buying the car that night. The Floor Manager Ross was also extremely friendly, polite and professional.They reduced the asking price to the amount I requested and got me excellent terms through Mercedes Benz Financial. The whole process took less than two hours. That is by far the fastest auto purchase I have ever made. The new ownership is by far superior to the last group that owned the dealership. They have been servicing our Mercedes vehicles for 13 years and I will continue to have them take care of our two AMG vehicles. If you re considering a new or used Mercedes vehicle stop by and ask for AD. He is the man! Give them a chance before going to San Jose or the Bay Area. You will not be disappointed!

  Brad Weber
2 months ago
I was not an easy client but Pat had no judgment and understood my concerns. She and Quincy were very patient and gracious.

  Frank Farshidi
a month ago
Great buying experience with Aaron and Ross. First class customer service without the sale pressure. They truly care about customers.

  Neilson Chi Hao Wang
a week ago
The sale associate I worked with was Patsy. She was attentive and courteous throughout the whole process.

  Orange J
3 months ago
Nice experience! Got a good deal with 2023 C300 recently. They matched the discount in other dealer and I got the fantastic car I want!

  Clint Adams
4 months ago
Their motto speaks volumes to those most wise: We May be the Oldest, But We re New Too. Add those two together and you ve got a winning combo. Delete one and you re like all the rest. For me personally, MB-Monterey s a standout for a number of reasons: 1) Mitch, a young and thoroughly authentic salesperson there guided me to lease the car of my dreams. Not sell, GUIDE! He innately sensed that I knew what I wanted and didn t push or promote a pre-programmed plan. Being an out-of-towner, I ended up encountering a glitch that caused a bit of a problem; that s when Mitch guided me to 2) Devon (the dealership s GM). Together they persevered (for hours) to make my dream real. Grateful to both for their unwavering commitment and trust in me and my mission. At the end of the day, Mitch guided me to 3) Yahaira, the finance manager. Another true encounter. Not one false agenda. Time well spent. At 7PM, I drove off MB-Monterey s lot in my brand-new car feeling like I d made a very wise choice in dealerships. We 66-year-olds gotta stick together. :-)

  Nora Fairgarden
6 months ago
I bought my used Mercedes from Mercedes Benz of Monterey a decade ago. Their service center has been keeping it in tip top condition ever since. Eldon does a great job keeping me informed of what needs to be done and the cost. The mechanics and service center technicians have all done excellent work.