Accessibility
- Wheelchair accessible entrance
Reviews
Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.
W S
a week ago
I m always an extremely satisfied customer when I use this location!Their prices are very reasonable and their service is always professional and friendly.The staff always does an amazing job and makes me feel like they appreciate my business !
Melody King
3 months ago
I came in for a tire rotation. After completion of the rotation, I was informed that I had a nail in my right front tire and it was in a good place for a patch. I immediately went to my local tire shop for the patch. They couldn't do it since my tires were over 6 years old. I left and made a brief stop, and came out to find my tire flat as a pancake. I had to be towed to a tire shop for 4 new tires. I would have appreciated an honest opinion from the service agent about the condition of the tires PRIOR to rotation as I had to be towed, and purchase 4 new tires for $1000. Spending $39.95 on the rotation added insult to injury. When you consult an EXPERT, you expect honest feedback. I just wasted $40 today with you and even forgot to give the agent my coupon:-((
Tammi Chavez
5 months ago
I took a chance and drove in for an oil change without an appointment. They looked really busy, yet told me to drive right in and that it wouldn't take long. They were indeed quick, and when I attempted to use an "on line" coupon, he offered me a military discount when he saw my ID, which was even lower than the coupon. I was very impressed; just excellent customer service. The little waiting area was no drills but acceptable. Many thanks for such a pleasant experience.
Christian Morris
6 months ago
Lilian is one of my most helpful and cheerful employees. She was able to show me how to put oil in my car and check my tire pressure. I appreciate her presence and hope everyone at this location has a great day! Will defiantly be coming backServices: Air & cabin filter replacement, Oil changeServices: Air & cabin filter replacement, Oil change
Logan Aria Moya
7 months ago
the only reason i took my car in to get my oil changed here was because it s a hassle to dispose of the oil when changing it yourself. BIG. MISTAKE.there was a leak on my oil pan that i was unaware of; they took it upon themselves to replace my drain plug with a magnetic drain plug. at the time i was in a rush and accepted their explanation, they made it sound great. however, magnetic drain plugs are a very, VERY temporary solution; this was not clarified to me; they told me this was a solution.these are bad for a few reasons. a) if you go through a magnetic field they can fail b) if you hit a bump wrong they can failand then for me personally, it split in half and completely wrecked my oil pan! i am now stuck with an $1100 bill and had to call triple a. thanks.i wouldn t be leaving this review if i had been met with any type of customer service. but the manager was incredibly rude to me, talking over me/interrupting me, contradicting me, claiming my (very talented) mechanic doesn t know what they re talking about, even though i was polite when explaining the issue.in combination with how lax the employees were when i went in, i can see this is a problem with bad management.
Mark McDonald
4 months ago
Done very quickly. No problems. Always bring a coupon. You can find the coupons on their website.
Cade Kesic
3 months ago
These people were very quick and nice. Supports military and will definitely will come back!
Monica He
6 months ago
So friendly, explained why our old car was burning engine oil and how to remediate and mentioning they give free top offs. Solid team that works here.10 mo update: We keep coming back to this shop - excellent, fast service and amazing advice from the guys. Thanks!Service: Oil change
WT
8 months ago
After your oil service, check your engine to ensure they put the oil cap back on. I couldn't understand why, after an oil change, my truck all of a sudden started leaking massive amounts of oil. I took my truck to an auto repair shop. I received a call within a few minutes letting me know the oil cap is missing and "under the hood" is an oily mess.Enough said. Other than that, they usually had my truck and/or wife's car in and out within 45 minutes +/-. Needless to say, we no longer use Jiffy Lube :/
Sandy Gardiner
11 months ago
Fast, efficient. They replaced a light I didn't know was out, changed the oil and replaced the windshield wipers. A previous place had put in wipers that did not do the job. I asked if they could replace them with a pair that would fit my car. They did. It was raining and the ones they replaced them with performed perfectly! Took care of the pouring rain!
william dwyer
a month ago
ToooooExpensive!!!! They presented my car without even vacumninng
Juanita Saling
2 years ago
I normally go to this location because they are thorough and quick and not busy. Today they weren't busy, but they didn't vacuum the floors or clean the windows. When I looked at the receipt it says I 'Declined' to them vacuuming. Also, the guy that helped me said they had washed the windows. The service was quick, but now I have to question how much was really done. Maybe I don't have new oil or the correct amount. Maybe the fluids are low, but on paper it says that they're fine. I also had my tires rotated, hopefully they don't fall off.It's disappointing that I just paid 100+ dollars for services that didn't actually happen.
Erika Delemarre
2 years ago
Wow! Absolutely amazed by the speed of the staff at this location! I was in and out in less than 20 minutes which was such a surprise. I'm used to oil changes at the Toyota dealership taking HOURS and having to resist sales pitches for a bunch of maintenance my care doesn't need. It was so great to just come in, get the work I needed done, and get on with my day so quickly! Friendly and personable staff, clean facilities, and lighting fast work. Will definitely return for my next oil change.Service: Oil change
Jagpreet Singh
a year ago
My brakes made noise because of metal on metal during a recent trip. It was a Sunday on a long weekend and was glad to find this place open. They provided a good service to me by pointing the correct thing that was wrong and replaced it with new parts (rotors and brake pads) within 2-3 hours that didn t disturb my itinerary. A really good place.
terri bilbro
6 months ago
Joseph was courteous and went beyond the call of duty. Great employee! Thank you!Service: BrakesService: Brakes
Melanie Simmons
a year ago
I went out of a senses of loyalty because my daughter use to work there.I went in the vibe was different, even the bad coffee was gone. I sent my car back because they're supposed to vacuum it. Sure enough when I got home, the back wasn't done even after I asked if they would please lift the seat to get under it. If I wanted to do it myself l would have gone to Splash in Salinas sat in the car while they changed the oil, and got a free car wash. The service has changed under the new management. John Dewees your presence/management style is missed.
Shu Chang
3 years ago
Highly recommended! Super nice people, very efficient and highly professional. We went by due to flat tire right before business time ends. They were super patient with us even we were not decided if we would change our tires there. At the end they helped us put our spare tire on for free ( finish in 5 mins). We never expect that! Thank you Javier, John and Andrew for your great help.Service: Tires
M Hastings
5 years ago
Convenient quick place for an oil change and other basic car service needs .
Violette D
10 months ago
Please don t go there if you want to be treated like a teenager. The employees are young and immature. No management insight and it s completely disorganized and not customer service oriented. Will never roll my wheels there again. It s located in Monterey but the feeling of a not pleasant environment.Services: Air & cabin filter replacement, Oil changeServices: Air & cabin filter replacement, Oil change
Nicola Scarpello
a year ago
Jiffy Lube is a great place. Employees did a great job. I need work done and they satisfied my expectations.The entire team especially Joseph Atalig.Services: Transmission, Air & cabin filter replacement, Tires, Brakes, Battery, Oil changeServices: Transmission, Air & cabin filter replacement, Tires, Brakes, Battery, Oil change
Cynthia Tobin
6 years ago
I went in at around 9:30 to have my oil changed and my tires rotated. Not only was it a great price and service but they were extremely fast. It took about 15 minutes from start to finish. Everyone was very polite and when I had questions they answered them the best they could even if it was about work they didn't do. I will definitely be back for my next oil change!
Jessica Erickson
3 years ago
I was happy with the quick and friendly service. However, I was not happy when I arrived home with my engine smoking. Upon calling the location to be told by my technician that the oil gun had gotten stuck and had spilled oil all over the engine area. That it will be fine. It's been a week on and I am still dealing with the smell of burning oil because I can not get all the oil off the engine block. Wish I had been informed at the time what had occurred.
Devon Greene
5 years ago
Was very pleased with my service at this Jiffy Lube. I went on Thursday afternoon for routine oil change, and they were friendly, quick, and efficient. At other locations, I have felt "up-sold" on air filters, etc, but I did not feel that way here and felt I could trust their recommendations. Definitely recommend.
Stephanie Roy
3 months ago
Very cool and accomodating guys working there.
Teadora Monteith
2 years ago
standard jiffy lube, I've had my oil changed and tires rotated twice here. the first time was fine but the second time they asked if I wanted my air filter changed as well. I said yes. After I got my car back it started driving really weird, I thought maybe it was just a coincidence until my check engine light came on and I took it to the shop and they told me the tube by the air filter was never put back in place and was just loose in the car. I had to pay to have my car serviced elsewhere for a problem that was entirely avoidable. I will probably avoid jiffylube forever after this negative experience
Kevin Costa
11 years ago
Fastest oil change I've ever gotten. I barely had time to sit down before they were handing me my keys. Their facility was clean and had plenty of attendants working. Staff was polite and efficient. Major downside is price. Their regular service cost was way more than I would be willing to pay. I had a coupon this time, so it wasn't that bad, but I won't be going back there again unless they are running another discount when I need my next oil change.Oh, and if you go there make sure you approach from the south, otherwise you have to make a U-turn or cut across traffic to turn into the place. It was kind of a pain for me since I have a truck.
Brian Zeuthen
a year ago
Both Jiffy Lubes in Monterey excel in service and value. Their crews are always friendly, helpful, and, most importantly, professional!
Ryan L
4 years ago
The manager saved this place from a one star. The woman they had working the counter had such an attitude. She told me that I was a liar and the work I had previously paid for hadn't been done. Then when I told her to stop doing any work because he attitude was atrocious she told me well good it's your ticket anyway. I hope for your sake you don't have the misfortune of dealing with this individual. The manager was very polite and understanding.
Natalie Lockwood
6 years ago
They need to change their name to "Not So Jiffy Lube"! It took almost 1.5 hours for an oil change and there was only one car ahead of me when I pulled in. The staff is nice but they are so busy trying to upsell that it takes forever to get a simple oil change. The lady at the counter acted like the sky would fall if I didn't replace my air filter!
Pamela Miller
4 years ago
I was nervous to get my oil changed because so much could go wrong. I went to the Jiffy Lube on Abrego St from a recommendation from my friend and could not have been more happy or more confident in the professionalism and customer service that I was given by them. They even vacuumed the car and cleaned my windows, told me if I needed oilbefore 3 months they would give up to 2 qts, I asked how much was that and he said it was included!! WOW !!!! Highly recommend!!